Name: Avas Flowers
Rating: 1.1

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Tom Jackson Bethesda, MD

Ordered flowers for Saturday before Mother's Day. Received an "urgent message" from Avas on Sunday evening. I called. They were unable to deliver the flowers. They gave many reasons including the heavy volume and a lack of stores in the area where they were to be delivered. They offered to deliver them the next day. I asked for a refund. I had two people try to convince me that I should let me deliver them the next day instead of asking for a refund. I was told by each of them that "every day is Mother's Day."

9 years ago

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Debra Lewis Middletown, NJ

I ordered Mother's Day flowers. They looked nothing like I ordered or was described. I never thought someone could make flowers look ugly but they did. I asked Avas to tell me who made the arrangement and delivered the flowers but they wouldn't tell me. The arrangement looked like someone just shoved whatever was on the table in a vase and then filled in with cheap greenery. It made me cry when I saw it. Avas has offered me $10.00 refund and a $10.00 credit. So much for making the customer happy and satisfied. I will never use the credit because I can't trust them to do a good job.

9 years ago

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Pat Bridgeport, MI

Avas Flowers delivers nothing but headaches. I ordered flowers for a friend. I was told they would be delivered that day and that I would get a confirmation. After not receiving a confirmation I called back. Then I was told that they could NOT be delivered that day. At that point I asked for a refund since the delivery was very time-sensitive. It took me an HOUR on the phone and being passed from high pressure agent to agent four times before I got a refund. My advice ...Avoid this company at all cost!

9 years ago

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Jess Saint Paul, MN

Do not use this company! I ordered flowers on a Monday for a Saturday funeral. Everything seemed fine. Flowers were never delivered to the funeral. They claim that the local florist couldn't access the order but I never received any message that there was any issues. Tried cancelling the flowers as funeral was done but put on hold for REALLY long time while the agent tried to exchange it for a fruit basket or discount on mother's day flowers. Finally received my refund after 30 minutes talking to customer service and getting a run around. I will NEVER use this company again!

9 years ago

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Lori Richards

I ordered a big beautiful bouquet. Talk about bait and switch. They delivered a very small bunch of flowers.NOT worth the money. I feel like it is a scam. They will rip you off. And customer service is a complete and total joke...will keep repeatin the script no matter what you actually say. Paid over $80 bucks and received about a $20 bunch of flowers.

9 years ago

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J Saunders MA

Ordered Easter flowers to be delivered before Easter which was confirmed by Avas. On the day of the delivery they said they could not deliver them due to too many orders and would deliver on first available date (no date given) and did not deliver flowers until Tuesday (3 days late and after Easter). They also delivered the wrong flowers and no vase, even though I paid for a floral arrangement in a vase. Then they refuse to issue a refund or even acknowledge that they had not delivered what had been ordered. Would never use them again.

9 years ago

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Tim and Patti B

I ordered a nice Easter arrangement for my daughter who is in the hospital. It was supposed to come with Pink Lilies along with other nice flowers and a stuffed bunny and chocolate eggs. Her flowers are horrible! NOTHING like the description or picture. I have seen better arrangements at the grocery store! She got pink carnations and that is it! NO stuffed bunny and chocolate eggs. I called and was pretty much told to deal with it, it had already been delivered! DO NOT buy anything from this company!

9 years ago

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celia verrier New York, NY

Do not use Avas Flowers, they took my order, agreed to deliver to a certain address by a certain time (before a party) and NEVER delivered the flowers. Never called to say they could not deliver or that there was any problem. When I tried to follow up the next day, they allowed me to cancel the order and said they would give a refund on my credit card. Their customer service staff had me on long holds, could barely understand the problem, and after over an hour of waiting and calling back I finally got to a "supervisor". No explanation for why this happened.

9 years ago

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A Del Valle, TX

This was an extremely disappointing experience. I arranged for delivery today. One Avas rep called me and asked if they flowers could be delivered tomorrow; I said no. A second rep later called and asked the same question and then told me the arrangement couldn't be delivered today. I only ordered from Avas Flowers because they claim to guarantee same day delivery. This is blatant false advertising.

9 years ago

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Stefanie Lakewood, CA

I was about to order flowers online for my sister's birthday. I was drawn to Avas Flowers advertisement for Flash Sale and Free Delivery. As I was about to check out, the delivery was only 50% off and they were charging a $13.95 service and handling fee. I called to find out exactly what that fee covered and the man that answered said, "Proper handling of the arrangement". When I told him it didn't make sense sounded like he was just trying to get his delivery fee, he hung up on me. The original price of the "Flash Sale" were inflated by 50% so the whole thing was a lie.

9 years ago

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Josh brokaw

Did not deliver the flowers.called 10 times only to be told each time the are on there way and still never came. Talked to so called manager and she would not refund money and said they will get there when they get there. I'm extremely livid. They are a scam . Called my bank to stop payment from ava flowers and I have to file a complaint and fraud against ava flowers to get my $100+ dollars back for flowers that never got delivered. Huge scam!

9 years ago

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Peter Doering

Ordered flowers for my wife for Valentine's Day Said it was out for delivery - she never gets them. Tried calling Avas just get answering machine. No one calls back. Next day said it was rescheduled for delivery - Thanks - Like I really want my Valentine's flower to be the next day. Best part is - she never got the next day either. Please do not order through them - very bad experience - they deserve to go out of business. Worst experience I ever had with ordering flowers.

