Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Marsha Turner Bluffton, IN

I got it since I liked the coverage and the price that they gave me. I had to use it once so that they could come and take me to the hospital when I needed them. They were very responsive and got me there. They're very people oriented.

8 years ago

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Angela Mascaro Euclid, OH

My daughter signed me up for the service. Since I live in my own house she wanted me to have it. I keep it in my living room and I have the necklace thing around my neck all the time, even when I go to bed. I've never had to use it, but we try to make sure that it's all working.

8 years ago

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M.K. Baldwin, NY

One of my friends had it and since it seemed to work just fine I got it too. When I fell, they came right away. It didn't even take 5 minutes for them to get here. They were very quick, thorough, and they knew what they were doing. They are very alert.

8 years ago

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Judith Ulery Coupeville, WA

My daughter researched it online and, since it had good reports, she got it for me. I haven't really had to use it but I accidentally set it off one time. The responded quickly. The only problem I have right now is that the watch part is too big for me.

8 years ago

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Barbara Cofield Camarillo, CA

I was with another company before but I just didn't like their rates at all. I started researching and came up with Medical Guardian, so I switched to them. They take about the same time to answer the alarm as the other company, which is a good time. The only concern that I have about the device is the necklace button that you push. It's all very nice but if it gets misplaced it's almost impossible to know where it is. When I talked to someone about that problem, no one offered any suggestions to improve the situation with it. It wasn't good customer service.

8 years ago

Reply from Medical Guardian

Barbara, thanks for the review. You are correct that we don't currently offer any way to locate a missing necklace at present, but we will pass along your valuable feedback. Have a great week!

Feb. 26th, 2018

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Rose Bays Bloomfield, IN

I looked on the internet at the different ratings and since they were pretty highly rated I got it for my mother. We haven't had to use it for anything other than the initial testing. I think there could be some more features built into the basic units, like the fall detection, but it turns out you have to upscale and pay extra for those features. It'd be nice if they came as standard for the units. Still, it's a comfort to have it for my mother.

8 years ago

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Billy G Willis, TX

They seemed to have the best fit for what we needed so I went with it. I had a little bit of a problem with the button, but they took care of it. When I called them, the lady that helped me was very efficient and professional. As I go along using it, I'm learning more about how it works.

8 years ago

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Rogena Randall Dodge City, KS

I just needed one so I looked up different services and chose this one. I had to use it once after I had just had a knee replacement surgery. I had gone downtown to pick something up when I lost my balance and fell. I hit my head and couldn't move, so I just laid on the floor. Since I had my necklace on I just went and pushed my button. They answered right away and sent help really quickly. A while ago they called me and I asked them how far the necklace could reach since I keep the base in my bedroom. After talking they said they would send out a little hand held thing that had a bit more range. I asked the person how much that would be and he said $10, but he never said if that was a one time payment or if it was a monthly charge. I asked again but he never really responded to my question. When I got my bill it was a total of $90. It was then that I figured it was a monthly charge...

8 years ago

Reply from Medical Guardian

Rogena, we're happy we were able to be there for you when you needed us recently. On the other hand, we apologize for the confusion surrounding your billing. We will be in touch about that particular situation to see if we can help resolve that issue for you. Thanks for the review Rogena and have a lovely day!

Feb. 23rd, 2018

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Beverly Kohlstrand Dearborn, MI

I picked them since they were rated as the best service out there. We haven't had the need to use it, but we've tested it to make sure that the transmitter works. When we do that, or when the person that uses it sets it off accidentally, they call us right away. Things just work out the way they're supposed to. They're just good at what they do.

8 years ago

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Cheryl Adams Jackson, MI

I usually wear it when I'm around the house since I live by myself. The one I have is really only good for when I'm within my house or around the yard, I don't have the nationwide whatever thing. Still, anytime I'm out I'm usually with friends so I don't have any problems with that. I haven't needed to use it, so I don't really know how fast they'll answer if I need to call them. Still, I have it in case something does happen to me. That way I can push the button and hopefully somebody will come out and help me. It's a handy thing to have.

8 years ago

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Emma Looby

It was a combination of the price and the kind of service that they offered that convinced me of getting it for my mother. So far things have been good. They've called to check in on us and make sure that everything is working. They're great. My mother has the pendant on everyday. Hopefully she'll never need it, but it's there if she does.

