Name: MobileHelp
Rating: 4.6

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Verified Customer

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Carol Jeffersonville, IN

I am satisfied with MobileHelp because they were right there for me, and I get an immediate response when I need help. The device is convenient.

7 years ago

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Verified Customer

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Barbara S Dumfries, VA

I thought that the device was too bulky, and so they replaced the device for me. Customer service assists me in every way.

7 years ago

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Verified Customer

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James La Habra, CA

MobileHelp was the cheapest service I found. Every time I had a problem, it was resolved immediately by customer service.

7 years ago

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Verified Customer

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Anonymous Salt Lake City, UT

They answered the phone and answered the questions I had. They've been very accommodating and very responsive to my questions.

7 years ago

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Verified Customer

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Pamella Sun City, AZ

They were very helpful when I called and asked for a pendant because my watch broke. They were very nice to me about it.

7 years ago

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Verified Customer

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Roscilla Lake Forest, CA

The customer support has been great. They've done exactly what they said they will do. It's not the prettiest but that's okay, as long as it works.

7 years ago

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Verified Customer

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April Varysburg, NY

It does detect a fall when I haven't fallen, but that's the only real issue we've had with MobileHelp. The customer service is there if you need them.

7 years ago

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Verified Customer

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David Cumberland Furnace, TN

All I've done is the initial set up and we haven't had any issues. It seems to be very easy to understand. I like the big buttons.

7 years ago

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Verified Customer

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Kimberly Port Orange, FL

I was told it was an all-in-one unit and not a two part unit. The unit that makes the system work has to be charged. I am not happy with the service. It goes off for no reason without any movement on the bed. It takes forever to be answered. It goes off about 15-20 times connecting the call. I'm very unhappy with their service. I was misinformed, misguided, and I won't be going back.

7 years ago

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Verified Customer

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Salem West Bloomfield, MI

I set it off accidentally and it proved to work. They called me to check on me. They answer the phones right away and it's a live person.

7 years ago

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Verified Customer

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Anonymous DeLand, FL

I've had a lot of trouble getting the necklace adjusted. It was really long and one of the ladies from the company finally adjusted it. It accidentally fell and it kept on going off.

7 years ago

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Verified Customer

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Margaret New Hyde Park, NY

It went off by mistake one day and I panicked but all I had to do was press the other button and it stopped. My dealins with the accounting department helped me.

7 years ago

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Verified Customer

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Kathryn Alamosa, CO

I've knocked the thing a lot so it went off. They've called immediately when I knocked the thing off and it started buzzing.

7 years ago

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Verified Customer

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Vergene And Dale West Lafayette, IN

When I fell and needed help, I pressed the button and the police were there to help in no time. We have had a couple false alarms.

7 years ago

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Verified Customer

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Anonymous Medford, OR

The device provided is very sensitive. It often goes off by accident. The people at MobileHelp are knowledgeable and very kind.

7 years ago

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Verified Customer

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Bob Amarillo, TX

MobileHelp likes to keep in touch with me. They ensured that I set up the device correctly, and that I was given the help I needed.

7 years ago

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Verified Customer

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Gayle Delray Beach, FL

I am satisfied with MobileHelp. I cant use it outside of my home though. I haven't interacted with customer service all that much.

7 years ago

Reply from MobileHelp

Gayle,

Thank you for your review. We have systems that work outside the home, as well as, in the home. Please contact us at 877-827-6207, if you would like to discuss changing your system to something that would better meet your needs. We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 12th, 2018

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Verified Customer

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Linda S Santa Fe, NM

Signed up with MobileHelp because you do not need a landline. It has GPS technology that can find you when you are away from home.

7 years ago

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Verified Customer

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Anonymous

When I hit the button, customer service comes right in and verifies everything is ok, and answers any questions we might have.

7 years ago

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Verified Customer

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Sarah

It's a little device that I can carry around with me. I have hit it a few times and they answered right away each time.

7 years ago

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Verified Customer

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Wendy Wappingers Falls, NY

I've activated it a couple times by accident. They actually sent an ambulance to my GPS location one time where I didn't realize I had activated it.

7 years ago

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Verified Customer

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Anonymous San Diego, CA

I had numerous problems and wanted to cancel it, they were willing to replace the device, but I didn't want it anymore. It wasn't functioning properly, but they were good about canceling it.

7 years ago

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Verified Customer

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Christine Estero, FL

The piece around the neck is a little device that I keep on my table and it doesn't take up much room, and it's very light.

7 years ago

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Verified Customer

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Bessie Norfolk, VA

One time, my sugar was up high and I was afraid so I just pushed the button and it did not take the ambulance long to get here.

