Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Jim Schmidt Baxter, MN

Device has lights, too bright at night time

5 years ago

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Jeanne Helmers Spring City, PA

Device larger than expected, flashing blue light undesirable

5 years ago

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Belva Cooper Bradenton, FL

Have no problems, have not had to use it

5 years ago

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Nancy Tostado San Antonio, TX

Customer service and interaction is good overall..

5 years ago

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Barbara Westfall Bartlesville, OK

Seems to work well. Haven't had an emergency yet.

5 years ago

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Jean Forbush Bucklin, KS

I love that it is so mobile and works off cell service

5 years ago

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Margaret Schwarz Astoria, NY

unfortunately our first device needed to be replaced within a month

5 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out. We are sorry you found your experience to be less than satisfactory. We appreciate you choosing us to help maintain your peace of mind with our medical alert services, and if there is anything else we can do to earn your 5-start satisfaction then please let us know. Thanks again for your review, and your feedback. Have a great day!

Mar. 26th, 2021

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Norm and Mueller Fairfax, VA

I’m not sure the fall protection works in every case

5 years ago

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Joseph Romeo Bushkill, PA

professional and service and easy online

5 years ago

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Mireya Rojas Cocoa, FL

Very professionals when you call them for any question.

5 years ago

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Rugena Holland Patent, NY

I like the fact that I feel safe when I'm wearing it.

5 years ago

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Anonymous Lake Park, IA

The device is too heavy around my neck so I don’t wear it very much.

5 years ago

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Joyce Jefferson, MD

The testing has always been fine. They are always there.

5 years ago

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Aija Freiman-Avots Port Hueneme, CA

Hard to press the battery check button. Takes many tries for it to respond.

5 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry you found your experience to be less than satisfactory! If you'd like to discuss alternative products that would be better suited to your needs then please reach out to us at 1-800-313-1191. Thanks again for the review, and have a great day!

Mar. 1st, 2021

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Paul Sandwich, IL

They are very reliable and do a good job

5 years ago

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Conni Scherff Manhattan, KS

The necklace is to long for a short person and it gets in the way when working in house.

5 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry you found your experience to be less than satisfactory! If you'd like to discuss alternative products that would be better suited to your needs then please reach out to us at 1-800-313-1191. Thanks again for the review, and have a great day!

Mar. 1st, 2021

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sharon Keedysville, MD

Should have a longer battery charge life.

5 years ago

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Lois McAfee Macomb, MI

slow to answer 2 times, People very friendly and helpful.

5 years ago

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charles tuson Orlando, FL

company slow to respond to pushing button

5 years ago

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Jo Ann Garrison Wichita, KS

Cost Tried to return it they refused it,said wrong address. Now I have a $600 product that I will not activate.

5 years ago

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Robert Beal

From equipment to monitoring to customer service at least the are consistent horrible and life threatening

5 years ago

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Richard

need to recharge it way to often, spend mo time charging it than using it. that's not good.

5 years ago

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Karen Munro

because it is easy, accurate,portable, and gives me peace

5 years ago

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Joan

Helpful. Friendly. Answers all questions.

5 years ago

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Sandra Day

I had some difficulty setting it up, but I got it done.

5 years ago

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Donna Rae Young

Couldn't get a signal. They wouldn't answer their phones when I called. Had trouble getting some of my money back.

5 years ago

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Manuel Nieto

Good response. Got it for my elderly sis

5 years ago

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Fred M.

Product meets expectations, price is a little high.

5 years ago

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Dotty

The unit it simple. I feel safe with it. So far so good.

5 years ago

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gail denise

seems very responsive! broke my leg and have not been home for six weeks, so my review is short time!

5 years ago

Reply from Medical Guardian

Greetings Gail and thank you for your review. We are sorry to hear about your incident and hope that you are doing better! If there is anything we can do to earn your 5-star satisfaction please let us know, and once again we hope you get better soon. Thanks again for the review and have a great day.

