Avas Flowers

NEVER USE THIS FLORIST!!!! I wish I had checked the reviews before ordering with Ava’s. I ordered an arrangement similar to their “terraces of Edinburg” bouquet with a few additional flowers. I specifically said that I liked tulips but didn’t want them because I wanted long lasting flowers and that it needed to be delivered on the next day for my niece’s 40th birthday. I get a call from them the day after her birthday saying that they didn’t deliver it because they needed a substitution approval. I asked what needed to be replaced and with what and was told he didn’t know …how am I supposed to approve an “I don’t know”? Then he said that they needed to replace the peach tulips! … as well as other flowers. At this point I’m quite upset and asked if the “whatever” arrangement would be delivered that day and was “assured” that it would. THE KICKER IS WHEN I LOOKED AT THE EMAIL THEY SENT IT SAID…TULIPS!!! Nowhere was “terraces of Edinburg”!! WORST FLORIST EVER!

Ordered flowers for my friend's 80th birthday to be delivered on Friday. Was very upset that after choosing and filling all the information they had an additional service fee of $21.95 . I called my friend Sunday and she had not received the flowers. Wrote on Avas' website. Monday morning they called me, asking for the address, which they already had, they apologized but the person didn't even know if the flowers had been delivered. They promised a $10 discount, but still did not deliver. Received a message later that the flowers I chose were not available, so I had to choose other. Finally on Tuesday evening, flowers were delivered. Very frustrated, it was for a Birthday, and it was 5 days late. Will never use them again. At the end it says Amazing!, I did not write that

Avas Flowers have a D+ rating on bbb.org, which I realized after I tried to cancel my order. I wanted to do something nice for my for Valentine's Day so on 2/1/2022, I ordered 12 red long stem roses, a red vase, a hilliium balloon and a card with a special greeting created from me to be delivered to her job on Valentine's Day. I waited all day on the 14th to hear the excitement from my wife regarding the surprise and when I did not hear anything from her when she was leaving from work at 3:50 P.M. which was 10 minutes before the time she was supposed to leave. I immediately got very upset. I attempted to call Avas Flowers and was immediately suggested that I utilize the online resolution due to high volume calls. When I went online, I selected to cancel the order and was immediately informed that the order could not be canceled. My wife stated that when she got home , she received a call asking if she was at the location where the flowers were to be delivered, and she informed them she was headed home. The florist offered to send the flowers to the house, and my wife agreed. The surprise was no longer a surprise. The rest of the night ended up being 3 additional calls to verify the address, and she ended up getting the gift at 9:30 P.M. I received an e-mail shortly after stating successful delivery at 6:00 P.M. which was a complete lie. It was not the 12 stem red roses I ordered. For $119, it ended up being an arrangement of different color knock-out roses that died in 2 days, and the card greeting that I composed was misaligned on the card. I apologized to my wife, and I learned from this experience to never allow a business to do something I could have prevented by doing it myself.

My daughter's birthday was on the 12th of February they were supposed to be delivered same day she did not get them till the 15th they charged me for a balloon that they could never deliver ups and I didn't get a refund like the manager promised he also promised to call and apologize to my daughter and that never happened for her not getting her bouquet on her birthday I said can't you at least deliver them for Valentine's Day and they couldn't even do that she got them the day after he gave me a $20 refund for a discount but yet the bouquet was $20 smaller and was a substitution of what I originally ordered it was a third of the size of the bouquet that I had paid for customer service hung up on me three times and the manager lied clearly I would never recommend this place will never do business with them again very disappointed

Valentine's Day, 2022: It's a shame that I have to give them 1 star as it's the lowest option but even giving them 1 star is way too much. If there were an option to provide negative numbers to depict the lowest of low - that would still be too good for this company. This company is BEYOND awful and should be permanently closed. Every state Attorney General should make it their sole purpose to close this operation because its continued allowance to operate is a menace to society. Not only are they thieves but they literally suck all joy out of special occasions. The high ratings on Google and other sites listed on their website are complete works of fiction and goes to show just how far they are willing to go to purposely and willfully mislead shoppers. Flowers ordered well in advance for Valentine's Day delivery SHOULD be delivered as committed. However, lying to callers throughout the day as the 7 PM delivery commitment time approached about on time delivery and then don't deliver is unconscionable. The audacity for customer service to tell callers "we are too busy and won't be able to deliver today, how about tomorrow?" is outrageous! Fair warning to those out there. Do not waste your time to order flowers through them. Also, be aware that they are actively changing their business name by removing the apostrophe and going by (Avas Flowers) as well. Don't be fooled- it's the same scam of a company. You've been warned. Go elsewhere! Save your money! Don't risk having a special occasion ruined by soulless, evil people who purposely set out to steal people's money and ruin special moments.

Ordered a flower arrangement for Valentine's Day, NEVER arrived! Attempted to contact customer service online and could not get a status other than an email stating my ticket issue has been received and I'll be contacted shortly. Tried calling and continually received recording 'Technical issues with our phone service' and they hung up. They did finally contact me the next morning, I told them I wanted a full refund. Their response was they could deliver the flowers today, I told them the event was over, they couldn't get the flowers here when promised, I want a full refund. They finally agreed to a refund. I thanked them and also thanked them for absolutely ruining my Valentine's Day celebration with my wife. Never again will I attempt to use Avas Flowers again! This was the first and last time.

