Name: Spectrum
Rating: 3.4

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Christy Allman Lancaster, OH

Rare to have service interruptions. Very friendly customer service from service staff and phone representatives. Expensive cable TV. Don’t be late with a payment they are quick to add late fee even when slow mail caused the payment to be late. Internet speed is awesome.

4 years ago

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corrinna oandasan Kailua-Kona, HI

what i like best about spectrum is that have great customer service representatives when ever i need to call they are always very helpful and insightful what i like the least is that they do not offer more programs for lower rate or free internet for low income senior citizens.

4 years ago

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Julie Parker Greenfield, OH

Compared to past providers I've used service is a plus, but recently, I have to say, service has been not only disappointing but aggravating as well. Issues like constant interruption of service due to the same technical issue , every so often increase in cost ,just Wi-Fi is $80 month. On the upside response time for sending maintenance techs are fairly quick . As a long-term client I don't feel appreciated for my continued business.

4 years ago

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letsgogreen12 Macomb, MI

This is my second year with Spectrum for internet services. I do not have cable but I have Roku streaming for my tvs. I have not had any service interruptions. I am a satisfied customer.

4 years ago

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Victoria Phillips Fort Worth, TX

Spectrum has been amazing for internet and streaming TV service. The cell service runs on Verizon so the overall service is great. It can be challenging to get straight answers from customer service though as sometimes their communication contradicts itself.

4 years ago

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Shoppingmom7 Cincinnati, OH

We had just recently purchased a home & was looking for a provider. We started off with ATT as ATT has been a staple in household & my family since the 80s. (I know Im old) lol! Anyhoo, when we lived in GA we were looking for internet speed of at least 1gb (Fiber) but the most ATT had in our new home area was 50mbs. So regretably we had to jump ship....So far no issues with the internet & tv itself but the agent who signed us up...lied tp us about the discounts we would receive & the monthly price...After numerous calls to customer service I finally got a few things taken care of but still a few things left unresolved...Not happy at all about that...Would could have been a 5star review is at 2 because I DONT LIKE TO BE LIED TOO!

4 years ago

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Bob Trammell Los Angeles, CA

I've been using Spectrum for my internet for several years. It's been very reliable. If you have problems, they have good technical support. They have several different plans, so you can get the speed you want without paying for faster speeds.

4 years ago

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Deb Jackson Valrico, FL

I have had Spectrum or it's previous names since I moved to Florida 15 years ago. The price goes up every year, and there are so many hidden cost. At one time you could get a reduction in price for a limited time, but now all you get is rude comments. My Spectrum bill is higher than my electric bill, and I live in Florida! It ridiculous that a senior citizen has to pay so much, just to have cable and internet, and I don't have any premium channels either.

4 years ago

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Tabatha Dean Concord, NC

I only had internet through them so they made the bill reasonably low and affordable at first, after the first year our bill began to rise more and more every couple of months and they assured us we were locked in at a certain price because we are low income and live on a fixed budget. We tried to get the internet that was under$20 a month that's offered to fixed income low budget customers. We met the criteria but they said it wasn't available In our particular area, the trick is, it's only available in certain zip codes, which probably isn't many at all. We now owe a Bill to this company for 2 months of service which comes to almost$300 when we started out paying $55 per month . They lied and mislead us on prices and fees so I do not recommend this company unless you have a comfortable income and can afford whatever fees etc. They throw at you and it won't affect paying for essential things you have to have.

4 years ago

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Haley Newman Hamersville, OH

Internet is great ever since a service man updated our equipment. The cable got to be too expensive to justify what we were getting. I don't enjoy the price going up every year. Typically customers get more discounts the longer they are with a company.

6 years ago

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mary b Columbus, OH

never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.

6 years ago

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jkenny90 , TX

Charter provided me with reliable and fast internet service at a very reasonable price. I would definitely use their service again if it was offered in my new area of residence.

6 years ago

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Frederick Nelson Universal City, TX

Decent Internet for a fair price that is pretty reliable. Haven’t been overly impressed nor have I been disappointed. Whenever there is a problem, they fix it immediately and customer service is always good. No problems with them thus far.

8 years ago

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pamela Bloem New Concord, KY

JUST WHAT I THOUGHT, I DIDN'T GET A FULL REFUND, I WAS SUPPOSED TO GET $206.17 ONLY RECEIVED $69,62!!!! THEY ALL WERE LIKE NEW, AND ONE PHONE WAS NEW, I WAS SUPPOSED TO HAVE ONLY 2 PHONES AND THEY SENT 3!!!!!!!! I FULFILLED MY PART, but SPECTRUM DIDN'T, BUT I AM THE ONE GETTING RIPPED OFF!!!!!! SPECTRUM IS SCAMMERS AND LIARS!!!!!!!!!!!!! User's recommendation: Spectrum is a thief.

4 years ago

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Joe Balnites Canton, OH

When we moved they added fees. They weren't telling the truth with the football they weren't as fast getting to us ( left with out cable for a few days) don't like crediting there customers.

