Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star

Barbara

I switched to Medical Guardian when another company proved to be unreliable. Medical Guardian is responsive and reliable.

8 years ago

check_circle

Verified Customer

star star star star star

RosaMyers

My mother had it less than a month. She couldn't push the button, my brother did. She was already gone, but it did work.

8 years ago

check_circle

Verified Customer

star star star star star

Susan

I am new, so have no experience with their response to emergencies, but their PR is great. This survey is really not representative of my experience.

8 years ago

check_circle

Verified Customer

star star star star star

Milena

The customer serice people are very friendly and on occasion I've accidently activated an alert and they are quite nice.

8 years ago

check_circle

Verified Customer

star star star star star_border

Jeff P.

Thry providr piece of minf if I fall. I am 59 and can move around fairly well but, If I do fall I will have no way of getting up without help so I would be stuck.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Benjamin Frank Mount Carmel, PA

My daughter picked that out.. We are just barely in the range in the town that they use we had to move it around to different locations, different readings but now we are ok. I think my neighbor needs one.

8 years ago

check_circle

Verified Customer

star star star star star_border

Patrina Agosta Clinton Township, MI

It had the best reviews when I looked that online. I brought it to my Mother. I have tested it a few times and they answered the phone quickly and very controlled

8 years ago

check_circle

Verified Customer

star star star star star_border

Joan Koll Fayetteville, NY

Thank god I've never had to use it. Once I called them to make sure that the thing worked and they reassured me that it did. It's a handy thing to have.

8 years ago

check_circle

Verified Customer

star star star star star_border

John Weber Springfield, OH

The advertising convinced me of getting it. I haven't had to use it yet. They answered my questions when I called. I think that the wrist band is OK to use.

8 years ago

check_circle

Verified Customer

star star star star star

Carole Brady Pasadena, CA

Their transmission goes a lot further than other companies, I haven't had to use it yet but when I tested they're always right there.

8 years ago

check_circle

Verified Customer

star star star star star

Marjorie Hammaker Punta Gorda, FL

It had a good reviews I don't use the device, I bought it for my mother, I've only talked to them once and they were very helpful.

8 years ago

check_circle

Verified Customer

star star star star star

Mary Johnson Trumann, AR

My daughter decided for me. I haven't had to use it. Well it's just assurance, good assurance. I have not fallen, I am proud it's working fine.

8 years ago

check_circle

Verified Customer

star star star star star

Eleanor Massa Kokomo, IN

I live alone and fall a lot because have multiple sclerosis. It came in handy one time, I just used the button and then they came. It works.

8 years ago

check_circle

Verified Customer

star star star star star

Shirley Wagner Medford, WI

Because I saw the ad and it looked good. I've never had to use it but I wear it everyday. Its just very good because they keep checking on you.

8 years ago

check_circle

Verified Customer

star star star star star

Thelma J Berry Kansas City, MO

I've had it for over a year but I don't even use it to be honest. They really don't bother me either. It's just sort of there if I need it.

8 years ago

check_circle

Verified Customer

star star star star star

Lorine Tatum Henderson, TX

I just got the information somewhere. Well thank god we have not had to use it, someone accidentally pushed it and they always respond.

8 years ago

check_circle

Verified Customer

star star star star star

Noemie Mcnamara Schriever, LA

I just saw it advertised and we got it. We never had to use it yet, we just got it just in case, when we tested they call you right away.

8 years ago

check_circle

Verified Customer

star star star star star_border

Betty Mallory Toledo, OH

Picked out of my house, no recommendation or something. I've been lucky I've never had to use it. It is too difficult to speak when you have a problem.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Gaylord Hall Incline Village, NV

My son decided it that was the best. I've never had to use it however they were a couple of times that I accidentally pushed the button for the last time it took about three minutes before anything and he talked to me.

8 years ago

Reply from Medical Guardian

Hello Gaylord, we are sorry to hear about your experience with our Premium Guardian unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We will have one of our Customer Care Specialists reach out to you shortly to troubleshoot this issue. We value your feedback.

Apr. 4th, 2018

check_circle

Verified Customer

star star star star star

Lynn Mckinney Columbia, MO

It was my daughter's decision to get it. I check it once a month and they always answer. I only wish it wasn't so bulky.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Irma Lowe Highland, CA

I needed something so I when I saw an advertisement for it I just went for it. It's very convenient. On a typical day, I just wear the button around my neck in case I need it.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John And Virginia Kemp Milford, OH

I purchased it for my parents. The device is supposed to have a fall sensor feature, but that apparently doesn't work. The one time that we could've used it when my mother fell, the fall sensor didn't detect it and they didn't respond. I can't get through to them if I call them with a phone either.

