Name: Medical Guardian
Rating: 4.5

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Vicky Patton Johnson City, TX

So far the experience is what we expected. Signing up and activating was an easy process. All the representatives we talked to were very pleasant.

7 years ago

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Reba M Johnson Salinas, CA

I have not received it yet. So far very satisfied with the way i was able to purchase the system taking a long time to get here.

7 years ago

Reply from Medical Guardian

Reba, thank you for reaching out. We looked into your shipment and it appears your unit is scheduled to be delivered today. We will send you the tracking number via a private message. Don't hesitate to reply directly to this message if you have any other questions or concerns.

Nov. 20th, 2018

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Linda Beaverton, OR

Customer service people are friendly but can’t get the information (addresses & phone numbers) correct. If these aren’t correct, what good is the service? A fire truck showed up in front of my moms house and NO ONE was contacted including her house phone that didn’t even ring. Equipment going back today!!

7 years ago

Reply from Medical Guardian

Linda, thank you for reaching out. We are sorry that your mother's experience with one of our devices was less than satisfactory. If her phone was not contacted as part of our standard emergency protocol, we would like to see what went wrong there. Would you be willing to help us in locating your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we can look into your concerns more thoroughly, even if you have already moved to cancel the account as you indicated. Thanks again for reaching out and we hope you both have a lovely day!

Oct. 30th, 2018

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Mary bailes Monroe, LA

I had this service for a year and cancelled it because of their faulty service. They keep charging me my credit card each year and I have to tell my credit card each year that I cancelled service year before. I would never use this service again and they keep trying to defraud me.

7 years ago

Reply from Medical Guardian

Mary, thank you for reaching out. We're sorry that our service did not meet your expectations overall. We would like to see if we can resolve this billing issue for you. Would you help us by providing us with some additional information so we can reach back out to discuss your concerns further? Any information shared in your response will not be posted publically. If you could provide us with a working phone number, we will be in touch. Have a great day!

Oct. 30th, 2018

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Patricia L Kelly Lakewood, WA

Just spoke with a truly wonderful young man . His name was Keith. Very very knowledgeable and likeable.

8 years ago

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C M Rogers, AR

No tracking ID was sent. Waited over a week & called. Found out it was never processed. The good thing is they expedited shipping.

8 years ago

Reply from Medical Guardian

Thank you for your feedback. We are happy that your issue with shipping was resolved. Don't hesitate to reply directly to this message with any other questions or concerns you may have.

Oct. 9th, 2018

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Jenifer Dixon Clinton, SC

It is 3 weeks after I ordered the device for my elderly stepfather. No device. When I call customer service they put me on terminal hold. Can't seem to find my name, his name or confirmation number so they just put me on hold. I DO NOT RECOMMEND THIS COMPANY.

8 years ago

Reply from Medical Guardian

Jenifer, thank you for reaching out. We are sorry that your experience with Medical Guardian has been less than ideal so far. We did take a look at your stepfather's account and see that his unit was delivered on 8/16. We are sorry for the confusion and for your difficulties in getting this information. We do also see that your stepfather's unit was successfully activated yesterday. We are happy that he is now protected. Please do not hesitate to reach back out if you have any other questions or concerns. Feel free to reply directly to this message. Have a great day!

Aug. 28th, 2018

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Chris Moss Elverta, CA

We were clear that we were not ready, mom wasn't home yet, and had not agreed to purchase, we'd have her purchase a system when she got home from the rehab facility.and they said ok let us know. no problem but then continued to call and bother us about signing her up.

8 years ago

Reply from Medical Guardian

Chris, thank you for the feedback. We, first of all, wanted to wish your mother the best as she continues her recovery. We also wanted to apologize for the unwanted calls. We assure you that it is not our intention to call people who don't want the calls and we want to ensure that this issue is resolved for you. Would you be willing to provide us with a bit of additional information? If you can provide us with the phone number provided to Medical Guardian we will use this information to ensure no additional calls are received. Any information shared in your response will not be posted publicly. Thanks again for reaching out!

Aug. 14th, 2018

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Dltbrowning Knox, IN

Both gentlemen were very helpful and considerate. Received answers to our questions. No sales pitches.

8 years ago

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Anne Henry Voorhees Township, NJ

Information provided and assistance very helpful. Patient and kind at all times in answering questions.

