Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Canyon Lake, TX

Customer support has been really good at contacting me. They're friendly even when the alarm goes off and it wasn't an emergency.

8 years ago

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Verified Customer

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T

Customer support at MobileHelp is pleasant and helpful. They answer all of my questions and keep me informed about everything.

8 years ago

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Verified Customer

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William Havana, AR

I've dealt with this company only when I've been testing the product to make sure it works. It has a very sensitive fall detection.

8 years ago

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Verified Customer

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Lee Surprise, AZ

I was a little intimidated by the size initially, but I'm very comfortable with it now. It's big enough though, that I can read it.

8 years ago

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Verified Customer

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Barbara New Port Richey, FL

I set this system up promptly when I received it, and it was a very easy installation. I haven't had any problems with the equipment.

8 years ago

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Verified Customer

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Rose San Antonio, TX

I like how mobile the device is. It's more discreet, so people don't necessarily know I'm wearing it. The customer service is very responsive.

8 years ago

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Verified Customer

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Barbara Hortense, GA

Even though I've had 2 false alarms, MobileHelp's customer support has been very nice and prompt in handling it. It's working better than I expected.

8 years ago

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Verified Customer

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Anonymous Abilene, TX

This medical alert is competitively priced. We've only used the service for about a month, but I'm very likely to recommend it. Everything is working properly

8 years ago

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Verified Customer

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Anonymous Jacksonville, FL

The alarm device is very easy to use. We also really enjoy the customer service at MobileHelp because they're a good support to us.

8 years ago

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Verified Customer

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William Hendersonville, NC

One time, my device went off at one o'clock in the morning. I was just laying in bed asleep, and it went off. It went off again at 6 o'clock. Thankfully I haven't had any more false alarms since then.

8 years ago

Reply from MobileHelp

William,

Thank you for your feedback. Are you wearing a fall detection pendant? If so, we do not recommend wearing those to bed because they can cause false alarms when you move around in your sleep. We would recommend wearing a standard help button to bed. If you have any questions regarding this, please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Jul. 26th, 2018

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Verified Customer

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Dawn Chino Valley, AZ

We picked MobileHelp because they have good cusomer service. Also for the cost of the device. The actual device is perfect.

8 years ago

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Verified Customer

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Virginia

They were very patient, and answered all the questions I had. I haven't had to use the device just yet, but it seems to work when we test it.

8 years ago

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Verified Customer

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Ruth

They answered all my questions and helped me with the installation problems I was having. All I have to do is plug it in, it was very easy.

8 years ago

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Verified Customer

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Anonymous

I had a really good experience with the sales person. He did a good job explaining things very well, and he answered multiple questions.

8 years ago

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Verified Customer

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Mary Alice

When I've had to use the alarm on the device, they were there right away helping me. They are accurate and know what they're doing.

8 years ago

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Verified Customer

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Shirley

Customer support at MobileHelp has answered all of my questions, and explain all their services clearly. It's a product that's very easy to use.

8 years ago

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Verified Customer

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Donald

I wear the medical alert device every day. I haven't had to use it except to test the device, and I got a good response.

8 years ago

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Verified Customer

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Helen

My children got MobileHelp for me, and it's gone off three times on accident, causing ambulances to get to my house. Thankfully, this shows us that their response time is very immediate. I don't like that it goes off without me even touching it, which is why I had ambulances at my door.

8 years ago

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Verified Customer

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Lynda

Setting up the system in my home was very easy. Things hooked up easily, and I haven't had any problems with the equipment.

8 years ago

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Verified Customer

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Ruth

I use this medical alert device when I go outside of my house in my big yard. This company always seems to be available.

8 years ago

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Verified Customer

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Donna

I accidentally hit the button and set off the alarm, but they are always very courteous to me and help me even though it was an accident. It's very easy to use.

8 years ago

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Verified Customer

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Anonymous Longboat Key, FL

Every time we test it the response is fine, and when we accidentally hit it we immediately got a response. The response is there and it's moderately affordable.

8 years ago

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Verified Customer

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Anonymous Cortlandt Manor, NY

The GPS does not work well in my tall building which is something I worry about. The watch did fall apart at one point in the shower, and it takes a couple of minutes for them to respond instead of the 17 seconds they said.

8 years ago

Reply from MobileHelp

Thank you for your feedback. We would be happy to look into this for you by either responding to this message with your name, phone number and/or customer ID number or calling into Technical Support at 877-827-6207, Option 1. They are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST. We look forward to speaking to you.

Sincerely,

MobileHelp

Jun. 20th, 2018

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Verified Customer

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Nan V. Pfeiffer Ocala, FL

The bracelet you wear around your wrist doesn't stay closed, the rubber part slips and slides and it's fallen off my wrist a couple of times.

8 years ago

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Verified Customer

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Dana R Chicago, IL

Great service. Very reliable. Very prompt. I feel much safer knowing my mom has mobile alert. She also seems to feel better when she is alone.

8 years ago

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Verified Customer

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Elissa Pfeffer Pompano Beach, FL

The day after we got the device for my mother in law. She fell off her bed. She pushed the button and help was on the way. This is a great device

8 years ago

Reply from MobileHelp

Elissa,

Thank you for sharing your experience. We hope your mom wasn't seriously injured and are very happy to know that she had our system to be able to get immediate help. Thank you again for sharing this and for being a valued part of the MobileHelp family!

