Name: Medical Guardian
Rating: 4.5

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F.D. COULTER Clarksburg, WV

Andy was a good guide through the information maze. Did a good job of explaining uses of the system.

12 years ago

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Tiana Newell Denver, CO

I Signed up my mother in law today and the salesman, Ed, was very informative. He was very polite and respectful.

12 years ago

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Robert Shapiro Bridgewater, NJ

Customer Service unresponsive to request for second base unit needed because speaker can't be heard when upstairs and person wearing medalion is downstairs. This is a critical limiation resulting in false alarms to first resonders. We offered tp pay for a second base unit but customer service never answered our request.

12 years ago

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Deborah Hyde Springfield, MO

We have Medical Guardian for my mother-in-law. The customer service people have been helpful and we have seen a fast response time when she needs help.

7 years ago

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Verified Customer

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TERRY BOGGESS

Customer service has been wonderful when our parents call

4 years ago

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Verified Customer

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Maxine chancey

The device I wear is very sensitive and responds well.

4 years ago

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Verified Customer

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Rich Zapel

Great service. Took two tries to get the right device.

4 years ago

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Verified Customer

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Kristen Miller North Hampton, NH

My mom has trouble hearing the response member when we have tested the unit

4 years ago

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Verified Customer

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Monte Tempe, AZ

It goes off too easy. It's always going on by mistake. They answer right away.

4 years ago

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Verified Customer

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Margaret Saint Louis, MO

The time we tried to use the unit, it did not work. Customer service is good and they are sending us a new one.

4 years ago

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Verified Customer

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Betty Yadao North Highlands, CA

Cheaper than Life Alert and No contracts

4 years ago

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Verified Customer

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Mark c Yanz Muskogee, OK

Could not read higher as I have not used it

4 years ago

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Verified Customer

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ShirleyAnnHowell Princeton, NC

No real issues experienced. Only negative is volume is low.

4 years ago

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Verified Customer

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Joanne Oneill Austin, TX

I just checked my device and it took 15 tries to connect with a person.

4 years ago

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Verified Customer

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Valerie Lang Waldin Averill Park, NY

Responsive - immediately - great equipment

4 years ago

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Verified Customer

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Don Wichita, KS

So far I am satisfied as it works but the wrist band keeps coming off my wrist.

4 years ago

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Verified Customer

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DARIN ROBERT

WOULD LIKE SENDING DEVICE THAT DOES NOT NEED TO BE CHARGED EVERY 4 DAYS

4 years ago

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Verified Customer

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Mariana Luther

Convenient to use, but lacking knowledge of when to use it

4 years ago

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Verified Customer

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Karen L Edwards Rock Hill, SC

Alarm is not as I understood it would be related to sensitivity.

4 years ago

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Verified Customer

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Lindi Caywood Fort Mill, SC

The chord is still broken and extremely uncomfortable.

4 years ago

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Verified Customer

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Susan

They were prompt knew what to do each time we used it.

4 years ago

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Verified Customer

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Brooks Joslin West Hartford, CT

Have not neede to call but feel the support available

4 years ago

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Verified Customer

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Billie Deen Jones Mc Kinney, TX

The person responded professional and quickly.

4 years ago

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Verified Customer

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Ellen Boca Raton, FL

Frequent need for pendant charging. Blinking pendant which shows through blouses and shirts

4 years ago

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Verified Customer

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Barbara Warner Bangor, ME

Thw battery life of the unit could be better

4 years ago

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Verified Customer

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Barbara Stacey Vanceboro, ME

The lock box that came with the alert doesn't open and can't get anyone to help other a replacement

5 years ago

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Verified Customer

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Deanna O‚ÄôHara Pierce City, MO

My father, Ralph, recently fell and Medical Guardian was not alerted.

5 years ago

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Verified Customer

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Dana Houghton Lake, MI

I have I have not used it yet, but its a comfort that it's there if I needed.

5 years ago

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Verified Customer

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Maryella "Micki" Fox Terre Haute, IN

They have not reached out to see why I have not made a monthly test

5 years ago

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Verified Customer

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Donald Thompson Fountain Hills, AZ

Good contact with service staff and follow up

5 years ago

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Verified Customer

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DUY NGUYEN Corona, CA

Good customer service and ease of purchase

5 years ago

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Verified Customer

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Kenneth Bush Athens, AL

excellent service,price is a little high

5 years ago

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Verified Customer

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Marilyn Roysden Buda, TX

Wish I didn't have to recharge each night

5 years ago

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Verified Customer

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Dennis Missouri City, TX

The device is convenient but I do dislike the battery.

5 years ago

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Verified Customer

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Julie Lorraine Surprise, AZ

The battery has to be charged every day. We expected the battery to last longer

5 years ago

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Verified Customer

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Dorothy Ellen Rasmussen Ulster, PA

The red light has come on by itself three different times.

5 years ago

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Verified Customer

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fran kocher Stormville, NY

because when I tried to speak to one of your representatives on the phone I could not speak with anyone

5 years ago

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Verified Customer

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Bruna Massari Roseville, CA

Great customer service . Very knowledgeable

5 years ago

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Verified Customer

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Lillian Stungis Carbondale, PA

Because when we did our test calls, it took them a long time to answer.

5 years ago

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Verified Customer

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Jen Rossell Blossburg, PA

Peace of mind and dependable. Always on and alert.

5 years ago

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Verified Customer

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Charlie Andrews Inverness, FL

I would prefer something much more attractive.

5 years ago

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Verified Customer

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Charlotte Kerr Columbia, MO

Whenever I test the fob someone answers right away

5 years ago

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Verified Customer

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Larry K Orange Beach, AL

Customer Service is poor, very misleading payment terms, difficult to speak with anyone who is knowledgable

5 years ago

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Verified Customer

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Francesca Gervasi Trenton, NJ

I made a call concerning my plan and no one has bothered to call me back.

5 years ago

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Verified Customer

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Shanon Sanders Clarkston, MI

Was told repeatedly that the charge would last five days and it has to be charged daily

5 years ago

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Verified Customer

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Sue schroeder Nellysford, VA

It's rather heavy and cumbersome..wish you made a wrist item.

5 years ago

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Verified Customer

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Anonymous New York, NY

Having the device makes me worry less about what might happen.

5 years ago

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Verified Customer

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Dude Metuchen, NJ

The necklace keeps coming undone. Had to order anther and pay for it.

5 years ago

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Verified Customer

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Ida Williams Victoria, TX

It is broken. No light up. When used, I can't be heard. It's been reported with no response. Need a replacement

5 years ago

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Verified Customer

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Marsh Green Atlanta, GA

Have not had to use the service but when we tested the unit it took a while to contact someone

5 years ago