Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy Trittler

It spends most of its time with me recharging. Doesn't hold a charge and I want to return it to get my money back.

7 years ago

Reply from Medical Guardian

Judy, thank you for reaching out. We're sorry that you've been having some technical issues with your device. We will have a member of our Cancellations Department reach out to help you out with your request. Have a good day!

Mar. 14th, 2019

check_circle

Verified Customer

star star star star star_border

Judy Brown

easy too use & set up, helpful customer service

7 years ago

check_circle

Verified Customer

star star star star star_border

Carol

The device is easy to handle, use, and wear.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

When I tested it, they answered right away.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gloria Lunsford

I was testing the system, they didnt know it wasn't an emergency, and they only responded by texting me.

7 years ago

check_circle

Verified Customer

star star star star star_border

Hilta Vincent

know i can get help even if i am out and about, guarantee,

7 years ago

check_circle

Verified Customer

star star star star star_border

Carolyn Annette

Good product and excellent customer service.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Marj Woody care giver for Phillip

Have not had to use it yet but the wrist band keeps coming apart.

7 years ago

Reply from Medical Guardian

Marj, thank you for reaching out. We're sorry that Phillip has had difficulties with his wrist band. We should be able to help out with that if he needs a new band. So we can better research your particular situation, would you be willing to help us locate Phillip's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we will be in touch. Thanks again!

Feb. 27th, 2019

check_circle

Verified Customer

star star star star star_border

James Fox

Cost and customer relations promised free months not given

7 years ago

Reply from Medical Guardian

James, thanks for your review. We're sorry there was confusion surrounding additional free months of service. If this issue has yet to be resolved, please reply directly to this message with your full account information including the name of the device user, their address and phone number. Any information shared in your response will not be posted publically. Have a lovely day!

Feb. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Ujjwal Datta

Very prompt in calling back even if it's a false alarm.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Armand And Helen

When I have called customer support, some people seem to know more than others.

7 years ago

check_circle

Verified Customer

star star star star star_border

Gail New Port Richey, FL

It just seem to be very reliable and good quality.

7 years ago

check_circle

Verified Customer

star star star star star_border

Wayne Junction City, KS

The service is convenient and the device is very handy.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Judi Lemoore, CA

The actual device is fine, it's like any other medical alert device. But, the employees are rude.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Lonna Kahn

bracelet is very annoying; haven't had to use it yet so hard to rate anything

7 years ago

Reply from Medical Guardian

Lonna, thank you for your review. We're happy that you haven't actually needed to make use of our services in an actual emergency as of yet. So you are aware, the wristbands for your wearable buttons are user replaceable. We have had customers who have had success in taking their buttons to a watch repair shop to help change the band. Please do not hesitate to reach back out if you have any other questions or concerns.

Jan. 17th, 2019

check_circle

Verified Customer

star star star star star_border

Lawrence M Jefferson City, MO

Customer service was very helpful in every way.

7 years ago

check_circle

Verified Customer

star star star star star_border

Carol Buffalo, NY

The service is kind of hard for my mother to use.

7 years ago

Reply from Medical Guardian

Carol, thank you for the review. We definitely want to help your mother out with anything that has been causing difficulty for her. So we can best assist her, can you help us in locating her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will reach out to her. Any additional information you could provide about what she has been having difficulty with would be able to help us better meet her needs. Have a great day.

Jan. 10th, 2019

check_circle

Verified Customer

star star star star star_border

Berniece Kansas City, MO

Customer service is very helpful with everything.

7 years ago

check_circle

Verified Customer

star star star star star_border

Penny Schneider West Chicago, IL

To many rings before the operator answers!

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Terri Fussell New Johnsonville, TN

The product is great, but the info that I provided was never entered correctly.

7 years ago

Reply from Medical Guardian

Terri, thank you for reaching out. We're sorry about any confusion that may have occurred with regards to setting up the account in question. If this issue has still not been fully resolved, we would like to help. Could you help us in locating the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number of the device user we will be in touch. If any of that information is wrong in our system, the correct information and a contact number for us to reach out to you to fix this. Thanks again for the review.

Jan. 9th, 2019

check_circle

Verified Customer

star star star star star_border

Steve Moore Dublin, OH

"Monthlt check" took too long to be answered

7 years ago

Reply from Medical Guardian

Steve, when you test your device, you should receive a response from one of our highly trained operators in under a minute. If that is not the case, please reply directly to this message and we will look further into your concerns. Have a lovely day!

Jan. 10th, 2019

check_circle

Verified Customer

star star star star star_border

Ashley

Ease of setup, product quality, friendliness of staff

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Miriam Harris

Customer service for device not working was confusing and negligent. I was left with no coverage for several days!

7 years ago

Reply from Medical Guardian

Miriam, thank you for the review. We're sorry that you had issues both with your device and our Customer Care team. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your address and phone number, we will be in touch. Thanks again for reaching out!

Jan. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Barbara Steinbeck Okatie, SC

When testing response phone rang four times.

7 years ago

check_circle

Verified Customer

star star star star star_border

Michele Jeannette, PA

They've been pretty nice to me and cooperative with me.