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your Mother's experience with our fall detection pendant. We would be happy to speak with you regarding your parents' Home Guardian unit. We were experiencing a high call volume a few weeks ago however, we have taken some steps to address this matter. We will have one of our Customer Care Specialists reach out to your parents' shortly to discuss the fall detection pendant. We appreciate your feedback.

Mar. 28th, 2018

check_circle

Verified Customer

star star star star star_border

jvh Port Jefferson Station, NY

great product, no high pressure sales just a professional explanation, product was delivered two days later than promised i was credited for my overnight charge

8 years ago

check_circle

Verified Customer

star star star star star_border

JMcNelly Ormond Beach, FL

I like it the product very much. Easy to setup, and the button around the neck is close in case of an issue. I just have not needed it yet, which is good.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Peggy Kraus Southampton, NY

So far haven't needed to use the devise. In the early stage the device went off accidentaly and this was a nuisance since it was late at night,waking up my son who ldoes not live with me.

8 years ago

check_circle

Verified Customer

star star star star star_border

Stephanie- granddaughter of customer

There is always room for improvement. Thank goodness we haven't had to make use of it but I suggest that they do 3 or 6 month test call reminders to test the unit/batteries.

8 years ago

check_circle

Verified Customer

star star star star star

David Maggie Valley, NC

The price was the main reason I picked them. I've needed to call them several times and it works. They've always met my needs.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Joyce Blackmon Memphis, TN

I saw it rated well in the AARP magazine, so I got it. I sort of discovered them after I had the need for it but since then I haven't had a reason to use it. I feel comfortable with it though.

8 years ago

check_circle

Verified Customer

star star star star star

Nancy Walkenford

I have not had to use it, except for when I do my monthly call to verify that it works. I think they could answer faster to those tests...

8 years ago

check_circle

Verified Customer

star star star star star

Nancy Dorr

My daughter picked it for me. I haven't had to use it but it's handy and always there for me if I need it. I do think the price is a little high...

8 years ago

check_circle

Verified Customer

star star star star star

J.G. Weatherford, TX

I researched on the internet and got it for my mother. They are very dependable and the device always works. It's also comfortable.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Cincinnati, OH

My situation is kind of unique since I live in a house that has 4 levels. Unless I'm in the middle of the house, the signal from the thing doesn't get picked up when I push the button. Right now, it's just useless. I would probably need at least 2 boxes to cover the whole house. Because of that, I don't think I'll renew it.

8 years ago

Reply from Medical Guardian

Hello, we appreciate your feedback. We would like to check the type of unit you are using to better assist you with your signal concerns. We can have one of our Customer Care Specialists reach out to you. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. Thanks!

Mar. 27th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Williamson, NY

My family decided to get this for me. I had to use it once when I fell in my garage. It was very cold at the time, but they were right there for me. It's worthy every penny.

8 years ago

check_circle

Verified Customer

star star star star star

Emma Peshkur Seattle, WA

We never hesitate to call them when we need it. The device is excellent and there's no delay when we call. It's all fine.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I was familiar with them and their price looked good, so I got it for my mother who lives alone. The device is good. There was one time when we got a false alarm from the button and they called my mother to check on her.

8 years ago

check_circle

Verified Customer

star star star star star_border

Virginia Sawyer Beverly Hills, FL

My children picked this for me. The device is very simple, not complicated at all. I use the watch or the necklace every day. They did fine when I had an accident.

8 years ago

check_circle

Verified Customer

star star star star star

M.W. Bakersfield, CA

I saw it advertised on TV and decided to try it. Fortunately, I haven't had to use it, but so far things have been good.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Wilson Cantwell San Antonio, TX

I don't like their customer service...I called them once on a Friday to ask them about the maintenance of my thing but it wasn't until the next Monday that I got a call back about it.

8 years ago

Reply from Medical Guardian

Wilson, thank you for reaching out. We apologize for your frustrating experience when reaching out to our Customer Care team recently. We have been experiencing high call volume as of late, but have worked to address this. You should have an easier time reaching out in the future. Have a great evening!

