Name: Spectrum
Rating: 3.4

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Shirley Watson

Because the monitor keeps going down. I think they need to replace t That is very irritable.his monitor with one that doesn't go out every 30 minutes.

8 years ago

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K HANEY Denton, TX

Charter Spectrum continues to falsely advertise starting internet download speeds of 60mps, but I have been a customer for a year and, despite being told I would soon get 60mbps, I have never had a speed that fast. My average speed is 30mbps. They are falsely advertising this all over Texas. I don't understand how they are allowed to do that.

10 years ago

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Miguel Suarez Los Angeles, CA

The internet speed is not as advertised the app tv live has lots of Freezing time. However on regular tv the signal with Apple TV is great . It has nice colors and a good sound.

4 years ago Edited April 18, 2022

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Heather Novus Palm Bay, FL

We use spectrum for Internet service and have had only a few issues with connectivity. They are usually pretty fast about getting repairs done. Price is average and competitive with most companies

4 years ago

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Cryan Lincoln, ME

Not safe nor decent internet service. Speeds are never close to what we are told we'd get. Lots of connectivity issues, prices could be less to help consumers during these trying times. Their advertising says safe secure reliable internet with great speeds, non if which is actually true. I believe that's called FAKE ADVERTISEMENT. Is that legal?

4 years ago

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Leah Bowen The Bronx, NY

Great internet feels like a rip off when you start having to pay! And why do we have to pay 20$ for 1st 6 months and 120$ for same services afterwards?! You’d think after being a consistent customer for 6 months it would go down like Maine a bit backwards!

4 years ago

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Brand Richardson Haun Houston, TX

Spectrum never did get my phone coverage and my home services out onto one bill but they have to have the longest time frame imaginable before they cut services for non payment. . That's always a plus

4 years ago

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Daniel Marvin Wilkerson San Antonio, TX

I've had Spectrum internet for three years. Most of that time I've had satisfactory service. My work requires a high-speed, dependable connection for conducting webinars. There have been brief outages, but fortunately never while doing a webinar.

4 years ago

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Frank D Cohen

Great value finally after they lowered their rates. Suggestion: stop wasting money, time, paper, plastic, etc. on snail mail. We get it. You're available. Mobile app is very weak.

4 years ago

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Pamela Wilson Tampa, FL

We have Spectrum for our internet services and I love them. Very good service. The employee that came out to install was very professional and knowledgeable!!

4 years ago

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Clara L El Paso, TX

I like Spectrum because they have good deals, they're affordable, and NO contract. The only thing I don't like about Spectrum is they don't have deals for their existing customers. They come up with all kinds of deals to attract new customers but they don't have deals to keep their existing and loyal customers.

4 years ago

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taushieya baker Newark, NY

Spectrum had this no pay bill program it worked out for ppl how already had a bill. They give you a second chance to start over. We all get in a bind, they care.

4 years ago

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Melissa Samoraj Miami, FL

Installation day arrived and their window of arrival came and went without a phone call. When I contacted them they told me they were still 3-4 hours out. I missed a whole day's work because of it. When I told them just to cancel it they weren't happy, but did as asked. Approximately a month later I received a bill for my first months service! We had also opted to go with their mobile service as well which I cancelled the same day. I spent the next 6 months fighting with them, sending said cell phones back and forth with them continuously trying to bill me for a service I didn't have and the new phones I kept trying to send back. Customer service was a joke. The so called managers couldn't/wouldn't help anymore than the regular phone reps. I will NEVER recommend this company.

4 years ago

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Gabriela Villasenor Castaic, CA

I have been a customer for Spectrum for several years. They have good service. It is rare when we have an outage, and if we do they are good in letting us know and getting things back to working order.

4 years ago

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Cynthia Hunt Dallas, TX

I've been with spectrum for years and have never had my service cut off. And the school that my granddaughter goes to as signed me up for free internet. Thanks

4 years ago

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Not Amused Ponchatoula, LA

Spectrum is getting better, but I still refuse to give them 5 stars. I still have occasional buffering, hidden fees, and sudden price jumps when I receive my bill. They tried to charge me for services I did not have during Hurricane Ida. It took two billing cycles for them to finally comprehend the widespread devastation we experienced.

4 years ago

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Teresa Mendenhall DeFord Nicholasville, KY

Spectrum is excellent cable TV service with a huge variety of channels and movies. However, they are incredibly expensive, more expensive than nearly all other cable providers.

4 years ago

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Dominic Nolan Burleson, TX

Had service with Spectrum for several years before moving to an area they didn’t service. Service was on par with all other providers, and they were the only company that didn’t require a long contract.

4 years ago

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Poke

Not good. Extremely bad customer service. Had got approved for the Covid broadband discount for 6 months prior to then accusing applying it to my bill. I called once a month and they kept telling me, it's been approved and will show up on my next bill, it never did. 7 months later the 50.00 discount showed up. I switched to tmobile the next month for better service at a 50.00 monthly flat rate. I turned spectrum off at my business and switched our cell phones as well, saving a ton of money by doing so.

4 years ago

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mcarthurdw Deltona, FL

Spectrum needs to do a lot of work to get a better rating. They do not provide reliable service, far too many outages, and speeds are never what are advertised, and seldom even remotely close to what you are paying for. Example, if you pay for Spectrum Gig Speed Internet you are lucking to get 600 Mbps

4 years ago

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Tom Quail Valley, CA

I pay $79.99 for internet. It's a little pricey for mediocre speed internet. The wireless router is pretty lousy, does not transmit far. I do not get many outages though and customer service is pretty decent. Middle of the road company. I would leave for another company if there was another choice.