7 years ago

check_circle

Verified Customer

star star star star star_border

leo Homosassa, FL

too bulky shows thru my shirt and feels heavy

7 years ago

Reply from Medical Guardian

Leo, thank you for the feedback. We have several device options to meet a variety of needs. If you are interested in hearing about some other options that may better meet your needs, please reply directly to this message with your full name, address, and phone number, and we will be in touch. Thanks again for reaching out!

Dec. 13th, 2018

check_circle

Verified Customer

star star star star star_border

B Stone Greensboro, NC

Instills feeling of security..easy to wear

7 years ago

check_circle

Verified Customer

star star star star star_border

Don Gibson Bridgeville, DE

Great reception. Sometimes a little late in answering

7 years ago

check_circle

Verified Customer

star star star star star_border

Christine Surprise, AZ

Customer service was available to me when I had a question.

7 years ago

check_circle

Verified Customer

star star star star star_border

Jacqueline Walker Milwaukee, WI

Like the option of necklace versus wrist.

7 years ago

check_circle

Verified Customer

star star star star star_border

Debby Phoenix Baldwinsville, NY

They explained everything very well and price is fair.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert Coquille, OR

They don't test it enough and it's not successful in all areas.

7 years ago

Reply from Medical Guardian

Robert, thank you for the feedback. We apologize for the service issues you experienced. While extensive testing of all of our products occurs, unfortunately, we cannot account for every location and for environmental factors that may limit service. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out!

Nov. 27th, 2018

check_circle

Verified Customer

star star star star star_border

Peppi

Response time for an alert is a little bit slow.

7 years ago

Reply from Medical Guardian

Peppi, thanks for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Please reply directly to this message with you or the device user's full name, address and phone number. Any information shared in your response will not be posted publically. Thanks again for the feedback!

Nov. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Dinny & Alex Seattle, WA

They've always answered my questions when I've asked some.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

The key box was a little puzzling, but we figured out how to open it.

7 years ago

Reply from Medical Guardian

Thank you for the review. If you have any other questions about your device or accessories, don't hesitate to reply directly to this message with your concerns. Have a lovely day!

Nov. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Rhonda Griffith, IN

I like to change to the necklace because the watch is too cumbersome at times.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Bothell, WA

They were very courteous and didn't seem annoyed that there wasn't an emergency.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

I couldn't breathe, and they answered me in a few minutes. They got in contact with all my children I had down.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Junita

It's easy to use, but they take too long to answer your call.

8 years ago

check_circle

Verified Customer

star star star star star_border

Edmund Caldwell, TX

The device itself is a little bit bulky.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Chelcia Smith

Charger had to be replaced, was supposed to keep charge 3 days have to charge daily

8 years ago

Reply from Medical Guardian

Chelcia, thank you for your review. We are sorry that you've had difficulties with your Medical Guardian device. We would like to look into your concerns further. We will be in touch shortly to troubleshoot. Have a great day!

Oct. 11th, 2018

check_circle

Verified Customer

star star star star star_border

Catherine

The customer support is very good and helpful.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Duane Kunschke

Ordered this a week and a half ago...just paid the bill...and have NOT received any equipment about to go for a refund

8 years ago

Reply from Medical Guardian

Duane, thank you for reaching out. Looking at your parents' account, it appears the unit has arrived and been activated since this review was written. If you have any additional issues, don't hesitate to reply directly to this message. We wish you and your family a lovely day!

Oct. 3rd, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Margaret Birmingham, AL

I have tried for numerous times and ways to speak to a management representative, but have not had any success.

8 years ago

Reply from Medical Guardian

Margaret, thank you for reaching out. We're sorry that you've had such difficulty in attempting to reach out to our management team. If your issue has not been resolved, we would like to help you with your request. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our management team reach out to address your concerns. Any additional specifics you provide will be used to help us investigate your concerns further. Thanks again!

Sep. 17th, 2018

check_circle

Verified Customer

star star star star star_border

Marion Carvell Seal Beach, CA

Watch and Necklace to large and bulky..........

8 years ago

Reply from Medical Guardian

Marion, thanks for the feedback. We have a variety of device options to meet a variety of needs. If you want something a bit less bulky, we have additional products that may better meet your needs. If you are interested in hearing more about our other available product options, don't hesitate to speak with our Customer Care team. They are available at 1-800-313-1191. Hours are 9 a.m to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Have a great day!

Sep. 17th, 2018

check_circle

Verified Customer

star star star star star_border

Linda St Louis, MO

It's easy to wear and it's fairly comfortable.

8 years ago

check_circle

Verified Customer

star star star star star_border

Rita Watson

I wish the responce time when testing would be faster.

8 years ago

check_circle

Verified Customer

star star star star star_border

Alden Shipley

Good company. Responds well to issues and questions.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lena D. Napolitano

The battery needs charging every day! I was told it could go 5 days without recharging. Not so.

8 years ago

Reply from Medical Guardian

Lena, thank you for reaching out. A member of our Customer Care team will be reaching out shortly to troubleshoot your device. Thanks again for the feedback and have a great day!

Jul. 19th, 2018

check_circle

Verified Customer

star star star star star_border

Fred

Very reliable service when my mom was falling everyday

8 years ago