Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star_border star_border

Barbara M. Olson

Pendant and wristband were not operational at my first test.

7 years ago

Reply from Medical Guardian

Hello Barbara, it's possible that the pendants were not paired during your first test. If you're still having issues you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you!

Jun. 27th, 2019

check_circle

Verified Customer

star star star star star_border

Linda Wells

Help understanding how to use the productnu

7 years ago

check_circle

Verified Customer

star star star star star_border

Willie

They have been able to help reset my unit

7 years ago

check_circle

Verified Customer

star star star star star_border

Joyce Mahan

Good concept and support battery life vocal response

7 years ago

check_circle

Verified Customer

star star star star star_border

Charlotte Bachtell

No 24 hr technical help for problems with devices

7 years ago

check_circle

Verified Customer

star star star star star_border

James Lynch

Battery life is fairly short at every 30 hours.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Syracuse, NE

I've tested the medical device and it worked well.

7 years ago

check_circle

Verified Customer

star star star star star_border

4 Kenner, LA

I tested It and they called me right after.

7 years ago

check_circle

Verified Customer

star star star star star_border

4 Cathedral City, CA

We just tested it and they were very quick to answer.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

2 Lake Dallas, TX

I charge the device at nighttime when I go to bed but it doesn't hold a charge all day long.

7 years ago

Reply from Medical Guardian

Hi Pat, it looks like you may be having some technical issues. We're going to send you a private message so we can get some account information to locate your account. We'd like to listen to the issue further for you. Thank you!

Jun. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Anna Lou Aiken

So far the equipment and response time is very good.

7 years ago

Reply from Medical Guardian

Hi Anna, we're happy that you're smooth sailing right now in regard to the equipment and response time! Thank you so much for being a valuable member of the Medical Guardian Family!

Jun. 14th, 2019

check_circle

Verified Customer

star star star star star_border

Rilda Saint Charles, MO

Little confusing on paper work and billing amount per cycle

7 years ago

Reply from Medical Guardian

Hello Rilda,

For assistance with your paperwork and billing questions, please reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191. Thank you!

Jun. 5th, 2019

check_circle

Verified Customer

star star star star star_border

Betty Graham Roy, UT

I like having a choice of which device to wear.

7 years ago

Reply from Medical Guardian

Hi Betty,

We love providing our customers with multiple choices to best suit their needs and lifestyle. Thank you for choosing Medical Guardian!

Jun. 3rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Leal Abbott

I don't like having to take the receiver with me when I leave the house.

7 years ago

Reply from Medical Guardian

Leal, thank you for the review! We take your feedback very seriously and will look into your experience. If you would like to talk about alternative wearable options with a Customer Care Specialist we would be happy to take your call! Thank you for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 29th, 2019

check_circle

Verified Customer

star star star star star_border

YM

Timely and thorough customer service to meet my budget.

7 years ago

Reply from Medical Guardian

Hello,

We're always happy to help out. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

check_circle

Verified Customer

star star star star_border star_border

Linda

I dislike the fact that it doesn't hold a charge for even twelve hours.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Joseph

I don't like that the battery does not last long when you charge it.

7 years ago

Reply from Medical Guardian

Joseph, thank you so much for your review! We appreciate your feedback, and hope you have a great day!

May. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert D. Plymale

I purchased on or about 5/1/2019, and yet to get it activated. Please have a tech contact me or refund money.

7 years ago

Reply from Medical Guardian

Robert, thank you for your review! So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

check_circle

Verified Customer

star star star star_border star_border

Bette Spey

It took them too long to come on the line when I pushed the button.

7 years ago

Reply from Medical Guardian

Bette, thank you for the review! We are sorry you found the response time to be unsatisfactory. We take your feedback very seriously and will look into your experience. Thank you for your review, and have a great day!

May. 22nd, 2019

check_circle

Verified Customer

star star star star_border star_border

martha sheerin

do not like the strap. should be easy to put on and get off

7 years ago

Reply from Medical Guardian

Martha, thank you for the review! We are sorry you find the strap to be unsatisfactory. We take your feedback very seriously and will look into your experience. If you would like to talk about alternative wearable options with a Customer Care Specialist we would be happy to take your call! Thank you for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 22nd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Dayton, OH

I didn't get enough information or anything like that and couldn't talk to anyone.

7 years ago

check_circle

Verified Customer

star star star star star_border

John Peoria, IL

Customer service was very friendly, nice, and helpful

7 years ago

check_circle

Verified Customer

star star star star star_border

Lorene Mankato, MN

The device is easy to wear and the service is prompt.

7 years ago

check_circle

Verified Customer

star star star star star_border

Robert Olson Westland, MI

Highly rated and I liked the stoppage of service rules.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Dave Roels Avondale, AZ

I need printed invoice/bill. Have asked 2 times but no action.

7 years ago

Reply from Medical Guardian

Dave, thank you for reaching out. Looking at your account, it looks like you were able to discuss this issue with our Customer Care team recently. If you need any additional assistance, feel free to reply directly to this message. Have a great day!

May. 17th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Fairchance, PA

Customer service helped me activate the device online.

7 years ago

check_circle

Verified Customer

star star star star star_border

Talisa Springfield, MA

Customer service is very attentive and fast.

7 years ago

check_circle

Verified Customer

star star star star star_border

Joyce DeWalt

Ease of use, but have not had real need to use

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Loves Park, IL

It goes with me wherever I go and would work anywhere.

7 years ago

check_circle

Verified Customer

star star star star star_border

P

The device has been tested and the test was fine.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary

Wish connection for help was faster, took awhile for call to be answered.

