Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Jack

When I set it off by accident, they were right there in two or three minutes. I could always depend on them to be there. It is worth what it costs.

7 years ago

check_circle

Verified Customer

star star star star star

Margaret

I was very impressed with them. I set is off and they immediately called to see if everything was alright. That gives me great confidence.

7 years ago

check_circle

Verified Customer

star star star star star

Carol Ann Victor, ID

The customer service is really nice. They're clear about the cost and how to cancel. The device is really sensitive, which is good.

7 years ago

check_circle

Verified Customer

star star star star star

Sally Quincy, IL

The only thing I would like to change is the necklace. It would be nice if you could just talk into it rather than having to go to the speaker.

7 years ago

check_circle

Verified Customer

star star star star star

Theresa Syracuse, NY

On occasion I have had to call in to change a couple of the contact people and their numbers. They update it quickly and it goes very smoothly.

7 years ago

check_circle

Verified Customer

star star star star star

Winnie Sand Springs, OK

I've only had to use it once and they were very helpful and fast and I just thought they did a good job. They answered right away to the call.

7 years ago

check_circle

Verified Customer

star star star star star

Beverly Fort Lauderdale, FL

When I called the center for a test, it was immediate. So the technical support is there. I really think it's a good program.

7 years ago

check_circle

Verified Customer

star star star star star

Dan Winter Haven, FL

I saw it advertised in the A.A.R.P book. It seems to be very good, I have tested it a few times. They seem to be trustworthy.

7 years ago

check_circle

Verified Customer

star star star star star

Dale Seneca, SC

The reply to my mistakes was very quick. One thing I wish is the button was on the other side of the watch so I would not accidentally set off.

7 years ago

check_circle

Verified Customer

star star star star star

Sally Seneca, SC

The device is very sensitive and it doesn't take hardly anything to set it off. They're right there if I needed anything.

7 years ago

check_circle

Verified Customer

star star star star star

Robert DeLorenzo

Great customer service when the service was initiated. No pressure, just took care of my questions and provided all the answers

7 years ago

check_circle

Verified Customer

star star star star star

Alice Bozeman, MT

They are very nice people. They are definitely my heroes. I check my device once a month and they're there and check if you're fine.

7 years ago

check_circle

Verified Customer

star star star star star

Annie Kennesaw, GA

The representatives have been very nice to me. I have accidentally set it off twice before I got used to it. They don't get mad.

7 years ago

check_circle

Verified Customer

star star star star star

Lillie Sacramento, CA

When I called in to give all the information, they helped me with the questions that I needed. They were very helpful. The device is so easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Mary Mukilteo, WA

They were there when I accidentally pressed the button and they assured me that everything was okay and checked on me. It was great.

7 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Charlottesville, VA

The medical alert device is always with me whenever I go out. It is very comfortable to wear. It looks solid and has the best price in the market.

7 years ago

check_circle

Verified Customer

star star star star star

Karen

MobileHelp's response time was very quick. I have pushed the call button by accident many times but they've responded quickly each time.

7 years ago

check_circle

Verified Customer

star star star star star

Elizabeth New Orleans, LA

I had it before and I tried I get back it in case I need it. I have only used it one time and I got the help that I needed there.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Eugene, OR

Everyone from the company that I've talked to, they've been very helpful. I got the necklace and I like it better because it's not so bulky.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Anita

It goes off when I'm not falling several times and there was no fall involved so it's not accurate. My account has inaccurate information too. It was very frustrating getting everything set up.

7 years ago

Reply from MobileHelp

Anita,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Brenda

They came out whenever I called on the device and everything. We got it all set up over the phone and they sent me the device immediately.

7 years ago

check_circle

Verified Customer

star star star star star

Lisa

When I set up the system, the customer support talked me through it. The device is good out in the yard or in the house.

7 years ago

check_circle

Verified Customer

star star star star star

Haim

When I called the company, the guy was very nice on the phone. They are very nice. Once my wife pushed the devie by mistake and they let me know.

7 years ago

check_circle

Verified Customer

star star star star star

Moxie

If something happens and there's a test or a mistake with pushing the button, they've answered and taken care of me. Everyone's been very nice.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Portage, MI

They are very attentive. If my device gets touched at all they'll call me to make sure I'm ok. It gives me the sense that I'm not alone. They're very efficient.

7 years ago

check_circle

Verified Customer

star star star star star

Cheryl Brandon, MS

I really like that it has GPS location of you in case I'm not home. It's alright on the money, and I don't have to worry about anything.

