Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Francis Butler Springfield, PA

I got it for my mother in law and she uses it all the time. The first day we tested it everything went very smoothly. The device itself seems to work fine and having the option to choose between the wrist and necklace pieces is good. That's one of the reasons I got it.

8 years ago

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Mary Morgerson Louisville, KY

I haven't had to use it yet, and I hope I don't, but I've been pretty safe. I know that as soon as I hit the button someone will show up. I had a different device around the neck but I didn't like it, so I just use the one that's like a watch when I'm somewhere. It's a lot safer to have it when my son is out of town and I'm here by myself.

8 years ago

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Nita Taylor Baytown, TX

The first thing that convinced me of going with them was the price. I also liked the fact that they have the GPS system. I have not used it yet since I haven't had an episode since I got it and I haven't had to call customer service much, but I've tested it. I was out testing the device while I was away from home since I had never done that. It took them about 20 minutes to respond. They said that they were having problems with the towers in Texas, so I'm concerned about that. Apparently they only use AT&T towers and that causes some issues. Now I'm trying to decide if I should keep the equipment or send it back.

8 years ago

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Verified Customer

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Maxine Davis Huntersville, NC

The man that issued it made the decision for me. I did not have time to agree or anything. I have not had to use it yet, though things went well when we ordered it. The device is a little bit large, I would've been more comfortable if it had been a bit smaller.

8 years ago

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Connie Patchett Katy, TX

The reason I chose Medical Guardian was because my dad had diabetes. That meant he might have a sugar low and pass out. He also had fallen in the house when he tripped. Medical Guardian indicated it could recognize if he had collapsed to the floor. That was important in regard to his medical condition.

8 years ago

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Richard Arthur

The premium device did not work in my rural area and sent back. They told me the mobile device would work in my area. I ordered it with the same results. I have sent it back. I gave them the reason I was sending it back and received a strong pitch to try a third device with less features. I had to say no many times. From this I had excellent service and at the end poor service which leaves a mixed review.

8 years ago

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Verified Customer

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Daniel Kocher

Only thing you can do better as when you push the black button. It starts to beep super loud so I can only test at about 10am in the morning when all persons above me go to work. Their should be a volume button on it. Sometimes I wait 12 loud beeps before anybody comes on.

8 years ago

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Jill Schierling Hillsboro, KS

My sister has one of these and she likes it, so I decided to get one myself. I haven't had to use it yet because I've only had it for about a week. I do carry it with me all day long since it has the GPS feature, I can take it anywhere with me even if I leave the house. I imagine that if I get a flat tire or other car troubles they'll also be able to help me. Customer service has pretty much answered all of our questions. I think it's a good device to have in case you fall or have an accident.

8 years ago

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Adair Mcconnell Harrisonburg, VA

I have the pendant and I carry around the phone so I can use it anytime. I also have a lock box on the door so I feel well protected. Through the initial sales customer service was always fine. I found that everything was well explained and that they answered my questions. Both my family and I are very happy with the service.

8 years ago

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Patricia Laster Matawan, NJ

I just got it, so I really haven't used it yet. I just pressed the button to make sure that it was working and it was alright. Customer service was fantastic, they were polite and courteous. They answer anything and they do everything they can for me. They were terrific.

8 years ago

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Anonymous Knoxville,TN

I liked that I didn't have to be close to my land phone to use the service. I've just had it for 2-3 weeks and thank goodness I haven't had to use it. I keep the base in my pocket since I don't wear the pendant or the bracelet. I guess it's a disadvantage that I have to carry it with me when go around the store doing my errands, but I can use it to speak with them. In the beginning I misunderstood and thought that I could use the bracelet and pendant as a phone sort of thing, but they explained it all to me and were very informative.

8 years ago

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Verified Customer

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Yolanda Sanchez Ashburn, VA

I use it everyday as soon as I get home from work. When I first called them, it just took 5 minutes and the gentleman that responded was very helpful. The device itself is not really big or bulky and it's very user friendly. I don't think it was a bad deal.

8 years ago

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Dorothy Gleason Mountain Grove, MO

I haven't used it for emergency or anything like that but I carry it with me wherever I go. It doesn't matter if I go out of town, take care of things with my doctor, etc. They have been very helpful and tell us what is going on. They helped us with the set up of the equipment and everything has been good until now.

