Name: Medical Guardian
Rating: 4.5

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Anonymous Apache Junction, AZ

My children are the ones that bought it for me. I've used it when I go out of town. I enjoy having Medical Guardian, it makes me feels safe and secure.

8 years ago

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Anonymous

I dd research and concluded that Medical Guardian was the best option. I'm very satisfied, because it does what they said it was gonna do.

8 years ago

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Elizabeth Carkhuff

Everything is very comfortable. I haven't had to use it yet, thank heavens. I really do depend on it though in the case that I might need it someday.

8 years ago

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Anonymous

I checked out and saw that it was the right one for me. Whenever I'm away or anytime I just wear it. Every time I called to check up, the people have been helpful but I don't receive much of a follow up.

8 years ago

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Stacey Mummert

Medical Guardian is a nice product. I feel very comfortable having it. I've never had to use it, so that's very fortunate.

8 years ago

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Anonymous

My children decided I should have it. I haven't had to use it, but I wear it every day. I feel very secure to have Medical Guardian.

8 years ago

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Ardlen Orrino

My wife and I have serious physical problems so having Medical Guardian is very handy and we're very fortunate. It's pretty efficient.

8 years ago

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Martha Stone

I saw it through an advertisement. The support system is great, they contact my husband and they contact my relatives. I don't like the range it has, it seems limited from my home.

8 years ago

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Harry &

The price and being able to go anywhere with the device. I've made test calls on the device and every test call failed. They ended up having to use their GPS equipment to find my location. The support team or so called support team did not remedy the situation. I believe I either had faulty equipment or they had false advertisements. They told me my location was a half mile in a park while I was actually at the doctors testing it. I plan to cancel it in the near future.

8 years ago

Reply from Medical Guardian

Harry, thank you for reaching out. We are currently looking into your situation and will be in touch to help troubleshoot.

Mar. 1st, 2018

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Anonymous Waterford, MI

I decided to get medical guardian for safety reasons though I've never used it before. Medical Guardian has a friendly staff.

8 years ago

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Bertie Williamston, SC

We compared Medical Guardian with other medical devices. It hasn't been used other than testing it. They are super nice and seem very attentive.

8 years ago

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Sandra Moore & Malcolm Monroe San Antonio, TX

We have fallen a couple of time since we don't have good balance. I've struggled when I've used it. The Medical Guardian staff doesn't answer quick enough.

8 years ago

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Anonymous

My son is the one that decided for me. I've had a heart attack and he decided to do it. I've never used it, but I wear it all day.

8 years ago

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Jerry Browning

I didn't decide to get it, my children did for me. I have inadvertently triggered it twice. I felt like they took a long time to answer. It seems to be easy to use though.

8 years ago

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Carol Robinson

I just liked what they advertised, so I got it. They are nice and friendly. If you ask them to, they'll help you test the button.

8 years ago

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Kenneth C Fitzgerald

I needed a company that monitor 24 hour GPS tracking system for my father. Fortunately we haven't had to use it, we just have it just in case.

8 years ago

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Stephanie Beal

I thoroughly researched different services and Medical Guardian came out on top. The device has been easy to use and they have been very responsive.

8 years ago

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joanne moore

I wear it and it's very convenient. I used it once when I fell. I was alone so I pushed the button and help came out quickly.

8 years ago

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Anonymous Wilberforce, OH

My daughter was the one that decided to get it, not me. I usually put it on in the morning and wear it until I go to bed. I wear it around my neck so sometimes I lean against something and set it off. I always get a call from them whenever that happens. It has been quite satisfactory.

8 years ago

Reply from Medical Guardian

Thank you for the kind words. It appears that you have been satisfied with our service overall. Is there anything we could do better to earn a higher rating? If so, please tell us! We're looking to earn a 5 out of 5 with our customers. Have a great weekend!

May. 24th, 2018

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Ethel Hoeffer Gainesville, VA

I did research on Best Reviews. I bought Medical Guardian for my mother. Customer support works well, it's never failed.

8 years ago

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Anonymous Manning, SC

My brother purchased this and I have it. I don't have any complaints about it. I know it works because they have responded the couple of times I've hit it

8 years ago

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Jim Hutcheson Austin, TX

I saw something written about them somewhere and compared them to other companies. In the end I picked them and have it on standby in case I fall. The button is very effective but they're not really prompt when I push it.

8 years ago

Reply from Medical Guardian

Jim, thank you for the review. We're happy that your experience with Medical Guardian has been a positive one overall. Regarding response times for your Home Guardian, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. You can reply directly to this message, and we will have a member of our Customer Care team reach out to discuss your concerns. Have a great day!

May. 22nd, 2018

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Patricia Emerson Florence, KY

I picked it mainly because of the price. I have the wristband button but a part of it broke off and I can't find the thing.

8 years ago

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Diane Waltzing Osakis, MN

I did research online and found Medical Guardian. I got it for my mother who fell out of bed. You can get a hold of them right away.

8 years ago

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Rose Pueblo, CO

I did my research before picking them. I wear it every day. Every time I call to test the button everybody is pleasant and nice.

8 years ago

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Gwen Skillings

It was recommend by a friend. I've never used it thank goodness, but I know it's important. I do tests on it and check it every month.

