Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Janet J

The equipment is small and reliable.

9 years ago

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Victoria A

Good device, good custumer service

9 years ago

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Jack L

I rate them a 10 for their Instant replies.

9 years ago

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Katharine J

Haven't had to use it . But easy to install. I'm happy with what it does so far for my Mother. Peace of mind.

9 years ago

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Melvin Pa

Works great. Excellent customer service.

9 years ago

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Mary W

Customer service is top notch.

9 years ago

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Jim

very impressed with handling our emergency

9 years ago

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Jeanne K

set up came up as another person, but after that it worked as it needed to.

9 years ago

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Dorothy S

Dependable, friendly service, willingness to help & answer all questions.

9 years ago

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John M

It works! Just push the button. Great customer service

9 years ago

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Judith D

good communication - first time used it was a godsend

9 years ago

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Judy V

immediate service when needed

9 years ago

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Geneva H

The set up is so easy. Staff answers all your questions and soooo patient!!

9 years ago

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Mary

Very friendly to work with. Quick to respond.

9 years ago

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Guy B

Prompt response to monthly testing.

9 years ago

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Nedra S

I haven't had to use it just check in monthly and equipment works well

9 years ago

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Charles N

response time and communication with family members

9 years ago

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Maureen W

Easy to work with. Good system. Price competove

9 years ago

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Darrell K

great customer service - responsive

9 years ago

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Laura Evans Indiantown, FL

I haven't had the system for long, but I do have to say that I don't like to charge it every night for 4 hours.

9 years ago

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Peggy R Twin Falls, ID

I just barely got mine, but when we were testing it we got somebody on the line right away. It didn't take long for the guy to call me and see if I was alright or not. They were nice and informed, and good information was given. Everything they said that they were ready to do, they did. I got it for myself 'cause I'm alone at home most of the time, and I use a walker. On a typical day, I go for a walk and it's more than the 300 yards, So I take the little white battery pack with me, and that way I don't have to worry about if I'm out of range or not. It's a very busy life; I like it very much.

9 years ago

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Verified Customer

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John Murphy Philippi, WV

It seems like a fine company. I have no problem with it, I never notice actually having the device installed, so just keep up the good work. I've had all positive experiences, but I've never actually used it. I never called or anything, I never use that thing when I experience pain or anything like that, because I really don't experience anything, so I never actually talked to any of the people in person, or had an issue with it at all. It's for myself because of my irregular heart rhythm, but I just sleep within 6 feet of it every night and I don't do anything, I never notice it's over there.

9 years ago

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Verified Customer

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Shelia Degus The Villages, FL

Very good sales team. Very good service. Very good overall experience.

9 years ago

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Marcia Daniel Conyers, GA

Be careful to save your tracking number when returning device! I went through months of hassle when they tried to charge my credit card and wrote threatening letters after my dad died - even after I called AND wrote, furnishing them with the tracking number proving I had returned their device. I would never deal with them again.

5 years ago

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Patricia Kish

Research online showed excellent service. and product. Salesman was terrific (Scott) thoroughly explained it.

5 years ago

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larry Palm Beach Gardens, FL

GPS simply does not work. i EVEN RETURNED THE FIRST DEVICE IN HOPES THAT A NEW ONE WOULD BE BETTER. iT CONSISTENTLY SHOWS ME AT HOME EVEN WHEN i AM AT OFFICE OVER A MILE AWAY. It's not much help if they send assistance to the wrong location. I'm afraid I will have to cancel. This is dangerous for me.

5 years ago

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Penny Mims

I did a research. Customer service was excellent. Thanksgiving day and the agent was excited to help me.

5 years ago

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Andrea Williams

After research, it looked like the best one for my needs. Customer service so far has been excellent.

5 years ago

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Rosemary Schoenly

Researched rated #1. Listened to me and understood my needs. No pressure to pay for anything I didn’t need.

6 years ago Edited September 14, 2021

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Lynette Plander Minneapolis, MN

Company they contract through for service is great, but frequent problems with equipment and can’t get them to replace it and must call multiple times over several weeks to get a response.

6 years ago Edited September 14, 2021

Reply from Medical Guardian

Hello, Lynette. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Matt Savage Middletown, DE

Rated #1 on google - service was great. Spoke with Mary. She related to my concerns about my father. It was nice.

6 years ago

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Kathy Towanda, KS

Not reliable. If the service does not serve an area they should cancel the service and refund your money instead of continuing taking your money. This is a life saving device! They really didn’t care if it worked or not, as long as they got your money.

6 years ago

Reply from Medical Guardian

Hi, Kathy. Thank you for your review. We are sorry that you have had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.

Jul. 30th, 2020

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Laura Levine

Least a.ount of equipment to take when leaving the house. All in one unit...no separate pieceto carry/forget/lose.

6 years ago

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Rosemary Stratton Beaver Falls, PA

I have purchased two medical guardians. One for my mother-in-law and one for my mother. Both of them had bad chargers. I was promised an overnight replacement. That did not happen she has been waiting five days for the replacement.

6 years ago

Reply from Medical Guardian

Hi, Rosemary. Thank you for reaching out. We are sorry for the trouble they have experienced with their devices. We will be sending you a private message asking for account-specific information so that we can investigate this for you. Thank you.

May. 8th, 2020

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Ruth Hickey Great Falls, MT

Installation of Classic Guardian November 18, 2019 and tech visit early December did not reveal my name and address wrong. December 26 test call disclosed your mistake; call representative extremely brusque. Information correct here with Spectrum; three local company individuals required to correct your mistake.