8 years ago

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Elissa Bakall Chicago, IL

The price seemed to be just right and the product itself seemed to match what we needed, so we got it. I haven't had to use it for an emergency yet, but I wear it everyday. The button is small and works pretty well and the battery life of both the button and the speaker seem ok. Customer service is pretty good too. There have been some false alarms though, mostly because the button hangs too low and gets pushed against the counter.

8 years ago

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Candence Brooks Warsaw, IN

I got it since I'm home alone a lot. One time, my throat was closing and it was getting hard for me to swallow. I used the button to call them and the lady that I talked to was very nice and helped me out. She sent people out very quickly and they came in to check in on me. They were there when I needed them and were just very nice people.

8 years ago

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Elizabeth Schwantes Mobile, AL

We've been using it for years now. They were recommended to us over 10 years ago and we've been using it since. The person that uses it wears it all the time and so far she has only had to use it once. They have always answered promptly when we tested it. It works, we don't have any trouble with it.

8 years ago

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Bj Welch Lake Forest, CA

I looked online and checked out all the companies out there. I called a few of them, including Medical Guardian. I talked to their personnel and I was very happy with it all, so I got it. I haven't had to use it, I just call them to see if it's all working. They always call me right back and the button is just very easy to wear.

8 years ago

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Maria Elena Pico Rivera, CA

To me it's very important to have a medical alert device in case something happens. After my daughter in law recommended this service for me, I just got it. During the day I use the necklace and at night I put on the bracelet. I'm very satisfied with it.

8 years ago

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Paul Miller Butte, MT

My dad got it and set it all up. The service has been great, the person that we talked to was very knowledgeable and answered all of our questions. They also delivered the things on time and were very helpful. My dad has no complains about it, though he hasn't had to use it yet.

8 years ago

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Winona Smith Grand Island, NE

I just researched online and got this one. They were very helpful when we bought it. I actually got 2 different services to try them out and this one seems easier to use. We test it once a month and they always answer our calls promptly.

8 years ago

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Shirley Hammack Hopedale, OH

My daughter and I went over several companies and in the end we decided on Medical Guardian. The price was a little higher than what we wanted, but the fact that they have people available all the time was a bigger factor. So far everything has been alright.

8 years ago

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Ella Carter Valley Springs, CA

My doctor was actually the one that chose the device for me since I needed the service. Thank goodness I haven't had a reason to use it, but there was a time we used it to test it and they answered quickly and promptly. They were just very polite. I have also traveled with the system to Georgia. I took the whole base and everything with me and, even though I knew I would be around people most of the time, it gave me an added sense of security. Overall I just feel more secure knowing that if anything should happen I would be safe.

8 years ago

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Charles Miller Portland, OR

While I was in the hospital, my son investigated some companies and decided to get this one for me. He got it set up so that the remote transmitters can catch the signal in the most important rooms of the house. Everything seems to be working fine, it's just there if we need it.

8 years ago

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Margaret Wright Phoenix, AZ

The price was the main thing that convinced me of getting it. My place is sort of crowded and hard to walk through and since I stagger a bit it's hard to navigate it. Outside I have a similar problem with steps, branches, and other obstacles. That's why I have it. I can call for help with it if I need it.

8 years ago

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Charles Bingham Montgomery, TX

I just grabbed one service from the ones that I saw and it happened to be Medical Guardian. I use it all the time, 24 hours a day. It's great. The other day I fell and within a few minutes they were there calling to see if I was okay. I've had no problems with it.

8 years ago

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Anonymous Mentor, OH

I just found them and went with it since it felt like it was the right choice. The button that goes on the lanyard is not really comfortable for my mother to use. It just swings around a lot, so she doesn't really wear it all the time. I've been thinking about getting her something she can just strap around her arm instead. We do like the fact that you can just push the button to get help and they will be there at all times. We haven't had a reason to call them, which is a blessing really, but I know that it will do what it's supposed to do. I'm happy with it.

8 years ago

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Rosemary Iacomacci

My son was the one that looked everything up and found out which one was the best to get. Luckily I haven't had to use it, but I test it once a month just to make sure that it's running ok. I haven't had any problems with it.

8 years ago

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Charles Reed Port Charlotte, FL

From what was advertised, they seemed to be the best ones, so I got it. It's a very convenient service. It makes my family feel better since I live alone. If something were to happen, I can just push a button to get help. Whenever I've needed to contact them, they've responded right away.

8 years ago

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Russell Lucasville, OH

This was what we needed, so we got it. The necklace and the wristband are both easy to use. When we first got it, we tested the button and they were quick to respond. Other than that, we've only called them by accident. The person that uses it hit the button by mistake but they responded quickly anyways. They have been courteous and knowledgeable.

