Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Corpus Christi, TX

I have always received courteous service from Medical Guardian. We haven't experienced any problems with them since we signed up.

7 years ago

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Verified Customer

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Antoinette

Customer service is very friendly and knowledgeable. I like how it includes GPS and the ability to wear it on your wrist.

7 years ago

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Verified Customer

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Jerry Sioux City, IA

I had no problems with it during the initial test. All of the workers are very courteous. I have had no problems with them at all.

7 years ago

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Gladys Dalton, OH

I am glad it is there if I need it. They have already called us to check up and make sure everything is working properly.

7 years ago

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Verified Customer

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Roland E. Holland

Because the system is as advertised. The sense of security I feel, as well as that of my family members makes for great satisfaction.

7 years ago

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Sharron Turnage-Smith

The product did exactly what they said it what do but thankfully I haven't needed to utilize the service for what it was intended for.

7 years ago

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Verified Customer

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Gail Znachko

Have had no special need so really don't know how good they are! Was disappointed to find there was an additional fee for picking up on a fall when incapable of pushing button. Was more than disappointed, was mad.

7 years ago

Reply from Medical Guardian

Gail, thank you for the feedback. We're happy that you have not had to make use of our services as of yet, but hope that our device gives you additional peace of mind as you go throughout your day. With regards to the additional fee for fall detection, we apologize if that was not clear when you initially ordered your system. This information has been shared with the manager of the Life Safety Consultant you initially spoke with to ensure that other customers don't have a similar experience. Please do not hesitate to reach back out, you can reply directly to this message, if you have any other questions or concerns.

Jan. 23rd, 2019

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Anonymous Big Bend, WI

This had the kind of options that were appropriate for our needs. My mother wears the wrist band and she can easily use it.

7 years ago

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Verified Customer

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Barbara Sheboygan, WI

I can tell by the lights on the device that it's always working properly. They've been extremely helpful anytime I have needed them.

7 years ago

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Verified Customer

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Anonymous Los Angeles, CA

They check up on you if you need a battery change or anything. It is a very convenient product. It will get you help faster than dialing 911.

7 years ago

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Verified Customer

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Anonymous Washington, DC

The people I have talked to were very positive. They explained everything to me. It was in my best interest to get it because I live alone.

7 years ago

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Carol Kent, OH

It is satisfying knowing that help is always available if I need it. I wear the bracelet every day, even in the shower. It is very comfortable.

7 years ago

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Roberta Champaign, IL

I put it on first thing in the morning and the portable device in my purse whenever I go out. I feel very secure with it.'

7 years ago

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Henry Westwego, LA

I have nothing bad to say. They are very alert and always have someone to answer the phone all the time. I like the bracelet.'

7 years ago

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Martha E Newnan, GA

They are very good about answering calls. The alert system is very good and it is a great product for older people like me.

7 years ago

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Verified Customer

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James I Philpot, KY

The installation went fine and they delivered as promised. It is good quality. They did everything they promised they would do.

7 years ago

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Verified Customer

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Starr Humboldt, TN

It is with me all the time because I do fall a lot. I can tell they care because they are always concerned when they call.

7 years ago

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Verified Customer

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Paul Paris, AR

When the unit arrived, I called the phone number I got very courteous and informative answers. It is well made and is very convenient.

7 years ago

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Natale

It had gone off a couple of times accidentally and everything was good. They called back and contacted me and everything.

7 years ago

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Verified Customer

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Cheryl Greenville, SC

The battery life on the device is very good. The customer service has answered all my questions that I've asked when I called them.

7 years ago

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Verified Customer

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Cynthia Macon, GA

The customer support is very alert and I think they give you the right information. There is always a human being that answers.

7 years ago

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Verified Customer

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Shalonda L Baltimore, MD

Everybody is really nice to talk to. They talk to you in a respectful manner. They answer questions respectfully and properly.

7 years ago

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Verified Customer

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Anonymous Clearfield, UT

One time I had to call because the device had to be replaced because it got wet and they took care of that in just a couple days.

7 years ago

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Verified Customer

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Martha Rome, GA

Everybody I've talked to is at the top. They just explain everything where I can understand what they're saying and they're just real helpful.

7 years ago

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Verified Customer

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Susan Delaware, OH

The times we did use the device, it worked great. People showed up right away. Everything they said it would do, it actually did perfectly.

