Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Lisa Bort

2 month user, father push button accidentally, guardian instantly responded. Definitely makes this daughter feel protected.

7 years ago

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Verified Customer

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Carie Becker, MN

It was really easy and user friendly to set up. It gives me a sense of relief that I can shower and if I fall I have a backup.

7 years ago

Reply from Medical Guardian

Carie, thanks for the review. We're happy to offer you a sense of relief as you go throughout your day!

Dec. 21st, 2018

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Verified Customer

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George Austin, TX

The equipment is well designed and I don't have problems charging it or anything. It takes a little time to contact people though.

7 years ago

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Verified Customer

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Sandra Scott Arlington, TN

I have neuropathy in my left foot and leg which has caused me to fall numerous times. One push of the button and they have someone out to help me.8

7 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We're happy to have been there for you when you've needed us!

Dec. 21st, 2018

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Verified Customer

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Gay And Bob Lorain, OH

I have tried out the device and the customer support answered it very quickly. The times that I've had to call because I've touched something, they've answered very quickly.

7 years ago

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Verified Customer

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June Ladson, SC

Their customer service was excellent from the setup perspective. Setting us up and talking us through what was going to happen.

7 years ago

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Verified Customer

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Clydene Pottsboro, TX

They help me set it up when we first got it. The battery went down and I got an email telling me that my mom needed to charge her device.

7 years ago

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Verified Customer

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Geraldine Ft. Pierce, FL

I had excellent service from them getting it all set up. It seems to work fine. It's nice to use the wristband and she's very comfortable with it.

7 years ago

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Verified Customer

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Arlene

I could not use it. The only time I needed to use it, I locked myself out and I needed to get the key that's in the lot lock box it would not open I had three people come and try to open it with the dial and it will not open I have to have somebody come out check so the only experience I've had with them is that it didn't work. Their customer representative was very friendly to you made the sale and then she cut you off cold. I haven't had any support if you go by what support what I've had.

7 years ago

Reply from Medical Guardian

Arlene, we're sorry that your experience with our company has been less than ideal. We would like to look further into your concerns. Would you help us in locating your account? Any information shared in your response will not be posted publically. If you could provide your full name, address and phone number, we will look into your complaints. Thanks for reaching out and have a nice day.

Dec. 15th, 2018

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Verified Customer

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Anonymous

The few times I've called they've been very responsive. I saw it in Consumer Reports and general reviews online made me choose it.

7 years ago

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Verified Customer

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Theresa

The customer service seems very responsive. I think it's too easy to have the fall button pressed when you don't mean to.

7 years ago

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Verified Customer

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Janet Decatur, AL

Customer service is very friendly. I don't like having to charge the device so much. I like the features that they offer, and how responsive they are.

7 years ago

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Verified Customer

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Joy & Melvin Maricopa, AZ

The device has gone off without us pressing the button before. Customer service promptly came on and asked if we were ok.

7 years ago

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Verified Customer

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Eddie Jean Columbia, MO

We signed with medical guardian because they can go through a landline. The service is easy to use. The service is worth the cost.

7 years ago

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Verified Customer

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John Shingle Springs, CA

Medical Guardian is courteous, helpful, and friendly. When I needed help, the sent the fire department over. Its not as cheap as another company we are using.

7 years ago

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Verified Customer

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Anonymous Rensselaer, IN

Customer service has been very professional. When we did a test, customer service was on the phone right away asking if we needed help.

7 years ago

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Verified Customer

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Irene S Harrisonburg, VA

I accidentally set off the alarm and got an immediate response. I was pleased with the help that I got right away. The device is very durable

7 years ago

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Verified Customer

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Comfort Marietta, GA

I went with this mostly for the price. They were really helpful with the set up. It's pretty inconspicuous so it's just nice to have just in case.

7 years ago

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Verified Customer

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Jewell Avery, TX

I got it for my mother and it is the best and it worked. It is the best service for the money. They were always really helpful when we called.

7 years ago

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Verified Customer

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Suzanne West Alexandria, OH

It's easy to use. It hasn't given me any problems. I haven't had to really use it but every time that it says to test it works.

7 years ago

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Verified Customer

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Katharine Frankfort, IN

I like that it gives you more freedom than just 300 ft. I can carry this little pocket with me that fits the battery apparatus.

7 years ago

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Verified Customer

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Leah Girard, OH

Because they are efficient and affordable. I feel safe knowing my mother is taken care of when I she goes out and at home.

7 years ago

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Verified Customer

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Cynthia Townsend caring for Gloria Graves. Philadelphia, PA

Because this Service is Effective. The Service for what we needed insure that she is and has someone to reach to in an Emergency

7 years ago

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Verified Customer

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Nicole Adam New Rochelle, NY

It is difficult to say how to rate the device as I have not had to use it. I will say that the lights blink frequently, meaning that the cell towers are being iffy. when I tested it during one of the blinking times I could not get through which is concerning as if a test is not going to work, how would a true emergency be?

7 years ago

Reply from Medical Guardian

Nicole, thank you for the review. We're sorry that you've experienced difficulties with your device. We will be in touch to troubleshoot and ensure that everything is working as it should. Have a lovely day!