4 years ago

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Chad Edgar Columbia, MO

Spectrum internet is the provider best. Love the customer service as well they're very good to talk with you about your need very very good service

4 years ago Edited February 14, 2022

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Novalcal Novalcal Saint Paul, MN

As a long time customer that has ripped off many times over the years. They charge for services not provided and will not adjust the bill when the over charges are discovered. Escalation to executives doesn't help. They are not customer service orientated. They have to be sued to get adjustment. Search law suits. Best find order internet providers or be ready to be ripped off.

4 years ago

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Lisa Wyatt O'Fallon, MO

I'm a current customer because I can't get another provider in my area because they've monopolized it. They're way over priced, I'm paying over $250 a month! When I call them to downgrade my services I always get one excuse after another why I can't. Their service itself is good. I've only dealt with a few outages over the years. All in all I don't recommend them because of getting stuck in one of their overpriced deals

4 years ago

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Carla Milwaukee, WI

They make you think you’ll pay $49.99/mo for Internet but neglect to tell you that price is only valid for 12 months before you get a huge increase in your bill. They hide the bill on the website and then on 4 of a 6 page invoice (really, 6 pgs?) have in small writing indicating that it will end as a CYA. They know this is an issue, as the customer service representatives said they get this type of calls all the time. Internet is fine, but it has gone out on me quite a few times as a Spectrum issue.

4 years ago

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Hoang Nguyen Richardson, TX

I have been with Spectrum for at least 5 years. They have been raising the internet rates over the years. I paid for the internet service for the full month from Dec 22-Jan 21. I cancelled the service on Jan 9. Spectrum refused to refund the prorated premium, AND Spectrum cut off my service on Jan 9. They cannot have it both ways. This is unfair business. They should either refund the prorated premium OR allow the service to continue until the end of the billing cycle.

5 years ago

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Denise Kelley Cincinnati, OH

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

6 years ago

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P. Williamson Bozeman, MT

Charter Spectrum has taken advantage of their local monopoly of broadband internet services to overcharge customers while throttling back on speeds. This ISP corporation like just about all of the others has an enemy of Net Neutrality, as it wants to divide the internet into fast and slow lanes and then charge more for the fast lanes while throttling the slow lanes further.

6 years ago

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Anonymous

I like Spectrum they always have good service. I do have problem with my internet from time to time. I work from home so its hard to work when wirless goes in and out.

6 years ago

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Mike

Spectrum has fast reliable service. Their customer service is knowledgeable and friendly. The price for the services provided are very competitive.

6 years ago

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Pamela S Hartman

We have been with Charter/Spectrum for 14 years. Their customer support, quality of products and expertise are excellent.

6 years ago

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Lorena Casanova

Rarely do i have an issue with service and whenever I call customer service they normally resolve the issue over the phone within less than 30 minutes

6 years ago

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James Strassburg

I purchased a google Wi-Fi router the one supplied would on a good day give 30% of the stated speed. It would lock up once or twice a day. The modem freezes about every other day. When I called Spectrum and finally got a human. I was put on hold to transfer to tech support after 5 minutes on hold I was disconnected. This happened on 3 separate days

6 years ago Edited September 14, 2021

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Bradley kamke Appleton, WI

My apartment only allows Spectrum. I switched to Spectrum. Iv had Spectrum for the past 7 months I have had nothing but problems. My wifi has gone out 4 times for 5 to 7 days each time. I lived at another appartment prior to this for 2 years and had ATT and never had any issues with service or customer support. Each time Iv called "Spectrum" I have never talked to a human. I have talked to a machine every. Single. Time. Personally I recommend that you DO NOT CHOSE these crooks. They seems to not care about you and only care to a whole as Spectrum... I rate Spectrum 1 out of 5 easily.

7 years ago

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Sam Holden Los Angeles, CA

Spectrum sucks! I called to get internet service from them, because they are the only provider in my neighborhood, and it was like I was talking to a car dealership. There are all these hidden fees and charges that will hit you. Also never get the "free" modem from them it just a way for them to throttle you internet. This company is down right shady.

7 years ago

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Amy Q Grand Prairie, TX

We canceled 2 days after the $180 charge and found they do not prorate. Seriously! That alone is just tacky. Spectrum charged $180 for the same services as AT&T, who only charges $115. Stupid me for thinking the speed would make enough difference to offset the inflated charges. The remote is a disaster, so if you like football, you will HATE the Spectrum remote. You will lose the ability to skip forward or go backwards a few seconds. And, if you do not have the coax cables in your house, they will need to come out and it will cost you more than you want to pay.

7 years ago

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Noname Covington, LA

Outstanding service, Customer Service etc. I recently had an issue I called and actually talked with a human...well done

7 years ago

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Texas Pet Owner

Because I have no other choice, I need to keep spectrum, I am paying for 100mbps, but it is randomly that we get that speed, we fluctuate from 5 to 60 average. I wish they had competition, I would switch in a split second.

7 years ago

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Glenn Yuma, AZ

The internet is reliable and fast. My house is odd shaped and the signal would not travel through the house. They fixed the problem in a short time.