7 years ago

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Verified Customer

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jeanne liebermn New York, NY

because an accidental drop of a device in a bag ignited a storm of responses that scared my relatives but reminded me how it works

7 years ago

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Verified Customer

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Alice Cummings Cleburne, TX

I have not had to use it yet. but it went off by accident and I was immediately called being by myself it gives me confidence that should I need help you would be there.

7 years ago

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Verified Customer

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Jazzy Jean Redford, MI

I feel more secure to know that if something should happen to me helps is on the way, someone will call you immediately if they detect a fall.

7 years ago

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Verified Customer

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Anonymous Riverview, FL

My system did not activate with 2 pretty hard fall. Unreliable equipment False Promises- tell you up front there will be no questions asked or hassles upon cancelling service- the operator did, then she transferred me to another sales person offering me a better deal and then I got a call a few days later from another person. A typical.com company- nice up front to catch you then not deliver on anything they stated up front.

7 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 9th, 2018

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Verified Customer

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Simone - Customer Support 10/30/18. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough. Alpena, MI

Customer Support is exemplary. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough.

7 years ago

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Verified Customer

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Kathye Hilgendorf Harrison, MI

Great customer service during my recent move. Also I accidentally set off my alert button a few times, but they were very understanding.

7 years ago

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Verified Customer

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B R Coloma, MI

One time I accidentally touched the button and you were right there and asking if I was ok. I was amazed. I think it's a great service.

7 years ago

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Verified Customer

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Larry Pinellas Park, FL

The button was hit accidentally and they called right away so that was good. When I first started with them, they were great customer service.

7 years ago

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Verified Customer

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Eleanor Lady Lake, FL

I cannot wear the necklace part because it's too long. It has gone off on me three times. The customer service has been really nice to me.

7 years ago

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Verified Customer

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Julia Suwannee, FL

Everybody has been very courteous and got me set up very fast. I felt the company was very efficient and got me set up right away.

7 years ago

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Verified Customer

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Angela Ellijay, GA

They were always there. They answered no matter what. They were very courteous and thoughtful with all their responses and help no matter what.

7 years ago

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Verified Customer

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Karen Blythe, CA

The product is sensitive. They have sent out emergency responders to my home though I didn't need them. They are fast at their response.

7 years ago

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Verified Customer

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Carmen Stockton, CA

It is a little too expensive for us, but the service is great. They are very responsive to our calls, and we are able to use it all over the U.S.

7 years ago

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Verified Customer

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Anonymous Dayton, OH

MobileHelp has been so attentive towards me. They sent someone out to check if I was ok when I accidentally hit the button.

7 years ago

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Verified Customer

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Alan Colbert, WA

It seems like a pretty good set up. I can talk back to them and I hear what they say. They also have answered all questions I have asked

7 years ago

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Verified Customer

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Marcelle Naples, FL

It was a very good response when I first got it. I don't know if it touched the table or anything, but suddenly there was a gentleman speaking.

7 years ago

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Verified Customer

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Catherine Indianapolis, IN

Due to an accident, one of the technicians went through a test to see what the problem was and as far as I know she solved the problem.

7 years ago

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Verified Customer

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Carolyn Bradenton, FL

They've always been polite, courteous, and gotten back to use when we needed anything. It's comfortable to use, and we have no concerns.

7 years ago

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Verified Customer

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Judy

I kept falling so I got this, but I haven't used it yet. The people I have dealt with have been very nice, pleasant, and helpful though.

7 years ago

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Verified Customer

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Donald

I find that it is very sensitive, it goes off when I don't even do anything. But, they always come right on and ask what's wrong.

7 years ago

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Verified Customer

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Anonymous Simpsonville, SC

There are three ways I can use the bracelet, and it's easy to put on and take off. I like that they have a necklace you can use.

7 years ago

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Verified Customer

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Ina

I pushed my button accidentally and they answered right away. That's the only time I've worked with their customer service.

7 years ago

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Verified Customer

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Anonymous Lady Lake, FL

Every time I've asked them a question, I've had a good answer and they followed through. I'm very well pleased and so far everything's been great.

7 years ago

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Verified Customer

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Peggy Milwaukee, WI

It's very convenient and you don't have to wait a long time. You push the button and that's it and they come right away.

7 years ago

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Verified Customer

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Barbara Avon, OH

I've had very little contact with the customer service, but the few times that I have tested it and talked to people, they've been excellent.

7 years ago

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Verified Customer

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Elvira L Salem, OR

They've answered my questions and at my age, sometimes you don't understand things and I've called them back and they've been very helpful.

7 years ago