Name: Medical Guardian
Rating: 4.5

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Emily Phoenix, AZ

Tyler S was outstanding with his recommendation for the best plan to meet my mother's needs.

8 years ago

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Ernest Echevarria Brookings, OR

They were professonal, and courteous on phone, and system was delivered in a timely manner

8 years ago

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Clark West Dundee, IL

Prompt service. Well organized. Instructions easy to follow. Helpful personnel. .

8 years ago

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Greg Wausau, WI

I contacted them thru their website and haven't heard back frfrom them yet. It's been anout a week now.

8 years ago

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Mark A Tulsa, OK

Friendly customer service reps who have guided us through the process of ordering and setting up.

8 years ago

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Valerie Portland, OR

Dont have enough information to rate yet. It took 3 weeks for my mom to get her device. I was pretty disappointed in that

8 years ago

Reply from Medical Guardian

Valerie, thank you for reaching out. We apologize that the unit did not arrive in the time you expected. We would like to take a look at your concerns in that regard. Would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will investigate further. We hope you both have a lovely day!

Apr. 24th, 2018

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Tim Menahga, MN

Sales people where friendly and helpful, technical support was very poor in handling after sale was made and pendant/charger were defective

8 years ago

Reply from Medical Guardian

Tim, thank you for your feedback. We would like to look further into the concerns you had with our technical support team. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, their address and phone number, we can look into your situation more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 17th, 2018

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Angry daughter Harrodsburg, KY

Because the agent was pushy when I explained that I would need to consult my sisters, he told me he would call in 24 hours but called the next morning instead and he called twice on Easter Sunday

8 years ago

Reply from Medical Guardian

Hello, we apologize for your recent sales experience. We would like to research this issue. Please reply with the name and phone number. Any information you provide will not be posted publicly. Thanks.

Apr. 10th, 2018

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Mort Springfield, OR

very satisfactory service by people. Some easily resolved ha1rdware issues thaf are no longer of concern

8 years ago

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Concerned Daughter! Lebanon, OR

great product, fast response upon testing so assume a real emergency will be the same

8 years ago

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J Wood Wichita Falls, TX

I appreciate the service offered and the security it it gives me when I am away from home.

8 years ago

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Linda Burnette Fancy Gap, VA

Ease of ordering, but wasn't informed that a metal roofed home may not allow good signal for device to work

8 years ago

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Bridget

Offered what I needed. Pricing was straight forward. Customer Service Follow through. Courtesy.

8 years ago

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james mcknight Cortland, OH

I assumed they would email me back but they blew up my phone using local numbers that i did not acknolage. There number should come up as Medical gaurdian

8 years ago

Reply from Medical Guardian

James, thank you for the review. We apologize for the confusion with the local numbers. We will pass this feedback to the Sales team. Have a great day.

Mar. 5th, 2018

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Jessica Hadfield Phoenixville, PA

Tried three times to call and get our system activated and was put on hold each time for five minutes, then had to leave a message and still have not received a call back

8 years ago

Reply from Medical Guardian

Jessica, thank you for reaching out. We apologize for the delays. We have been experiencing high call volume as of late. We will be in touch shortly to help you get things set up for your mother.

Feb. 13th, 2018

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PearlM

Lock box had wrong code. It is being replaced rapidly. Yes, through trial and error figured it out.

8 years ago

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Mae Lake

They helped us through the process of setting service up, they were very patient and knowledgeable

8 years ago

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Mike White Independence, MO

Had a problem with the speaker box. It wasn't working and a replacement was sent out quickly

8 years ago

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Rita Porter Ponchatoula, LA

We looked into differenet alert systems and felt yours was the best. So far so good.

8 years ago

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Joan Jones Reno, NV

Had a problem with double billing for first month. Everyone promised to fix the problem but it did not happen. All promises and no action. Couldn't handle the pressure and stopped service.

9 years ago

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Lynette Y. Romero

I have not received my shippment yet, but so far dealing with your customer service department has been satisfactory.

9 years ago

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Levada Hines Duncan, OK

Saw Medical Guardian in one of the magazines. It's been good, simple and easy to use.

10 years ago

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Michael Amodei Valdosta, GA

One of the best units I have ever tried and was very pleased with. Keep up the great work.

