Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star_border

Brian D. Murphy Akron, OH

For the most part, they got back to me quickly.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Theresa Colorado Springs, CO

I haven't had to use this yet, so it's hard to give a review at this time.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous North Hollywood, CA

It takes a long time for the operators to answer many times over one minute

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your response time issue. Under usual circumstances, it normally takes 60 seconds or less to connect with one of our Operators. Since it seems like your response time is longer than average we would like to troubleshoot this matter. Please reply with the full user name, address, and phone number. Any information you provide will not be posted publicly. As soon as we receive this information one of our Customer Care Specialist will reach out to you shortly. Have a great day!

Mar. 28th, 2018

check_circle

Verified Customer

star star star star_border star_border

Mary Striggow Lacey, WA

I bought it for my mother. She hasn't had to use it, but wears it all the time.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Kenneth Sweeney

Take too long to get someone it just the same time if I had to get 911

8 years ago

Reply from Medical Guardian

Hello Mr. Sweeney, we are sorry to hear about your recent experience with the Mobile Guardian unit. It usually takes 60 seconds or less to connect with an Operator under normal conditions. One of our Customer Care Specialists can look further into your concerns if you like. Please reply directly to this message. Thanks for your feedback.

Mar. 26th, 2018

check_circle

Verified Customer

star star star star star_border

Lin

response is quick when it detects a problem

8 years ago

check_circle

Verified Customer

star star star star star_border

Hannoria Taylor Alamo, CA

So far, satisfied with device and customer support

8 years ago

check_circle

Verified Customer

star star star star star_border

V H Duncan San Angelo, TX

They seem to care and are available for checks

8 years ago

check_circle

Verified Customer

star star star star star_border

Ginger Northbrook, IL

Long time for operator to pick up after activation of fob

8 years ago

check_circle

Verified Customer

star star star star star_border

David W Lancaster, PA

works fine, just as advertised, easy to use

8 years ago

check_circle

Verified Customer

star star star star star_border

AEB Tempe, AZ

very responsive, quick, friendly, easy to use.

8 years ago

check_circle

Verified Customer

star star star star star_border

Robin Tucson, AZ

Uses GPS technology and bypasses line telephone

8 years ago

check_circle

Verified Customer

star star star star star_border

C. Balone Ashland, OR

The cost is high compared to others I've heard about

8 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

Pricey. Fortunately have not had to use it

8 years ago

check_circle

Verified Customer

star star star star star_border

dorak Frackville, PA

Not a bad company but they are expensive.

8 years ago

check_circle

Verified Customer

star star star star star_border

anonymous Farmington, MI

Sometimes a little difficult to get into cradle

8 years ago

check_circle

Verified Customer

star star star star star_border

Candy Lexington, KY

Just wish it also had auto fall notification.

8 years ago

Reply from Medical Guardian

Candy, many of our products do have the option for automatic fall detection. If you are interested in hearing more about your options, simply reply to this message with your full name, address and phone number and we will reach back out. Have a nice day!

Mar. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Nancy Moses Lake, WA

New, adjustment to something new for my mother to get used to

8 years ago

check_circle

Verified Customer

star star star star star_border

greg golden New Roads, LA

nothing is perfect this form is an example

8 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Bush Las Vegas, NV

Everyone was helpful but we never had to use it!

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pam Wolpert Lakeview, MI

After numerous phone calls regarding our vacation trip to Florida, we still do not have the proper unit for down here.

8 years ago

Reply from Medical Guardian

Pam, thank you for reaching out. We will be in touch shortly to make sure your concerns are addressed appropriately.

Mar. 12th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Racine, WI

They are there if I need them. No problems with them.

8 years ago

check_circle

Verified Customer

star star star star star_border

Lori Huntley, IL

They have been great with response and feedback

8 years ago

check_circle

Verified Customer

star star star star star_border

lyle Pewaukee, WI

trustworthy and straitforward and easy to use

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Judy Vail Lapeer, MI

would have given 5 star did not like automatic renewal at $100. more

8 years ago

check_circle

Verified Customer

star star star star star_border

Margaret Stephenson Dayton, OH

Low battery life of unit-approx 24-30 hrs

8 years ago

Reply from Medical Guardian

Margaret, thank you for the review. We now offer a newer unit, the Active Guardian, with increased battery life over your current unit. We will reach out with additional information shortly. Have a great day!

Mar. 14th, 2018

check_circle

Verified Customer

star star star star star_border

Denise Vaughan Westminster, SC

There seems to be a delay before a response is received

8 years ago

Reply from Medical Guardian

Denise, thank you for the review. Regarding response speeds, under typical conditions, you should see a response in under 60 seconds. If that is not the case, reply directly to this message and we will have a member of our Customer Care team reach out to troubleshoot. Thanks again for the feedback and have a good day!

Mar. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Anonymous Cheriton, VA

They don't check on customers. We skip service monitoring, NO ONE contacted us

8 years ago

Reply from Medical Guardian

We are constantly looking for ways to engage with our customers more and appreciate the feedback. We would in fact like to check on your particular situation further. If you provide us with the name of the user, their phone number and address, we will reach out to ensure everything is going as it should. Any information shared in your response will not be posted publicly and will only be shared with Medical Guardian. Thanks again for the review!