7 years ago

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Verified Customer

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Anonymous Lutherville, MD

I was pleased with the presentation. It fit into everything I needed. The charging machine takes up very little space and is neat looking.

7 years ago

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Robert Ephrata, PA

I am getting older and I feel like I needed a medical alert system. I feel very comfortable with my Medical Guardian pendant.

7 years ago

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Verified Customer

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Eric Westlake Village, CA

They are always there to respond and are always friendly, knowledgeable, and helpful. It is easy to use and I always get a prompt response.

7 years ago

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Evelyn Warwick, NY

I wear the Medical Guardian around my neck and it hasn't given me any problems. The people I spoke to were very happy sounding.

7 years ago

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Naomi Live Oak, FL

I wear the bracelet all day and I don't worry any more. I haven't had to deal with them since I bought the device. It has been a success.

7 years ago

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Anonymous Chula Vista, CA

Medical Guardian is the first emergency response device that I have had and it is great. They helped me set up everything and it was good.

7 years ago

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Verified Customer

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Lois Myrtle Beach, SC

They have been responsive when we have called to check it. They were very friendly and very professional. The strap was too long so we had to cut it.

7 years ago

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H Edenton, NC

It is very user friendly. When I accidentally pressed the button, someone came on immediately and asked me if I needed assistance.

7 years ago

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Anonymous

They have been very responsive to any questions that I have had. It is easy to use and is clear and easy to hear. The product is great so far.

7 years ago

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Betty Auburn, IN

I just wish that the GPS feature was featured in the regular necklace so I don't have to breing a separate device with me every time I go outside.

7 years ago

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Verified Customer

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Shirley And William Tigerton, WI

They explained everything but I was a little confused on some things. I would have preferred them coming out and setting it up because it was kind of confusing.

7 years ago

Reply from Medical Guardian

Shirley and William, we thank you both for the review. We're sorry that the initial setup of your device was a bit confusing. If you still have any outstanding questions or concerns, don't hesistate to reply directly to this message. Simply reply with your full names, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Wishing you both a lovely day.

Jan. 10th, 2019

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Vera Chandler, AZ

The customer service has been good. When I called and checked out the company and then I called back to make sure the system was working properly.

7 years ago

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Josephine Metairie, LA

They answer quickly and they are very nice about it. My mother had a fall and she used it and they called me before they call the ambulance.

7 years ago

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Sallyn M El Dorado Hills, CA

They've been very helpful and responsive. I have no experience with other devices but this one seems easy to use and so far I like it.

7 years ago

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Jeannine

The price of the service is set at a decent price, and the customer service is very good. Customer service is very courteous.

7 years ago

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Anonymous Rockford, IL

I always get quick responses to my calls. The instructions are easy and very understandable. I have confidence in Medical Guardian.

7 years ago

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Saundra Punta Gorda, FL

The sales representatives have always been informative and helpful. The person answering the emergency has always been confident.

7 years ago

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NOLA Drake Vinton, IA

Very simple and reliable product! It's a real relief for my 93 year old mama living alone knowing that she has her necklace on!

7 years ago

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Ronald Lexington, KY

One time after I pushed the button and they called, it cut off for some reason. They went on and notified help for me but I didn't know because they didn't tell me.

7 years ago

Reply from Medical Guardian

Ronald, thank you for the feedback. We would like to take a look at what happened in the instance you're discussing here. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number of the device user, we will be in touch. Thanks again for the review and have a great day!

Jan. 8th, 2019

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Bonnie Lee McHenry, IL

I think it's easy to use. It's simple. There's nothing complicated about it. The only thing I don't like is the string that the necklace hangs on.

7 years ago

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Joan Granger, IN

The device was easy to set up and customer service was great with the information given over the phone and the use of purchasing the equipment.

7 years ago

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Emerson S Hemet, CA

Delivery was quick and it was easy for me to understand. I love the container for it, I don't fumble around with it at all.

7 years ago

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Darrel Helendale, CA

The lady I spoke with when signing up was very helpful. Everyone has been very nice, even when my husband accidentally hit the button one day.

7 years ago

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Carlene Lewisburg, TN

I was very impressed to hear that they would call me right away in the event of a medical emergency. I would recommend this to anyone that needed it.

7 years ago

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Joyce H Portsmouth, VA

I was looking for something I could carry with me that wasn't going to be bulky. The only problem I have is I sometimes forget to take it with me.

7 years ago