Medical Guardian
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7.4
Overall Score
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Verified Customer
Review Source
Henry Hamilton Philadelphia, PA
I went hunting around trying different services. Through a process of elimination, I ended up with Medical Guardian. Every time that I talk to them about anything regarding the system or any updates they are always very kind, courteous, and professional. They know their product well and can explain everything in a very simple way. Other than for testing the system, I haven't had to use it. When I check it though they get back to me very quickly and clearly. They're very precise too. I can move from room to room and still hear the monitor. It's a very valuable system, I'm very satisfied with it.
8 years ago
Verified Customer
Review Source
Shirley B Ulsch Jacksonville, FL
I went online and since it was one of the top companies I went with it. I paid for it for a year in advance and it was nice to not worry about paying for it every month. What I like about it is that they call not only emergency services, but also anyone I ask them to. I had to use it once when I fell in the kitchen. I was wearing the wrist thing, so I was able to hit the button. They called both of my sons. At the time they were working on the other side of town so one of them called our neighbor to come over. They got to me before the paramedics did. When they arrived they took me to the hospital and that was that. Their response was very quick. Had my neighbor not been there, I have a thing on my door that the paramedics can use to get in without busting the door. The one thing I don't like about it is that you have to take the other piece, the one that sits on the cradle, out with you when you go out.
8 years ago
Verified Customer
Review Source
Terry Kronenberger
A friend recommended them so I checked into it and other services. The others were pretty pricey, so I picked Medical Guardian. I still think it's pricey, but it's worth it. I used it once. It was about 11:30 and I was getting ready for bed when I fell in the bathroom. I had to turn the TV off in the bedroom so they could hear me because the machine is right behind it. They were calling every two minutes and they eventually called for help. They were there in about 15 minutes and, since I didn't need to, they didn't take me to the hospital. I was very glad I had it then because I wouldn't have been able to get to the phone. If that had been the case my son wouldn't have found me until the very next day. They were just very efficient. I was very happy about the way things turned out. I know that it's there for me if I need it.
8 years ago
Verified Customer
Review Source
Patricia Pfaff
My daughter picked this for me after I fell while watering some plants in the porch. I was wearing flats and they got caught on the rug which threw me off balance. I couldn't get help for over an hour since she was at work. Since getting it I haven't fallen but I have set it off. I will forget that I have it on and lean against a pot or something, pushing the button. They usually call me and ask me if I'm alright so I just tell them it's an accident. There's always somebody on the other end of the line to help you. Because of that though I've switched to the wristband. I'd love it if they could make something that looks more feminine, like a necklace that looks more like jewelry rather than a white clunky button.
8 years ago
Verified Customer
Review Source
Ann Cabell Butler
I did some online search and compared the customer service of different companies. Medical Guardian seemed to be the best, so I got it. I wish I had had it before when I needed it. I'm fairly independent so I go to the store often. One time before I had it I went, I tripped and fell. I couldn't get back up so I called 911 for help and they came to get me up. It would have been useful to have it then, I mean, had I fallen in a place I was unfamiliar with I would've been in a lot more trouble. It comes with the charger, the tracker device, and the wrist thing. It's very easy to charge it and to travel with it. Customer service is good but not really great. I asked them to send me a car charger for the Medical Guardian but they never did that. That has been the only mess I've run into though. It gives me a lot of comfort to know that I have some kind of backup if something were to happen to me.
8 years ago
Reply from Medical Guardian
Ann, thank you for the review. We're happy that your experience with Medical Guardian has been a positive one overall. Regarding, that missing car charger, we will definitely be taking care of that for you! Have a great day!
May. 23rd, 2018
Verified Customer
Review Source
Nancy M. Barca
I got it because I was falling down all the time. I've had it for two years and I've only had to use it once some 3 weeks ago. I was out in my sun room which is on the other end of the house from the kitchen where the base is. I didn't know whether or not they were going to be able to hear me all the way from there but they could. They were out here in less than 10 minutes and took me to the hospital. Another time my button got stuck or something too. They called me and asked me what was wrong and if I needed any help. I didn't even know that had happened so I just told them I was ok and that it had been an accident. That one happened some 5 or 6 months after I first got it. I'm very pleased with it though. The two times I've called them have been good experiences. I don't really like paying $500 and some every year for it but now that I've used it I feel like that's ok.
8 years ago
Verified Customer
Review Source
Joan Blystone Cadillac, MI
My children got this for me and actually paid for the first two years. Last year I went ahead and renewed it myself. A week after we first got it, my husband broke his hip so we used it to call them. Within 4 minutes, the fire department was out here helping us. The device is just good. The only thing is that it goes off when I wear it under my clothes. They will just call me all of a sudden asking me if I need help and I just got to tell them it was an accident. Still, they always answer right away. I do think it's kind of expensive, but it gives me someone on the phone all the time. Since my husband died I've felt a little safer knowing that if I fall, all I have to do is press the button and somebody will be out here to help. It makes me feel like someone is taking care of me.