I had a bad experience with Ava’s Flowers in Hamilton, Ohio. First, they hit you with a $20 “service fee” in addition to a $10 delivery fee. I have no idea what was inluded in the service fee. They add that in right at the very end of the purchase. Next, they didn’t deliver the flowers until late in the day well after 6:00 pm. Then, after confirming that my elderly sister had not yet received the flowers, I went online and it showed the flowers had been delivered. I called their customer service number and was kept online twenty minutes before I got a live person who then put me on hold for another ten minutes before she conveniently disconnected me. My bill needed up being $120 for and average looking bouquet of flowers, way overpriced with really lousy service too. I heartedly recommend that this florist be boycotted by anyone looking for fairness and good service. I will never use them again, rip-off!,

This company is very difficult to work with. I had placed an order for flowers to be delivered to a hospital. The recipient was discharged. Thought customer service, I requested the recipient be allowed to pick up the flowers at the shop. This request was denied. I asked to change the delivery address, this was also denied. I then asked to cancel the order. They will not cancel the order. The recipient lives 3 hours from the hospital, had a stroke, and cannot receive the flowers I paid $115 for. Customer service is horrible. I was transferred to customer service in India and they could not help me. I am broken hearted that no one can help change or chancel my order. DO NOT ORDER FROM AVAS FLOWERS!!!!!! HORRIBLE CUSTOMER SERVICE THAT STEALS YOUR MONEY!!!!

The company is sort of like Grub Hub for flowers, which at first I did not know. I thought they were just a local florist. The company promised my flowers would be delivered before 2 PM on a Friday. I ordered them for someone in my office. After 2 came and went , I called customer service and got a recording, which instructed me that they are checking on my order. After another hour, I called again and was directed to a real person at a call center. After about a 10 minute wait, the rep told me the flowers were on the way and that they would definitely arrive by 4:30. The flowers did not arrive, the person who was to receive the flowers had left for the week-end. It is now 10 minutes before 5 and soon the building will be locked. It is the middle of December--and there are no flowers here. They also tacked on a pretty hefty fee.

This is just the middle man website that charges you the service fees. It was my fault to order without checking the reviews more carefully as it was a last minute order for a funeral. It showed up on the website as if it was a local vendor in Wilmington, NC and the order can be delivered on the same day. Mine was a day in advance at the gravesite. Not only the flowers were not close to the picture or the description, the delivery was an hour late from the scheduled time so service was over. The local florist kept apologizing as they were told the incorrect time. I wasn't mad at the florist but at Ava's. I didn't want the whole refund as the flowers were delivered, but instead of medium size wreath of red, white and blue, this little tiny white wreath with no banner expressing our sympathy from us (coworkers) with a blue ribbon was outrageous. Ava's overcharged me for $200 for the little simple white wreath. The best they could do was to refund 50% of the cost plus the no show banner. You shouldn't even charge for your service at all since you couldn't even get the time and the order right. Just a rip off. Please check the websites and reviews carefully before you purchase. Don't make the same mistake I did. Definitely not recommend Ava's flowers.

If I could leave zero I would. I placed an order for delivery which was to arrive 2 days ago. I received an "urgent" text from them asking me to call. Their member florist apparently didn't have the flowers needed for the arrangement and asked if it could be delivered the next day by 10 am. It never arrived. I called and was told "it was on the truck." It never arrived. I called again and was told they didn't know what happened to the flowers and said they would deliver tomorrow from a new florist and would issue me $10 credit. I ok'd this but do not think a $10 credit is adequate. I honestly have no faith they will arrive tomorrow, but we will see. I can guarantee I will NEVER use this company again. Worst florist experience ever. Oh, and beware of "free delivery" claim as they tack on a huge "service fee." Also, their website shows a 5 star goggle rating, which is a sham. Just search "Avas Flowers reviews."

My daughter had a baby on Saturday, 9/11. As soon as she was admitted to the hospital, I went online and ordered a couple of bouquets for same day delivery. One bouquet was delivered the following day, but the second bouquet with the additional “It’s a Boy” Mylar balloons were missing. I contacted the local florist and was advised they only received the one order. It took Avas until Thursday, 9/16 to deliver a second order… her and the baby left the hospital on Monday, and what she got was nothing close to what I ordered. I ordered a teddy bear holding a vase of roses with two balloons that said “Baby” and “It’s a Boy”. What she received was a box of red roses… no vase, no balloons, no teddy bear… nothing but a box a roses and they weren’t even pretty roses as they already had dark spots on some of them. Very disappointed and will never again order anything from Avas.

***BEWARE OF AVA'S FLOWERS IN ZACHARY, LA*** I called Ava's florist in Zachary, La., on Aug. 02 at 10:00am and had them guarantee the order I placed online earlier would be delivered by 2:00pm since I paid rush fee and they agreed to the specific details for flower types I noted. I stated no roses since she doesn't like roses. About 1:15 I received an email stating my order couldn't be delivered by 2:00 and would be delivered next day. What? I paid a rush fee and he guaranteed me it would be delivered by 2:00!!!!! After reading reviews I see others say this happened to them as well. When she did receive arrangement the next day it included a few snap dragons and ROSES ONLY when I specifically stated NO ROSES!!! Most stems were starting to wilt and some petals dying! I upgraded to medium vase and it was super small, less than 25% of flowers shown on site. The arrangement looked like a child put it together, large gaps w/no flowers at all. It was horrible!!! And they wanted to refund me $10. These people should be ashamed of their quality and service and stop ripping people off. I will NEVER order from them again and will continue to inform everyone on every social media platform of their horrific quality and service!!!

We ordered flowers for my uncles funeral in April and were guaranteed delivery the day of the service. While at the funeral we received a message that they were unable to deliver the flowers,multiple family members ordered flowers for the service and all were cancelled. My uncle was the most loving man and it really upset me that he didn't have any flowers. Then we ordered through them again on 6/30 for my aunts birthday 7/4 we had them set to be delivered 7/2 we received a email on 7/3 stating they were not able to deliver them due to not having the flowers we ordered.. they then stated they could offer other flowers and have them delivered 7/7. Which would be pointless So we were issued a refund. I will never recommend or use Avas flowers in the future and make sure I tell everyone to stay away from them.

