Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Villa Rica, GA

I have not received the medical alert yet. It's been almost 2 weeks. They told me I would have it before now.

6 years ago

Reply from Medical Guardian

Hi, Rhonda. Thank you for your review. We are so sorry about this delay in delivery. We will be sending you a private message so that we can investigate this for you. Thank you.

Jun. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Myrtle

Does not stay charged as long as we were told it would.

6 years ago

check_circle

Verified Customer

star star star star star_border

Barbara

Dependable Reliable Customer Service was Exceptional

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dali

Dead after a week... company programmed wrong number to begin with so did not work when first received.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Lori

System appears to work but company processes are not top notch.

6 years ago

Reply from Medical Guardian

Greetings Lori and thank you for your response! If there is more we can do for you, or if you have more questions about your service then please let us know what we can do to earn your 5-stars of approval. Please reach out to us at 1-800-313-1191, and thank you for your review! Have a great day.

Apr. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Rebecca Wigal for Barbara Frazier

While testing the product everyone was very professional.

6 years ago

check_circle

Verified Customer

star star star star star_border

April McAdams on behalf of Annette Griffin my Mother

friendly, helpful personnel and easy to use equipment

6 years ago

check_circle

Verified Customer

star star star star star_border

Cyndi Jackson (for Edna Turner)

Help came quick but have to charge pendant too much

6 years ago

check_circle

Verified Customer

star star star star star_border

James

I used it for a test and they were right there.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sandy Burk

A little too sensitive sometimes, but overall happy.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Nancy claridy

My mom lives in a home with a metal roof and it will not work.

6 years ago

Reply from Medical Guardian

Hello Nancy, thank you for your review. We sorry to hear that you were unable to use one our cellular devices due to the metal roof. In these situations, the only option would be a Classic Guardian which requires a landline phone. If you are interested in this, please let us know by responding to this review or calling us at (800) 313-1191. Thank you!

Jan. 31st, 2020

check_circle

Verified Customer

star star star star star_border

Donna L. Anderson Riverside, CA

Its kind of bulky, but lov the fact its waterproof

6 years ago

check_circle

Verified Customer

star star star star star_border

Carol

It's very convenient. I can take a shower with it on.

6 years ago

check_circle

Verified Customer

star star star star star_border

Kenneth

It's convenient. We tested it. Everything's working well.

6 years ago

check_circle

Verified Customer

star star star star star_border

Donna Ann Arbor, MI

I've only had it a short time, but I like the GPS feature.

6 years ago

check_circle

Verified Customer

star star star star star_border

Lee Gordon Winston-Salem, NC

The battery life for the on the go device is too short

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Albert J. Beaudoin Daytona Beach, FL

My phone is only charged about 48 hrs. Must recharge again!

6 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 15th, 2019

check_circle

Verified Customer

star star star star_border star_border

Bradley skyberg

Too early to know how to rate the product but seems to be good for the money

6 years ago

Reply from Medical Guardian

Hello Leeni, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 11th, 2019

check_circle

Verified Customer

star star star star star_border

Ann Mitch-Resignalo

Too expensive on a monthly and yearly basis

7 years ago

check_circle

Verified Customer

star star star star star_border

Terry Westminster, MD

Informed us of transport after the fact.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

E Zimmerman

When your device breaks and you need a replacement it took two weeks to get one.

7 years ago

Reply from Medical Guardian

Hello, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Sep. 17th, 2019

check_circle

Verified Customer

star star star star star_border

DONALD ROZUM Lake Hughes, CA

THE TEST WORKED FINE. AND THAT'S ALL WE'VE USED IT.

7 years ago

check_circle

Verified Customer

star star star star star_border

Deb Jones

Medical Guardian set up was simple and affordable.

7 years ago

check_circle

Verified Customer

star star star star star_border

AR

Necklace broke after 1 month. Customer service amazing

7 years ago

check_circle

Verified Customer

star star star star star_border

Lisa Morton

Pleased with the product, but expensive.

7 years ago

check_circle

Verified Customer

star star star star star_border

Eden

I''m new to them, but the starting process was good.

7 years ago

check_circle

Verified Customer

star star star star star_border

William Crestview, FL

It's handy. I checked it and it worked perfect.

