Name: Spectrum
Rating: 3.4

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Terrilee Highland

Very helpful if we have issues. My only complaint is the pricing jump after the initial deal ends.

7 years ago

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Marie O'Fallon, IL

Internet speed is best in our area! Technicians are great too, they explain everything

7 years ago

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Steven Hutchinson Louisville, TN

Love charter but seems like they keep going up on thier prices

7 years ago

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Shawn Lisi Canastota, NY

It's so hard to get customer service now, and I still have issues with my box or something and it still doesn't get resolved

7 years ago

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Jackie S Adams

They were very helpful and understanding. Actually took the time to listen. Very Pleased with them

7 years ago

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Dave

They lowered their rates, did away with a contract and gave us bundle pricing

7 years ago

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TOMMY L KING

Great Experience, Fast Installation, Price, Fast Internet Great Value, :)

7 years ago

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Alan H Brown

Internet service is good, mostly reliable. Some slow down when streaming video in the evenings.

7 years ago

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Alicia Gibson San Antonio, TX

I like the fast internet. They ALWAYS double your bill after 1 year and are not honest about pricing! That is why I cancelled them.

7 years ago

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Steve Stark New York, NY

The service is OK , but the quality is good. They are not cheap but not crazy expensive.

7 years ago

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Linda

Consistently good service. Local employees are very friendly and knowledgeable.

7 years ago

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Marvin L Chapman

Efficient and timely service, competitive rates, great service.

7 years ago

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Lillian Winter Springs, FL

Fast internet speeds with cable, price could be better for TV service and internet

7 years ago

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Mary J Spring Hill, FL

What I expect now from cable companies...promise the moon, deliver 25% of that and keep increasing rates!

7 years ago

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Alicia Jasper, IN

Customer service is non-existent, they no longer accept payments at the local branch, and the internet service itself is lacking.

7 years ago

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Joseph Hau'ula, HI

No issues with customer service. Speed has not been an issue.

8 years ago

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Tyler Bouslog Terre Haute, IN

They're good enough to get the job done, but I'm sure it could be better and faster. They're satisfactory.

8 years ago

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Marv1959

they suck. Told me there was no cheaper plan than $113/mo then solicited me for $15/mo but told me I didn't qualify because I already signed up for the other plan

8 years ago

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Stephen Liao Honolulu, HI

I've always used them. Never try any other provider because it was a bundle deal with my cable.

8 years ago

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yvonne Brinkman Schertz, TX

When I had a problem they came quickly and fixed the problem

8 years ago

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William Taylor

The price and lower speed then I hesr Comcast has. Charter Spectrum is the only cable service in my area.

8 years ago

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Anonymous Carmel, IN

Each time there has been a problem it has been addressed quickly and efficiently.

8 years ago

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Ten-China hsiao

Good speed, reliable , reasonable price, responsive services

8 years ago

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c. Hayden

very good customer service was easy to deal with and professional.

8 years ago Edited September 14, 2021

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vicki southall Grants Pass, OR

Fast easy no lies unlike previous provider very easy to get and super fast

8 years ago

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Joyce M Liddell

Internet service/cable/telephone most of time handle issues promptly

8 years ago

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David Marr Elyria, OH

Fast speed and good service. They've taken care of any issue that I had

8 years ago

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Robert Hummel Inverness, FL

OVER PRICED and POOR SERVICE...UNLESS I BUNDLE more services... and getting too expensive for this senior.

8 years ago

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Gioacco Mahopac, NY

Some issues with customer service and have no option to use this provider.

8 years ago

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anonymous San Antonio, TX

I had att before spectrum is so much faster . I even upgraded the att and didn't improve speed

8 years ago

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Noemi Edinburg, TX

I enjoy the fast internet, good customer service and like idea of not tied to a contract.

8 years ago

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FlorenceBarrett Zeeland, MI

It's usually good, but occasionally it seems to slow down and almost lock up at times.

8 years ago

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Gail Porter Cleveland, OH

Their high speed is no different than their low speed. Spectrum practices are horrible. Since taking over TWC we have a higher bill and less channels.

8 years ago

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RV Lund

This internet service has been very dependable...better than I had with FIOS

8 years ago

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Elmo Alexander Hamilton, OH

Having tough startup. Just moved from CINCINNATI BELL back to Spectrum because Bell monthly bill went up.

8 years ago

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Nicole Dash St Louis, MO

No complaints just didn't like the equipment ( modem, WiFi box, some random other box)

8 years ago

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Alfredo Tinoco Lutz, FL

Service, installation, problem solving, band width and speed

8 years ago

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Michele Deady-Paano Los Angeles, CA

Costs have increased significantly since TWC taken over by Spectrum; service hasn't been any better.

8 years ago

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Elizabeth Alice Sargent

Too expensive, wish they would lower their rates, but we don't have a lot of choice where we live.

8 years ago

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Susan Pitts

I lose internet connection often, and have to manually reconnect. I also think it is priced too high.

8 years ago

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alex soto

High price for a 20amp speed basic tv is a waste try's to get u hooked on phone service on which I don't need.

8 years ago

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JJ

The service and speed are a great price and I haven't had any issues.

8 years ago

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Katie Marshall Brooklyn, NY

Spectrum, I just canceled my cable service there rates are high. It appears to continue to go up, after over 6yrs. Never offer any additional discount to my satisfaction. I plan to cancel the internet soon as well.

4 years ago

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Snoopy430

Very few outages and always resolved in a reasonable amout of time. Lightning fast internet.

4 years ago

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Trinika Madison, WI

I had it for 10 years. It boost the prices up when the pandemic hit. I try to get help, because I lost my job during the pandemic, no help, just said sorry and I my services was cut off.

4 years ago

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Mildred Dixon Cleveland, OH

I was living family member when they had Spectrum. Sometimes reception was terrible, tv screens went blank. Cost continually rose while in use.

4 years ago

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Alecia Ledbetter Dayton, OH

Love it......very affordable. I haven't had an issue with it for the 2 years I've had it.

4 years ago

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DaDude Ormond Beach, FL

Worse internet co.pany around. Poor service and they offer no discounts for seniors unless you disconnect and start a new account. Discounts for seniors and for hardship should be automatic. Can't wait to switch

4 years ago

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Ray J Carstensen IL

They advertise on tv and when you call them they tell you you are not serviceable, they to tell people they are a cable company

4 years ago

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Janie Dennis Tallahassee, FL

I loved Spectrum! They had some good customer service when I had it! Good speed and bundles!

6 years ago