I ordered flowers, balloons and chocolates for a Thursday delivery for a Friday AM funeral. Late afternoon on Thursday I received an email and a phone call: 1. They couldn't deliver the peace lily I ordered until the following week so I agreed to a plant substitute. 2. They said they didn't "have a driver" to deliver on Thursday and said Friday morning would be the best they could do and told me the flowers, balloons and chocolates would be delivered first thing Friday AM ("delivery truck will leave the florist at 9AM"). I was told I'd get an email update when it was delivered. It was too late for me to try another florist for delivery at that point. 3. I called them on Friday at 3 PM and asked where my delivery was - they said they didn't know. I was put on a long hold and then the woman who came back to the phone said she "thought" it was delivered but wasn't sure. I told her to CANCEL the order. She went away and then came back to the phone saying she couldn't cancel because it might have been delivered and I had agreed to the plant substitution. I told her that agreeing to a substitution wasn't the issue; TIMING WAS - I asked for a credit - she told me THAT ISN'T THEIR POLICY. Turns out they were delivered late - after the funeral. Zero stars!!

I ordered flowers for my 93 year old mother for mother's day. Three weeks later and still no flowers. Based on their web site I thought I was dealing with a local florist, so shame on me (and credit to them for making a web site that fools you into thinking they are local). Anyway, given how busy florists are on mothers day I could forgive the lack of delivery. What caused me to write this review is the complete inability to reach their customer service to inform them that they did not fulfill my order. Completing their online form does nothing, and their phone system for customer support appears to be intentionally designed to, at some point, disconnect on purpose so that you can never speak with a live person. I have had to resort to calling my credit card provider and filing a dispute, something that hasn't been necessary in years. Do not use Avas if you care about the recipient you'd like to receive flowers, as you will likely be disappointed - and find that your money has been stolen. Strong words? Yes. But the honest truth.

I placed a floral order for delivery on 4/2 and paid much more than such items delivered in the past have cost. The website indicated that delivery would be 4/3-4/4 (Easter). The next day (10:52am), I received notification that I should call so my needs would be better served. I called and was told the delivery could not be made until 4/5 because the arrangement I ordered was unavailable. This information should have been shared prior to accepting my payment. No refund was offered, just an insignificant discount on a future order. Later (8:24pm on 4/3), I received an e-mail with a link to select an alternative floral arrangement. The link does not work. These people are thieves (taking money when not having the item to deliver) with incompetent supply chain/website communication.

I wish I could give this business a worse review. I made a purchase 2 days prior to scheduled delivery. I paid an extra $9.99 to assure that the delivery would occur on time and was scheduled for delivery at 2pm. When no delivery occurred by 3 pm I called. The national site was unable to reach the local florist and I was told I would receive contact from them. I was unable to leave the house to collect other items for my wife's birthday as I was waiting for delivery. I called twice between 3 and 4 pm with no information given as they were unable to reach the local florist. I then received a text stating that delivery had occurred at 4:15pm. I looked all around the house, no delivery had occurred. Finally after calling 2 more times and still being unable to receive more information, I told them I would like a refund and tried to salvage the remainder of my wife's birthday. We went out for birthday dinner at 6:30 pm. When we got back home at 9pm, the flowers were at the front door. They were the wrong size bouquet, they were in a vase when one was not ordered, there was 1 balloon when 2 had been purchased. I called them back that night again to assure a refund. I was told a full refund would be issued in 24 hours. 2 days later, after no contact from them, I called again to assure a refund and make arrangements for them to pick up their wrong product. I was then told that I would be refunded but charged an $18.99 fee for their service (or lack thereof). The lied or at the very least were wrong regarding the delivery. They sent the wrong product. They left out a portion of the paid for product. Then, they charged me for their service (or lack thereof) which they would not refund. Their business practice is shady to say the very least. I will never use them again and will share my information everywhere I can.

I spent $103 on a "As Shown" Princess for a Day floral arrangement for my sister's birthday on March 11, 2021. When she sent me a picture thanking me for the flowers I was shocked by the product delivered. It looked NOTHING like what I ordered. It was skimpier and less full as well as having different (cheaper/cost effective) blooms. I could have gotten the same product from the local grocery for $40. I had it rush delivered, used a code for free delivery, there was also a service charge of $20. I called customer support in which I was told should would get a replacement and I would get an email updating me about the replacement. I never got an email and my sister never received a replacement arrangement. I called the next day and was told that it would be resolved. It is now March 15ht and they have not fulfilled their commitment to resolve the issue. I have not heard from them. Avas Flowers is a scam. I made a review on their website and it was never posted. They are showing false reviews OR only the good reviews. They are a 1 star operation for obvious reasons. I would give them 0 stars if it were an option.

I most definitely WOULD NOT recommend Ava's Flowers; I underwent the WORST experience ever ordering flowers. Sadly, I ordered flowers for the death of a good friend's loved one - the order arrived LATE, actually after the funeral. I was lied to about the status & delivery of the flowers, transferred to at least 8 different agents, and they even screwed up what flowers I ordered. The agents could barely speak English and could not give a reliable/correct response to when they would be delivered. Ava's preaches they are a "family owned business" but in reality they are nothing more than a middleman. I will NEVER order flowers from them again and will ensure everyone I know won't either - a HUGE disappointment at a time when flowers were needed the most; what's worst is I paid several additional fees (service, delivery, etc) and was not even offered a partial reimbursement for THEIR INCOMPETENCE!!! I highly discourage anyone from using them - horrible experience!!!

BEWARE!! We received an item with no indication of sender. When we found out who sent it, they described a totally different item and said they gave Ava's their sender information. Contacted Ava's and they claim sender wanted to be anonymous and take no responsibility for the item stating they have the right to substitute. So, doesn't matter what you order. They send what they want. Should be able to give zero stars. Understand that I am not the paying customer but the recipient but there is no option for a recipient to submit so had to check off "paying customer" in order for this review to be submitted.