7 years ago

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Renee Columbus, OH

Spectrum is the worst company ever. Everyone there is incompetent. I’m moving but said leave my old service on through 4/27. I said turn on my new service 4/11/2019. Then they mailed the box to the new house prior to us getting possession. Then I said I send a technician I will pay the $40. They charged me and never sent someone. Then I called and their services continently were down and they couldn’t help fix their mistake.

7 years ago

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Zhen Sun San Gabriel, CA

Spectrum for internet speed is slow and poor connection has been going on for past a couple years and I contact them for credit for the poor service most of the time they will refuse or they'll make it difficult for them to listen to me or even they promise to give credit for their poor service but later on they never apply credit. few occasions that apply but only 1 or 2 dollars here and there and they keep raising their price. they are monopoly. we need to take them accountable for their deeds! Thanks.

7 years ago

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Kathy Lawson

Love everything but feel it is too expensive. Can't believe we are paying over $200 for TV, phone (which we don't use) and internet.

7 years ago

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Noel Gloversville, NY

If there was an opting to leave NO stars i would. I despise spectrum internet. I went from a 65mps throught another company to 100mps through spectrum. I am highly regreting that decision. The internet does stay connected despite several visits from the techicians. You cannot run multiple devices. You cannot watch a 30min tv show with out dropping connection every 5 minutes. And if you want to talk about gaming. 😲😂 what a joke. I cannot wait to get this months bill so i can shut this garbage off and go back to my 65mps from frontier. Spectrum is GARBAGE.

7 years ago

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Shirley

Internet is intermittently slow for no reason. Moving to a non provider router brings better results than any they have ever provided. Service is okay but different departments impart conflicting information.

7 years ago

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Ryan E Brainerd, MN

Too expensive. I am a small business owner and office out of my home. They are the only hardwire cable and internet provider in my neighborhood and they have me by the balls.....

7 years ago

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Bobbie Budgett Melbourne, FL

I enjpy the faster internet, but i question the availabilty and acess of the DVR server. Oftentimes the shows I tape i can't access. That's frustrating.

7 years ago

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Charlie Kingston, IL

Took 2 months to do a drop bury and numerous phone calls with numerous supervisors to get a drop bury done. VERY POOR CUSTOMER SERVICE WITH A VERY POOR BURIAL DEPARTMENT. Very disappointed with how i have been treated during this time. They won't admit fault and they tell me they wont give me somekind of compensation for my time of waiting and delaying my home remodel. So with this I say this company has poor customer service and poor company values. They will drag you along and wont help you when its done. ALL THEY CARE ABOUT IS YOUR MONEY NOT YOU. Thanks for screwing me Charter!!!!!!!

8 years ago

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Emma Tanner Montour Falls, NY

I keep having outages. My internet works sometimes and then my router has random blinking lights which shows my internet is on but I can’t access anything onto it. This needs to be fixed! I am sick and tired of not having the internet me and my family wants!

8 years ago

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Jean C Thompson Appleton, WI

I am not getting anywhere near the speed they advertise for internet and I have a hundred channels of TV I never watch but am denied a better deal because I have to give up all service for 30 days to qualify.

8 years ago

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Catherine Wilson Carrollton, KY

After husband and I split I put cable in my name. Paid two months bills and service was put on hold because he did not pay his bill off. Although my balance is zero I am being held accountable. Been with them a long time but will be looking for service elsewhere. How does a company punish someone that pays their bill.

8 years ago

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Mary Ann Marble Falls, TX

I have steady streaming with no interruptions. The internet is fast & does not have on...off....on...off signals, which is maddening.

8 years ago

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Katherine Vallera Los Angeles, CA

They are THE WORST!! It takes forever to reach anyone over the phone, then they pass you back and forth for hours, they don't comply with federal regulations stipulated by the FCC Cable Act and they really don't care, either. They have a monopoly on the market so they do whatever they want. They were overcharging me and it took me MONTHS to get it fixed. I had to go to the attorney general and BBB, which pissed Spectrum off so they began harassing me every day and being abusive!! It's just bad bad bad BAD. Wish I had other options.

8 years ago

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Irene Schmigiel Buffalo, NY

I rated it low because of the cost of this internet service. As a senior on a very very fixed income, they would not budge on what I have to pay. My bill goes up every year, this year it was $20.00/mo. Times that by 12 months, and I get nothing more for the huge increase. Shame on them.

8 years ago

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Stephen Weatherly Sarasota, FL

They are more interested in money than providing reliable service. After a power failure my service did not activate when power was restored. I was told that only if I returned 1400 miles from my seasonal home to provide access to the inoperative equipment could my service be repaired. In the interim I was given the option of continuing to pay or close my account. I decided to close my account. I was told I could return their equipment when I returned. Less than a month later I received a large bill for their equipment, even though I had been a subscriber for over 15 years .

8 years ago

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Debby Willis

I have never had any problems with this company. I haven't been double charged every month like I was when I had CenturyLink.

8 years ago

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Paige Murphy

Usually pretty good, but when problems arise they tend to always think it's YOUR problem: your computer; your router; your wiring; your operating system; your browser; your email client. and so on.

8 years ago