8 years ago
Verified Customer
Review Source
Lena Kozielski
The people that I dealt with over the phone just seemed to be the most caring of them all. They were really interested in what I needed and didn't just try to sell me the most expensive thing. That's why I got it. One day I was shopping at Walmart when I realized someone was calling my name. I couldn't imagine who could it be or why since no one knew I was there until I realized that it was them calling. They figured out where I was and made sure I was ok. Apparently I had gone and picked up something, which set off the alarm. They've been very concerned and have cared for me a lot. Whenever I called with questions they answered them quickly and in a very nice and pleasant way. They're very helpful and understanding of the fact that most of their customers are up in age, so they take extra time to explain things slowly and carefully. They make sure that you understand what they're saying. The only thing I don't like about it is the heavy duty string that comes with the necklace. It's just black and distracts from my jewelry. I'd like it better if it was a bit thinner. That's not enough to keep me from using it though.
8 years ago
Verified Customer
Review Source
Steven Barkan
I had a fall and was looking into medical alert systems at the time. I saw Medical Guardian's and since it looked pretty good I called up and got some good information. They are very responsive hand have good follow up. I had to use it a few weeks ago. I was getting out of bed and tripped over something and fell to the floor. I pushed the button and got someone on the other end of the line asking me if I needed help. I told them it was an emergency, that I hadn't broken any bones or anything but that I needed help. Someone came out within ten minutes and helped me up. I'm very pleased with the service I'm getting so far.
8 years ago
Verified Customer
Review Source
Mary Hakkila Morehead City, NC
I have Parkinson's disease but I'm doing pretty well but I have to be careful about falling, so whenever I go, I always have it on in case I fall. I like the fact that I can take it with me anywhere and I didn't have to be at home to use it, that I'm safe anywhere I go. I haven't had to use it yet but I'm glad to have it, it gives me a great deal of confidence. Anytime I've ever had a question about it or testing it out or anything, they've always been very professional and very nice and very knowledgeable. It's easy to use it and it's comfortable to wear it and it's very simple but very reliable. I realize that it's not just medical emergencies that, if my house caught on fire or if I was in a car wreck or probably was my husband and he was having problems, no matter where I was, I can push that button and someone is going to help us. I think it's the very reasonable price, when you think about being able to live on your own home and being independent, it's certainly a good deal of thing for your back. I would recommend it; I'm always telling people that it's the best one to buy.
8 years ago
Verified Customer
Review Source
Anonymous
I did an online search of the best products in that category and I came up with the Medical Guardian. I like the fact that Medical Guardian offers GPS locator, which is perfect for what we need. I bought it for my father. It is just for peace of mind for me and my brothers. We're better knowing that he has a device that can help him and let us know exactly where he is and what he needs in instants. We just had a problem when we set it up with the communication and the volume because we weren't able to understand perfectly what the operator was saying. More than that, we are pleased in every way with Medical Guardian.
8 years ago
Verified Customer
Review Source
BN Duluth, MN
I did quite a bit of research checking all the other companies that carried the same type of product. Eventually, I chose Medical Guardian because it is probably the best option from my point of view. I actually have not had to use it; I've been very fortunate. However, I already tested a couple of times accidentally because the pin button on my bracelet is very delicate and I did set it off by accident a couple of times and in a matter of minutes I was having a phone call and before I was able to reach the telephone I had a couple of firemen in my door, so, definitely Medical Guardian has a very quick response time. I'm really grateful that I chose this company.
8 years ago
Verified Customer
Review Source
Mark Hinton Indianapolis, IN
I compared around 10 different companies. The devices, features, prices, and range. Medical Guardian was the one that fitted our needs. We already used it once, I was away from home with my husband. My brother; who's the person that uses it, had an episode in the bathroom; He pressed the button and requested for help, but the operator wasn't able to hear him, so, they send all the emergency teams to the house. They called and emailed us immediately letting us know what was going on and where they were taking my brother. After all, it was a really smooth experience, I was able to run to the hospital and just focused myself on my brother. I feel comfortable with Medical Guardian, we found out that it's working and they have provided us so much support and reassurance to the family. It does make me feel better and I can be away from home with the security that if something happens they'll give them the help that they could need.
8 years ago
Verified Customer
Review Source
Carolyn Marquis Tucson, AZ
We bought it because one of our good friends has it and he's very happy with it. We already used Medical Guardian a couple of times already. I called them once around midnight on a Saturday night and somebody answered the phone right away after I pressed the button. My wife had fallen a lot of times; She has 2 neuromuscular diseases which affect her ability to stand without a support. This device gave me freedom and calm. I can go to the store or walk outside knowing that if she fells down or needs something she just has to press the button and she'll get the help that she's needing. I can trust them, they're there, I mean service is there 24/7. I've already recommended to several of my friends.