My mother died right before Christmas and I needed flowers for her funeral on Dec. 26th. No one local would be open and they were pretty much out of flowers anyway so I was happy when Ava's said they could deliver a large spray on Saturday Dec. 26th. I happened to look at the tracking on Dec. 24 and it said the delivery would be on Dec. 29. Not acceptable and I got NO communication that there was a problem. You'd think they would know if FUNERAL arrangements were delayed that they would TELL YOU. I was able to find a florist 30 min. away and I had to go pick up the flowers the morning of my mom's funeral. Not a great turn of events. This florist said never go to internet sites with no address, they just farm out the flowers anyway. Lesson learned! I would recommend everyone STAY CLEAR of Ava's Flowers!

HORRIBLE SERVICE! I ordered flowers from Avas online on Dec 31st at 11am for funeral flowers to be sent the same day by 7pm to the funeral home; however, they did not send them that day. New Years (1st) was a holiday but still stated that they would be delivered on the 1st. Nope. The 2nd was the date of the funeral and they called me only an hour before the funeral and they sent me an email saying they need another location to send the flowers (the funeral home address & phone was provided when I ordered them). Three days and no delivery for our loved one- and I live across the country from the funeral. They canceled the order and offered me a $20 discount on another transaction of flowers! Beware of this company, they will not try to make amends with you about their misdeeds even after a supervisor conversation and I was on the phone with these people for an hour! You cannot count on this company to do the right thing.

Item: Winter Solstice Centerpiece (Premium) * Price: $89.99 * Service Fee: $15.99 * Delivery Fee: $0 * Tax Total: $6.30 * Order Total: $112.28 I wanted to purchase Christmas Centerpiece for my Godmother who is 100+y/o. At this point in her life, I wanted so much to make her smile and be happy since this may be the last Christmas she is here with family. I found a beautiful Christmas Centerpiece at Terry’s Flowers [ AVAS ] that I knew she would love. So, I purchased the Winter Solstice Centerpiece (Premium) Price: $89.99 arrangement. First, I was shocked seeing that there was an additional fee of $15.99 as a Service Fee, God only knew what that was for!! Well, my Godmother received the arrangement and her daughter sent me a picture of what it looked like. OMG - I was so embarrassed!!!!! It was DISGUSTING - HORRENDOUS - INSULTING - I didn't even look like a $15 arrangement you could get at a grocery store!!! Simple arrangement of a rose, carnations, another flower, holly, evergreen, and pine cones.

DO NOT ORDER FROM THIS COMPANY! I ordered flowers last weekend and they promised Sunday delivery until they had my credit card info. Then they started hedging, but still would not say that they could not deliver on Sunday. They promised Monday morning at the very latest, but on Friday, I got notice to contact them. Needless to say, they had not delivered the flowers, and on that call (3 tries -- 20" on hold until I finally got through on the 3rd try), they offered to deliver on Tuesday. 10 DAYS LATE! For special occasion flowers! They did absolutely nothing to make it right, and cut out the line when I asked them to reverse the charges.

TWO DAYS after placing my floral order with Avas, one of my orders has NOT been delivered yet! I ordered two planter baskets of assorted plants (condolence situation) to two different addresses, and Avas substituted a small round glass vase of CUT FLOWERS for one and I was told they will substitute ONE ORCHID PLANT for the other. When I called to complain that these orders were not what I ordered at all and for which I was charged, I was told that they had to substitute because they could not get plants! My orders totaled $150, and all they could refund on my credit card was a total of $13 and give me a $20 store credit for future use. Future use? NEVER!!!

I ordered two dozen pink roses for next day delivery from their website for my mother's 70th birthday. I was called the next morning to tell me they didn't have pink roses and they couldn't deliver them that day, but could get some from their farm and deliver the next day. They delivered 2 dozen orange and yellow roses that were left on the front deck in the heat without even ringing the bell to let my mom know they arrived. When she opened them, they were wilted and then they died two days later. Mom didn't tell me till day 5 after delivery. I immediately contacted customer service to let them know since their website states in multiple places in large font they have a 7 day freshness guarantee. That apparently only applies if you call within 24 hours of delivery to say your flowers will probably not last 7 days. I only wanted replacement flowers delivered. They refused even at the supervisor level. Even when I kept referring to the freshness guarantee, both the rep and supervisor kept reciting the policy. Infuriating. DO NOT BUY from them.

DO NOT USE THIS COMPANY. I ordered flowers for my mother's 80th birthday, which obviously was an important event. I ordered them 5 days before her birthday and was assured they would arrive on her birthday. No flowers arrived which was greatly disappointing. When I tried to get a refund they continued to give me the run around not to do it and it took me getting really angry, accusing them of not being a reputable business, and threatening to contact the Better Business Bureau. Once they claimed they canceled the order it took quite awhile to get a cancellation number. And on top of that I was told that it could take up to 10 business days to receive the credit on my VISA card.

I paid for free delivery. The “order form” automatically entered a delivery note, “before 2pm.” I wanted after 2pm. Their delivery message could not be removed. In the space provided in the delivery request box, I entered my desired time. Worried about the order’s two delivery times, I called customer service. The individual assured me- that they could see MY instructions- and so would the local florist. The flowers were delivered at the wrong time- With the virus issues, certain procedures needed to be followed, and I gave detailed instructions regarding the delivery location. The flowers were to be delivered for an outdoor party at a business. With all the social distancing regulations at the time, I could not be confident anyone would be at the indoor reception desk. Worse- the flowers were for the person who works at this desk- and were to be presented at the party. Then a confirmation email was sent- verifying delivery was made at 5pm. Actually it was bright and early in the morning. Fortunately, “someone” was at the location of delivery, and the person signing just happened to be the intended recipient. Wrong delivery Time and Location. Misguided customer service. False verification. Notified the company with concerns- no response.

