Name: Spectrum
Rating: 3.4

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Brandi

they are great I've had them for 2 years and they are the best in service and quality and price in our area

7 years ago

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Joseph Berg Scottsboro, AL

I just got my internet yesterday, and it's acting up with the router or modem. The internet starts working for a sec, or a few minutes, then the connection cuts out. When we restart the router and modem it does the same thing over and over again. Never had this problem with other services

7 years ago

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Tiaira Erwin DeSoto, TX

I cant say I like the change in pricing every year, I have to call just to keep my same price but the speed doesn't get faster. I cant stream multi devices without a lag

7 years ago

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Jack Poway, CA

Good internet until.............had phone and internet service with them and called last Monday to remove ONE phone line and everything went dead!!!!! ALL INTERNET AND PHONE SERVICE DOWN. Cannot get someone out to fix the problem until Feb 5! TERRIBLE! We got screwed! Looking at other options.

7 years ago

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Lace and Michael Smith Palm Bay, FL

Slow, extremely slow even though they claim we have the fast service. Too expensive and extremely unreliable. We have to turn off the unit several times a week because the Internet disappears. I wouldn't recommend Spectrum to my worst enemy.

7 years ago

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John Ford Lewistown, OH

They're getting to expensive. They lure you in with a 2 year program. Then hammer your backside with an increase in price.

7 years ago

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Heather-daughter Lexington, SC

Great. No outages. When you call customer service there is no long wait. That is the samw whwn you go in.

7 years ago

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Luis Morales Turlock, CA

The speed is good but they seem to have service outage too often and it disrupts my business and usually last all day other than that they seem to be ok

7 years ago

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Steven Davis

Good: Good service, no downtime, good internet, easy connection & hookup: Bad paying for service you don't need(land line)

7 years ago

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Anonymous

The people who come to the house to repair or to replace an item. The people who answer the phone are ill informed and rude.

7 years ago

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Charles E

Fast speed is the best i can say for them. Occassionally internet drops but i cannot be certsin it is their issue. Happens when in netflix.

7 years ago

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Anonymous Ontario, CA

I have never had any issues with Spectrum. When I have called to speak to someone they always professional.

8 years ago

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BG Denton, TX

Reliable and service is great. When I had a problem they were here the next day and fixed the problem

8 years ago

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Horace Howington

It's fast and even when other electronic issues arise in our home 98% of the time our internet is still going strong

8 years ago

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Duane Saint Charles, MO

Pretty fast internet service (good), not always reliable, when it goes down (not that often) hard to contact a real person (bad)

8 years ago

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Tina Schroeder Sedalia, MO

Fast and reliable internet service. Customer service is good. Only thing i didnt appreciate is they left wires messy when they installed.

8 years ago

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Hong Cheng

The service is generally fine, but sometime it becomes quite slow. I could not find a better alternative; otherwise, I would switch.

8 years ago

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George Hassemer

Spectrum was very cost effective. Their internet was fast!!!!!!!!! Very few minimal problems that were resolved

8 years ago

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Michael Ventura Boiling Springs, SC

fast internet speeds and reliable internet service. I also subscribe to the streaming television package.

8 years ago

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Jami plowman Tuscaloosa, AL

Because we are constantly losing wifi. And then when we call they want to tell us to reset it. We know this by now. Plus they charge everytime they do a service call

8 years ago

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Roxanna

Dishonest. They told me I was on a plan and my bill was fixed, then it was never done. You call and get India and they promise to resolve your issue within 72 hours, it never happens.

8 years ago

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HAROLD MORGAN

I wouldn't rate any that I have used higher. Most have to-do customer service, and Charter never stops trying to upsell. I grow tired of that very soon.

8 years ago

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Charlene

Extremely poor customer service. Poor training on customer service representatives. Had to state my problem 5+ times and be routed to many different staff member before a conclusion was made. No improvement after all.

8 years ago

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Michael Hovsepian

Works almost all the time, good service, decent price. It was a Time Warner for 4 years before it changed to a Spectrum.

8 years ago

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Alex Murphy Reno, NV

Charter is expensive, but I love their internet and cable. We have had them for years and I never have problems with it

8 years ago

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Leora Gilboa Ballwin, MO

We were told we will have 100MBps and are paying accordingly... after trying it for a while we called their support and realized,using speedtest.net that we are getting only 24 Mbps!!! Charter said that it can be 100MBps if we do not use a router.. How can that be?!? !!!

10 years ago

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Pete Smithfield, VA

I've had Charter Internet for 3 years and I have had minimum interuptions with it. I recommend it for all of your daily uses.