7 years ago

check_circle

Verified Customer

star star star star star

Laurie Keefe Jamestown, CA

We have not had it very long, but the couple of times she has accidentally hit her button, the contact people have been professional and nice!!

7 years ago

check_circle

Verified Customer

star star star star star

Bruce And Carole Williamsburg, VA

They seem to answer all our questions and the staff they sent us is pretty good. We only tested it out and it seemed to be fine.

7 years ago

check_circle

Verified Customer

star star star star star_border

Linda North Richland Hills, TX

After getting an advertisment in the mail, I thought that the 24/7 coverage sounded good. It's easy to wear, and once when I accidentally pushed it they immediately called.

7 years ago

check_circle

Verified Customer

star star star star star

Robert Maple Grove, MN

They were so quick in getting here and they helped pick me up. After pressing the button, I was back in bed within 10 minutes.

7 years ago

check_circle

Verified Customer

star star star star star

Wilma Ironton, MO

It seems to cover me in the way I would like to have coverage. It can give me good coverage even if I am away from home vacationing or whatever.

7 years ago

check_circle

Verified Customer

star star star star star

JoycieW Ocala, FL

The 4G wi fi system is the main reason. Testing the system from various locations has been successful. The service backup is well done

7 years ago

check_circle

Verified Customer

star star star star star

Susie Jacksonville, AR

We lost power at the house and they called to make sure we were okay. It's convenient to use, it fits right around your neck.

7 years ago

check_circle

Verified Customer

star star star star star

Adele Portland, OR

I wear it 24 hours a day and 7 days a week and it is comfortable. You're also able to obtain help outside the home when traveling.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Pittsburgh, PA

I fell when I was getting my mail and all I had to do was push the little button to get help. I think it's rather expensive, but I need it so I have to deal with it.

7 years ago

check_circle

Verified Customer

star star star star star

Berlin Mount Sterling, KY

I accidentally hit it one day and somebody came right on the line. Although I haven't had to use it yet, I think it's very handy for me to have.

7 years ago

check_circle

Verified Customer

star star star star star

Tammy Tell City, IN

They've been really wonderful and help me with my exercises and therapy. If I happen to fall, it will alert somebody and that's basically it.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Middlebury, IN

The customer service rep was very good in coming out and making sure the setup was done properly. But I never heard from her since but I appreciated what she did. She was very helpful at the beginning.

7 years ago

check_circle

Verified Customer

star star star star star

Barbara Petersburg, VA

I didn't have too many questions and the guy told me what I would ask and answered the questions. I thought he was very knowledgeable.

7 years ago

check_circle

Verified Customer

star star star star star

John Reynolds Claxton, GA

When you call, they answer your questions and everything's taken care of real quick. It's easy to use and easy to reach no matter where you go.

7 years ago

check_circle

Verified Customer

star star star star star

Dolores Miami, FL

One day I was in my car and my device started making noise and my car battery died completely and I had MobileHelp with me to help.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Macon, GA

When I first got it, I made some calls in error and they were very nice about it. I guess it happens every day. They are very courteous people.

7 years ago

check_circle

Verified Customer

star star star star star

Andre Chesapeake, VA

The representatives really focused on my needs. The couple of errors I had, they were very understandable to help me through the situation.

7 years ago

check_circle

Verified Customer

star star star star star

Eunice A. Ghent

Mobile Help gives me the security and peace of mind when I take it with me to church , to town or somewhere away from home.

7 years ago

check_circle

Verified Customer

star star star star star

Eva J.

I set off alert the first time I got it and I panicked they were so understanding, talked me through it at a slow, calm and polite voice!

7 years ago

check_circle

Verified Customer

star star star star star

mojo55

The support has been fantastic and I never have to wait long for an answer. The product works well and was easy to setup with very clear directions.

7 years ago

check_circle

Verified Customer

star star star star star

AudreyHersheysMill West Chester, PA

great service, excellent product, helpful and respectful staff, immediate response to alarm, fast delivery, easy billing

7 years ago

check_circle

Verified Customer

star star star star star_border

Mary Medina, OH

Mobile unit has beeped during the night a couple times. When I push the button to stop it a call for help goes through. I then have to convince them I don't need help.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Lori Pineville, NC

I have to ping my mom's unit to find out where she is and the pings are limited per month...other services allow you to just have easy unlimited access to the exact location of one's loved one..

7 years ago

check_circle

Verified Customer

star star star star star

George Jenks, OK

Customer service is very courteous. I am concerned with how sensitive the fall feature is on the device, but I am satisfies with everything else.

7 years ago