I called to order flowers for my sisters birthday ( Monday , June1 ). I asked for Blue Bells and they said they would try to get them. The day before the flowers were suppose to be delivered , I got a call stating they could not get the flowers I had asked for. We agreed on a substitute and that was the last I heard until today ( the day after my sisters birthday). No flowers were delivered! But, of course the charge went through on my credit card!!! I tried calling twice. The first time, we were disconected, the second time , after being on hold for 15 mins, I hung up. Sooooo very disappointed !!!!

Very deceiving floral shop, I purchased my vase arrangement online May 4th early morning, for my Mother and when checking out it said we might deliver as early as 6th,7th, 8th or 9th and had an x on 10th but nothing indicated on avas calendar past the 10th. Then later on May 8th I get a email about flex delivery and noticed on the order they changed my order to a 12 stem rose bouquet which was cheaper than the medium size vase arrangement I had bought. So I called avas customer line, which by the way the guy was nice on phone and said sorry about this we will try and get your order out hopefully by Sunday May 10th, but worst case scenario on Monday the 11th and proceeded to give me credit back for that mistake and threw in a small box of chocolates as a sorry. So here we are today the 12th saying it might be at my mom's by the 14th.... which btw avas been changing the schedule delivery date since day 1 but still giving them the benefit of the doubt.... so here I am hoping and crossing my fingers that when my mother receives her "Mothers Day flowers "sometime this week, they are at least beautiful flowers and in hopes that they at least put fillers to this bouquet, but will see.

Brooke Mahoney-Livesay Completely a fraudulent company. I ordered a bouquet for my mother's birthday and agreed to a "flex" delivery date. They were to be delivered either on 4/26 or 4/27. When they did not arrive on either day, I called and emailed for THREE straight days. I was hung up on twice by alleged customer service representatives. I even tried the call you back at a scheduled time. Guess what - no phone call. Then they blocked my number so it would decline my call and feed to "thank you, goodbye". I emailed only to receive ZERO written response. THEN it gets EVEN better. The deliver finally comes today. We ordered over $100 in lilies, hydrangea, and roses (all in pinks, whites, greens). Instead it shows up with 6 red roses and two sprigs of greenery. I am disgusted by the lack of accessibility to speak with a human, the lack of respect of a call or email back. They deserve to be shut down!

There has to be much better choices for flower delivery. There was no mention of a $17.95 service charge. Interestingly, I could have ordered from the local florist who wound up being the people who delivered the flowers without a service charge. In addition, delivery was clearly requested on the 26th of the month (a birthday) and the invoice clearly shows that date. Unfortunately, they delivered it on the 25th (two hours after the order was placed). I called customer service and they said there was no deliveries on that date even though it was a delivery choice when I made the order and again, the invoice clearly indicated that date. One of the reasons I chose these people over my local florist was that the local florist clearly had the 26th crossed out as a delivery date in that they apparently don't deliver on Sundays. They agreed to refund $15 of the service fee and the customer service put me on hold numerous times while supposedly processing that refund. After an excrutiating 42 minutes with customer service she stated that she would be unable to process the refund and a "ticket" would be sent to a manager regarding the refund and I would be contacted when the refund was processed. I won't hold my breath. One should not need to go through that kind of hassle for a very simple order. In summary, processing fees not mentioned during the order, wrong delivery date and inept alleged customer service. Go elsewhere for your flower needs!

This doesn’t deserve 1 star! They are a SCAM company! DO NOT ORDER from them!! I ordered flowers for a friend of mine who’s grandmother had passed, and when I went to check out and there was an additional processing fee and others. The flowers were supposed to be delivered by 6pm that night. I received a text saying the flowers were were delivered, but when I spoke with my friend, she said they were not there. I proceeded to call the company and was put on hold too many times with no results, I was promised a call back and never received one. I called the next morning and was on the phone with them for OVER 5 hours back and forth on hold! NO ONE was able to help me. I asked for a refund and each and every customer service rep REFUSED to do it!! I asked for them to cancel my order and each customer service rep said they COULD NOT because the flowers were delivered, when I’m fact they weren’t! The company called my friend and she told them that the flowers were in fact NOT DELIVERED, and they STILL wouldn’t give me a refund! I have contacted my bank to STOP PAYMENT! After 5 Hours on the phone today and 3 yesterday I am COMPLETELY DISGUSTED and I am reaching out to Consumer Affairs and the BBB to file complaints. They should be ashamed for themselves taking adavantage of people during this horrific time. I will NEVER RECOMMEND this florist to anyone!!

Outrageous service!!!!!! Unexplained fees! advertise themselves as local, family owned business. Alas! A group of rude and heartless thieves! A flower arrangement was ordered on line with an express delivery for a memorial service. The order was placed more than 24 hours before the designated time. The customer service representative called 5 hours before the memorial service, explaining that they would not be able to deliver it on time to the funeral home , but could readdress it for additional fee. And this is taking into consideration that I had paid already for an express delivery to the funeral home, that is located 3 blocks away from the residents' home, and the service was not completed. They have some outrageous "service" fees that did not explain itemized what they include. The most terrible service I have ever faced with any company what so ever! After talking to a customer service and cancelling the order, as they did not even give any guarantee when and if the flowers would be delivered near soon to the residents' address I never received a confirmation of my refund, though I requested it many times. On the website they have reviews, that are never found on line with any search engine. This is a Freud company that does not deserve to exist in any data physical or virtual!