8 years ago

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Anonymous Lake Worth, FL

I just basically wear the wristwatch all day, I don't even notice it's there. The only thing is that you gotta retrain yourself when you leave the house so that you take the charger with you. I've left the house a couple of times without it.

8 years ago

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Alice Lantz Beaumont, CA

I tried a different service and wasn't satisfied with it, so I just went and switched to Medical Alert. So far it has been good. I haven't had to use it, but I've tested in the house and also when I was away from home. The GPS worked fine and I had no problem. I like the size of the bracelet and I wear it more than the one that goes around the neck. It just seems more convenient.

8 years ago

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J.J. Dothan, AL

I purchased the service for my elderly parent. My parent is still in the initial stages of getting familiar with the device and has accidentally activated it twice. Once while they were away and the other while they were at home, in both cases Medical Guardian was alerted and called. The staff was excellent, answered immediately, and were very understanding. The relative they are supposed calle also received some follow up within a couple of minutes to keep them up to date.

8 years ago

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Theodora Ahlberg Langdon, ND

We got it along with the insurance plan that covers the wrist bands. Luckily we have not had to use it yet, but they have been very nice whenever we need to call them. The testing has gone great and they are very consoling and considerate with my elderly mother.

8 years ago

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Robin Huppe Cape Coral, FL

We got it because it was what my mother in law needed, something that would be helpful if she fell and that was good to use everywhere. She hasn't had to use it, except to test it and notify them it works. She had a couple of minor falls and accidental pushes, but other than that nothing has happened. The call she gets after pressing the button is almost instantaneous, in a minute or two she gets a call and things get straightened out.

8 years ago

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Patricia Ford Lexington, KY

I recently got it because I had a couple of times when it would've been useful. Customer service has always been right there when I test it, it has been very good so far and I'm very pleased. The device itself also works well.

8 years ago

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Gail Hill Bogue, KS

I tried to go with other services but they wouldn't work in my area. I've only used it for testing and when I accidentally bumped it this morning. I had some trouble talking with the lady then and she put me on hold. I heard nothing until another guy started talking all of a sudden and he couldn't get me. In the end everything started working just fine. They are generally very quick but sometimes they take 3-4 minutes to respond. The service is a little pricey too. Overall it has been a good experience.

8 years ago

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Fred Flyte Springbrook Township, PA

We haven't had to use it yet, but they've been very informative and courteous on the phone. The machine works fine, the other day my power went out and the machine came on saying that power had been interrupted. I'd say that it's working just fine.

8 years ago

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Verified Customer

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J.D. Lenexa, KS

I haven't had to use it, but I did push the little button once by accident. I had to apologize for doing that, but other than that I just keep it close. Customer service is great, I get calls from people asking me how I'm doing every once in awhile. It's reliable.

8 years ago

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Anonymous Chandler, AZ

My mother is the one who uses it in case she falls and she wears it all day. We've only had it for a month or so, but the device and service are excellent. It serves our needs and, in case something happens, she can press the little button and she'd be talking to somebody to help her. Thank God we haven't had anything go wrong.

8 years ago

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Reta Feahr Toledo, OH

My daughter got it for me, I have the small one that I can carry with me and the one that stays in the house. I've only had to use the bigger one. When I fell, they came out fast and called my daughter. They were here very quickly.

8 years ago

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Anne Zubyk Painesville, OH

I got it for my mother since she needs it. On an occasion we received a text alert saying that the battery of the bracelet she wears was low. It turned out, she hadn't plugged it in all the way to charge, and the situation was fixed fairly quickly. Receiving that made me feel real safe and secure. The only thing is that the necklace is a little bit bulky for my mother, but otherwise it's a good set.

8 years ago

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Frances Bell Tucson, AZ

The customer service is good. I have received 2 calls from them asking me about my experience. That shows that they care and want to know that it's working for me. I haven't had to use it yet, and I hope I don't have to, but I feel better having it.

