Name: Medical Guardian
Rating: 4.5

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Mary primack Beaumont, CA

Not enough follow up service. I have never received a call checking on me and or service

8 years ago

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Harriet Decatur

It's convenient and does a good job for me.

8 years ago

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Linda Lebherz

It's kinda bulky and I think the price is pretty high.

8 years ago

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Lane

Small size of instruments. Have never used in an emergencyh

8 years ago

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user

batery slow to recharge and charge lasts a limited time

8 years ago

Reply from Medical Guardian

Thank you for the review. If we are able to determine a bit of additional information about your device, we can see if there is a need for any troubleshooting. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Jun. 7th, 2018

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MO Ogden, UT

Have not used it yet! The test that was done did not go well!

8 years ago

Reply from Medical Guardian

Thank you for reaching out. We are sorry that your testing did not meet your expectations. We would like to see if we can do anything to ensure a better experience going forward. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. if you can provide any additional specifics about what happened when you tested your unit, this may assist us in investigating your concerns. Thanks again for your feedback!

May. 29th, 2018

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Marilyn Laymon

I like how economical and simplistic Medical Guardian is.

8 years ago

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FredDM

The wrist controller quality, it is falling apart.

8 years ago

Reply from Medical Guardian

Fred, thank you for the feedback. We should be able to help you out with your wristband if we can locate your account. If you could provide us with your full name, address and phone number, we will reach out. Any information shared in your response will not be posted publicly. Thanks again for reaching out!

May. 15th, 2018

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Anonymous

Price went up way too much the second yr

8 years ago

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Judy Hopkins

The company is charging me and my mother passed away March 9th. Notification was given, yet ignored!!

8 years ago

Reply from Medical Guardian

Judy, thank you for the feedback. We offer up our condolences for your recent loss. Regarding your mother's account, we can certainly help take care of this request if it has yet to be resolved. So we can better research your particular situation, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will look at her account and reach out to assist you as needed. Thanks again for reaching out!

May. 15th, 2018

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Jerry Tannenbaum Lake Mary, FL

Customer service is very knowledgeable and efficient.

8 years ago

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Linda

They have answered immediately when I have needed help.

8 years ago

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Gary H. Snouffer

Reasonably priced, reasonably good product

8 years ago

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Linda Curran

Lost my necklace, broken watch buckle. Two false alarms

8 years ago

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DSHEELIS Santaquin, UT

I feel they are competent and really care

8 years ago

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Maureen Liva Chicago, IL

took a couple minutes for them to respond

8 years ago

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Sally Campbell, CA

I called to cancel and was told I would receive info on how to return equipment that was two months ago. Still waiting

8 years ago

Reply from Medical Guardian

Sally, thank you for reaching out. We apologize that you have had difficulty canceling out your account. We should be able to get that sorted out for you if you help us locate your account by responding with some additional account information. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to help you out in closing out the account. We hope you have a great day!

May. 1st, 2018

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Eewa Murrells Inlet, SC

Takes to long to respond scare i have tried it on various times aam going to cancel

8 years ago

Reply from Medical Guardian

Thanks for the feedback. Under normal circumstances, our units typically reach one of our highly trained operators in under 60 seconds. If that is not the case when you test your unit, we would like to look into your case further to troubleshoot or help you cancel out your account if that is still your preference. So we can assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Thanks again for reaching out and we hope you have a great day!

May. 1st, 2018

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V Thomas

I do not know if it is even workinf or if it needs new batteries.

8 years ago

Reply from Medical Guardian

Hello and thank you for reaching out. We can certainly check into the battery life for your unit if you provide us with some additional information to help locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out. Thanks again for your feedback and we hope you have a lovely day!

Apr. 27th, 2018

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Keith Michaels

They have monitered and responded in a timely manner.

8 years ago

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Fitz

Exceptional service, fast return call time

8 years ago

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Satisfaction

The service is very good and would recommend to anyone.

8 years ago

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Tina

They are very polite when answering calls.

8 years ago

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S Bailey

They have responded well when I have had a need.