4 years ago

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Erik Lewis Minneapolis, MN

Seemed solid with good rates for speed. Only problem was they finally made us give up our Tivo because they could never get the cable card to work properly.

4 years ago

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Billy stout Tampa, FL

I had Spectrum internet and cable for 2 years I had qualified for a reduced rate Gov. Program in Sept and never saw the reduction on my bill in fact it kept going up each month, contact customer service several times and was told that it took a billing cycle for it to show up, still had not seen it when I canceled my internet and the only reason I didn't cancel the cable was the company I switched to does not offer TV service.

4 years ago

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Rustys777 Morganton, NC

Fast connection with no surprise charges and great customer service. Their payment plan to add a new phone and cell service is very convenient also and saves a lot of money

4 years ago

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Party0f7 Macomb, MI

We use Spectrum at our cabin during the summer months and have had quality service. No interruptions. No patchy services. We will continue to use them.

4 years ago

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Basil48 Southport, NC

SPECTRUM OFFERS COMPETITIVE RATES FOR TV, INTERNET & CELL. RECEPTION FOR ALL 3 CAN BE SPOTTY AT TIMES. CUSTOMER SERVICE IS READILY AVAILABLE. IF FIOS IS AVAILABLE IT IS FAR SUPERIOR TO MOST ALL OTHER COMPANIES IN THIS ARENA.

4 years ago

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Giulia

Many times the internet service does not live up to what is advertised. The speed does not correspond to what is stated in the contract. In the shop, even with an appointment, you are often forced to wait quite long. The assistance service is very kind and tries to solve your problems as best they can.

4 years ago

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Rosita Khalehpari Winnetka, CA

At first Spectrum started with a good reasonable price for services. Little by little they increased the amount. I am paying $182 each month for home phone that I never use, internet connection and basic cable for tv. I asked too many times to disconnect the phone and give me a better price. Their suggested packages would start from $210 if they remove the home phone. Too expensive!

4 years ago

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DJMikeBizaar Music Keller, TX

Spectrum continues to be limited in areas that, in these times internet is a must. They do have an always up choice on internet that has proved many times to be flawed. The 3 star rating is for the speed at the price for the 1st year. After that year is up however, get ready to have to price JUMP!

4 years ago

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sheila white Kalamazoo, MI

Overall good company. Service help is always polite and eager to help. They send out warning email for possible outages and I like that. Paying bill online is always easy.

4 years ago

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Anointed One Parrish, FL

We have been having issues with our internet for over one year now and because we pay our bill through the HOA, Spectrum will not give us a credit. The only bill we receive from them is for 20.00 a month for an extra DVR box. Regardless weather its through my HOA or not Spectrum needs to make sure that the internet is working correctly regardless. My HOA is not the ones to come out and fix the main line. This is something that should have been done correct when the neighborhood was built.

6 years ago

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Mr. Sampson Blacklick, OH

Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.

6 years ago

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Trisha Ross Shelby, MI

I had told them that I needed to speak with my husband about their service, and to NOT set up an appointment. They did anyways they showed up at my house without my approval. They also keep sending me mail even after I've told them to stop.

4 years ago

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Linda Martin California City, CA

Excellent service with very little downtime or problems. Customer service is helpful and knowledgeable.

6 years ago

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Bill46

Reliable, good customer service, good quality. Good price initially, but after 12 months price increase is very problematic.

6 years ago

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Dominic Richard Glass

Service was lost Thanksgiving week due to weather and their team worked 2 nights to restore. Good company

6 years ago

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David Inman

Good and fast. But the price goes up and we do not have much of a chose to replace it. You shouldn't have to keep looking for a deal every year.

6 years ago

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Barbara

Technician was very respectful when installing system. My husband is extremely pleased with the speed.

6 years ago

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Jim Salling

Decent service, very expensive. My service is supposed to be 200mbs but when I run the tests it comes back at 100-120mbs.

6 years ago

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Katlyn Hockman Houston, TX

Charter Spectrum provides great internet service but their customer service whenever you need assistance is never very great.

6 years ago

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Betty

They respond quickly if an issue is reported. Very friendly technicians. Explain what they are doing. Very thorough

6 years ago

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Laura

They're website looks good, but is not clear in their specifics. In the end you still have to call. Website could be simplified and easy to read for everybody.

6 years ago

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Janis Russell

Link mobile with internet better. I'm on a building internet provided spectrum service and can't seem to link up with spectrum mobile.

6 years ago

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Matt

I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.

6 years ago

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Martina C. La Puente, CA

Spectrum keeps raising prices , they start you at a price and continue to raise it to a extremely high price . I just recently called and they did offer me a lower deal but that's just temporary

6 years ago

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Danyelle Fowler Garland, TX

I work from hom their service is great ! Only 1 or 2x service has actually been interrupted only for short period of time

6 years ago

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Nicole Finch Grand Island, NE

The speed is about all I like about them. They know they are the only one around besides dish and DirecTV and they abuse it. The just increased our internet from 64.99 to 69.99. Going to be looking else soon

6 years ago

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Jonathan Marshall, WI

After continuous billing increases I finally canceled service. I had service and equipment for 1 day after the previous billing cycle. Spectrum would not pro-rate the billing fee down from a full month of service. Terrible customer service.

7 years ago

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Connie McNeill

So far I have no complaints. I love not being under a contract. I just don't look forward to when they will be going up on my bill.

7 years ago

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William Short

Very poor service. Even if payment has been paid in proper allowable time, they fail to recognize it and turns off service. After several phone calls and extensive delays on line and extensive runarounds they admit their mistake; but, take an extensive time to turn service back on.

7 years ago