8 years ago
Verified Customer
Review Source
Carolyn Smith Baton Rouge, LA
I was having dizzy spells and had become very frightened because of that. I saw one of their Ads where someone falls down and uses it to call for help, so I just went straight to get pen and paper, wrote down the number, and called. When I first got it I wore the wrist piece but I got bad bruises from that. I switched to the necklace but that also irritates my skin sometimes. I keep it on anyways though because I know I might need it. I also have one of their locks in my front door. Emergency services know the code so they can get in whenever I need help. Just 2 weeks after it was all set up I had a major incident where I went down and broke some bones. I pushed the button, they came out quickly and took me to the hospital. If I had not had it, I would've been on the floor for hours. I also push the button once a month or so to check and make sure that it works. I've been pleased with them. I feel like if I need it, it'll be there for me. I'm very thankful to have it.
8 years ago
Verified Customer
Review Source
Lynn Reynolds Portland, OR
I got Medical Guardian because, even though it's a little more expensive than other services, I can use it while I'm out and away from home. I haven't had to use it, but I called them once accidentally when I was out in the grocery store. I was very confused because I couldn't figure out who was trying to talk to me. They're very good about helping you test the product on a monthly basis though. The only thing is that I would like them to get a person on the line faster. If it was a true emergency, I'd have to wait for someone to pick up the phone. Other than that it works fine but I think they could improve the wristband and the necklace. The cord on the necklace piece is black and shows a lot, you really can't use it much on a day-to-day basis.
8 years ago
Reply from Medical Guardian
Lynn, thank you for reaching out. Regarding your wrist button, you can feel free to change out the band to something that better suits your needs. Some customers have had success taking the button to a watch repair shop to help out with that process. Please reach back out if you have any additional questions or concerns. Have a lovely day!
Mar. 13th, 2018
Verified Customer
Review Source
Anonymous
We did some research and decided this was probably the best service available. It's kind of expensive for someone on a fixed income but it's worth the money that I spent on it. it's one of the most valuable services out there. Especially since I can wear it when I'm out mowing my lawn or doing other things. I have not had to use it but I wear the one that goes on my wrist every night. When I call them to check the equipment, and the couple of times that I accidentally hit the button, they came on right away and asked me if I needed assistance. I just tell them I'm fine, that it was a test or an accident, and that's that. There was one time when I didn't realize I had hit it and the fire department came out. I apologized but they said they would rather come 10 times for no reason than not come one time when I needed them. That really made me feel comfortable, especially since I'm half a mile away from the fire department.
8 years ago
Verified Customer
Review Source
Margaret Souders Lawrenceville, GA
I'm in my 70's and have had a couple of minor falls. My husband talked me into getting this after he saw the advertisement for it. He thought I needed the protection in case I was alone at home or while I was out shopping. That especially after I crashed a shopping cart against a concrete pillar and went down with it. I found out that when you sign up and order it, it covers everyone in the house. So, if my husband were to fall and need it, they could help him too. He weights twice as much as I do and has had some issues with his shoulders. There have been times when he falls and is unable to get back up on his own, so we used the button to call for help and get him to bed. Those experiences have been very good, they are very nice and pleasant. When I hit the button the respond within 5 minutes and they're always out to help us in 10 or 15 minutes. We're very pleased with their quickness and with how quickly they call the paramedics. I feel safe going out with it to the grocery store. I'm very pleased with it.
8 years ago
Verified Customer
Review Source
Gail Noe Washington, NC
I did a lot of research checking how much it cost, what the package had, and decided to get Medical Guardian. I feel very secure in my home with it, especially since I have a 2 story home and live alone. So far I haven't had to use it, but I've pushed the button two times by accident. The first time I didn't know I had done it and the local response team came out immediately. From that point onwards I knew that they would respond right away if I needed it. The second time happened when I was dusting and I accidentally hit the base unit. They called me back within seconds to check that I was alright and that was it. If I have questions, I can call their customer service and they will answer them. It is a little expensive but it's certainly a lot cheaper than hiring someone to check on you all the time.
8 years ago
Verified Customer
Review Source
Anonymous Little Falls, NY
I went through the different medical alert programs and felt that they were the best choice for my mom who is 90 years old. The price and everything about it seemed to be just right. She wears the bracelet during the day because the necklace seems to bother her. It slides back and forth and it can be difficult for her. The watch is working much better, she can just sit and read with it without it getting in the way. Whenever I go to test the system they come on the line the moment that you press the button. They are always polite and they speak clearly and loudly enough for my mom to hear them. It's not someone from a foreign country or something of the sort. My mom also pushed the button on her pendant one time by accident and someone came on the line on the little black box that comes with the system. They were really good about not making her feel foolish for pushing it, they just asked her if she was alright. We know she was very pleased with her interaction with them. I can sleep better at night knowing that if something were to happen to my mom, she can call us for help.