8 years ago

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Carolyn Drake Evans, GA

My daughter was the one that decided to get this for me, I had nothing to do with it. I have the arm band and the neck piece but I'm not really using it to be honest. I got it some 3 weeks ago because she was concerned about me living on my own. I don't think I need it though. When I've run tests it seems like it takes them forever to get in touch with us, so if there was ever an emergency I'd be a little concerned.

8 years ago

Reply from Medical Guardian

Caolyn, thank you for the review. Your daughter certainly seems to have your best interests in mind. Generally speaking, you should be able to reach one of our highly trained operators in under one minute after you push your button. if that is not the case for you, please reply directly to this message and we will look further into your particular situation. Thanks again for the feedback and have a great week!

Feb. 26th, 2018

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Anonymous Lake Worth, FL

I looked at a listing of medical alert devices and this one seemed to have the best results. I double checked with my daughter who works in health care and she seemed to like it too, so we went ahead and ordered it. Thank goodness I haven't had to use it. The only time I called them was to complain about something. They had to send me a new part, but that was that. It was excellent customer service. There are some things from the equipment that I don't really care for though. For one, the button that goes on the necklace part is hard to change. It's almost impossible to get it off of so I have to keep the clip on the lanyard at all times. I cannot even get the back off of it to charge it. It's just ridiculous. Another concern I have about the button is that when you're wearing the thing the green light goes on and off all the time. I don't like that, it's very annoying.

8 years ago

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Sakae Ito Torrance, CA

I went online and looked at some services like this one. Medical Guardian just looked incredible, so I got it for my mother. She has mild Alzheimer's and basically stays home by herself all day. She wears it around her neck just in case something happens. Everything has been fine...except for a call I got a little bit ago from a sales person. They badgered me about an upgrade to the button that could automatically detect a fall and I just agreed to it at the moment. I haven't really needed it so now I want to send it back there but I haven't received a response yet.

8 years ago

Reply from Medical Guardian

Thanks for reaching out. We're happy that you and your mother like her Medical Guardian device overall. Looking at your mother's account, it appears that the fall detection button she previously received has been returned back to us since this review was written. It has been removed from her account. We apologize the situation caused by the situation you described here. Your review has been elevated to the manager of the representative who you spoke with. We appreciate your valuable feedback on this matter. Please feel free to reply directly to this message if you have any additional concerns. Have a great day!

Feb. 26th, 2018

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Dennis Snyder Bothell, WA

I did a lot of research on the internet and I'm still actually deciding on whether or not this is the right one for me. I'm still testing Medical Guardian along with another service to see which one is best. The button seems to be high quality. I expect it to work if I were to need it while walking in the woods or when no one else is around. I've set the alarm off by mistake one time and I got a call back to see whether or not it had been an accidental button press. I got that call the day after it happened though. I was concerned about that response time, especially if I actually need it for an emergency.

8 years ago

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Linh Elk Grove, CA

Since they had the best price and equipment I ordered it for my mom. My order came with the bracelet, the necklace, and the GPS system that they have. I haven't had to activate the alarm yet, but I've done some testing. When I press the button they come on the line quickly. Customer support is very prompt and patient. They just know their product so well that they can answer any questions I have.

8 years ago

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F.M. Erlanger, KY

My wife fell so I did some research to find a company that was good for her. From all the reviews, I just determined this one would be the best one. The process of setting things up went fine. They answered all my questions. We haven't had to use it since we obtained it but there hasn't been any problems in the 3 or 4 months that we've had it.

8 years ago

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Martha Finley Lancaster, SC

My son was the one that checked into things for me so I could have the best one, so he picked Medical Guardian. I haven't had to use mine, but I hit it by mistake. They called and all and things were said and done in under a minute. It was all very fast. I'm pleased with it.

8 years ago

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Edward Gillespie Lincolnton, NC

Some of my coworkers recommended it, they said it was a good system. I got it for the person that uses it because of that. Fortunately, we haven't had to use it, but they've been helpful anytime that we've called with questions. Just the fact that we have them around is comforting to us.

8 years ago

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James Gannon Huntingdon Valley, PA

I got it for my father after researching online. Thank god we haven't had to use it, but he wears it everyday. Whenever I test it, they answer right away. The only thing was that when I first ordered it, they didn't really explain how long it would take for us to receive the things. It took over a week to get here and I would've liked to know that first.