8 years ago

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Ginger

It was easy to order. My questions were answered well when I was researching the best plan for my Mom.

8 years ago

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anonymous

Very vigilant. We accidentally hit the button and they called within seconds to ask if we needed assistance

8 years ago

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Kay Pineland, TX

Have only had the unit for 2 days but so far, customer service has been very good, informative and knowledgeable.

8 years ago

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Susan B Concord, CA

The employees! Jamal H. and Michelle J. were very helpful and friendly. Made the purchase an easy decision

8 years ago

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Rita Marseilles, IL

They have not contacted me. I left a message a message on someones voice mail. The number I called said the were busy and to hang on then I got the voicemail. Two weeks ago Inrequested information and was supposed to get a call. They had the right number. I have caller ID their were no calls. I guess they do not want my business.

8 years ago

Reply from Medical Guardian

Hello Rita, we apologize for your recent sales experience. We would like to review this issue and have someone reach out to you. Please reply with your full name and phone number. Any information you provide will not be posted publicly. Once we receive this information, we will reach out to you shortly. Thanks.

Apr. 10th, 2018

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Gary Ravenna, OH

They were helpful in helping me pick out the unit I needed. They helped me set it up and it works as I expected.

8 years ago

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Cathy Fremont, MI

Very knowledgeable and clear about what would be needed once the package arrived and how to get things set up.

8 years ago

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Anonymous Madison, WI

I was just doing research - and have received seven calls in the last 2 weeks. Each time I said I was doing research and would let you know when i was ready to talk. I feel that has been excessive which makes me less likely to do business with you.

8 years ago

Reply from Medical Guardian

Hello, we apologize for the follow-up calls. We would like to rectify the situation by removing your number from our list. If you would like this to be done, please reply with your contact name and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

Mar. 27th, 2018

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Bob Dean Lady Lake, FL

They quickly and completely shipped the equipment and guided me to install and activate it - Thank you

8 years ago

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A very disappointing experience Aurora, CO

The equipment would not function during the activation process. After 3 1/2 hours on the phone with technical support and or on hold, I gave up. None of their associates were empowered to resolve the issue, I canceled my order.

8 years ago

Reply from Medical Guardian

We're sorry that your experience with Medical Guardian was less than ideal. We appreciate the feedback and would like to look further into what prevented your unit from working. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into what exactly prevented you from being able to activate your unit. Have a great week!

Mar. 5th, 2018

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David Brown Richmond, VA

Alert device too big and bulky to wear around neck. When worn in belt holster, fall detection feature voided. Returned per your 30 day guarantee, not yet reimbersed

8 years ago

Reply from Medical Guardian

David, thank you for trying out one of our units. Per our records, your full refund was processed on 2/12. If you have not yet received this refund, feel free to respond directly to this message and we will look into it on our end. Have a great Friday!

Feb. 23rd, 2018

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Gail New Paltz, NY

I was not aware that they would be calling my sister at 2 am when my mother called. They did take her to the hospital, but I thought the hospital would have given a call if anything was serious.

8 years ago

Reply from Medical Guardian

Gail, thank you for the review. Generally speaking, we do reach out to emergency contacts after contacting EMS as a part of our protocol. We keep calling until we reach a live person, going down the list. We can look more closely at your mother's account if you can provide us with some additional information to locate her account. If you reply to this message, any information shared will only be shared with Medical Guardian. If you could provide your mother's account number (on the Service Agreement we sent with your unit), or full name and any other identifying information (i.e. address or phone number), we can look into her case more thoroughly. Thanks again for the review Gail. Have a good afternoon!

Jan. 25th, 2018

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Cheryl Peterman Prescott, AZ

Great customer service over the phone. She was more interested in meeting my needs as opposed to selling me product.

8 years ago

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civil Henderson, NC

I am happy with customer service. I am a new customer so I need to see how a call into them is handled before I can give them an excellent review.

8 years ago

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eased my soul Colorado Springs, CO

with one phone call, they answered all questions and gave options. Very easy to understand with no hidden costs

8 years ago

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Susan M. Jeavons Chardon, OH

I have had Medical Guardian for several years, and it has literally been a life saver for me! I trust it 100%! And it's not too expensive.

8 years ago

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Linda

Been trying to cancel for nearly 2 weeks and am assured that i will receive the return address label within 24 hours and it NEVER happens. Feel I am being lied to and that they think I will forget so they can continue to charge or have me pay for the large $350 plus for the device.