8 years ago
Verified Customer
Review Source
Jean Reed Hurricane, UT
A friend who lives in Las Vegas had this and since she was satisfied with it I decided to give them a call and get it. Right now I'm just renting the unit, I didn't buy it. I wear it all the time, except for when I put it to charge at night. Customer service has been very friendly. They answer any questions I have and make any changes I need. The people that call and reach out to me have also been understanding whenever I set off the alarm unintentionally. They seem to respond in a hurry when that happens. That makes me feel comfortable, I'm happy I have the unit with me. The only thing I don't like is that the button flashes a green light. I've had to change the tops that I wear because otherwise it will shine through. I wish it didn't do that. Still I'm satisfied with it, I mean, if I wasn't I would quit the service.
8 years ago
Verified Customer
Review Source
M.C. Litchfield Park, AZ
I'm 83 years old. Before I got guardian I did fall in the backyard. Fortunately, I had my phone with me so I was able to dial 911 on my phone. After that I decided I needed to get something like Medical Guardian. I think I saw an ad for them on TV and that's how I picked them. I just liked that I could wear it pretty much everywhere, even in the shower. I try to remember and take it with me when I go outside. It works great for me. They do everything that I want and need it to do and it doesn't require me to wear anything on my wrist, which was something I didn't want. I haven't fallen thank the heavens but I've pushed the button accidentally. The experience is never alarming or anything but they're always right there asking me if I'm ok. I have all the confidence in the world that it will work. They're rather expensive though. I pay it yearly and fortunately I can afford it, but it's a lot.
8 years ago
Verified Customer
Review Source
Edna Mullins Port Townsend, WA
I got this for my mother since it addressed all the things we were concerned about and it was the right price for us. We used to have a different service where we had problems with the battery life but this one seems to work alright. The little bit of interaction that we've had with customer support has been very positive. They seem to understand our needs. Fortunately, she hasn't had to use it, but she activates it at least once a month to make sure that it's working. She always gets a good response and they appear to be ready to go if there's a real emergency. I feel very confident in that this device will function well and my mom will get a quick response if there's ever an emergency.
8 years ago
Verified Customer
Review Source
Sandra G Ruiz San Antonio, TX
I have artificial knees and some other medical problems that have been progressively getting worst. I kept falling all the time and had a hard time getting back up. What made me realize I needed something like this was a heart attack I had. My husband tried to help but he was panicking. Thank goodness I was able to reach the phone and dial for 911 myself. After that whole ordeal it just seemed best to get something that I could push to contact emergency services if I was ever in distress. I think I saw Medical Guardian advertised somewhere and I figured that since they were widespread in my area I would get it. Whenever I've called them the answer pretty fast and always answer my questions. They're very patient with me. Every time I go out I take the unit that you use to talk to them on my walker and use the necklace too. I used to carry the button around my neck all the time I was at home, but I set it off accidentally when I washed the dishes or doing something else. That's why now I just put it in my walker when I'm home. Either way I keep them close at all times when I'm home or out. I mean you never know what might happen. I even have it by my bedside at night. My husband knows how to use them too and, if something goes wrong, he can push the button and get help. The cord of the necklace is kind of inconvenient. Sometimes it will snap off so you have to be careful with it or you might lose it. it's also kind of bulky. I pay for it every 3 months but it's kind of expensive for me. I'm on a bit of a tight budget since I'm disabled and I have to watch my medical bills and such. For now it's ok.
8 years ago
Verified Customer
Review Source
Anonymous Spokane, WA
Both my financial adviser and I did some research on these devices and decided on Medical Guardian. I have the device with me most of the time. I take it off its cradle and have it around downstairs and keep the main unit upstairs. I've only really tested it but they always answer within a few seconds of me pressing the button. That was actually one of the biggest complaints I saw for other services. Some of them took almost an hour to respond. This one usually takes 30 seconds, 1 minute at most, to get an answer. Customer service has always been able to help me with anything that I want. They're very courteous and patient. When I needed a replacement I called in and had a new one in my hands within 2 days.
8 years ago
Verified Customer
Review Source
Anonymous Redmond, WA
One of the pieces that they sent me first, the one that goes around your neck I think, was not really working. They shipped me a new one overnight so by the next day I had everything installed and ready. Thank goodness I've never had to use it but there have been so many errors and false alarms that I know it works exactly as expected. They have been very cordial and business like when they address the questions I have. The only problem I have with the unit is that I have to be within a certain range of the main unit for them to hear me. If I fell in a different room, they probably wouldn't be able to hear me.