WOW. NEVER AGAIN!! Let me share with you my experience with Ava's Flowers. Back on February 7, 2020 I was browsing online looking at the local florists in my BF's hometown, but I realized it was too late to have any flowers delivered on Valentine's day. (My mistake, should have ordered earlier than a week before.) So as I kept Googling, Ava's Flowers website came up, and upon clicking into it, it appeared as if Ava's Flowers was a floral shop in my BF's town, and even had a map to prove it! So I found a proper arrangement made of his favorite flowers, and I was able to choose the delivery date as Valentine's day! I was super happy and quite excited to send him a Vday surprise! Now here's when it all went downhill. Within 5 minutes of placing my order, I received an email from Ava's Flowers stating 'Due to high demand, the arraignment you purchased is out of stock & we will be upgrading you to 2 dozen roses in instead. If you would like to further discuss this resolution please give us a call..." Honestly, I didn't think anything of it because I saw the word upgrade and thought 'Okay, that's fine.' Then the following Monday (Feb. 10, 2020) I received an email saying that my order had shipped via UPS. I was really confused because I was under the impression that this was a local florist in my BF's hometown, but upon doing some research I found out the real warehouse was in New Jersey, over 1,300 miles away! Now at this point, I was really confused because of the way the website was displaying false information, but seeing that Vday was only 4 days away, and I live 8 hours away from him, there was nothing I could do. So I let the cards play out. Skip ahead to Thursday (Feb. 13, 2020), I receive an email notification from UPS stating that the flowers were out for delivery. "Delivery!?" I immediately felt slight panic because I placed my order and chose Vday specifically. Upon looking on their website, they had changed my shipping date to 2/13 instead of 2/14 but I didn't notice originally. "Well, that's not what I wanted, but I can't do anything." So I texted my BF and told him a surprise would be delivered today, so keep your eyes peeled! A couple of hours later, I received a photo from my BF of a bright red bouquet of roses in a vase that he had just got. I thought they looked great and he was super happy! End of story, right? WRONG! Later that night we were Facetiming and I had informed him on the back story of those flowers and he informed me that actually, what he didn't show me in the photo was that when he had opened the box of flowers, that half of the bouquet had actually wilted and fallen apart in the box, but he didn't wanna say anything and make me feel bad (which it didn't, because it wasn't my fault they were wilted and broken, but I digress.) Skip ahead to Saturday (Feb. 15, 2020)(2 days after receiving the flowers) and he sends me 3 photos of his bouquet and the roses had wilted, a lot had fallen apart, & they began putting off a putrid smell that was very displeasing. This is when I had enough. I emailed Ava's Flowers explaining what had happened and demanded a refund because of the expectation not being met from the product they were selling on their website compared to what my BF had received. I received a response on Sunday (Feb. 16, 2020) asking me to call to resolve the issue. So I did, and in short they stated that they would not issue a refund but would in turn re-ship some more flowers. I replied back demanding a refund because I do not want more flowers, I want my money back because you did not properly supply what I was initially sold, and if you can't help me, please direct my call to a supervisor who can help me. I was then placed on hold for 15 minutes followed by being hung up on by their automated hold system. I immediately called back and asked to speak to the supervisor. The rep on the phone stated that she can't issue a refund but can only re-ship, and if I speak to a supervisor they will say the same thing. I then asked to speak to a supervisor. The rep put me on hold for another 10 minutes and came back stating that she can issue a refund for half of the original order. I was livid at this point and demanded a full refund and to speak to a supervisor. She put me on hold AGAIN for another 10 minutes and came back saying that she will issue a refund for the full amount, and apologized for the mistake in the order. So with all that being said, I recommend that you, DO NOT order from this company. From the other reviews on here plus mine, I believe it is safe to say that this company is not legit, and will not able to supply any type of flowers except roses, and you will not be guaranteed that they are high quality. Save your money and use a local florist, even if you can't get the flowers delivered on your desired day.

Extremely dissatisfied with this company. I placed an order for 4 diff sets for flowers for my adult daughters (out of town) late for Valentine’s Day I certainly understood it my order was late in the game (on 2/13) but this site was the one the “guaranteed” they would get deliveries made on Valentine’s Day. Indeed, the ONLY reason I ordered from them and paid their premium price (compared to others) was the ability to get them timely delivered. Not one of the them was delivered on time. In fact, one of them that their own site still says was to be delivered yesterday still has not been delivered. I don’t really care about the store credit they offered on only 1 order (They won’t be frying my business again) and the fact that 3 of the 4 were delivered late (today), I’m upset that they even suggested they could timely deliver when that obviously was totally false. The other sites I considered today me they couldn’t promise delivery and that’s the whole reason I bought these items. The reason the day was a big deal to me is that I wanted to provide my adult daughters with valentines flowers because their older sister had died in the last year and when they were all kids, I used to do valentines flowers every year for all of them. Shame on this company. They misrepresent and don’t live up to their word. Learn from my mistake in ordering from this company. Don’t do it.

If there was a 0 I would give it. I called the Avas Flowers instead of ordering online so I could be assured I would receive what I wanted. My sister pasted away and I explained to Avas that I wanted a hydrangea plant so my sisters ashes could be placed under the plant. Nothing was received at the funeral. I ask my niece to go to the Avas Flowers and get the plant. They gave her an orchid. They said because of the season hydrangeas were not available when I know that hydrangeas are native to that area. They would not return my money because they said someone accepted the flower at the funeral.

One star only because I can't give ZERO stars! I ordered the Holiday Flower Tree - a 16" fashioned Christmas tree with "assorted Christmas greens, cushion mums, carnations, berries, and ornaments." The tree was for my best friend. It was supposed to have been delivered on 20 Dec, but wasn't. After a call to Ava's Flowers customer service, I was guaranteed a delivery on the 23rd. What arrived was brown, wilted greenery(or supposed greenery) with ribbons and "red things" (according to my friend) - no flowers. I had ordered a card to go with it but no card came with the arrangement. I see on my statement that I was also charged $8.89 on 23 Dec. - an additional charge, for what???? All totaled it was $120.77 worth of garbage to my friend and it was late at that. Dissatisfaction is an understatement! I will NEVER use this company again. I will let all of my friends and family know to NEVER purchase anything from this company. This business is a scam and the product they send isn't worth the money you're paying and won't look like what is advertised on the website. BUYER BEWARE!