Nov. 6th, 2020

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Susie Gigi Stein

Great product and fabulous customer service

6 years ago

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pearl nickles

when my contract is over I will purchase an apple watch which will give me more coverage without a monthly charge

6 years ago

Reply from Medical Guardian

Greetings Pearl and thank you so much for the review! We are sorry to hear you'd like to switch services! Please keep in mind, an Apple Watch dials directly to 911 instead of our service which puts you in contact with someone quickly who is able to connect you to anyone in your care circle or specific emergency services. We also do not have contracts! If you'd like to learn more about the difference between our service and our competitors then please give us a call at 1-800-313-1191. Thank you again for the review and have a wonderful day!

Nov. 6th, 2020

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Patricia Freed

too heavy to wear around the neck would like a smaller version

6 years ago

Reply from Medical Guardian

Hello, Patricia. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Robert

The device is easy to use and they are quick to respond.

6 years ago

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Alvin

I like the quick response whenever there is a problem.

6 years ago

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Andrea

Responsive customer service. Polite. Patient.

6 years ago

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Anonymous Montverde, FL

The only thing is that I have to charge it frequently, about every two days.

6 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Gene Politsch Mendota, IL

Ease of use, trustworthy, good customer service, and quality seems good.

6 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Marva Dix Amarillo, TX

Charge only lasts 24 hrs, not 3days like I was told over the phone

6 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Jane Addeo Westminster, MD

Included bracelet /necklace ate uncomfortable. Bracelet is awkward to put on.

6 years ago

Reply from Medical Guardian

Hi, Jane. Thank you for your review. We are sorry to hear that the experience with wearable devices has been less than satisfactory. You're welcome to change out the band/cord out for something more comfortable. Please contact Customer Care at 800-313-1191 for assistance. Thank you.

Aug. 4th, 2020

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Marilyn Johnson Saint Paul, MN

Services respect attention and attitude to clients.

6 years ago

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Anonymous

Hate charging, often times I forget to charge, which is scary.

6 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We understand not wanting to be unprotected, but any mobile device will have to be charged at some point. We do have home-based units. The pendants for these do not require a charge. Please contact Customer Care at 800-313-1191. One of our friendly specialists will be happy to answer your questions and make sure you have the system that is right for you. Thank you.

Jul. 28th, 2020

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Elaine

I don't like it to get so heavy, but it feels heavy to me.

6 years ago

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Sharon Damir

I do not like having to carry the white box around with me whereever i go

6 years ago

Reply from Medical Guardian

Hi, Sharon. Thank you for your review. We understand that carrying two devices can be inconvenient. Please consider our Active Guardian, which is an all-one-mobile device. For more information, please visit our website or contact Customer Care at 800-313-1191. Thank you.

Jul. 16th, 2020

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Rudy Popolis

First month test failed. It takes almost a minute to get call answered.

6 years ago Edited September 14, 2021

Reply from Medical Guardian

Hi, Rudy. Thank you for your review. We are sorry that you had trouble with testing your device. Please contact our Customer Care team at 800-313-1191 for assistance. One of our technical support specialists will be happy to troubleshoot with you. Thank you.

Jul. 16th, 2020

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Patsy wood

We've had no problems always very helpful when had question

6 years ago

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Phyllis Purcell answering for Robert Ripley, Sr. Clare, MI

Customer Service, equipment & price are very good.

6 years ago

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Young Rhie Wilbraham, MA

The battery life issue and the size is too big.

6 years ago

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Elberta Page Atlanta, GA

I don't use it because I don't want to wear the I don't like the way it looks. Much to large and obvious

6 years ago

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Anonymous Pearl, MS

Many times when testing the device it takes too long for an answer or no answer at all.

6 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry that your testing experience has been less than satisfactory. We're going to send you a private message to gather information so that we may investigate this for you. Thank you.

Jun. 17th, 2020