8 years ago

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Steve Cutair

I picked them because it was the right price and I didn't need to sign a contract. Typically, it works fine when I test it but sometimes the main unit runs out of battery too soon.

8 years ago

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Gloria Mcclure

I've never had to use it for any type of problem or emergency. I've never had anything like this before, the device works well.

8 years ago

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Anonymous

My daughters went out to get it for me. I haven't used the device so I don't really have any problems with it. It could be a bit more economical.

8 years ago

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Donna Walker Brainerd, MN

Customer support is good, they are always willing to work with us. The only time I've used it was a false alarm, the button is very touchy.

8 years ago

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BK

A friend who had it, told me about it. I have not had to use it thank God for that. I feel a lot safer having it, this is very good. I like the idea of the GPS on it.

8 years ago

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Lynn

When I test it, it takes a long time in my estimation to answer. Sometimes it says I need to move to get a better signal. If I'm incapacited that and I wouldn't be able to get a better signal, how good is it?

8 years ago

Reply from Medical Guardian

Lynn, thank you for the feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. Would you be willing to help us locate your account so we can troubleshoot your device if that is not the case? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our team reach out. Have a great day!

May. 15th, 2018

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Betty Dodd

We have had no issues,their customer service is qmazing,the devices work greatly, they even call to remind when to charge.

8 years ago

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Richard & Elaine Larson

I got it for my parents. In the few times my parents have had to use it, it has worked, but the response time is not always what it should be. We think the medical guardian is overpriced.

8 years ago

Reply from Medical Guardian

Thank you for the feedback. We're happy to have been able to offer assistance to your parents when they have needed it. Regarding the response time for their device, they should be able to reach one of our highly trained operators in under 60 seconds under typical conditions. If that is not the case, we would like to troubleshoot their device. Please reply directly to this email if you would like a member of our Customer Care team to reach out. Have a great day!

May. 11th, 2018

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Terri Wrobleski

I got it for my mother. She doesn't use it yet, but she likes the customer support, it has been very easy and accessible.

8 years ago

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Hazel Stephens

Thank God I haven't had to use it for a medical emergency, I just keep a check on it. I push the button for a check and they answer it immediately.

8 years ago

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Dottie Maxwell

Honestly, I picked them because of the price. I have it just in case something happens. I'm sure that when I need them they'll be there.

8 years ago

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Clarence Foy

I did some research and decided to go with Medical Guardian for my dad. The representatives that we've talked to have been very helpful and knowledgeable.

8 years ago

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Anonymously

I've only had it a few months. I needed something in case I did fall because I have a problem with my knee. I haven't had to use it yet, but I used a couple times accidentally and they responded very quickly.

8 years ago

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Anonymous

They had what I wanted so I got it. It's good. I can go anywhere I want to go with it and they'll pick up quickly if I need them.

8 years ago

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Donna Firpo Hartselle, AL

I call in every month for do the test of the device and it works perfectly. They're always very nice and polite with me.

8 years ago

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Diana

Very easy to use. Service is quite prompt. Like that can check once a month to be sure your service is connected and working. Give you peace of mind

8 years ago

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james M Wright

Have no reason not tom grant 5 star. Have not had an emergency , but have set off alarm by mistake a couple.times It was resolved

8 years ago

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JAB

Prompt with delivery of medical alert devices. Customer service is helpful if you encounter issues however wait time can be lengthy to talk with someone.

8 years ago

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Roxanne

I have found Medical Guardian to be responsive to my inquiries, concerns, etc. Their Customer Service Reps are very helpful and friendly.

8 years ago

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Vivian Hull Farber, MO

I bought it because my daughter made me do it. I chose this one for the price. I never had to use it. I had set it off accidentally and the response was fast.

8 years ago

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Sylvester And Shirley Saint Paul, MN

My wife bought it for me because I do the security rounds in my building. Right now I'm having a problem with it. I've had two false alarms on it, I don't know what happened with it.

8 years ago

Reply from Medical Guardian

Thank you for the review. We definitely would like to look into your concerns with false alarms to see if there is something we can do to help you out. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out and we hope you have a lovely day!

May. 2nd, 2018

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Hope Vaca Artesia, CA

We switched from a different service because the last one didn't meet our standards. I though this one would be sufficient to guard my mom wherever she went if she needed assistance. I know that she was wearing it but I noticed that one time she fell and there was no alert or anything about it. no one called us and we had no idea that it had even happened. We later realized it wasn't even functioning right because apparently it hadn't been properly activated. Months went by and no one gave us a call to make sure things were alright. There has been no communication whatsoever.

8 years ago

Reply from Medical Guardian

Thank you for the review. We certainly hope your mother is doing OK after her recent fall. We will have a member of our Customer Care team give a call to ensure everything is working as it should with your mother's Home Guardian and answer any additional questions. Have a lovely day!

May. 2nd, 2018

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Anonymous San Diego, CA

I decided to buy it after I read the reviews online. I rarely put it on so it's probably is fairly useless to me because it's not comfortable, that's one of the problems.

8 years ago

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Rita J Aurora, CO

The two times I've had to use this service it was great. Prompt response with excellent personnel to deliver care. Couldn't have been better.

8 years ago