8 years ago
Verified Customer
Review Source
Maureen Glasheen West Palm Beach, FL
They offered me a lot of different options before I chose Medical Guardian. One of them was not useful because I can only use it inside my home; The other one was too big for myself and the last one was too complicated for my point of view. With Medical Guardian I'm covered all over the city and outside home. I have the pendant, It's really comfortable and handy at every moment. I can wear it in the shower and the 24 hours of the day. They're a really serious company and they always had treated me well, Every time that I called Customer Service they always help me and answers all my question right away. It's a really well-designed product and really helpful for the elderly people like me.
8 years ago
Verified Customer
Review Source
J.E. Latrobe, PA
I picked it because of the GPS type unit that came with it. That way the person who wears it can use it wherever he is and is not restricted just to his house. He can use it on trips when he goes to the doctor's office, to the store, etc. and people will always be able to find him if he needs help. We always have to remind him to keep it near him or put it in his purse or walker when he goes out. Anytime the button accidentally goes off, there's somebody talking to him right away. They don't get upset with him either even though it's an accident. We've been very pleased with it. It's a relief to know he can get help if he needs it.
8 years ago
Verified Customer
Review Source
Stuart Hanken West Palm Beach, FL
When I contacted them I really compared them to to several of the other companies and I felt more comfortable with medical guardian, just the fact of having a lock box you know just the whole methodology of getting the alert from the needs. Fortunately I haven't had to use it however interesting by mistake or as it did it really was a mistake I happened to push the button, and the next thing I heard which I'm hearing my name over the the the device and I'm trying to figure out where it was coming from until I realized that that I had pushed a button actually by mistake and I have subsequently used it as a test to make sure that the but still works just in case I needed and it has worked perfectly every single time. I don't ever give anybody the best just because I don't know that that anybody is the best but they are excellent I've used them on a couple of occasions when I've had questions about certain things when I first got them I moved and I wanted to make sure that the device would work in a new place so forth and so on and I found that the that the answer every question I had honestly and quickly. I think their device the only the only complaint I have about the device is when you know what having a land line you tend to get a lot of of robo calls and if you don't answer the call the device kind out kind of just beeps and I just find it annoying not that it is not that it that it does anything I just why did you know it beeps and and I deal with it but that's that's pretty much the only if I had to make a complaint about anything that would be it fortunately I also have to be such a device in the house I have the 911 that I carry outside and fortunately I've not had to use that either. No no I've recommended it to other people and I've not had any other complaints you know the only thing I would like to see it maybe instead of having it to a to a land line having it to your cell phone but but that's a that's a different you know that's a that's a whole different thing you know it's not a not a necessity it's just a a nicety. I think it's it's priced appropriately and I think it's a competitive to any other device.
8 years ago
Verified Customer
Review Source
Josephine Marks Antioch, CA
I bought it because I saw in on the internet and it was the best one, I used to have the old version and I had a couple of problems; I was pressing the button all the time. Even once when I was having dinner at a restaurant I was pressing constantly the button accidentally and intermediately they were calling me to my phone but for the noise of the place I wasn't able to hear it, so, they called all my emergency contacts and they were almost sending an ambulance for me, but luckily everything was a mistakes; I like better the new design is smaller and the button is not that sensitive as the last one. I like the service from the company is really efficient and they are really good in general.
8 years ago
Verified Customer
Review Source
Anonymous North Fort Myers, FL
After all the research that I have done, medical guardian was the best option for my father because we wanted something that we could take between states and everywhere, when, for example: he's walking or playing with the kids. We haven't had to used it, but, once when me and my father went up to North Carolina he forgot the charger of the device, when the battery died, immediately they called all the emergency contacts for let them know that was something wrong with the device. We were really amazed for the response time, they're really prompt. I'm very happy with every part of my service and it gave me tranquility and comfort knowing that my father has this medical guardian with him.
8 years ago
Verified Customer
Review Source
Floy Lee Hill Memphis, TN
At the time I got it I think I was 86 years old and I was a widow, I lived alone. My children were concerned about me, if anything happened, if I fell and couldn't get back up, I wouldn't have anyone to help me. So they were glad I got it. I put it on me from the time I get up in the morning until I go to bed at night. If I go outside to pick up my newspaper on the porch or if I go down the driveway to my mailbox, I have it on me too. When I go to church on Sundays I have the wrist one on me and the little thing that I can take with me when I'm away from home. I also have a little round thing that I just stuck to the vanity in the bathroom. I can press that one and get help too. I mean, even when my son comes around for 2 weeks at a time, it's useful. He's not always around me and if I need help while he's asleep or when he's doing something else, it's very helpful. With this, I may be physically alone, but I can reach out for someone if I need to. I feel better having it, it gives me a great feeling of security. I don't want to be without it.
