Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star_border

Christos

Someone recommended Medical Guardian to me. I would like to wear the wrist watch while I go on walks, but the device doesn't work past 300 yards. It's a very good device.

8 years ago

check_circle

Verified Customer

star star star star star

Hilda

The first person I talked to in customer wasn't very knowledgeable. I like the price they offer for their medical alert device.

8 years ago

check_circle

Verified Customer

star star star star star_border

Henry

My son decided I should get this medical alert device, and I used it once when I fell and couldn't get up. I think customer service's response time is a little slow.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara

This medical alert device is reasonably priced and fits my needs. The customer service has been great so far, and I haven't had any problems.

8 years ago

check_circle

Verified Customer

star star star star star

Billy

Medical Guardian has a great locating system. I think the monthly charge is very excessive, but thankfully I haven't had to use the system yet.

8 years ago

check_circle

Verified Customer

star star star star star

Penny San Jose, CA

They have good support. It's just quick and easy and there were not a lot of complications to getting the device. It has met my needs.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathryn Bradford, PA

My mother is very soft spoken so when we did the test to set it up she spoke into the machine and the emergency medical services could not hear her and there's no way to turn the volume up on the device so now we're just stuck with it. When the person sold me t his product they did not explain to me that there was not a volume button on the device. The only option available to us was to have them call the house phone and hopefully they'll be able to hear us on that.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous Sunbury, OH

They were very good at following up with us to make sure it was set up. But, I received some other charges that I didn't expect.

8 years ago

Reply from Medical Guardian

Thank you for the kind review! We hope that everything has been resolved with regards to your billing concerns, but if not, please reply directly to this message. Any information shared in your response will not be posted publicly. If you provide us with your full name, address and phone number we will reach back out to help you resolve any outstanding issues. Have a lovely day!

Aug. 22nd, 2018

check_circle

Verified Customer

star star star star star

Samuel Fort Lauderdale, FL

I've spoken with very knowledgeable people. They are easy to communicate with. We also like the fact that there was a necklace as well as a watch.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara

They take the time to explain everything and make sure that everything is correct and double checked it before they get off.

8 years ago

check_circle

Verified Customer

star star star star star

Margaret Saint Charles, MI

So far we're happy with everything. The hardest part is getting my mother to remember to pick up the unit and to wear the pieces.

8 years ago

check_circle

Verified Customer

star star star star star

Brigitte Hunter

it works great and is just what I needed. I do would like a better battery for the charger, need to charge several hours every day/night

8 years ago

Reply from Medical Guardian

Brigitte, thank you for the review. We're happy that you enjoy your Mobile Guardian overall. We do have a couple of other devices designed for on the go use that offer greater battery life and may be a better fit for your needs. If you are interested in hearing more, simply reply to this message and we will have a member of our Customer Care team reach out to discuss these additional options with you more thoroughly. Have a great evening!

Aug. 7th, 2018

check_circle

Verified Customer

star star star star star

Norma G. Taylor.

They answered promptly when I had accidentally hit the bottom. They were very kind when I said I had hit the button by mistake.

8 years ago

check_circle

Verified Customer

star star star star star

Anne

When we call to check, everybody is responsive. They gave me a phone number so that other people can put it in their phone as a contact.

8 years ago

check_circle

Verified Customer

star star star star star

Shirley

They were extrememly helpful from the first time I contacted them. We got the product right away and had no problem setting it up.

8 years ago

check_circle

Verified Customer

star star star star star

Roberta Sharon

It came promptly in the mail and was easy to set up with their help. It's better than this local one we had, and cheaper too.

8 years ago

check_circle

Verified Customer

star star star star star

Charrie Salt Lake City, UT

I chose Medical Guardian because the device followed me around more than what I had before. I can go places where my other one wouldn't let me go.

8 years ago

check_circle

Verified Customer

star star star star star

Dixie Laguna Beach, CA

My biggest problem is remembering when I go out to take the bass part with me. I'm getting better at it but it's a little bit of a learning curve.

8 years ago

check_circle

Verified Customer

star star star star star_border

Tony Olive Branch, MS

Medical Guardian's system is very easy to use and convenient. We use it only for emergencies, but thankfully haven't had to press the alarm button yet.

8 years ago

check_circle

Verified Customer

star star star star star

William T

When I was shopping for medical alert device companies, I chose this one at random. I've never had any problems with their system.

8 years ago

check_circle

Verified Customer

star star star star star

Christine

I think Medical Guardian's equipment is very easy to use. Thankfully I haven't had to use it, but I have it for when I'm home alone.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

My mother has this device, and they were very friendly and helpful when we were getting the device all set up. It's a very simple system to use.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Customer support is very prompt, polite, and helpful in getting your device all set up. They're very pleasant to talk to and work with.

8 years ago

check_circle

Verified Customer

star star star star star

Rose

I like having the security of knowing I have this device if I need to use it. Every time I test the button, they help me out.

8 years ago

check_circle

Verified Customer

star star star star star

Donna

I haven't had to use this device yet, but it's a very convenient system to use. I've had a very positive experience with them.