10 years ago

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Angela Morgan Dallas, TX

I had never had internet but I've been with this company for 3 years now and it is very affordable and love the customer service people

4 years ago

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Christy Rouch MO

Currently pay for services for my mother. Service is often interrupted for long periods of time. At no time is a discount applied. 2-3 days without service with no weather to blame is unacceptable

4 years ago

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Gia Regina Waco, TX

I have Spectrum Internet and it’s really consistent. I rarely experience outages, no surprises on my bill and I get my work done online.

4 years ago

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Rachael Seymore Asheboro, NC

Because I had a issue with my checking account I could not pay my bill online and the company had no way except for me on come to store and pay with cash. This was big issue for me because I could not get there during office hours for a couple weeks. In the mean time my service was disconnected. I disnt opwn this accout back up was tickwd off that they explooy lower it come ppl they charges me for service wven though it was disconnected. This is an awful company .

4 years ago

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moujib ceesay Lexington, KY

They are the best , quite reliable and fast internet. The customer service is perfect. They will always work with you anytime need there attention.

4 years ago

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ladyj061370 Cibolo, TX

Every month I look at my bill I always find some bogus charges on it and I have to get in touch with Spectrum for them to remove them. I talk to a rep and ask them do they have any new packages to reduce the monthly bill and the rep suggest that I return boxes and upgrade my internet so that I can use an app on my televisions but she fails to tell me that all the TVs need to be smart TVs. They always give you half information. I swear the cable goes out about 5 times a month but they never adjust the bill. It's always doing an update in the middle of a program. No heads up it just happens.

4 years ago

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lynda nicol Charlotte, NC

Overall the services are great. I wish the price could be slightly lowered. Paying 195 a month, for basic services. Seems pricey. May look for another provider...

4 years ago

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Kelli Settle Lenoir City, TN

Best prices, good customer service. Sometimes it takes a while to get through to a human, but they always quickly resolve issues or questions and are friendly.

4 years ago

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Carla Lewis Walled Lake, MI

Cable programming was adequate and availability was fairly consistent. Internet connectivity was not consistent with regular speed decreases and intermittent outages. I switched from Spectrum after 2 years.

4 years ago

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Mario C

The overall internet speed is not bad from this company. Just know that if you would like Wi-Fi in your house they charge an additional $5 more for the Wi-Fi router every single month. The channel selection is very good!

4 years ago

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Patty Casey Yakima, WA

Spectrum has been my sold internet provider for the past several years, and I would probably switch if my location offered a better alternative. There are frequent outages and the speed isn't all that fast for the amount they charge. Customer service is practically non-existent.

4 years ago

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AMOS Hodge San Antonio, TX

I like the bundle package Tv, phone,and internet service. I dislike the automated service system, would prefer alive repersentive, because the person could be anywhere.

4 years ago

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Debra Romero Austin, TX

I have spectrum now and they are great advertising new deals . Customer service is accurate and efficient. They only have bundle deals which most I do not use

4 years ago

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Lena munn Elmira, NY

Spectrum has some of the worst customer service. They're snotty and not very helpful (at least the people I have delt with) they're also over priced. The service is also very spotty.

4 years ago

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Paul Chiu

Value for money, here in New York City is there, with Spectrum plans. But, the lack of 4K, in 2021-2022 subtracts 1 star. The menu navigation system, both on remotes and on TV needs major reinventing - subtracts 1 star.

4 years ago

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Melissa Woods Carson City, NV

I think the rates for Spectrum are off the charts! My husband pays 174.56 for internet and cable! Prices go up every year, yet our service stays the same. I can get the same programs with stream services and additional apps for less than that.

4 years ago

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Charlie Norcross, GA

The service is great! The speed of their internet is awesome! They are a worry free company to deal with and I recommend them!

6 years ago

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Erin Glendening Pearl River, LA

The WiFi router they have installed doesn’t switch on and off unexpectedly like others I have had . Service is impeccable.

6 years ago

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Mark Wells Dallas, TX

I'm so happy I made the switch to charter. My Internet speeds have been through the roof, and my TV has never been clearer.

6 years ago

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Hailey Moody Austin, TX

When we first moved to our area, this was our only option for internet and wifi. We continually have problems with our WiFi crashing and not loading and representatives have been unable to help us. Now that we have another option available, we are looking to switch.

6 years ago

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Rick Austin, TX

They provide our internet services at home and at work. They are generally reliable. Our work coverage is better than home coverage. Customer service is very good.

7 years ago

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Jason Pyrah Willard, MO

Our Spectrum internet has been easy to use and the speed is fast. I think that the price is great for the service that we have received.

7 years ago

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Celia Waipahu, HI

Spectrum has great internet and tv services. We are and have been satisfied with our service thus far. We wouldnt switch, price is right.

8 years ago