6 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Jan. 15th, 2020

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Ed Cherryville, NC

Found out when trying to activate the GPS device that is does not work in structures with metal roofs. Questioned then how “universally” reliable it was. Not comfortable with something as important as this which may not be functional all the time.

7 years ago

Reply from Medical Guardian

Thank you for your review, Ed! We appreciate your feedback. GPS is not 100% perfect - regardless of whether it is a medical alert device, a cell phone, or another electronic device. Environmental factors can certainly affect its ability to pinpoint the exact position. Our GPS devices use local WiFi networks to triangulate someone's position as a backup to GPS. We hope this helps. Thank you!

Aug. 15th, 2019

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Tom D Los Alamitos, CA

The man that called me and signed me up was very pleasant to deal with and answered all my questions.

7 years ago

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Erin Ferrara North Charleston, SC

Horrible company. I've tried to have them correct their billing system. Charging me double still. This problem has been going on for 7 months. Service problem also. Father had emergency, they called the wrong contact on the account and delayed calling ambulance. Find some one else

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will reach out to you with a resolution. Thank you again for your review, and have a great day!

Jul. 26th, 2019

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Denise Huntington, IN

We have not had to use the Medical Guardian as of yet but are very pleased with the peace of mind it gives us.

7 years ago

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Carrie Elkins, AR

Friendly, helpful staff, unfortunately the product has limited capabilities where cellular signal is poor.

7 years ago

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ANNETTE WALKER Creola, AL

The watch is exactly what I need for my husband, he has dementia. With the help of the lady I talked to get it activated was very helpful.

7 years ago

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KAREN LUNSFORD Gregory, MI

Update: Concerns were addressed. Am considering using service and will update again after using for a while.

7 years ago

Reply from Medical Guardian

Karen, thank you for reaching out. We're sorry you did not receive a call back at the requested time. We are currently looking into your concerns to ensure that this doesn't happen again. Have a great day!

Mar. 20th, 2019

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Joan Willow Springs, IL

I am returning the unit because of the flashing green light. I don't see the purpose of it. I tried turning it around but you could still see it flashing and it was annoying at night.

7 years ago

Reply from Medical Guardian

Joan, thank you for the review. We are sorry that the lights on your device were an annoyance. We do offer a variety of devices to meet the needs of our customers. We do have other options available to you that would not have the same flashing lights you are mentioning here. If you are interested in hearing about other options available to you, please reply directly to this message with your full name, address and phone number and we will have a member of our team reach out to discuss further. Any information shared in your response will not be posted publically. Have a great day!

Feb. 15th, 2019

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Juanita Justice, IL

I ordered with the understanding that it was a ONE TIME charge of $29.95, my mistake. However, I sent the device back and they claim they have not received. In the meantime, I continue to incur a monthly fee for a device and service that I do not benefit from. Not fair! I'm sure its sitting in a warehouse in a pile somewhere.

7 years ago

Reply from Medical Guardian

Juanita, thank you for your feedback. We are sorry about the confusion surrounding your billing. We can definitely take a closer look at this for you and get this situation resolved for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Feb. 13th, 2019

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Dave Elizabethtown, PA

Ordered device on Jan 9th. (Wed) was told I would have it early the next week, possibly by Saturday the 12th. Today is Jan 19th. I still don't have the device. I hope the response isnt that slow when the device is activated and button is pushed for help!

7 years ago

Reply from Medical Guardian

Dave, thank you for the feedback. We're sorry that your device was not delivered in the timeframe you expected. We definitely want to take a closer look at your situation. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look into what happened with the shipping here. Thanks again for reaching out!

Jan. 23rd, 2019

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Jim Smith Chandler, AZ

So far, I haven't gotten the unit yet, company said I would get a tracking number emailed to me, no email. Called the company, unit should have been here by end on the day Friday the 11th, Saturday afternoon, still no unit. Not happy with the unit, but then again I don't have a unit.

7 years ago

Reply from Medical Guardian

Jim, thank you for reaching out. We're sorry that you did not receive your unit as expected. We can certainly look into the status of your you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user (if different), their address and phone number, we will look into the status of the device and be in touch. Have a great day!

Jan. 14th, 2019

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Carol Bowlin

Much Slower than expected response time, in fact one time I also called 911. Every time they go through address, names, etc. be quicker, get to the point of the emergency.

7 years ago

Reply from Medical Guardian

Carol, thank you for reaching out. Typically you should expect a response through one of our devices in under a minute. If that is not the case, we would like to take a closer look at your concerns. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number of the device user, we will be in touch. Thanks again for reaching out!

Dec. 27th, 2018

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Lynne Vriezen

A real person that you can understand always answers the phone and they are always very polite and helpful.

7 years ago

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Jane Eckert

Always at the ready for an emergency. Two methods to keep me safe. Either a wrist band or a lanyard.

7 years ago

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Renee Cheney Martinez, CA

Terrible customer service. After returning merchandise, Medical Guardian continues to bill me on my credit card. They admit their mistake and send me a check but then bills me again for the amount of the check. I can't seem to get rid of this company.

7 years ago

Reply from Medical Guardian

Renee, thank you for reaching out. We're sorry for the confusion surrounding the billing of your account. It looks like you were able to speak with one of our supervisors on 12/19 about your concerns. If you still require assistance, please don't hesitate to reach out to the same supervisor you spoke with or to reply directly to this message if that's easier. Any information shared in your response will not be posted publically. Thanks again and have a great day!

Dec. 20th, 2018