Name: MobileHelp
Rating: 4.6

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Verified Customer

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Shelley

I am satisfied with the product and the company. The device seems to work like it is supposed to. The people were very helpful.

7 years ago

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Verified Customer

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Anna Clarksburg, WV

They have been very easy to work with and very helpful. They have solved all of my problems and were kind. The device loses its charge quickly.

7 years ago

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Verified Customer

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Joby Wild Rose, WI

I like the safety features. It gives me peace of mind. They upgraded my unit free of charge. The operaters on the phone are very patient and kind.

7 years ago

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Verified Customer

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Colleen

They've been very nice so far. I had trouble with it the other night and I called customer service and they were very helpful.

7 years ago

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Verified Customer

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Joseph

We chose it because of the service and pricing. It seems to work the way it is supposed to. Customer service had been responsive, so far the service is good.

7 years ago

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Verified Customer

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Francis

I have had no problems with them. When I gave them a call, they walked me through the process. I think the company is wonderful.

7 years ago

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Verified Customer

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Elsie

It is too sensitive for fall protection. It goes off way to easily and there are a lot of false alamrs. They seem to be pretty good about responding to calls.

7 years ago

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Verified Customer

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Geraldine And Allen James

It is pretty good. We feel safe at home with it. Also I can take the device with me when leave the house to go shopping.

7 years ago

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Verified Customer

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R. Savannah, GA

I wear it twenty four hours a day just in case because I'm in my nineties and my children worry about me. I have been very satisfied.

7 years ago

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Verified Customer

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Marlene

The device is way too sensitive. It goes off way too much. We had four calls in one day because of movement. They do come out every time the unit goes off, it just goes off too much.

7 years ago

Reply from MobileHelp

Marlene,

We are sorry to hear that you have had so many false alarms with your Fall Detection Pendant. We would like to investigate this further. Please respond to this message with your contact phone number or call into Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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Wayne Walford, IA

Every time I've talked to the customer support they've been helpful. The device is easy to use, convenient, and affordable.

7 years ago

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Verified Customer

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Sherwood

I chose the device and I'm satisfied. The thing is is that I'm doing nothing other than watching TV and the alarm goes off and I don't know why.

7 years ago

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Verified Customer

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Norma J. Seattle, WA

A couple of times that I've set off the alarm unintentionally I've always gotten a prompt response and a very polite person talking to me.

7 years ago

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Verified Customer

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Olen

The customer service is very polite and ready to handle whatever it is. They're quick to answer and knowledgeable, they know what they are doing.

7 years ago

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Verified Customer

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Ken Pacific Palisades, CA

I'm wearing a wrist watch and it's very effective for me and comfortable as much as I move around. It is very good to have on my wrist.

7 years ago

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Verified Customer

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David Lewistown, MT

The only customer support that I have dealt with was a call because the package that the system arrived in was damaged and the support people kept switching me from place to place. I wanted to return what I got and get a new shipment but they were quite difficult to deal with.

7 years ago

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Verified Customer

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Anonymous Calistoga, CA

Everything I've done with the customer service has been very positive and very helpful and they help with anything you didn't quite understand.

7 years ago

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Verified Customer

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Karen

I've called at different hours of the day asking questions and I can have my device tested at any hour. It's really convenient to use.

7 years ago

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Verified Customer

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Jack

It went off for some reason when I was in the shower. My daughter called saying that she got an alarm and people were at the door.

7 years ago

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Verified Customer

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Diana

I paid 75 dollars upfront and 30 a month and I think that's way too much money. But, I like that I can wear the bracelet outside and not just at home.

7 years ago

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Verified Customer

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Virginia

I had a little trouble at the beginning with the fall button because it could go off while I was just sitting in a chair. They sent me a new button to try out though.

7 years ago

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Verified Customer

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Miryam

The one issue I have is they don't send out invoices every month. I need those records for the insurance company and I have to call each month to request it.

7 years ago

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Verified Customer

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Donna J.

They call back immediately and notify us if there is a fall. Even if it's away from home we will be able to find her, which is very helpful.

7 years ago

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Verified Customer

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Stan

It because every time it is gone off, they have responded immediately. It's easy to operate and I can talk to a real person in case of an emergency

7 years ago

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Verified Customer

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Estrella

I have it on all the time just in case I fall. I think it is very convenient. It's easy to use and a very good service. They answer right away.

