Medical Guardian

They were good and very knowledgeable. I was well pleased with their service. It's very easy to wear, very light weight. You can carry it with you in a little holder and that makes it very convenient. So far, everything was been great.

I didn't want my mother to fall again without anybody around her, so we decided this would be the best option. I'm satisfied with it, even though we haven't had to use it yet. The representative was very knowledgeable. We're pretty excited that my mother will now get the help she needs in case something happens.

The device is a little touchy but I'm okay with that. I purchased it for a family member and it's been working wonderful for her. They were very informative and helpful; 3 steps, super easy. It has given our loved one independence, and other family members a peace of mind because she can always get a hold of us.

I needed some type of help because of my age and disability. The service has been fine to this day, even though I haven't used it yet. However, the people I spoke with were very nice and thorough. I've had a very positive experience with them so far.

We purchased Medical Guardian for my 91-year-old mother because she lives alone. I believe they've done a great job so far. The salesman was very knowledgeable and helpful, but not pushy. It's very easy to use and she likes having it with her.

They answered my questions to my satisfaction. It was professional and they understood my situation. On top of that, it was very simple to activate. I feel confident with this system; knowing that your concerns are being met just by having this device at home.

Medical Guardian gives a peace of mind to my wife and myself. I'm 100% satisfied with the service. They were all completely professional and knowledgeable. On top of that, they walked me through the installation process. I already used it once and help arrived right on time; everything was great!

My husband fell a few times so we were worried he wouldn't be able to get up one of these days. It's a relief to have it on him because I can go anywhere without having to worry about it. It's been an excellent service and it was not hard to set up the system at all.

They were very thorough and answered all my questions. It was easy to open and setting everything up was not a problem at all. Although my mother hasn't had to use it yet, we're very satisfied with the service. I'm just glad we have it!

I haven't had to use it yet, but I'm happy with it. The representatives were very good with me and everything was very easy to set up. They contacted me not long after I got it to make sure that I knew how to do the first test run on it. They really made it a good experience.

I assumed that it's awesome to have that! It feels like I can depend on it no matter where I go. On top of that, they offered a great service and it's so simple to use. My son was very satisfied with it as well. I'm enjoying the help that I got.

My dad had some bad health, so we needed something something for him in case an emergency was to happen. I didn't have any problems with the representative, he was good and answered all my questions. It was easy to set up the system as well, so I really like it. It's a peace of mind.

The representative was very good, he only neglected to tell me that they use AT&T cell towers. We don't get good reception with AT&T, if I had known that I wouldn't have purchased it. Besides that, this is a good service and they've been working fine. I'm satisfied with them.

My sister arranged everything when it came to speaking to the representatives and setting up the system. I really didn't have much word in that, however, I'm satisfied with all of it. Evidently everything is alright; it's been working good so far.

I have not had to use it yet but I feel good having it. The woman that called me helped me walk through the installation process; she was very efficient and helpful. I would say it was professional and thorough. Everything went perfect. I feel very positive about it and even told other people about Medical Guardian.

They offer an excellent service and their representatives were great! Due to my COPD, I thought I may need Medical Guardian, so my daughter helped me purchase it. The instructions to set up and use it were very straight forward. The instruction were clear and we set it up without a problem. Everything has worked out just fine in the 3 months I've been with them.

A person recommended Medical Guardian for my father who had a stroke. They are very very nice and courteous. Plus, it was very easy to set up, so we really liked it. He pushed the button by accident once and they called right away, making sure he was okay. Everything was very good.

I was afraid of falling when nobody was around, so I decided to look for a service like this. In my opinion, I've had a good experience with it. Customer Service was also very good with me. The only thing I didn't like is that the necklace is too big; the button itself.

I have the pendant that hangs around your neck or on your wrist like a watch and I purchased a service which response through pressing the button for help. Well I had fallen once and managed to get up and go into the house but I was worried about finding myself alone and unable to get a..like if had broken a bone or something I wouldn't be able to get up so I decided to get one. Well I've only have it a couple of weeks so I really don't know if I'm satisfied with it or not because I haven't even tested it. I haven't have it long enough to decide if I'm satisfied or not satisfied, it's costing me $25 a month so pretty soon I should know.

I did a bunch of research, you know kind of research online with a various companies that offers various services like yours. I got the mobile one...mobile guardian because my mother went missing for few hours. The service has been excellent.