8 years ago

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Kendall Swan Cypress, CA

My sister was the one that researched it and decided to get it for my dad. He carries the necklace transponder, though he hasn't had to use it. He has only done some testing with it and it works. Customer support has been very responsive to everything we've needed.

8 years ago

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Barb Kruse Tamarack, MN

My daughter was the one that ordered it for me. It hasn't been long since we got it. We only really called customer service when we were setting things up, but they were nice people to deal with. I wear it everyday and everything seems to be easy to use.

8 years ago

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Larry Bass Jupiter, FL

My sister was wearing it and recommended I get it too, so I did. The button looks very durable, I haven't had any problems with it. I haven't had to use it yet but the one time I pressed the button by accident they contacted me right away. Their response time was just great.

8 years ago

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Vera Rutledge Peru, IN

I looked it up on the internet and it had high ratings, besides it was also portable. That meant I could take it with me to see my brother and it would still work. It's almost like a phone. Contacting customer service has been pretty easy and they've been helpful.

8 years ago

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Phyllis Miller Bradenton, FL

Right now I'm not too sure about it. It might have been too quick of a decision on my part. I haven't really dealt with anybody from their side, I've had it for less than a month. They did help me with the set up and the button worked fine when I tested it out.

8 years ago

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Penny Row Castleford, ID

My family didn't want me to be living alone without help, especially after I developed cancer. After looking around, the cost and availability of it convinced me to get it. That plus the fact that I can have it with me anywhere I want to go. This was about a month ago, so I haven't needed to use it. The necklace is not the most comfortable thing to wear, it kind of scratches my neck.

8 years ago

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Hannah Hoffner Millville, PA

My daughter picked it for me. I can't really wear the watch band on my arm since I can't keep it there, so now I'm using the one that goes around my neck, that one is better. I wear it all the time. I can take it with me in the shower, plus I also have a unit that's right in the living room and another one that I can take with me when I go out. I appreciate all the different things that give me, including the bit that hangs on my door. It gives me added support. They just have a lot of convenient things added to the service that make things better for me. Customer support is wonderful too, I feel more comfortable having them there for me.

8 years ago

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TomStephens

Fortunately I haven’t needed to use it. I did do an operation check with it and everything worked as advertised. I like the way it lights up at night if you touch it. This will eliminate the need to turn a light on so it can be found. It’s designed with simplicity in mind. So far I am pleased with it and plan to have it available in the event I need it.

8 years ago

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Henry Luckett Owensboro, KY

I'm living with my daughter and I've gradually gotten to a point where I can't walk that well. Right now I've got to use a walker and I don't go out anymore, so I needed to have this. My children, primarily my daughter, were the ones that picked it for me. I'm glad to have it, though fortunately I haven't had to use it.

8 years ago

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Juanita Gastard Kaplan, LA

I got it for my mom since it seemed to be the best for her and it was affordable. She hasn't had to use it, but we haven't had any problems with it. It's really easy to get it all hooked up. The people are really nice and willing to help you out, I really appreciate them.

8 years ago

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Terrell Price Geneseo, NY

They seemed to be just what I was looking for. I wear the medallion all the time, though I haven't had to use it. They only time I've ever talked to anybody was the day I actually got into trouble. I just hadn't tested it before, and I should've done that earlier, but they helped me do that really quickly. I have to be really careful with it because if I don't have an emergency and press it, it will contact the authorities. So it's something I have to watch out for. One thing I don't like is that I can't really speak to them using the medallion. I have to have the base unit around and that's a big drawback. That means that, basically, the only place I can use it in is my house and that really doesn't do me any good. It's definitely limiting. I've seen other companies that have this sort of service and offer a device that you can use to talk to them through the medallion so'I don't think they gave me enough information to make a good choice.

8 years ago

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John Big Homosassa, FL

I live with my daughter and son in law, but since they're not around all the time I started looking at different services. My family insisted I get this one, so I did. I wear it and have it with me all the time. It has worked fine whenever I've tested the button. It's worth the price that we're paying.

8 years ago

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Mary O'Brien Ann Arbor, MI

When I looked online Medical Guardian had the highest rating, so I decided to go with it. I've only had it for a few months and haven't had to use it, but I feel confident with it. I've called in to test it a couple of times, just as I'm supposed to do every month, and the people have been helpful. The button is comfortable too. I'm happy with it.

8 years ago

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Otto Stover Cashion, OK

I had seen this on a family member and I thought it would be good to get it for my father as well. We've used other brands in the past, but we really like the way this one works. Typically my father uses it at night when he goes to the bathroom. Customer support is quick and efficient.

8 years ago