8 years ago

check_circle

Verified Customer

star star star star star

Elena

I use the device to do tests once a month, and their response time is very good. They're very knowledgeable, helpful, and professional to work with.

8 years ago

check_circle

Verified Customer

star star star star star_border

Agnes Brooks

The staff was very helpful, they kept walking me through the steps of setting it up. They even had me move the receiver and take it to a couple of different locations

8 years ago

check_circle

Verified Customer

star star star star star

Maxine Dykes

They were so accommodating to begin with, they've run a couple of tests with it and were very concerned that it should be working.

8 years ago

check_circle

Verified Customer

star star star star star

Carol Shugar

Every time I've contacted someone, I always got my answers immediately. The watch felt a little cheap, but they have good products.

8 years ago

check_circle

Verified Customer

star star star star star

Janet Marsh

They've been very nice when I call for questions on how to use it. They set it up for me, it was really easy for them to tell me how to do it.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous Elm Grove, WI

They walked me through the installation and made it easy. Testing it is also very easy. The wristwatch is bulky on tiny wrists, though.

8 years ago

check_circle

Verified Customer

star star star star star

Linda Stanley

They are there when you need them for any questions. It works, anytime I test the device they are very accurate, concerned, and caring.

8 years ago

check_circle

Verified Customer

star star star star star

Margaret Ellen Cole Mansfield, OH

I've had no problems with it, and they've been good to me. They're very trustworthy, and I like that it has GPS so I could be anywhere and get help.

8 years ago

check_circle

Verified Customer

star star star star star

Margaret Cook Levy Savannah, GA

Any time I call to test it, it's been quick. Even when I had to call in to change a number, they were very efficient about it.

8 years ago

check_circle

Verified Customer

star star star star star

Kay Vancouver, WA

The customer service is really good, they make it clear how to use. They've been prompt and courteous each time I call.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara Otanez Rohnert Park, CA

I like that it has GPS. The response time is very quick, and they ask a lot of questions. We've been very happy with them.

8 years ago

check_circle

Verified Customer

star star star star star

Joy Kalmbach Elkton, MD

Every single time we got the call with an issue of the buttons being accidentally being depressed, they're just polite, outgoing, and friendly.

8 years ago

check_circle

Verified Customer

star star star star star_border

Mary Watton Sherwood, AR

My mom used it when she slipped in the garage and didn't want to bother us. They asked her if she needed help and they were concerned, which is what I want

8 years ago

check_circle

Verified Customer

star star star star star

Sandy Crow New Bern, NC

They are always there to answer my questions, and they've very good to deal with. It's a great product and it's easy to use.

8 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Calabrese Ormond Beach, FL

I like how I can go outside because it covers a territory. It's easy to use, and I like the way they deal with people online.

8 years ago

check_circle

Verified Customer

star star star star star

Lisa Culver

Easy setup with everything my mother needs. Quick response whenever she presses the button. Gives my mother and our family peace of mind.

8 years ago

check_circle

Verified Customer

star star star star star

Eva Chisholm

Customer Service is very responsive when you ask them something. I chose this after doing research on the internet. It's easy to use.

8 years ago

check_circle

Verified Customer

star star star star star

Eleanor Burnard Nazareth, PA

This is very responsive and it functions well. We got this because of the combination of great customer care and equipment.

8 years ago

check_circle

Verified Customer

star star star star star

Jean Calpabilota

It's served our purpose and we're very satisfied. Everybody that we have spoken to from the company has always been excellent and responsive.

8 years ago

check_circle

Verified Customer

star star star star star_border

Beverly La Rock Elkton, MD

I test it monthly to check to make sure it's working and they are very polite and quick to respond. I live alone so I wear it when I'm up and around during the day.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara Brienza

I think it's very good and the response is very quick. I can't wait until the new freedom watch will be available to get.

8 years ago

check_circle

Verified Customer

star star star star star

Brenda Soloff

This mobile alert system was recommended by my insurance company. I test it monthly and every representative I have spoken to is helpful.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They've been pleasant to work with when we do the monthly checks and at one time there was a little problem. I think it's a very good product

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Gladstone Bonnick

I decided that medical guardian are the right company for me. So far I haven't had to use the service but they're very prompt in alerting when the line is down or anything similar. As far as I can tell the company is great.

8 years ago

Reply from Medical Guardian

Gladstone, thank you for reaching out. We're happy that your experience with Medical Guardian has been a positive one! Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers. Have a lovely day!

Jun. 5th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

W.S. Shawnee, OK

One of the deciding the factors was that I was able to go outside. I've never gotten a call from the company though I I wish did. One of the most disappointing things was trying to cancel this service. I carefully gave them the address to sent the label and they keep sending it to our old address.

8 years ago

Reply from Medical Guardian

Thank you for reaching out. We would certainly like to assist you if you are still in need of additional assistance in canceling out your account. If that is still the case, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out about cancelling out your service. Have a great day!

Jun. 5th, 2018