7 years ago

Reply from Medical Guardian

Mary, thank you for your feedback. Our emergency response devices typically connect with one of our highly trained operators in under 60 seconds. If that is not the case, we would like to take a closer look at your device. If you would like us to look further into your concerns, please provide us with your full name, address and phone number, we will be in touch. Any information shared in your response will not be posted publically. Thanks again for reaching out!

May. 1st, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Kim Cunningham

it's been 14 days since I ordered the device and I still have no device to recommend.

7 years ago

Reply from Medical Guardian

Kim, thank you for your review. We're sorry that your device was not delivered in the expected timeframe. If you still need assistance with this issue, please reply with the full name of the device user, their address and phone number. Any information shared in your response will not be posted publically. Have a lovely day!

May. 1st, 2019

check_circle

Verified Customer

star star star star_border star_border

Anonymous

Don't like having to charge it every night. It is very inconvenient.

7 years ago

Reply from Medical Guardian

Thank you for your feedback. We offer a variety of different products to meet the needs of our customers. We can take a look at your device to make sure you have one that is best suited to your needs, including less frequent charging. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for the feedback!

Apr. 30th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Dianna

Nothing stands out to me, it is just used as a GPS. I'm having some issues with it.

7 years ago

Reply from Medical Guardian

Dianna, thank you for your review. We're sorry that you've had some issues with your device. We would like to see if we can troubleshoot your device for you. Would you be willing to help us locate your account? If you share your full name, address and phone number we will look more thoroughly into your concerns. Any information shared in your response will not be posted publically. Have a lovely day!

Apr. 30th, 2019

check_circle

Verified Customer

star star star star star_border

Connie

We haven't used it long enough to really rate the product.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

J J Ferraro

Failed test twice out of 3 tries was informed after 2nd failure that ATT satellite service weak in my area

7 years ago

Reply from Medical Guardian

JJ, thank you for reaching out. We would like to see if we can troubleshoot your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 24th, 2019

check_circle

Verified Customer

star star star star star_border

Eric Jackson, CA

So far, so good! Have only had it a week

7 years ago

check_circle

Verified Customer

star star star star star_border

B Knower Henderson, NV

clumsiness in appearance. not attractive wearables.

7 years ago

check_circle

Verified Customer

star star star star star_border

Connie Crawford Caldwell, KS

Customer Servive and the products, value for the money

7 years ago

check_circle

Verified Customer

star star star star star_border

Jorge Menocal Miami, FL

NEED TO DEVELOP LESS HEAVY EQUIPMENT, IT IS TO BALKY

7 years ago

Reply from Medical Guardian

Jorge, thank you for your review. We offer a variety of device options to meet the needs of our customers. We may have a device that is a better fit for your needs if you want something a bit smaller. If you are interested in hearing about other device options available to you, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!

Apr. 17th, 2019

check_circle

Verified Customer

star star star star_border star_border

Patricia Wilmington, DE

The initial call I had with them was good, but the follow up was not.

7 years ago

Reply from Medical Guardian

Patricia, thank you for your review. We're happy to hear that your initial call went well, but saddened to hear that the follow-up did not go well. Would you care to elaborate further? We value your feedback and want to ensure that others don't have a similar experience. Please feel free to reply directly to this message with any additional specifics you feel may be helpful such as the approximate date of your follow-up call, your phone number, and full name. This will allow us to locate the calls in question. Any information shared in your response will not be posted publically. Thanks again!

Apr. 17th, 2019

check_circle

Verified Customer

star star star star_border star_border

Robert Timmonsville, SC

I don't like that the alert device doesn't transmit far enough.

7 years ago

Reply from Medical Guardian

Robert, thank your feedback. Our devices designed for in-home use are great but don't allow you to travel as you please outside of your home. We do offer devices designed for mobile use, which may be a better fit for your needs. if you are interested in hearing about our mobile device options, please reply directly to this message with your full name, address and phone number and we will be in touch to discuss these additional options with you. Any information shared in your response will not be posted publically. Have a great day!

Apr. 10th, 2019

check_circle

Verified Customer

star star star star star_border

Kenneth And Ane Sun City, AZ

We tested the device and it still works.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

I called the customer service and they have called me back very quickly. Their response time is very good.

7 years ago

check_circle

Verified Customer

star star star star star_border

Jodi Stocker

Price is a bit higher than I would like.

7 years ago

check_circle

Verified Customer

star star star star star_border

Furman

It takes a little time to connect when testing

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Marilyn Jackson Judy's sister

it needs to alarm when they fall she is not able to push the button at times

7 years ago

Reply from Medical Guardian

Marilyn, thank you for reaching out. We offer a variety of products to meet the needs of our customers and offer fall detection as an option for those who may not be able to push their button at times during a fall. If you are interested in hearing more about options available to your sister, please reply directly to this message with your sister's full name, address, and primary phone number. If you want us to discuss these options directly with you, be sure to include your phone number in your response as well. Any information shared in your response will not be posted publically. Thanks for the review!

Mar. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Dr. Fredricka Reisman

It was easy to get. They were very helpful.

7 years ago

check_circle

Verified Customer

star star star star star_border

Linda sharpe

The equipment is super. the customer service is responsive

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

jack ayers

two bands broke in the same place after 3 weeks of use G S refused to replace them

7 years ago

Reply from Medical Guardian

Jack, thank you for reaching out. We're sorry that you've had difficulties with our products. We would like to take a closer look at what occurred here to see if we can help out. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user (if different than your own), their address and phone number, we will be in touch. Thanks again for your feedback. Have a great day!

Mar. 14th, 2019