Name: Medical Guardian
Rating: 4.5

star star_border star_border star_border star_border

Phyllis Feldman

So quick to respond and calm reassuring voice

8 years ago

Reply from Medical Guardian

Phyllis, thank you so much for the kind review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

Jun. 13th, 2018

star star_border star_border star_border star_border

Home emer med call.

My agent knew his job. He was polite. Asset to company.

8 years ago

Reply from Medical Guardian

Hello, we are happy to hear you had a good sales experience. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Have a great day!

Apr. 16th, 2018

star star_border star_border star_border star_border

Renee campbell Anniston, AL

Told it would work in a rural area and it doesn't

8 years ago

Reply from Medical Guardian

Hello Renee, we would like to look into your signal issues. If you would like, one of our Customer Care Specialists can reach out to you shortly. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. We value your feedback.

Apr. 3rd, 2018

star star_border star_border star_border star_border

Dwo Fresh Meadows, NY

Paid for 1 year in advance. Never received equipment.

8 years ago

Reply from Medical Guardian

Thank you for reaching out. We definitely would like to help you resolve this issue here and look into what happened with the ordered equipment. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, their address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 3rd, 2018

star star_border star_border star_border star_border

Julio Sam Gonzalez Crosby, TX

There is no communication between teams.

8 years ago

Reply from Medical Guardian

Julio, thanks for reaching out. We apologize for your frustrating experience. We would like to get some additional feedback on the concerns you raised around communication. Would you be willing to provide us with some additional information so we can reach out and discuss this further? If you could provide the full name of the user of our device, along with his or her phone number and address, we can reach out and discuss your concerns more thoroughly. Have a great evening.

Mar. 12th, 2018

star star_border star_border star_border star_border

Robin Charleston, WV

Requested a call back 3 times - never got a call

8 years ago

Reply from Medical Guardian

Robin, thank you for reaching out. We apologize for the delay in getting back to you, we have been experiencing high call volume as of late. If you are still in need of assistance, we would love to help. We just need a bit of information to identify the account in question. Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we will reach back out! Thanks again for reaching out and we hope you have a great day!

Feb. 27th, 2018

star star_border star_border star_border star_border

Unhappy Sharon Boca Raton, FL

Worked wfor no reason. EMS at my door three times,

8 years ago

Reply from Medical Guardian

Sharon, thank you for the review. We apologize for the inconvenience you recently experienced. We would like to look into your situation a bit more thoroughly. Could you help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), as well as the general timeframe of the incidents where EMS arrived, we can look into this further. Thanks again and have a great week!

Feb. 26th, 2018

star star_border star_border star_border star_border

Anonymous Colorado Springs, CO

Your customer service rep was pushy and nosey.

8 years ago

Reply from Medical Guardian

Thank you for reaching out. We apologize that your customer service experience was less than satisfactory. We strive for world-class customer service and take your feedback seriously and would like to look further into this situation. Could you help us locate your account as well as the incident in question? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), as well as the general timeframe of conversation in question and we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great day!

Feb. 26th, 2018

star star_border star_border star_border star_border

Lori Claffey North Bend, WA

Very negative, the product we ordered did not work . TWICE.

8 years ago

Reply from Medical Guardian

Lori, thank you for reaching out. We're sorry you've experienced difficulties with your units. So we can better research your particular situation, would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide the user's full name and any other identifying information (i.e. address or phone number), we can look into your situation more thoroughly. Thanks again for reaching out and we hope you have a great weekend!

Jan. 26th, 2018

star star_border star_border star_border star_border

arlene Fechter Spring Hill, FL

waiting for money 2 didnt work very disapointed

10 years ago

star star_border star_border star_border star_border

Debra St.John Denton, TX

I returned the system and have been waiting for refund

10 years ago