This was done for my mother and I don't recall the specific service that we ended up going with for her, the name of it anyway. So far it's been very good, it hasn't been there long yet just a, maybe a month in a half, six weeks something like that but the service was excellent during the evaluation process that we went through, the people that I talked to were very knowledgeable and helpful so just based on how that interaction went we chose this company and this product.

My mother lives alone and she needed..she needed it. I looked online and I found medical guardian. The customer service people were great, and the system works very well. I'm just glad we haven't had to use it yet. We made a good choice.

I am not well; I have been falling a lot. I decided to get some help. I saw an Ad on tv and purchased this. I am very satisfied. My son lives with me and when he's out of town I feel safer because I know I've got, if I fall or at night or if someone would attempt to break in I could manage the button.

My children told me that I needed this service because I live alone and in the last year I've fallen twice and I need help getting up. I found this company online and I purchased it. So far so good, I haven't had the necessity to use it yet, I just use it to check up and make sure that it is working. But I am glad that I haven't fallen again.

My father was moving into our lower level of our home and we knew we needed something for when he was alone and so I went online and look at different services and that's would be a good match. Customer service didn't offer me a product that I actually wanted and I didn't find out about it until I already had purchased something else, so I was a little annoyed about that. But the system is very easy to use and gets the job done, so everything is good.

I live alone so I like the idea of having something that could help me if I needed it. The service has been outstanding so far. The company representatives are very knowledgeable, and the system I have is very easy to use. Everything is going well.

I bought the medical alert system for my parents. I have to say that this product is very user friendly. My parents were able to get it opened and synced by themselves. My father has used the service several times when he has fallen, and they have responded very promptly. We've been very pleased!

I found this product online. Its simple and easy to use, but I haven't had to use it yet. Tthe company has been great to work with any time I call them though and they answer all of my questions. The price is just right too. I give them a 10.

I got this for my mom. She has been falling a lot. I found this company on google and they had really good reviews. So far we are very pleased with the product. We went with it because it is so simple. We haven't had to use it yet, but I know that it works. We give them a 10.

It was something that I saw and because my mother-in-law lives so far away we felt this would be a good idea. I am satisfied that when I'm there with her she checks with them and they respond. We've never had to use it yet, so I hope were satisfied. At this point were satisfied.

It was very good, I've had no problem in operating it. I‘ve called for assistance to ask questions and they've always answered them. Sometimes I touch it without realizing I did but their always nice when they answer they just wanna know if I need help and I tell them no it was an accident and that's all that I have to do.

It's very good. I got the pendent for the monitoring of my safety you know the one where you push a button if i'd fallen down and I need help so I went on the internet and searched for the best coverage. I had another one prior to this just because I'm disabled my MS and I have equilibrium problems I can fall. Basically I have no use of my left leg so I have had falls in the past and I've had some kind of protection for several years and so I then decided to switch to medical guardian because it was more reliable. The setup was very easy, I handled that all by myself. Easy to understand and very good. My experience with the sales rep was also good. They left out a few things or maybe I failed to ask. I was upset that there wasn't a 24 hour customer service because the monitoring is done separate by a different company then the people who manufacture it and sell the device so it's a different company that they monitor several different accounts so it's not just medical guardian and so that was kind of a bummer that I didn't know previously. I do have some issues about that though that I think that they have that are detrimental to them. Like I said they don't have the people who monitor us, if you call and say I'm at a different address they say, “well will make a note of it.” But you have to call them during their operating hours so it gets into the computer. It's just the last group I was with, if you called the people who were doing the monitoring they had computer access to my account and could update anything, but every time I call in I have to repeat. Even at medical guardian they don't keep my home address in the system. They just deal with where you were last and where you are going to. I can't say I'm going back home because they don't have my home address permanently put in there nor do they have the pin numbers for my lock boxes. That doesn't get saved! It's very irritating! That's the biggest problem I have with them is that they don't retain any of your files. That's unheard of! I'm sure there billing department has my home address and all that you can be sure of that when it comes down to money they go it. To constantly say where I am at and then call and if it's after they close, which I have in my cell phone, I've got a call back during the separate hours. In fact, medical guardian is one phone number I have and it's Monday through Friday 9:00 am to 9:00 pm but on weekends which is usually when we're coming and going there only open from 9:00 to 5:00 and then for our customer service it's provided by a company called mobilehelp and they have an 800 number that you can call them rather than pressing the button and you can call them and say well i've returned home. Well, they don't have any of that data where you can give them your address so you have to again repeat what your front door pin number is, but you really have to call again the next day to medical guardian. I think that is the biggest failing in the system. You have to constantly be calling 2 numbers to update where you are and you have to update what the lock boxes is because we have a home in Northern Wisconsin that we go to and it's got a different lock box and a different key number. So it's just a little aggravating that they don't in this day and age where everything follows you around like a puppy every time you go to a website you get cookies and all this stuff that they can't keep track of your data better...that's my biggest problem with them. I was using a device that verizon had called sure response and they had great data working with another company that was doing the data and that was doing the monitoring. They had several but they would always answer the phone as sure response. They knew if you were a sure response customer just by your phone number and it would come up on the screen immediately if you called or pushed your pendant. The thing was that the pendant wasn't water proof and the transmitter was in the pendant that you hung around your neck and you couldn't get it wet cause it couldn't function so what good is that? So anyway I wanna stay on medical guardian but that would be the biggest problem I have with them.