8 years ago
Verified Customer
Review Source
Lisa Forte River Grove, IL
I did my research online and they seem to have the best reviews and were labeled as one of the best medical alert systems. After I gathered all the information, I decided to get it. It hasn't quite been a year since I got it. They sent me a new system with all the directions on it and the card that I needed to fill out and send back for their file. From what I heard they keep all the docs of everything that happens in one room and that made me feel more confident about using them. Setting it up was a very easy process. They double checked on everything and it seemed like they had everything in order. When I've had any questions they've answered them. My balance can be a little bit off so I have my medical alert with me just in case I need it. I live in a building and use a wheel chair but if I have to do a little walking I use a walker. Sometimes I go down and I get the mail, or go on walks. I keep it on me when I take showers, etc. Those are the things I use it for on a daily basis, just to keep me safe you know. It makes me feel secure having it. I haven't used it except to just check it every month to make sure that it works. I haven't had any false alarms or anything like that either.
8 years ago
Verified Customer
Review Source
Carl Joseph Sturm Painesville, OH
I like that they have a lock box on the front door. Many of the other companies didn't have that and I always wondered how the paramedics would get into the house if they did not have a key or a way in. So when I saw they had that it helped me make my choice. My husband used it once when I was away from home. They were not able to reach me, but they immediately called my son who is the second person on my emergency list. By the time he got to our home the paramedics were already here taking care of my husband. It just worked really well, I was very impressed. When I left my home after that I didn't worry as much about him. It gave me the confidence to know that it would work. It's simple, if he needs help he can push the button on his wrist and get help. He can use it anytime he needs it. They've always been very courteous and answered my questions. They are very helpful. I'm happy with the company and the way it works. It's worth every bit of money that I pay for it.
8 years ago
Verified Customer
Review Source
Michael Beebe Miami, FL
I'm 72 years old and I live in a building for homeless veterans. I've fallen numerous times because the VA has changed up my medication a lot. I haven't fallen in a while, now I just get dizzy. Once I fell on the floor because I couldn't get a hold of anything. It just hit me suddenly. I tried to get somebody to go to 308 where Stevie lives so that they could get the keys from him to come and help me. It took about an hour and a half before someone finally went, got the keys, got to me, and took me to my bed. I know some other people heard me but they didn't do a thing to help me. After that I knew I had to get something so I went through a couple of them before picking Medical Guardian. I wear the marker on my wrist and I also have one around my neck. I've tested it twice, one by mistake, and a lady came up on the phone immediately both times. I told her it was a mistake, and that I was ok. They've been good to me and always respond immediately to my needs. It does put a little strain on me. It's $30 a month and that's taken out of my bank account. It takes away from the money that I use for my bills. I wish they were a little less expensive but they have taken good care of me so far. I hope nothing ever happens to me where I need to use it but if it does I know they'll respond immediately if I need it. They've done it in the past and I thank them for that.
8 years ago
Verified Customer
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Clelia Monahan Capitola, CA
I picked it because it's still effective even if I'm in areas far away from my house. Whenever I test the unit to know if it still works, they let me know if there's any problem. They always help me out and don't make me feel dumb. I had to use it once but it was kind of an accident. I went out of the house and evidently I pressed the wrist device that we had. They were all over the place here and called me to figure out what was wrong. I couldn't understand what was going on but later I realized that I had forgotten to take the base unit out with me. So when I pressed the button everyone wanted to know where I was but I didn't know that. It really works perfectly for me.
8 years ago
Verified Customer
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Beverly Bertolo Export, PA
I was having trouble with falling. Actually, I fell a couple of times outside when I didn't have this and laid on the floor for a while before somebody came and got me back up. Because of that my daughters decided that I wouldn't be able to live by myself unless I had something like this. I wear it all the time and feel safer with it. I put it on as soon as I get up in the morning. I check on it once a month by just pushing the button and letting them know that I'm there and that I'm just testing it. Every time I've done that, they have answered right away. I don't know how fast they would be in a real emergency though. It's not that expensive, don't think it costs too much. I'm just glad to have it.
8 years ago
Verified Customer
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Lucy Colley Phenix City, AL
I live in the country, we've been here for about 30 years now. If something were to happen to the person that uses it while I'm gone, she might not be able to get to a phone and call 911 on her own. With Medical Guardian she can go walk around our property without a worry. She actually uses it everyday when she takes our golden retriever out for a walk in the afternoons. She takes the button with her in case she needs it. If she falls, all she has to do is press the button and they will find her. They will go ahead and send out an ambulance to the exact spot where she is if she needs it them to do that. We've had children in the house a couple of times and they have accidentally pressed the button. When they did that, someone came on the line immediately and asked us if anything was wrong.
8 years ago
Verified Customer
Review Source
Danny O'Brien Cohasset, MN
Based on what they advertised, it seemed to be what we were looking for. My husband wears it on his wrist. He called one time on accident. He bumped it on the doorknob and the thing went off. He was okay, but they were there fast and tried to contact the house when he didn't answer. They also called my cellphone and that's when I answered the call. By then they had already contacted 911 and they were out there checking on him. I appreciated that. They responded very quickly and made sure everything was ok before they got off the phone with me. Having it gives him a safe and comfortable feeling knowing that he can get help even if he isn't home.