7 years ago

check_circle

Verified Customer

star star star star star_border

Marlow Greencastle, PA

As soon as I push the button, they pick up right away.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Cunningham

Paid for a year,cancelled after a month, waiting for refund from May, its now August and I called at least 10 times

7 years ago

Reply from Medical Guardian

Hello Karen, we'd like to look into this issue for you. We're going to send you a private message to get your contact information. Thank you!

Aug. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Tonia

Battery life to short, like GPS capability

7 years ago

check_circle

Verified Customer

star star star star star_border

Carole Gonzales

Have not used yet, but good experience when signing up

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Wanda Jones Corbin, KY

The apparatus that went with the Bracelet was not user friendly.

7 years ago

Reply from Medical Guardian

Wanda, thank you so much for your feedback! We greatly appreciate it! We are sorry your bracelet did not meet your expectations. If you would like to give us a call at 1-800-313-1191 then we would gladly discuss different options that might be better suited for you. Otherwise, thank you so much for your feedback as we take it very seriously. If there's anything we can do to earn your 5-star review then please let us know, and thank you so much for your review! Have a great day!

Aug. 15th, 2019

check_circle

Verified Customer

star star star star star_border

paul white Catlettsburg, KY

the transmiter is a little big and heavy to suit me.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Janet Mesa, AZ

The quality is good. It's close to my body around my neck and I like that.

7 years ago

Reply from Medical Guardian

Janet, thank you so much for your review! We are so happy you chose us to help maintain your peace of mind and safety. If there's anything we can do to earn your 5-star recommendation then please let us know! Thank you again for your review, and have a great day!

Aug. 15th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

RICHARD YOUNG

SERVICE UNRELIABLE. SERVICE NOT READABLY AVAILABLE. UNREASONABLE WAIT TIME FOR SERVICE.

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 9th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Hannah Sullivan

Extremely rude, discourteous customer service reps. They need to be trained to listen to the customer.

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 9th, 2019

check_circle

Verified Customer

star star star star star_border

Gay Brownlee

pleased with overall service and response to questions

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

Informative help, ease of setup, price of products.

7 years ago

check_circle

Verified Customer

star star star star star_border

Colleen Watson/ Sally Martin

The online is not up to date with set up.

7 years ago

check_circle

Verified Customer

star star star star star_border

RICHARD RADISEWITZ

GOOD SERVICE BUT NOT ALWAYSEASY TO MATCH ARRIVAL TIME

7 years ago

check_circle

Verified Customer

star star star star star_border

A. T. Maio

Quick to respond, patient and respectful.

7 years ago

check_circle

Verified Customer

star star star star star_border

SRGeorge

It took several minutes for someone to pick up

7 years ago

check_circle

Verified Customer

star star star star star_border

Kathleen Coffey

Doesn''t cover outside when I walking with my walker

7 years ago

check_circle

Verified Customer

star star star star star_border

Nancy Thsell

Your customer service folks work well with their clients

7 years ago

check_circle

Verified Customer

star star star star star_border

vicky

simple to use and responce time is very good

7 years ago

check_circle

Verified Customer

star star star star star_border

Jonathan cole

It works the way it is marketed to work.

7 years ago

check_circle

Verified Customer

star star star star star_border

Mary McNeely

so far so good. Haven't had a chance to use it yet.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Robin emig

Haven't used it yet so dont know I know on the last test they hung up on us lol

7 years ago

Reply from Medical Guardian

Hello Robin, we'd like to look into this issue for you. We're going to message you privately to get your contact information so we can determine what happened and provide a resolution. Thank you!

Jun. 27th, 2019

check_circle

Verified Customer

star star star star_border star_border

Denise Brady

I found it cumbersome carrying 2 parts of the system around all the time.

7 years ago

Reply from Medical Guardian

Hello Denise! We do have other options available such as our all-in-one Active Guardian unit. If you'd like to swap your device please contact us via Live Chat at , email us at , or call us at (800) 313-1191. We will also send you a private message for you contact information. Thank you.

Jun. 27th, 2019

check_circle

Verified Customer

star star star star_border star_border

Deborah Craddock

I know they are looking out for my health but they are a little pushy

7 years ago

Reply from Medical Guardian

Hello Deborah! Thank you so much for your feedback. We would like to get more information from you regarding the last part of your review. We're going to send you a private message to get the specifics on your account and what happened. Thank you so much!

Jun. 27th, 2019