Mar. 22nd, 2018

check_circle

Verified Customer

star star star star star_border

Bruce Roby Tracy, MN

I just searched it on the internet and found it was represented as the best possible one. When I get up in the morning I put on, and before I go to bed I take it off.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Frank Apito

I've had a couple and I like Medical Guardian better. It's comfortable, and they are very good at customer service. If I had a friend that needed it I would ask them if they were interested.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Elizabeth Malone Greensboro, NC

I've only used it one time when I fell and couldn't get up. I got an immediate response and help. My daughter chose it for me, and it really gives me peace of mind, just knowing that I have it.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathryn Johnson Davenport, FL

I don't like it because it's pretty heavy. I'd rather have a watch or pendant or something. I've never had to use their support; I just have the device. I just don't understand why you have to put it in the charger for 4 hours a day when the charge is supposed to last for 5 days.

8 years ago

Reply from Medical Guardian

Kathryn, thank you for the feedback. Regarding your Active Guardian, we recommend charging it daily to ensure that you are starting with a full charge every day and never go unprotected. While the battery should last quite a bit longer, it is best practice to charge daily so that it is not forgotten. Feel free to reply directly to this message if you have any other questions or concerns. Have a lovely evening!

Mar. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

William Casarella Atlanta, GA

I didn't really think this company was the best one for me, and I found that it actually wasn't. I got it mainly because my wife and family said that I should. I've never had to use it. I just don't need it, because I have other devices which are more convenient, like an Apple watch and an iPhone that I have with me all the time. They're more effective than the Medical Guardian. I just don't think that it's necessary if you have those other devices.

8 years ago

Reply from Medical Guardian

William, thank you for your feedback. iPhones and Apple watch are great products, but they are not tailored specifically to the needs of many older adults. We're happy that they work for you, but hope to offer a simpler alternative for those that seek it. Thanks again for the review and have a lovely day!

Mar. 21st, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

I have another one that I wasn't appreciative of. This one here runs on AT&T, and I don't get a signal here on AT&T. I can't get a signal at my home, so unless I'm out, it's pretty useless to me. I haven't had to use it, but if I do it at home, I don't get a signal from it. That is pretty bad.

8 years ago

Reply from Medical Guardian

Thank you for the review. You are correct that our devices run off of AT&T cell towers. If there is not sufficient coverage in your home you may have difficulty using the device. If you would like us to look into your situation more thoroughly, please reply directly to this message with your name, address and phone number. Any provided information will not be posted publicly. Thanks again for the feedback!

Mar. 21st, 2018

check_circle

Verified Customer

star star star star star

Janet Brockport, PA

Does everything they promised. I especially like the waterproof bracelet I can wear everywhere. And it dries really quickly.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Psalmist Menomonee Falls, WI

The product is well made however we were charged on our credit card 4 times for one unit. We couldn't get in touch with customer service after several attempts and finally sent an email to cancel and then we got a response. T

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Lynn Watt Hornell, NY

I wish we could speak into the wristbands/necklaces that have the call buttons; only the base unit communicates, so you have to place it strategically in the house and hope everyone will hear sufficiently when needed

8 years ago

Reply from Medical Guardian

Lynn, thank you for reaching out. In a situation where a button is pushed but one of our operators cannot hear you, they will assume that an emergency is occurring and act accordingly. Generally, this process would include a call to the user's primary phone number and then to EMS if no contact is made. This ensures that help is received in a timely manner, even if the user is not able to speak through the device. Feel free to reply directly to this message if you have any other questions or concerns about how this process works. Have a great day!

Mar. 22nd, 2018

check_circle

Verified Customer

star star star star star

Joann Nazworthy Rancho Cordova, CA

I fell and from the time I pushed my necklace button until the fire Dept was picking me up off the floor was 15 minutes.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Linda Rousseau Waxahachie, TX

getting response after a head injury in my garage my call button would not respond and after some one else took my button in my house it took about 5 minutes before my call was answered. When I check in each month I feel that it take too long for the call to be answered. What good is this device in an emergency.

8 years ago

Reply from Medical Guardian

Linda, thanks for reaching out. Looking into your account it appears that we were able to successfully swap you out for a new device that you activated today. We hope that this has resolved your previous concerns about response time. Please feel free to reply directly to this message if you have any other questions or concerns. Have a lovely evening!

Mar. 22nd, 2018

check_circle

Verified Customer

star star star star star

Rosemary Las Vegas, NV

Responded quickly to a false accident since no answered they Cale to the house and very sincere not a complained even it a false alarm

8 years ago