Jul. 6th, 2018

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Verified Customer

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Doodle Clarksdale, MS

Thank goodness haven't had to use it. Did try it out once when I was out of town n it found me immediately!! Than you! ??

8 years ago

Reply from MobileHelp

Thank you for your kind review Doodle! We are happy to hear that you were able to experience how efficient the service is in locating the subscriber. Thank you again for leaving a review.

Jul. 6th, 2018

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Verified Customer

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Marie Daytona Beach, FL

the lanyard connection to the actual unit is cheap and gets caught up in the lanyard string. Also the wrist band is not comfortable. The last company we used had a very comfortable and water proof fabric band.

8 years ago

Reply from MobileHelp

Marie,

Thank you for your feedback. We definitely want the help buttons to be comfortable for you! You can put any necklace/chain/lanyard of your choice on the standard neck pendant lanyard and as for the wrist band, any standard watch band can be put on instead. If you need any further assistance, please contact us at 877-827-6207. Thank you again for your feedback.

Best Regards,

MobileHelp

Jul. 6th, 2018

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Verified Customer

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Father Duane Rosemount, MN

The attentiveness of the Mobile Help team in checking whenever they are signaled. Thank God, so far, all have been false alarms.

8 years ago

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Verified Customer

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Anonymous Ghent, KY

I haven't had this device very long, but I haven't had any difficulties or anything with it. I really enjoy the fall detection feature on the device.

8 years ago

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Verified Customer

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Cecil Taylor Williamsburg, KY

This is a very convenient device that isn't very difficult to use. I like how many services I get for the $55 a month I spend.

8 years ago

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Verified Customer

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Joann Youngquist Crookston, MN

I really like that I can take this device anywhere I travel to. I haven't had to use it yet, but I really like the price of the device and system.

8 years ago

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Verified Customer

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Dorothy And Robert Nelson Inverness, FL

Every time my husband has accidentally pushed the button to set off the alarm, they have answered. Everything is okay and fine.

8 years ago

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Verified Customer

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Raymond Schoen Norfolk, NE

I like having this device as protection and safety in case something happens. Their customer support has been helpful and understanding to me.

8 years ago

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Verified Customer

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Richard Richardson Winter Haven, FL

I like having the protection MobileHelp offers me at the age of 97. It's an excellent service, and all you have to do for help is press the button, and you'll get immediate attention.

8 years ago

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Verified Customer

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David Mcquire Bloomington, IN

Their customer support is very cooperative. I've talked to them a couple times, and they get back to me promptly and courteously.

8 years ago

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Verified Customer

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Wilma Stokely Pauline, SC

A hospice suggested I get this medical alert device, and we test it to make sure it works. We haven't had any problems since we started using it.

8 years ago

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Verified Customer

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Anonymous Toledo, OH

I like that I can use this when I'm not at home. Their customer service keeps me very informed about the product, but I don't like that the product is large and bulky.

8 years ago

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Verified Customer

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Sean And Jennifer Allentown, PA

MobileHelp's customer service always answers my questions. I like their equipment because it has been working so far for me.

8 years ago

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Verified Customer

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Frances Matthews, NC

Excellent service after sale, did what it is supposed to do-quickly alerted emergency service and family members following a fall

8 years ago

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Retired nurse Cleveland, OH

Its,very comforting to know that there will be help should I need it. I do not understand when the fall alarm goes off when I am just sitting watching TV

8 years ago

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Verified Customer

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Anonymous Chino, CA

I apprecate your customer service as well as the product service. Thank you for being there when I need to speak to someone.

8 years ago

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Verified Customer

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Patricia Hindley

Only once did we require a response but nothing happened. My mom dropped a box and that motion alerted for a possible fall. Reassuring

8 years ago

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Verified Customer

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Algerean G Emmons

I fell getting out of the bathtub and they were very prompt, understanding, and caring. It's not bulky and doesn't get in your way at all.

8 years ago

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Marjorie And Jerome Braun

They've been courteous and are able to deal with the issues and questions I have. It's easy to use and easy to contact them.

8 years ago

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Verified Customer

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Sherman Cash Jr

As far as I know it's working, they have no problem when we use it. The price is competitive to anybody else as far as I can tell.

8 years ago

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Verified Customer

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Pauline Holland

I saw this advertised, and so I called in. I was told I would be getting the home base stations when I got the equipment, but I didn't get them. When I called back in they said I wasn't going to get it, so that's a bit misleading.

8 years ago

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Alvin And Carolyn Holman Reform, AL

Every time I call they are satisfactory and answer my questions without any doubt. It's simple and easy to use, it doesn't cause any problems.

8 years ago

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H.C Fountain Valley, CA

I've had this about a month and the only thing I can say is at night when I turn over the necklace device goes off by itself.

8 years ago

Reply from MobileHelp

Hello,

Thank you for your feedback. Do you have our fall detection pendant? If so, we don't recommend wearing the fall detection pendant to bed because it can cause false alarms when you move around in your sleep. Our technical support department would be happy to discuss ways to limit false alarms with you. Please contact them at 877-827-6207, Option 1, they are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST. We look forward to speaking to you! Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Jun. 28th, 2018

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Michael R Galvas Virginia Beach, VA

They gave me a brochure that covers everything I'll ever have to do with that device. The wristwatch is a little bit awkward.

8 years ago