10 years ago

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Kathy Hazleton, PA

From Sales to Delivery/Installation the team used active listening skills and great communications. Many thanks.

10 years ago

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Thomas R. South Piketon, OH

Very courteous, professional and informative. Great customer service and sales person.

10 years ago

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Pat Stivers Odenton, MD

Very easy to order, pay for, delivery, exchange lock box when we had to. Great company.

10 years ago

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Richahd Rehm Temperance, MI

My Guardian flashes on all lights constantly, so I called and we told I would receive a replacement. That was a couple of weeks ago, and still no replacement! I hope I don't fall in meantime!

10 years ago

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Linda Cox Utica, MI

Ordered for my mom and the product was to sensitive to motion so when we cancelled item.they wouldnt refund my moms 3 months that she paid for.we only had it activated for 20 minutes.what a rip off!!!!

10 years ago

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Mary Wakem Minneapolis, MN

I think it takes to long for a response after the button has been pushed. I have only had to use it for testing so far.

10 years ago

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Steve Dalton

They understand your needs and help you. And never say anything bad about other companies.

10 years ago

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dolores shanks Spring Hill, FL

Bill was very helpful in explaining your products answered all questions. Looking forward to having it

10 years ago

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Nancy Burchill

Our monitor has n't arrived yet so we are patiently waiting its arrival. The ordering process went very well and got us off to a good start.

10 years ago

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Kathy Pullen Athens, OH

Fantastic experience! Dad loves his medical alert button. It's smaller than one he previous had.

10 years ago

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Dorothy Jo Gallo Columbia, MO

Not good. Device not functioning. I was phoning back and forth several times with service and trying outlets all over. Supposedly another one is being sent. I paid for an entire year and am not a bit happy.

11 years ago

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Amy Verona, WI

Good info, given over the phone. Jeff was able to answer all my questions. Reasonable price for the system

11 years ago

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Barry Moss Apple Valley, CA

Spoke with a friendly and knowledgeable representative. He answered all my questions and concerns.

11 years ago

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Brenda Peterson Nampa, ID

I spoke to an Ed which nobody knows him. I told him to hold off until I talked with my husband and then I got an email that they were processing my order. Well nobody had my permission to do that. So I'm not happy

11 years ago

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Lucille Garner Tonawanda, NY

My representative was very professional and knew the product very well..I was sold on his knowledge

11 years ago

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GLORIA TORRES Riverside, CA

My only issue is that you do not have enough bi-lingual personnel. I hope it all works good, like I was assured.

11 years ago

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Tonya Lee Jersey City, NJ

0 . When I decided against purchasing as I didnt want fun ds deducted from my grandma account the rep rudely said why not and begin questioning me and was very angry. Did not try to provide any options and hung up on me.

11 years ago

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Gerald F. Buehrer Portsmouth, NH

I have fallen once and accidently pushed the button once. You responded immediately.

11 years ago

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mary f. stokes Odessa, MO

I had called Mike To cancel My order Until OctoberThen the money was still taking out for SeptemberI've had to call Mike to 2 to 3 times and I'm not real happy with the service. Still waiting for my refund

11 years ago

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judith bush Knoxville, TN

Your salesman was awesome - knowledgeable courteous and friendly - not obnoxious!

11 years ago

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Marybelle San Diego, CA

Our salesman was very informative and helpful. He was great! Great Experience!

11 years ago

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Scott Minnich Germansville, PA

We have not yet received the device, but the telephone conversation was very well done and informative.

11 years ago

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chip Monroeville, PA

Original order not what was what received and no follow up when messages left to sales force to clarify and NO follow up since,. Where is the service promised since price for monthly service is higher than competitors.?????

11 years ago

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NOMAN Bristol, CT

GREAT VERY HELPFUL ANSWER ALL QUESTIONS THAT WE HAD PRONPED SERVIVE . NEXT DAY DELIVERY.

11 years ago

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Anna I Velie Newburgh, NY

While talking to the customer service tech. ED. He was very polite and knowledgable about the unit.

11 years ago

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Ana Maria Gonzalez Rodriguez Quincy, MA

Excellent and plolite service! Everything was wxplained to me in clear and professional language.

11 years ago

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Diana Naught Independence, MO

I called to order my system and spoke with Ed, he was very nice and knew all about the system!

11 years ago