9 years ago

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Galmos Joannides San Diego, CA

The device is great. They know where my Mom is at all times and if anything happens they call me. I love it. Customer Service is constantly checking on us to see how we're doing. It is a great product and I would recommend it to anyone.

9 years ago

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Patricia King Shelbyville, IL

Customer service is great, they go out there to call and check on us. The device itself is good, I like that it has GPS even though I'd rather wear it as a wristwatch. The support of the necklace seems fragile because it is made out of plastic. I bought the insurance because I thought it would break easily. The service is a bit on the expensive side, especially after comparing it to my neighbor's who only pays 29.99 a month.

9 years ago

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Anonymous Brightwaters, NY

My package quickly and I didn't have to wait a long time to start using it. Both the wristband and pendant devices are very useful for me. I can use the pendant around my house or put it in the car when I use it to make sure I always have it. The wristband is useful in the shower. Both are very lightweight and nice. Customer service has been good, and the lady helping was helpful and then some.

9 years ago

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Joseph James Lincoln Park, MI

Starting the device and service was very quick and simple, it only took like 15 and we were done. Even though we haven't used it, we think it is very affordable and that it has the best service. We have both the pendant and the wristband, though we prefer the pendant.

9 years ago

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J.H. or Anonymous Plain City, OH

I haven't needed it yet but I enjoy having it. I wear it around my neck or on and take the other one with me when I go away. I can go just about anywhere by myself and I like that. I love having that assurance. As for the price it is affordable and I can continue with it.

9 years ago

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Ruby Sanderson Mexia, TX

We haven't had to use it so far but my mom puts it on in the morning and after she showers. She always has it close. The necklace is comfortable for her to wear. When I contacted customer service the guy was really nice and helped me set it up and answered all my questions.

9 years ago

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Sandra Williams Paoli, PA

My wife fell off a recliner when I was asleep, so she pressed the button in the middle of the night. My number was the first one to be called, they woke me up and I came down to pick her up. It worked exactly the way we hoped it would work. She was able to call someone and they got me. It was the best.

9 years ago

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Edward Hirsh Boynton Beach, FL

We had to return the product, not because there was anything wrong with it. My father just got one from the VA so we had to return it. From our short experience they were very attentive in customer service. They were very responsive and easy to work with.

9 years ago

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janice Las Vegas, NV

When I had you previously you were alert and provided services quickly. Also, this time, someone called and provided with necessary operating information; then they asked if I had any questions about the equipment or other pertinent information. I liked the idea of having a "person" call and discuss the operation of and use of the equipment.

9 years ago

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Virginia Mooney Gulfport, MS

I remember I saw an ad on the internet, I really knew nothing about it. I called, and I spoke with one of your representatives that was nice and patient, he was very informative and polite, that's why I chose to go with Medical Guardian. I am really pleased with the product, I never take it off, and thankfully I haven't had to use it.

9 years ago

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Judy Baldwin South Charleston, OH

I am very pleased with Medical Guardian because I can use it inside and outside the house, and the price is great! Thankfully I haven't had to use it but I'm glad that I have it here with me. Their representatives are really helpful. I really like Medical Guardian.

9 years ago

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Paula Ames Jamul, CA

Their representatives are very helpful, very knowledgeable and they stayed with me on the line until everything was set up and working properly. I like their price, however, it's quite uncomfortable to wear it all day, I am working at the yard and the band gets a little hot, other than that I've been happy with it.

9 years ago

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Lela davis Magnolia, KY

This system is used with a cell phone and signal is interrupted at times not sure if this can have an affect on service. They have been helpful when contacted. Always nice and pleasant. Good that they send even though they can't talk with person. One concern is Cannot hear throughout the house so not sure how this will affect in an emergency situation