Excellent and easy to use. Much better than EDT which I had previously had because the button I press for help is around my neck and I had previously had EDT and was not happy with EDT because I had to the actual button only rang where the base unit was which was not very useful because it wasn't with me.

I recently had surgery, and when I had fallen the last time, we decided to get one. The people at Medical Guardian were great to work with. My experience so far has been very good. It is nice to have peace of mind that in the event that I fall, I can press the response button and get someone to help me.

Everything was so simple throughout the entire process from purchasing to setting up. The level of service from the people I worked with was superior. Medical Guardian is probably the very best one on the market. They cover the whole USA and make you feel extremely confident when you're out and about.

My mother lives alone, so after doing a Google search for medical alert systems, I found Medical Guardian. It was very easy to set up. The company has always been very quick to answer any questions we have had. We haven't had any issues at all. Overall, I would give them 10 stars!

I first heard about Medical Guardian on the internet after looking for something for my mom in case of an emergency. We went with the monitor that goes around the neck. My mother had something similar in the past, and we decided that it was time for her to get a new one. The whole process from start to finish has been very easy.

I first saw Medical Guardian on the internet, and my mother saw an ad on TV. We didn't initially buy one of the medical alert systems until I came home one day and found my mother on the floor where she had fallen. I told her that we needed to get her something that she could push if that happened again so she could get help. The peace of mind that has come has been great.

Doctor advised that he needed it. We haven't used it, but we feel safe with it. Sales team has helped us numerous times like when we had a hurricane and they promptly responded within 5 minutes. Perfectly satisfied with it.

Ordered the basic package. We haven't used it for any particular reason other than just testing it once a month. Very easy, simple to use. Very courteous employees and took the time to answer my any questions my family had.

A family member first told me about Medical guardian and I decided to get the mobile and home alerts for my elderly parent who lives alone. Overall, the service has been excellent and customer service has been very helpful. The system is very easy to use and comforting knowing that help is only a phone call away.

We first learned about Medical Guardian through a publication that we got. We decided to purchase it because we are elderly and needed some extra security just in case anything happened. We have the emergency access button and have been very satisfied. The people are also very easy to talk to.

I discovered Medical Guardian while I was doing some online research. I purchased it for a loved who lives alone. He wears the pendant that is monitored. The portable service provides him with safety wherever he is in the country. Overall, the service and sales team have been good. I only wished that they would broaden the scope so it is tied with the local police.

The customer service team has been very responsive, but unfortunately when we needed it most, the system failed. I fell and got a compression fracture and when I push the button it did not work. I will score lower except that customer service has been very helpful and sending me a new unit, but now I like the trust I was hoping to gain from having this system in place

Purchase was for my mother. We've only tested it once but the contact we spoke to was very pleasant. I received a message last week that the battery was running low which was VERY helpful!

The fast response is phenomenal. The devices are comfortable and lightweight. My daughter is pleased that that I purchased this equipment. Her peace of mind as well mine is well worth it. Thank you.

The protection part is good but the lanyard broke and I had to take it off altogether. The unit is fine except for the lanyard breaking. I would still be likely to recommend them.

They’re right there when it goes off. It has gone off a couple of times and they call within milliseconds. I test it at least once a month. I wear it all the time around my neck.

My husband recently passed away so it feels good to have medical guardian. I use it all the time. It has been a comfort. It is helpful if I fall. My children are comfortable knowing I have it.

When I push the button it is active immediately and whoever is on the line is extremely helpful and kind. They always stay on the line. They did send me the wrong device and the one I have right now does not activate when I fall and have a seizure. They sent me the necklace and I was supposed to get the wrist band for epilepsy.