I ordered an arraignment to be delivered for Christmas Eve. Told them what I was looking for Red & white roses as well as what ever filler flowers they chose but I did specify with pinecones very Christmas oriented design. I said I stated several times price wasn’t an option I just wanted the largest and over the top they could do. They charges me $129.00 for the most embarrassing arraignment ever delivered. It had 3 red roses, 4 carnations, one lily and two daisies stems. Anyone who does flowers knows how pathetic that is. It was nothing like I requested or would ever expect a flower shop to deliver. The card also didn’t even have the correct information on it at delivery. Honestly appalled! Truly a place to avoid at all costs.

This is a zero star review, I had an awful experience with this company! Do yourself a favor and use another company to order flowers. Two weeks ahead of time I order flowers for my mother’s birthday and the delivery did not arrive on the scheduled day. I right away notified them and when I received a return call I was told they could delivery the item in another 4 days, plus they keep trying to have me change it from a birthday arrangement to a holiday arrangement even though it wouldn’t be delivered until after the coming holiday. I honestly believe they didn’t have the correct flowers so they never even made the original order.

I was looking for a local florist to deliver flowers for to my aunt, did a google search and was directed to Avas online. I ordered a $64.99 (deluxe) arrangement with free shipping, but was charged an $18 set up fee on top of the advertised "sale" price. When I received a picture of the arrangement from my aunt I was disappointed at how unlike the item she received was in comparison to what I had ordered . I immediately called Avas, sent a picture of what I ordered and the photo my aunt sent me. I was horribly embarrassed by what my aunt received. Avas Flowers wanted to give me a discount on a future purchase! There will never be another purchase from them. Do not purchase from them.

Be sure to read ALL of the SMALL print for AvasFlowers. They tell you they can deliver by 4 pm to a business, but then try to deliver after the office is closed. (Per their small print, they do not guarantee any times.) The bday person was already gone and did not see their flowers until 8 am the next day after the flowers already started to show wear. On the day they were supposed to be deliver, I found out the flowers were not delivered as requested. I attempted to use the website, but showed there was not status available. Waited 15 plus to finally get connected to online support. They said they could not get a status or get w/ Florist to see where the flowers were. Spoke w/ Manager. He said they had to get with the Florist, but could refund the money in the next 24 - 48 hours. He just had to speak with the Florist. Called in the next day to see what they wanted us to do with the flowers that showed up at 5:45 pm after the office had closed. They said that due to the process they could not guarantee any times. As long as the flowers are delivered on the same day (No matter what time), it is considered delivered. I explained to them that I had called in BEFORE the flowers were delivered. They said they had not processed the cancellation once it was delivered, they could not refund the money. I asked them if $60 was worth having an upset customer? They said that there was nothing they could do. I will NEVER use this company for anything. I will let all of my friends and family know to NEVER purchase anything from this company. Buyer Beware!!!!!!!!!!!!! _____________________ Update: After blanketing the Internet. Including Facebook, Twitter, All videos from AvasFlowers, and every Review site I could find. I got a response on Saturday from my BBB of NJ complaint. They had refunded $10 of the $61.00 and asked if that would be okay. I explained that it was not okay and that I wanted the full refund they told me I could have the first day. I again spent part of Monday updating and putting out more reviews. Late Monday afternoon I got another email from BBB NJ that said they had refunded it all. I checked my bank account this morning and can confirm they have refunded it all. I do not believe pulling my review is a good idea after what I went thru the day of my GF Birthday and the stress of the last 6 days, but I am a fair and honest person so I felt it was necessary that I let the public know that this has finally came to a resolution. AvasFlowers has fully refunded the original cost of the flowers. Nothing more.

This is the one and only time I will ever order from this Ava’s Flowers. Anthony, in customer service was delightful and assisted me in placing a birthday order of the “My Sun, Stars and Moon” bouquet for my best friend’s 40th birthday. This was to be a surprise from her fiancé in New Zealand. The specific request was for a luxury size bouquet with YELLOW roses, which have special significance to this couple. What arrived was the wrong bouquet, NO roses at all and they delivered the wrong bouquet twice and with two differently worded cards. Immediately, I attempted to contact customer service. I opened tickets, and sent pictures of everything but heard nothing for 24 hours. I called the company and was hung up on two separate times. Johan was my third attempt to rectify this mess. All I wanted was for 1 dozen yellow roses to be delivered to my friend, from her fiancé, on her birthday, today. I was told no. The earliest was Tuesday and Ava’s flowers would give me a $20 credit towards the purchase of the roses, I nearly lost my mind with Johan. I asked to be connected to the floor supervisor. Johan did not even know his name. Eventually, after a 13 minute hold, Carlos came on the line. He recanted Johan’s offer to send the roses and told me Ava’s could only offer the $20 store credit, period. Carlos got an absolute earful and I told him I would continue calling Ava’s until he fixed their mess. After another 17 minutes, he finally said they would send two dozen red roses. I said no. It had to be yellow roses because that is what her fiancé requested and paid $80.00 for in the first place. I asked him again what he would be doing to fix this. He then proceeded to tell me, “There are no yellow roses.” “I’m sorry, Carlos, but did you just say there are no yellow roses?” “Yes.” “Carlos, do you mean to tell me, with a straight face, that in this country, there are no yellow roses anywhere?” “Yes.” “Carlos, is there perhaps, a local florist in the recipients city who might be called regarding the apparent national shortage of yellow roses?” “No.” (Laughing out loud at the absurdity of his answers) I asked him, “Carlos, exactly what colors are available to send which are as close to the color yellow as nature allows? And why can’t you call a local florist with whom your company is contracted and make this happen today?” He told me he could only offer a mixed rise bouquet of orange, ivory, and red roses in a vase next Tuesday and nothing more. There was nothing more he was willing to do. I made him guarantee he would follow this up with an email and the flowers would indeed be delivered on Tuesday. Do not order from this company.