8 years ago
Verified Customer
Review Source
Maria Bedocs Palm Coast, FL
I'm retired so I was looking for a reliable company that didn't cost too much. I decided to get Medical Guardian since they allowed me to do monthly payments. Any time I've tried the device, someone answers my calls and they are very courteous and nice. I can take it with me when I go on trips and, if I have an accident or something, I can call them no matter where I am. I have 2 buttons, the wrist one that's kind of like a watch-type thing and the button that hangs around my neck. They are very durable. Sometimes they fall down to the ground but everything keeps functioning well. I also have the key of my house in a lock on my front door. So, if something happened, people could come in without breaking my door to help me. That's a very big thing because I won't have to worry about paying for a broken door if I call for help. I also have a thing that goes on my refrigerator door that the people that come in can look at and know who I am, how old I am, etc. I feel good having it. It's something that's always close to me that I can use if I have an emergency or if I'm struggling. It's very reassuring.
8 years ago
Verified Customer
Review Source
Joan Coleman Lake City, FL
When I talked to the gentleman from Medical Guardian I was satisfied with the answers that he gave to my questions, so I just decided to go with them. I have the button that I can press when I'm not at home but I have not had the opportunity to use that one which, actually, is a very good thing. I know they can cover me in the yard so I'm sure that if I ever fall out there they will take care of everything. Whenever I need them I just press a button and they're there immediately. They get me help very quickly, either by notifying my son so he can come and get me or calling the ambulance if I'm hurt. They also just notify him of anything that happens. I've been satisfied with the service that I've gotten. They are very kind when I call them and they check on me to make sure that everything is working alright. A couple of times I've pressed the button accidentally and they have called me. On one occasion I didn't realize they were trying to call me because I wasn't in the room and couldn't hear them. When I didn't answer, they called my home phone instead to make sure that I was alright. As for the bill, the charge me 3 months at a time. It all comes out from my checking account, so I don't have to worry about anything.
8 years ago
Verified Customer
Review Source
Anonymous Smithville, OH
Both my first husband and I had health problems. I am a retired nurse and, at the time, he was in very bad shape, so I felt like we needed something that we could use to get help immediately if he ever needed it. He had had a stroke and a heart attack once. Unfortunately, he had to crawl out over the rails that we had on the bed, he made it to the door but ran into the door frame. I was able to call for help and they were here in just a few minutes. He was in the hospital for a short time but he couldn't recover from that'I still have the service and they have always always responded immediately and are always very caring when I call. Anytime we've used the button, they've had an ambulance out here immediately. I have nothing but good things to say about them.
8 years ago
Verified Customer
Review Source
D.Y. Palos Verdes Estates, CA
My husband was sick for a very long time with Parkinson's and I was his caregiver. After he passed, I kind of didn't feel safe alone. Don't get me wrong, I live in a very lovely neighborhood. The building that I live in has people that are all 55 and up and so many of these people fall in their bathtubs and things like that. I heard of someone that laid in cold water all night long until her daughter came back the next day to check on her. She saved her, but because of things like that I thought it would be good for me to have a medical button. They happened to be the very first service of this kind to contact me, so I called up and they visited me right away. I put my button on a beautiful heavy gold chain so that, if it ever broke, I would be well aware. I like that I can take the call device with me when I'm walking my dog out or shopping. I use a walker, so put it in the little basket. If I need it, I just push the button and they'll come help me right away. If I see a scary person that looks like they're going to get me, I can call them too. It comforts me to have the button around my neck. I have diabetes and if my blood sugar gets too low, I just fall over and can't get back up for a while. It's like I'm frozen in places. It could happen anytime, I never get much warning. I may be just walking or something and I'll stumble and fall all of a sudden. I've had to use it twice. On both occasions I took too much insulin and collapsed on the bathroom floor so I used the button to call the paramedics. They came on the line right away and I was able to answer, but I don't think they were able to hear me. The main unit was three rooms away from me so my voice probably didn't reach that far. Regardless, they just told me that help was on its way and they got out there very quickly. I have a lock box in my front door, so the company gave the paramedics the code and they were able to get in quickly and help me. It was very easy for them. They even said it was really nice that I had that. Apparently they had come from another man's house where they had to break the door in to help him. I'm very grateful that I have both devices and the lock box. I think it's something that anyone, no matter what age, could use if they live on their own. You never know when you're going to slip and fall. I just feel much more secure with it, it's priceless.