Dec. 11th, 2018

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Verified Customer

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Mark West Linn, OR

I haven't had any issues with wait time and they've always been responsive. It's really easy to hook up and easy to use.

7 years ago

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Verified Customer

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Anonymous Osage Beach, MO

They are extremely helpful when they walk you through the system. They help you with the testing. The watch band is just a little too cumbersome.

7 years ago

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Verified Customer

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John Peckville, PA

I did the test and right away they were there and had all the information. They sent me a lock box for my front door. They're very helpful.

7 years ago

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Verified Customer

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Catherine Broomfield, CO

We've had one person assigned to us the whole time we've had the unit and it is easy to set up and easy to use. They also didn't make me sign up for a contract.

7 years ago

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Verified Customer

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Jeffrey Hilliard, OH

They've been very responsive whenever you have to contact them for any reason. It's a little too easy for me to set it off.

7 years ago

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Verified Customer

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Patricia Central Point, OR

They had really good customer service when I was trying to set it up. They were very understanding and everything. The necklace is easy to use.

7 years ago

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Verified Customer

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Terry Corbin, KY

I feel that Medical Guardian offers everything that I need in a service at the right price. They have always been helpful when I called.

7 years ago

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Verified Customer

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Jeanne Cincinnati, OH

The device is very inconspicuous and easy to use. The price is a little bit more than what was advertised on the website.

7 years ago

Reply from Medical Guardian

Jeanne, thank you for the review! Would you mind sharing a bit more about the pricing confusion you're discussing here? We want to make sure that customers are clear on pricing. Please feel free to reply directly to this message. Any information shared in your response will not be posted publically. We're happy that you are pleased with our service overall. Have a great day!

Dec. 6th, 2018

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Verified Customer

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Anonymous Madison, AL

The device is easy to set up and easy for the elderly to use. Everyone at Medical Guardian has been professional and helpful. I have had a very positive experience so far.

7 years ago

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Verified Customer

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Vivian Fox Vancouver, WA

great company good response Accidentally pushed emergency button responded immediately We thought this was an excellent response to our problem

7 years ago

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Verified Customer

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Beverly Hutchins Murrieta, CA

I have received only professional communications with MG. I had my first false alarm this am. Quick professional response.

7 years ago

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Verified Customer

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Carol

I chose to use the bracelet. It isn't the best designed bracelet. It keeps getting undone. Customer service is great at responding to any calls.

7 years ago

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Colleen Milwaukee, WI

I am able to take it with me wherever I go in the United States. Customer service is polite and are able to answer any questions I have.

7 years ago

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Verified Customer

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Carolyn Marietta, GA

Susceptible to having the alarm accidentally set off. I also think it is cumbersome to have to carry the main device everywhere with me.

7 years ago

Reply from Medical Guardian

Carolyn, thanks for reaching out! We offer a variety of products to meet a variety of needs. If you are interested in an all-in-one wearable device, we have other options that may be a better fit for you. Simply reply to this message if you would like for us to reach out and discuss additional device options with you further. Have a lovely day!

Nov. 29th, 2018

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Verified Customer

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Joy Montpelier, OH

When I fall, I am able to connect with someone right away for help. I would like to see a fall detection feature on the device.

7 years ago

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Verified Customer

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Ann Fort Myers, FL

They help us set it up and everything else, it's been wonderful. However, I'm not crazy about the bracelet because it tends to irritate the skin.

7 years ago

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Verified Customer

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Anonymous San Jose, CA

It is useful inside and outside the house, and it has the ability to be spoken to. I haven't had to use it yet, but they are responsive.

7 years ago

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Verified Customer

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Kimberly Overby Aylett, VA

I've had no problems with the service and setup was a breeze. Customer service was above and beyond. Thanks Medical Guardian for peace of mind

7 years ago

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Elizabeth

Customer service is always very helpful. It is convenient, and comes with a necklace and bracelet which gives you the option of either or.

7 years ago

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Betty

The device isn't that heavy, and it doesn't bother the neck when I wear it. Customer service answers all of my questions.

7 years ago

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Verified Customer

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Betty

I signed up with Medical Guardian because it is able to extend outside. When my mother fell, Medical Guardian notified both me and the ambulances.

7 years ago

Reply from Medical Guardian

Betty, thank you for the review. We're happy that we were able to be of assistance when your mother had a fall. We hope she is doing well. Have a great weekend!

Nov. 16th, 2018

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Verified Customer

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Jessie Kay

I am very satisfied with everything that Medical Guardian has to offer. Everyday I test the devices, the service works wonderfully.

7 years ago

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Verified Customer

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Helen Hilliard, OH

They are always there to help you and there is never a delay when you call in. It is very effective and ranges from a large area.

7 years ago

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Verified Customer

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Dorothy Cocoa, FL

I did go down once and had to use it and had a rather quick response from the emergency crew and also had a phone call from the company checking on me. The response was good.

7 years ago

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Catherine

We've had no issues. Somebody was always there to respond to our questions. They respond quickly and they can hear everything even at far distances.

7 years ago

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Verified Customer

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Jerry Las Vegas, NV

The customer service is right on the job. When I called to test it, it went off perfectly like it was supposed to so I think they're all the best.

7 years ago