Mar. 12th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Jodie Smith Scottsdale, AZ

I don't like that you have to carry the base station with you when you leave the house.

8 years ago

Reply from Medical Guardian

Jodie, thanks for the review. You have our Mobile Guardian, a 2 piece portable unit for both in the home and on the go. There is a newer product available, the Active Guardian, that may be of interest to you. It is an all-in-one unit with the emergency button and speaker in one unit that you wear around your neck. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will have a member of our Customer Care team reach out and discuss it further with you. Have a great day!

Mar. 12th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Upland, CA

VERY GOOD ON SERVICE and follow up on instalation

8 years ago

check_circle

Verified Customer

star star star star star_border

Violet Peoria, AZ

Seemed to be slow to answer button call, but maybe me?

8 years ago

Reply from Medical Guardian

Violet, thank you for reaching out. Generally speaking, you can expect a response time of under one minute when pushing one of our buttons. If that is not the case in your experience, we would like to have a member of our technical support team look into your concerns. Would you be willing to provide us with some additional information to help us locate your account? If you reply to this message with the full name of the device user as well as some identifying information (address and phone number), we can reach back out. Any information shared will only be provided to Medical Guardian and will not be posted on . Thanks again for the feedback!

Mar. 7th, 2018

check_circle

Verified Customer

star star star star star_border

Debra Buhl, ID

So far has been great have not had an emergency

8 years ago

check_circle

Verified Customer

star star star star star_border

Howard Morton Grove, IL

There were times when it took to long to answer

8 years ago

Reply from Medical Guardian

Howard, thank you for the review. We would like to hear a little bit more about your particular concerns to see if there is anything we can do about them. Would you be willing to provide us with some additional information to help us locate your account? If you reply to this message with the full name of the device user as well as some identifying information (address and phone number), we can reach back out to get a better sense of what is happening with your unit. Any information shared will only be provided to Medical Guardian and will not be posted on . Thanks again for the feedback!

Mar. 7th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Dawn Ridgeway, WI

Poor connection , takes along time for someone to answer when we hit the help button

8 years ago

Reply from Medical Guardian

Dawn, thanks for the review. Generally speaking, you should expect a response in under one minute after pushing the help button. If this is not the case, we would like to have a member of our technical support team have a look at the device. Would you be willing to help us by identifying the account in question? Simply reply to this message with the full name of the device user as well as some identifying information (address and phone number), so we can locate the account and reach back out. We thank you for the feedback and hope you have a great day!

Mar. 7th, 2018

check_circle

Verified Customer

star star star star star_border

VH Allen Park, MI

so far so good,have only had it one month, but no issues

8 years ago

check_circle

Verified Customer

star star star star star_border

Jack Smith Kingsport, TN

I've not had to use it in an emergency situation yet

8 years ago

check_circle

Verified Customer

star star star star star_border

Gil Cumming, GA

Answering the call takes longer than I think it should

8 years ago

Reply from Medical Guardian

Gil, thanks for the review. Generally, you should typically see a response from one of our emergency operators in under one minute. If that is not the case in your experience, reply to this message with some identifying information (full name of the user, address and phone number), and we'll reach back out to look into your particular situation. Any information provided in your response will not be posted to and will only be shared with Medical Guardian. Thank you for the feedback!

Mar. 7th, 2018

check_circle

Verified Customer

star star star star star_border

EDITH

VERY HELPFUL G00D TO KNOW THAT HELP IS ALWAYS READY.

8 years ago

check_circle

Verified Customer

star star star star star_border

Dennis Bouchard Punta Gorda, FL

The company is fine. Their customer service is pretty good.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Geraldine P Herriman, UT

I haven't had to use it because I haven't had a need to. That's beside the point though, I'm not happy with it.

8 years ago

Reply from Medical Guardian

Geraldine, thank you for reaching out. We're happy you haven't had to use our device yet but disappointed that our service meeting your general satisfaction. A member of our Customer Care team will be reaching out to see if we can help address your concerns. Have a great day!

Mar. 1st, 2018

check_circle

Verified Customer

star star star star star_border

FranklinBojko

Great overall service. Staff is helpful and knowledgeable.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

MiltonCass

My button is too sensitive can call for help for just eating dinner

8 years ago

check_circle

Verified Customer

star star star star star_border

Norma Gilliland Memphis, TN

Well devised system that integrates voice and data alarms

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Priscilla Poirier

I wear it in the morning and they've come to help me already.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Hyde Park, UT

My son told me about it. I have not had to use it yet, but I guess it's ok.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Debra Woodstock, GA

Slow response time, not enough area covered to hear or return comment.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alice LaTorre Orlando, FL

It only helps you if you are in your house, I actually want to cancel this service and get LifeAlert..

8 years ago

check_circle

Verified Customer

star star star star star_border

Gwendolyn Swam Exmore, VA

They provided me with everything I've needed and it works.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

No one. Lagrange, GA

Unable to talk to a human soon enough, senior should not have to wait too long for help'

9 years ago

check_circle

Verified Customer

star star star star star_border

Janna goley

Moisture collects and the band doesn't stay in the loops

9 years ago