Name: Spectrum
Rating: 3.4

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Jeanne Swack

Charter internet goes down multiple times a day. Today it has been down at least a dozen times and it's down right now. The service is unreliable. Unfortunately, this seems to be the case with the available options in town.

9 years ago

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Letmeholdsumtng Fort Worth, TX

With so many different ways to watch or steam movies now Spectrum prices are to high and the bundle package is not really a discount. I just use them for the internet now until my contact is over

4 years ago

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Judi Mauldin, SC

Spectrum is my only choice for WiFi and Cable, other than a satellite dish. I don't like that they seem to drop cable feed occasionally. I preferred when I had AT&T U-Verse.

4 years ago

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Tina Matthews Durand, MI

I really loved spectrum until i got a suprise bill that doubled bc my promo price expired without notice and will not work with me to lover the bill now

4 years ago

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LueLue Ashburn, VA

New customer of Spectrum. There were some mix-ups in the beginning but they quickly rectified them. Since then - things have been good.

4 years ago

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leesa trudeau Homosassa, FL

Every time I ask spectrum if they could do something for me they said they would but never did I finally told them you know if you can't help me then I gotta go someplace else and I did.

4 years ago

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Daughter of the King

Better than the competition. Service normally stays on and not too many outages. The price should be a little cheaper if you only want internet.

4 years ago

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Don Theriot Dallas, TX

We switched our business phones and data to spectrum. It’s been very reliable and the cyst service is Responsive

4 years ago

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Jen M Raleigh, NC

Spectrum is the only internet service in my area. I have trouble with my internet and tv every time we have a storm. Customer service is really hard to get a hold of and their prices are high.

4 years ago

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Juanita Morrison Columbus, OH

Current Spectrum customer. When I moved to this area the service was unstable. I haven’t had any outages in the past year.

4 years ago

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margaret Pasco, WA

The internet service is much better than Frontier. Don't lose reception like I did with Frontier.

6 years ago

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Zharia Allums Haines City, FL

Sometimes the internet is slow and there is poor connection, but overall, it's pretty alright. I've heard that Verizon is better.

6 years ago

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Stephen South Jordan, UT

We had spectrum internet for a year and it was great. Never had any problems and it was a good value.

7 years ago

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Dasha Directo Provo, UT

I have had a lot of problems with internet connection with this company. I've had to call in to check on what's wrong with my WiFi connection and there's always a long wait period.

7 years ago

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Holly Nelson Universal City, TX

Good internet. Sometimes the signal is stronger on some days than other days, which I don’t understand, and I have to switch things around but something always works

8 years ago

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Sara Jane Crestwood, KY

The service is good. The cable internet never goes out. The speeds are excellent as well. I do think the price is on the steep side.

8 years ago

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Jacklyn J Boon Batavia, NY

this is a great company easy to deal with...web site is user friendly

6 years ago

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James Johnson Edenton, NC

Reasonably responsive have had several software and hardware issues, all eventually resolved

6 years ago

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CAZ Ocoee, FL

Horrible service in all areas. Cable has continued sound cutting and pixelating issues. Internet goes out at a minimum of twice daily. Customer service is nonexistent.

6 years ago

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Charlenezuccaro Delaware, OH

Responds in a short time. Very knowledgeable staff and technicians

6 years ago

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Barbara Cell Stuckman Maryland Heights, MO

Good speed and works well. Price went up after a year and now I think it’s a bit too high

6 years ago

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Thomas Wentzville, MO

Simply to subscribe, service consistent regardless of weather

6 years ago

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Bridgette J Lucious Keller, TX

Great service which rarely loses connection and updates on its own

6 years ago

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Melani Carson, CA

Horrible. Overcharged by them and told that they will continue to do so until they can figure out how to pick up the equipment I am no longer using. Never heard back.

6 years ago

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Petrus Mare Palatine, IL

Superior service and response. My experience has been of the highest order.

6 years ago

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Diane Lakeview, OR

I haven't had a "down time" since I switched to Spectrum over a year ago.

6 years ago

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John

So far so good as I have had minimal problems having had this service for a short time.

6 years ago

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Gleta M Gaddis

All questions are answered when asking how to resolve a issue

6 years ago

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khaled

the speed goes dawn and it is not what they advertise, dealinig with the company is super easy compared to AT&T

6 years ago

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Ben Porter

Best we've had in twenty years. Are network has been up 24/7 for over a year

6 years ago

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mlupchurch

Overall they are quick to respond but the 2 day to 1 week response is unacceptable.

6 years ago

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Douglas Owen Harper

Great service, but far too expensive. Good Signal, great service, but becoming cost prohibitive.

6 years ago

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Joann Scott

Service kept getting interrupted, reception of internet and cable were horrible for the expense paid, over 200.00 a month

6 years ago

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cecropia

Service goes in and out regularly. Service techs unable to find the problem and just left it the way it was.

6 years ago

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Nor sure if I am getting their best deal.

The speed is normally very high but slows consiferably during times of high traffic

6 years ago

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Adrian Joyce

When I had TV and Internet their service was great currently I just have internet and their service is poor.

6 years ago

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Eric

Internet need to be more steady too many slow downs and buffering for an internet speed that is supposed to 200 mbps

6 years ago

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Dena Davis

Excellent service! I've had no problems or complaints with this company!

6 years ago

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Joan

Too expensive. I only have 2 choices in my neighborhood. They are the better choice for internet at this time.

6 years ago

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EX TUPPERWARE CUSTOMER

Only real service available here for us. good enough service. Price hikes gets very OLD.

6 years ago

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Lindsey

I like their internet because it is fast and the price is great too

6 years ago

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JMichael Portland, OR

Consistency. I never have a problem with a inconsistent Internet speed.

6 years ago

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Jim & Ilene Pinckney, MI

They are available in my area. Pretty good speed, but now offers a high speed option for an additional fee.

6 years ago

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Danny

Customer service has been excellent, particularly with the technician that serviced my home.

6 years ago

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Paul

Seamless to us. Rarely any issues, but responded quickly when there were any issues.

6 years ago

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Lillybee

LOWER RATES FOR SSI/SSD ELDERLY INSTEAD OF ACTING GREEDY CHARGING OVER $70.00 PER MONTH FOR INTERNET ONLY.

6 years ago

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Mom on a budget Belleville, IL

Service is in and out .. reps don’t care .. takes forever to get an appointment.. and they don’t offer a discount for the 15 days per months the services dont work

7 years ago

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Almer rafael

Awesome service and they did great work and service for the customers like us

7 years ago

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Joyce Robbins

Fairly Good. Keeping prices down would be an improvement. The service itself is very reliable.

7 years ago

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GEORGE

we have used their service for over 40 years, very fast and reliable

7 years ago