9 years ago

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Sue Hiatt Osawatomie, KS

It was a hassle from the time I spoke with the Sales Rep. All he wanted to do is make a sale! Finally when I got to a Service Rep. I think I got the help I needed in making the right decision on what I needed!

9 years ago

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Terry L. Volk Merrillville, IN

Got this for my husband. Everything was done very well and quickly. We haven't received the unit as yet..

9 years ago

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Bonnie Ripley

I sincerely hope that the service after delivery is much better than the delivery. I was told the equipment would arrive in 3 - 5 days and here we are 8 days later and no equipment

9 years ago

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Allen Ebright

So far, so good! It was easy to set up, and the GPS capability is great! I feel so much safer away from home, now! Thanks!

9 years ago

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Sharon Sullivan Warren, MI

I purchased the bracelet from Medical Guardian from my mother because she broke her hip. So far we have had no problems and everything is great.

9 years ago

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Barbara Baird Alpharetta, GA

I bought the wireless one, the necklace that she could wear out of the house. Overall, satisfied with service.

10 years ago

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Maxine Uttenreither Port Orange, FL

We heard about Medical Guardian on the internet and made a purchase a year ago. My husband had several falls so we decided to buy it. We have the GPS as well as the necklace here at home. So far we haven't had to use it, thank God, but it really gives us satisfaction of feeling safe. The experience with them overall has been very good.

10 years ago

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Harry Rush Henrico, VA

I purchased the alert button because I was concerned about falling. The service has been very good and the setup was easy.

10 years ago

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Jacob Kuntz Derwood, MD

I decided to go with the assistant home service from this company. Overall the experience has been alright and the equipment has been okay.

10 years ago

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Betty Robinson Duncan, OK

I actually thought I was ordering from Medical Alert and I got this instead. It must have been our odd. Simple to use. Always call real quick.

10 years ago

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Kathy Parsons Mesa, AZ

The worst!!, Tried for over 30 minutes to get it go work. Wouldn't work. Was advised that I would need "Tech Support". I returned the device, knowing that the litmus test for it working correctly could possibly cost my mother her life. Went to another company, similar device, plugged right in and it worked fine right away.

10 years ago

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Ken hoffman Youngstown, OH

So far it has been great...haven' had any medical emergencies to fully test it but I'm sure it will be ok.

10 years ago

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Joanne Massie Greensboro, NC

Service and product excellent. Representative provided guidance and information to make choice which suited me.

10 years ago

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Tiffany Zappulla Teaneck, NJ

Product was shipped quickly. The customer service rep I spoke with via chat was very helpful, but he was a little pushy.

10 years ago

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Virginia Saiger Tavernier, FL

2 day shipping took three days..Had to cancel a plan. Unit was registered to a different person and address. Guide printing on charts so small can't be read. No wristband as promised.

10 years ago

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Mary Nielson San Diego, CA

Excellent product - purchased for our 94 year old dad. He has felt secure wearing it. Phone support has been excellent!!!

10 years ago

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Iris Martin Ventura, CA

Product performing as promised. Easy to wear. Future designs smaller, and less obvious blinking lights when worn should be goals to work toward!

10 years ago

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sroeser East Bridgewater, MA

Medical Guardian was prompt in responding to my inquiry, answered my questions fully and was patient when I was setting up/testing the base.

10 years ago

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Janice Glover Dundalk, MD

The battery only last for 4 hours. I work and I'm gone from the house from 4 A.M. until 2:30 P.M. so it doesn't help me that much. I use it around the house.

10 years ago

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Sharon Mckee Findlay, OH

Got medical alert today. 100% satisfied. Caring courteous term I talked to. Am sure I will continue to be happy!!

10 years ago

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David Shevel Aliso Viejo, CA

I ordered the equipment and commencement of service on February 15. To date (February 24) there has been no sign of the equipment at all. I hope this is not indicative of the service which you provide in cases of emergency

10 years ago

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Teri Lockwood Alamogordo, NM

So far service has been good. I thought that I was supposed to get the lock box with the order? Guess not. Just don't like being told one thing and getting something different. Will go thru the contract and then cancel.

10 years ago

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edwn garbutt Hyannis, MA

Used device once to call ambulance when my wife fell. Worked very well and gives one a feeling of security having it available. Sincerely,E. Garbutt

10 years ago