I feel cheated by AVAS FLOWERS and I expose my experience to warn those who plan to use their services know what they risk. I paid an arrangement to be delivered to the doors of my apartment, there was even an additional charge of $ 18 for the "handling of flowers", it was a surprise that I wanted to receive the day and time indicated. The hours passed and the bouquet did not arrive, I followed up on the internet and the arrangement appeared delivered, I called the call center and they called the driver who never answered the call so I did not know where the flowers were. The next day I call the call center again to ask for my refund because I never received the flowers and they said they would NOT give me my money back because the flowers had been delivered to a girl in the leasing office !!! I paid to have them delivered to my hands to avoid this situation because the office staff is NOT required to make deliveries at the door of my apartment. The staff of AVAS FLOWER never tried to make the delivery personally, they never called me to access the apartment even when they had my phone, the driver also did not answer the call when the call center contacted them, at least I would have known that the flowers They had left in the office and would have gone for them. Today, four days after the supposed delivery, I finally have the withered and ugly arrangement !!! The girl who received the flowers tells me that an elderly person went directly to the leasing office and delivered the flowers there saying they would be picked up by their owner !!! I feel stolen, scammed, and I hope that whoever reads this thinks twice before throwing money in the trash with AVAS FLOWERS, a company with false delivery policies and customer satisfaction.

On 11/08/19, I ordered flowers via the website. I requested delivery to the funeral home on 11/10/19. I received a confirmation stating the delivery would take place 11/10/19 or 11/11/19, I could work with that , considering the short notice. On 11/10/19 I checked the website to see if the flowers had be delivered, nothing indicated delivery. I called the 800 number and was unable confirm delivery. I was transferred and was prompted by this automated voice to provide my number and someone would call me back. I received a call back and the line disconnected. I called 11/11/19 and spoke with a customer service rep. It appeared to be an off-shore location. He explained the delivery did not take place because they could not find the flowers needed to complete the arrangement. I never heard of such. I asked why wasn't I notified, he could not explain. I told him the arrangement was for a loved one whose burial was at 10: 00 am est 11/11/19 and it was too late to send flowers. He asked me if I had an address of a family member where they could send to today or tomorrow. Why I would I send a funeral arrangement to the family after the service?..are u kidding me. I got a refund. This is the worst I have ever seen. DO NOT DO BUSINESS WITH THE COMPANY, THEY WILL DISAPPOINT YOU!!!

The anniversary of my uncle's passing was coming up and I wanted to order flowers for my aunt to be delivered on the anniversary "day" of his passing as I knew my aunt would be sad & I just wanted to brighten up her day just a little. So this was very important to me and had ordered the flowers a week prior. The day the flowers were to be delivered, Avas Flowers had called me to say that the flowers couldn't be delivered until the next day. I told them this was unacceptable and explained the importance of the flowers being delivered on THIS particular date. The gentleman "laughed" and I was irate!! Let me remind you that their website also says "same day delivery." So I said "why not put me in as a same day delivery?" He said they couldn't, and, without an explanation, told me to "take it or leave it." I also made a written complaint with the actual company and they NEVER responded. I will NEVER order from Avas Flowers again!!

I try to support local florists whenever I can but sometimes smaller towns don't have local florists. I found Ava's Flowers online, spoke to a man who was obviously in a call center/noisy environment and that should have tipped me off. I ended up on a 17 min call. We discussed the price range I wanted, the type of arrangement & message, and address etc. Then the total was $30 higher than what we discussed. He said there was no delivery fee that it was all taxes. I said NO. He offered me his employee discount of another $4. I said NO and told him, it was a rip off. Now I look at reviews for them, I'm not alone. I'm glad I hung up because I'm convinced the flowers would certainly NOT have arrived today if at all! DO NOT USE THEM! Don't believe the home page banner of satisfied customers.

I ordered flowers from https://www.avasflowers.net/ on Friday, October 25, 2019 for a delivery date of October 26, 2019 for a visitation/funeral. The visitation was October 27, 2019 and I noticed there were no flowers. At the funeral on October 28, 2019 there were still no flowers. When I returned to work on Tuesday the 29th (today), I see that there is tracking from UPS saying that the delivery will be there by 4:30 p.m. today. After the event is of no use. I called to see if the order could instead be re-routed to a home address. They said they couldn't since the item was already on the truck but they would offer me 20% off of my next purchase. I said "no, i'd like to get a refund" he told me that he could not do that since the flowers were already in route for delivery. I told him that the funeral home was closed and would not be able to accept the order so i demand a refund. He then offered me a $20 refund on a $110.00 order. I did not accept then he offered me half of a refund. I told him I expected a full refund. He put me on hold for a while to speak with a supervisor. Once he came back on the phone I was offered no refund and !0% of my next order. I hung up on him and received a call back about 45 minutes later stating that they could offer me a full refund but not the $15.50 service charge. I asked why I am being charged a service charge when I'm clearly not receiving any service. I have all confirmations of when the order was placed and set to be delivered and have the tracking showing today delivery. Soooo, now I will be disputing all charges once my credit card statement arrives.

Ordered flowers at noon. For my daughter's birthday. I was assured they would be delivered on time. I was asked for my phone number and email address so that they could reach me in there was any problem. They charged my account and never delivered the flowers, nor did they contact me regarding any problem with the order. I didn't find out they had not been delivered until I asked my daughter late last night. No one contacted me. After 30 minutes on the phone with customer service, they offered to send the flowers and provide me with store credit. I asked to speak with a supervisor and was told I would be contacted on a short period of time. Five hours passed, had to go through the whole story and was told that my money had been refunded and the flowers would not be delivered and that I would receive no store credit. I had the call reviewed and the supervisor told me that I had refused the delivery and the store credit. This was a lie. Don't waste your time and money on this company.