9 years ago

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Gene W. Madison, AL

. I have the Medical Guardian Premium model and service (numera/Libris model 10-1112). It has proven unsatisfactory in audio performance. Even with hearing aids on, in many conditions, I cannot understand, or cannot hear at all the audio from the inadequate piezo speaker. The alert button is too easily triggered by outside pressure, such as the edge of a restaurant table. . As has often happened, I triggered mine in this way accidentally recently. It is usually easy to cancel an accidental activation. However, in this case I could not hear the warning message, so the alarm, of which I remained unaware, produced a 911 event. I did hear a few beep tones, which I could not associate with the Medical Guardian. I left the location unaware of the alarm. First responders were dispatched, but found no sign of me. My family was notified... Inadequately. The Medical Guardian operator they talked to refused to give them complete information on the GPS location of the alarm or any other information. That is Outrageous Underperformance! The Medical Guardian button was still with me, but the operator seemed to have no way of re-establishing contact. Therefore, my current location could not be determined, leaving the family in a panic. . On the many occasions when I have conducted tests, the response was acceptably quick and provided correct location data, giving me confidence that it would perform in an emergency. (On only one occasion did the operator give me a grossly invalid GPS location, which she then checked and corrected.) . . . However, the system has not served me well enough, due to its inadequate hardware and service. Serious improvements are needed in the hardware and in the delivery of personal information to those whom I have identified as authorized to receive it. A provision for secondary contact, initiated by the operator, is needed to locate users who have moved from the place of the initial activation. The service agreement will have to include personal permission to activate such a secondary locating service. . I am very disappointed in my Medical Guardian. Unless these matters are addressed expeditiously, I will have to find a better provider.

9 years ago

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Robin Holland for David Young Baltimore, MD

I think the alert system is great except the gentleman that I bought it for continually says the wristband falls off, and he doesn't like the necklace around his neck. Also, he forgets to carry the speaker piece with him when he leaves his apt. Needless to say, I will be canceling his service. I think the wristband and necklace should have the speaker piece attached to it in some way, because some seniors will forget to carry the speaker on them, particularly if they suffer from Dimentia or Alzheimer's. So it's really not working for him because the pieces are home somewhere more than they are with him.

9 years ago

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Joyce Oshkosh, WI

The man who called me was very nice and understanding. He was just a very nice gentleman. Fortunately, I live in a senior living facility and never used it. As a matter of fact, my son had me return the system because they were going to charge my bank account another $140, and he didn't like that.

9 years ago

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Marjorie Tallahassee, FL

My aunt is 86 years old, and she's a pretty active person, so we purchased Medical Guardian for her. It's still brand new, so we haven't used it, but it's been a very positive experience. The representatives are very informative, and they gave us all the options. It was a very pleasant experience.

9 years ago

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Elizabeth Westfield, NJ

We have it had a standby for safety purposes. All of the people We've spoken to have been very helpful, even though We've only used it to test it. I think it would be a lot better if they could transfer her to me when she's talking to their representatives. That would be an advancement, because that way when she pushes the button, the people at the base can have her to talk to her children that moment.

9 years ago

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Virginia

They serve the purpose of instant contact. It happens to me even accidentally. But, I wish it was not so heavy on my neck, especially in hot weather. I keep it on my bed at night charging, so if I need help it is still close to me. It is a night light for me as well.

9 years ago

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Bob T

I never actually needed for emergency. Just having it available was all I needed. Husband has ALS and I was afraid of falls and with the wrist band I felt he was protected the few times a week I was out of the house. Good (rental) purchase.

9 years ago

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Anonymous Great Valley, NY

The only time I spoke to one of their representatives was when I was trying to decide which company I wanted to go with. Whoever I spoke with was very pleasant, very informative, and that convinced me to stay with Medical Guardian.

9 years ago

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Anonymous St. Petersburg, FL

I haven't had to use it yet but I am so thankful to have it just in case I do fall or in case I get stuck somewhere where I'm by myself. My only experience dealing with their representatives was when I signed up for it. That was a very good and helpful experience. It just makes me feel a lot safer to know that I can get help at the press of a button,

9 years ago

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Gloria Kalmerton Cañon City, CO

Usually, I sleep with the device on, and take it with me when I go outside. The only thing that I don't like is that you got to carry that little power pack thing if you're outside. Hopefully I'll get used to it, because I feel safer and more secure with it. Plus, the representatives answered my questions and gave me a lot of information, so that was good.

9 years ago

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Gerald May Clay, NY

I have it just to make sure that I get a hold of somebody to help me if I fall. Actually, their representatives are very courteous and they know what they're talking about. This service just seems to be quite handy. My wife uses the Pendant and I use the Bracelet.

9 years ago