7 years ago

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Verified Customer

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Tom Lincoln, NE

Customer support answered all my questions and they called me up couple times to see how everything is doing. So far everything is good.

7 years ago

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Verified Customer

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Freddie Oak Hill, WV

My wife wears it. She has set it off accidentally three times and they have called immediately every time. It works great.

7 years ago

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Verified Customer

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Anonymous Arnold, MO

I usually wear it at night. I wear the watch and it comes off every once in a while during the night. Customer service always answers my calls.

7 years ago

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Verified Customer

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Richard Alliance, OH

It seems to be a highly functional device. I set it up and it set up easily. They're really helpful when I have to deal with them.

7 years ago

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Verified Customer

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Terry

Since we have received it, everybody's been very helpful with getting us situated. It seems easy to use for an eighty four year old.

7 years ago

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Verified Customer

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Alice Mio, MI

They've been very good to me, they call and check up and make sure everything's okay. They are always on top of things. It is always there and handy.

7 years ago

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Verified Customer

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Arlene Kansas City, MO

I wish the devices were labeled better to take away any confusion. The price for the service is a little high. Customer service is very patient.

7 years ago

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Verified Customer

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Nancy

I like the equipment they gave me, and they have been very helpful. The service is a lot more efficient than what I had before.

7 years ago

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Verified Customer

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Jerry Yakima, WA

A lot of the other companies cost more than MobileHelp. I haven't been with MobileHelp very long, but they supplied everything that I needed.

7 years ago

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Verified Customer

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Muriel

There are some times that the necklace comes loose but otherwise the device works well. Customer service has been good to me.

7 years ago

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Verified Customer

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Anonymous Mountain Grove, MO

Customer service is very knowledgeable. They responded very fast to false alarms. MobileHelp has good value with their products.

7 years ago

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Verified Customer

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Don Mesa, AZ

Everything that I have experienced with them so far has been excellent. They were there immediately and very nice people to talk to.

7 years ago

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Verified Customer

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Anonymous Macclesfield, NC

I wanted to be able to be protected where ever I go not just at home. I have the thing around my neck and I am protected where ever I am.

7 years ago

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Verified Customer

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Dorothy

They test to make sure that it's still working. I like that you can take it with you in the car, the transportation monitor is the best.

7 years ago

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Verified Customer

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Eric

It would be nice if you could talk to the watch or necklace, but that would make the cost go up too high. They are polite and answer questions.

7 years ago

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Verified Customer

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Anonymous

My device has accidentally been set off three times. Each of those times, customer service has responded positively and with concern.

7 years ago

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Verified Customer

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Lechana

I got an allergic reaction to the watch band, and so I do not like the material that they use. Customer supports is always very polite and efficient.

7 years ago

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Verified Customer

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Elise

Customer service helped set it up without a problem. The device has gone off a couple of times by accident and customer service quickly responds.

7 years ago

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Verified Customer

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Shirley Murfreesboro, TN

I like how this device is enabled with GPS. The device is very easy to take with me. The service is a lot cheaper than others.

7 years ago

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Verified Customer

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Dorothy Broughton, IL

Everyone that I deal with at MobileHelp is very nice. They return your phone calls right away. I can rely on them in an emergency.

7 years ago

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Verified Customer

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Anonymous

MobileHelp is very attentive and really seems to be there for you. The device is small and comfortable to wear around your neck.

7 years ago

Reply from MobileHelp

Thank you for your feedback! We appreciate you taking the time to send us a message! :)

Jan. 17th, 2019

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Verified Customer

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Patricia

Customer service is willing to answer any questions regarding the service. I really like the device that just hangs down your neck.

7 years ago

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Verified Customer

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Kathy Sun City, CA

We decided they were the right company for us because of the product and the price. I think the design could be a little better. Everybody's been very pleasant and we haven't had an issue of any kind.

7 years ago

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Verified Customer

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Lucy Starke, FL

I like having the wrist band because it goes everywhere with me and I don't have to take it off to take a bath or anything like that.

7 years ago

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Katie Bartlesville, OK

I've had to use it several times. It is helpful and people really need it. Customer service is good and they really get with it.

7 years ago