8 years ago
Verified Customer
Review Source
Pauline Trombley Sterling Heights, MI
I'm 90 years old and live in a senior apartment building. I do have someone that comes in once a day to check in on me, but otherwise I'm here by myself. That's why I'm glad I have it. On a typical day I wear it around my neck and never take it off. It has saved my life when I fell three different times. They were here right away, it's a life saver. One time I also pushed the button accidentally and they were very kind when I answered the phone. I appreciate having it, I've been very satisfied with the service. I'm certainly glad that I can afford it and have it. It's a decent price to pay per month, but if it gets much higher I won't be able to keep it.
8 years ago
Verified Customer
Review Source
Barbara Lunsford Tucson, AZ
I told my children about these services. They wanted an idea of what to get me for Christmas and I thought that, since I'm a widow living alone across town, I needed to have something like this. It's more of a back up in case something happens to me. My son is very good at comparing and looking things up, so he did his homework on these services and thought we should go with Medical Guardian. It just sounded good and, so far, it has been every bit as good as they said it would be. I can use it in my home and backyard without having to worry about all the other things that come with it. Since my backyard is not huge, the main system can pick up on things well while I'm out there so I make sure I have it when I go out there. That's important for me because I have rocks in the backyard. They're not real huge, but they're bigger than gravel, so it's very easy for me to turn my ankle or fall. The only time I had to use it was for testing. They actually suggest I test it once a month and I've tried to do that to make sure everything is online and working. When I push the button for my test, they answer very quickly. They are also very friendly and alert. I realized that a lot of times it's just a recording, but it is reassuring and gives me the sense that I'm protected, that's what I wanted it for. I pray I never have to use it for a real emergency. For now it's doing well. It gives me assurance that somebody will be there to help me if I need them. Both my children and I are very happy with it, it gives us peace of mind.
8 years ago
Verified Customer
Review Source
Donald Cole
My daughter researched and got it for me. I had the wristband but replaced that with the necklace. The button is very easy to work with and use. It's very comfortable too. So far they have performed very well. On a typical day, I go over to the nursing home. I have fallen a couple of times when going upstairs and when that happens I just push my button. On one occasion they kept calling and calling until a lady came out. The policemen came to my house in a matter of minutes and I just told them what had happened. They checked me to make sure I was ok and that was that. They gave me very quick attention. I'm satisfied with how fast they reacted, I'm very pleased.
8 years ago
Verified Customer
Review Source
Bill And Fran Cook Ontario, CA
I did some investigation and found out that some companies do not actually have a live human to respond to the calls. So, if there was an answering machine, their system would take that as an answered call and that was not at all what I wanted. That's why I got Medical Guardian, they had live people. My husband is the person that uses it, he has Parkinson's. Typically the alert button hangs around my husband's neck and the communicator is in his pocket. I haven't needed it as of yet and I hope I never do. After getting the guardian they instructed me to test it periodically to verify that it was working properly. One time when I did that they were having a flood in the east. They told me 'sorry, we cannot handle this right now, we have an emergency, so please call us back in a couple of weeks.' That was only one time though, it works and I haven't had any difficulty with it. It is a little expensive when you don't have the money but I'm satisfied and will continue to pay for it.
8 years ago
Verified Customer
Review Source
David Kirk Clearwater, FL
I picked them because they had a variety of features that I could use at home and away from home. Those features just gave me a greater sense of satisfaction and peace. They are quite responsive. Whenever I called to test it or to request something they have been very helpful in providing me with the information that I needed. Once I was outside my home walking my dog at dusk when I tripped and fell. My dog got loose and I pushed the button and got an immediate response from the fire department and rescue squads. They arrived and were able to get me up and take me to the hospital to be assessed. Their response was immediate. It gave me assurance and I know they would provide what I needed.
8 years ago
Verified Customer
Review Source
Lois Eagleton Eugene, OR
I'm 83 years old, I'll be turning 84 next month. The service was offered to me and I just decided to go ahead and try it. Usually I don't really do anything with it, I don't even call in to check it as often as I should. I did have to use it once though. I had been feeling really good that day and decided to go and get McDonalds when I got really hungry. At the time I was alright, but late at night I woke up feeling sicker than a dog. I projectile vomited all over my bed, so I pushed the button to call for help. I swear, it didn't take more than 10 minutes for my neighbors and the emergency services to get to me. The ambulance took me to the ER right away, they were really fast and efficient. After that experience I decided that it was worth having it and keeping the system around.
8 years ago
Verified Customer
Review Source
Margene Clanton Wentworth, MO
My husband researched it and came up with them as the best option for us. The device seems to work well, it's dependable. I wear the necklace all the time it's easy to have it available and within reach all the time. My father in law had one for a while and complained that it was always in his face and stuff. I personally just stuff it down my shirt if it bothers me to a degree, I always figured there's ways around things. I fell once in the bathroom, I was there alone and slipped on the tile floor. The button was my way to get a hold of someone and call for help. I don't know how they go about reaching people on my emergency contact list. Maybe they're not available and that's why they don't respond, but I don't know how insistent they are about that.
8 years ago