8 years ago

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Larry & Lisa Cornish Acct for Maugerite Helfrich

The priduct is very good and would recommend it to others

8 years ago

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Jayne Vogt

HAVE ONLY USED ONCE IN OVER A YEAR BUT THAT WAS FINE

8 years ago

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Pat

when I needed them it took help one a few mim to show.

8 years ago

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Inlaw

When cable power went out so medical guardian

8 years ago

Reply from Medical Guardian

Thank you for the feedback. We can look into this concern for you but need a bit more information to identify the device being used at the time the power went out. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, as well as their address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and have a lovely day!

Apr. 17th, 2018

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Anonymous

too slow to answer call. If I don't call, never call me to check if I'm ok.

8 years ago

Reply from Medical Guardian

Thank you for the review. We appreciate your feedback about us checking in. We are currently working on ways to better interact with our customers and will take your concerns into account. As far as your device, under typical conditions, our highly trained operators should get on the line in under 60 seconds. If this is not the case when you test your device, we would like to look further into your situation. If that is the case, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 17th, 2018

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Barbara ley

I've been HAPPY but only one I've used so can't compare

8 years ago

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Marie

no problems but I have had no need of any service

8 years ago

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Daughter

The only issue I have is Medical Guardian doesn't work outside of the house.

8 years ago

Reply from Medical Guardian

Thanks for the review. We may have a device to better suit your needs. We offer multiple device options, including mobile options that can work both inside and outside of the home. So we can better research your particular situation, would you be willing to help us locate your parent's account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 18th, 2018

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Lillian Johnson

Fortunately we have not had to use it, but it is a non-worrisome item to have.

8 years ago

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Paula Flynn

Never had to use it always have grand kids with me

8 years ago

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Mary Ann

Very reliable good service always there when I need them

8 years ago

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Sharon Feeney

Really have not had to use the service so am not sure

8 years ago

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Mabel East Aurora, NY

Cost is affordable , My Mother has a sense of being safe .

8 years ago

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Ruby A.

Excellent response even when it's accidental on my part.

8 years ago

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nancie greer Petaluma, CA

it takes them too long to answer when activated.

8 years ago

Reply from Medical Guardian

Hello Nancie, under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 13th, 2018

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L.S. Dublin, CA

They always answear when I push the button

8 years ago

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S.S.

I got it some two years ago because my son wouldn't stop nagging me to get one. I live alone, so he was after me until I finally went and got it. When I called to ask about it, the people there were very nice and helpful. After I decided to get it, they helped me get it all set up too. I have one part in my shower and the other at the bottom of the cellar stairs. I take the mobile unit with me if I'm going to be driving around too. I only use it when I call in to check and make sure that the thing is working properly. Everything works fine every time. The quality of the thing seems fine to me.

8 years ago

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Anonymous Akron, OH

Everyone there is really good. When I call them with the medical alert button they call me back.

8 years ago

Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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sandyw

would of liked it to work away from home

8 years ago

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Rhonda Barham

I would prefer a unit that doesn't have to be charged nightly.

8 years ago

Reply from Medical Guardian

Rhonda, thank you for reaching out. We have a product that may better suit your needs, the Active Guardian, which features multi-day battery life, all at the same monthly price as the Premium Guardian. We will have a member of our Customer Care team reach out to discuss further. Have a great weekend!

Apr. 6th, 2018

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F. Marlow

never have had problems when signal went off by mistake

8 years ago

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Alan

Operator respnse time is sometimes slightly excessive

8 years ago

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Jeri

Seems to be too long in answering test calls

8 years ago

Reply from Medical Guardian

Hello Jeri, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We value your feedback.

Apr. 5th, 2018

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Teresa

we've had good results in timely contacts with them

8 years ago

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practicalperson

I wish the neck devise was able to respond to the alert as well

8 years ago

Reply from Medical Guardian

Hello, we offer a variety of device options that may suit your needs. We would be happy to speak with you about a unit that has the option to speak directly into the pendant for help. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks for your feedback.

Apr. 6th, 2018

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Father Mikael Troy, MI

Ease of use, customer service, value. Trustworthiness

8 years ago