9 years ago

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Howard Koch Clermont, FL

What a DISGRACEFUL company.... I ordered my husband 2 dozen flowers on 2/9/2017 for valentines and our anniversary. I ordered then to be delivered on 2/13/2017 to make sure they got here as i was off work for the day and would be here to get them. The 13th came and went no flowers. I tried calling several times only to get hung up on. I am so disgusted right now i could just cry. I cant believe this company is still in business. TOTAL DISAPPOINTMENT ON MY FIRST ANNIVERSARY. Its now 630 pm on Valentines and still nothing NO flowers and still trying to call and find out anything.

9 years ago

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andrew marin Seattle, WA

Why have a selection process on your web site, if the florist is just going to do whatever they feel like? I paid quite a bit with the expectation that the flowers I selected online would be the followers delivered. They were nice, but did not look anything like what I had ordered. This has been a consistent frustration with your site, the lack of attention to detail and the florist's disregard for ensuring that what was created and delivered, was what was ordered.

9 years ago

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Keri B Iowa City, IA

This company advertises one price and then charges you double. When I call to inquire, I am told that the price quoted on the webpage was a random price for NO PARTICULAR LOCATION. Once you type in your zip code, the cost doubles. In addition, they charge a "handling fee" of 14.95 on top of it. Call a local florist and order direct. I am certain I could get double the arrangement for half the price. Never buy from Avas.

9 years ago

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Charlie Rocafort Clearwater, FL

Unbelievable!! They delivered the wrong order to my house at the wrong specified time. These occasions are 'Right the First time' occasions and do not have second chances. There is no, oops I'm sorry lets try this again. The lies over the phone from the sales people, the cover-ups and deception from the customer service is unbelievable! Stay away from Avas Flowers and go to your local florist or even Publix. They are incompetent and crooks that will make a disaster of your special occasion.

9 years ago

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DougAndJennifer Johns

Ordered a funeral arrangement, it was not delivered. The funeral has been over a week now and spent several hours on hold today trying to get a refund. At first they said they didn't have the product and wanted us select a different arrangement, then wanted us to select a fruit basket (for a funeral that happened over a week ago???). Avas Flowers eventually refused to give a full refund and their final excuse was "we have already made the floral arrangement and couldn't deliver it because the card wasn't signed".

9 years ago

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F M Simpsonville, SC

Ordered funeral arrangement and paid extra for holiday delivery. Flowers did not deliver. Got. Orification 30 minutes after funeral began. They offed to deliver to a home address later or a fruit basket. Neither was appropriate. Embarrassed!!!! My son in law's mom funeral. Will get a refund but damage done. They assured me of delivery 1 hour before service. Made excuse they were to busy to complete order because of holiday. Sad. Poor business practices.

9 years ago

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Sean Michael Glenside, PA

Promised delivery on the Saturday before Christmas. The flowers were purchased by the team for our boss. The sales man promised the delivery would take place on time. He checked with the driver and used the phrase 150% guarentee it would be on time. The order arrived on Monday December 26 at 2pm, over 48 hours later than "guaranteed " Never again. Customer service was no help either, offered me $8 back and 10 credit. Credit to use in your lousy store? No thanks.

9 years ago

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Elizabeth Brooks

My precious Aunt passed away. I specifically wanted to order a gourmet basket for the family. I asked for specific items. They gave us nothing we asked for. The fruit consisted of 6 apples and one orange. They gave me no meat or cheese which I specifically requested. Customer service was rude, hung up on me and I let them know I was going to save other people from being scammed. Never use this company! NEVER!

9 years ago

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Michelle york West Chester, OH

Deeply dissatisfied with this company. Was promised a service which was pricey and they failed to deliver when promised. They called me the day of delivery and asked for 10 dollars extra to get them there. I asked for a refund and was told I could get a credit. Very disruptive to my day. Ruined the gift I planned for my daughter in law and her new baby. Will never make this mistake again and use Ava's. I will be filing BBB complaint and a dispute with credit card company.

9 years ago

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Adrienne Taylor

Please save yourself headaches and a million confusing phone calls, texts and emails. I ordered 2 plants a few days before a funeral. They never made it. 1 got sent to a house. I asked for a credit for the other one. The refunded everything but $13.95. Processing fee! They should have paid me for the Hours I spent trying to figure out my order. Run. Run fast.

9 years ago

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Stephanie Denville, NJ

I ordered the zen orchid on 2 separate occations. The first plant was completely white, large stem and large flowers. The second plant was small, short stem, and white with pink center. I called their customer service and the stated that it was the only "type"of orchid available from their greenhouse. They offered a 10% refund and. 20$ voucher for my next purchase. I will NEVER order from them again. BUYER BEWARE!

9 years ago

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Daniel Oliver

I am very unsatisfied with their business. The flowers showed up 6 hours late, they weren't delivered to the correct address and they DID NOT LOOK ANYTHING LIKE THE PICTURE. NOT EVEN CLOSE! I will never ever do business with avasflowers again and I will make it my personal goal to make sure everyone on this earth knows how terrible your service and products are. This is completely unethical and terrible business practices. Unbelievable that a business can flat out lie like this.

9 years ago

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PennyBarry Charlotte, NC

I ordered the flowers mid afternoon one day, and they still were not delivered by 5 the following day! I will never use this company again! When I called to see what was going on, I was told they would check and call me back within 15 minutes. 45 minutes later I still have not heard from them. I called back and have been on an automated hold for 15 minutes. I suggest if you want your flowers actually delivered that you call another company.

9 years ago

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Clara Padelford Miami, FL

Ordered a bouquet with a yellow balloon for my mother in law. The bouquet that was delivered looks absolutely NOTHING like the picture of the one I picked, and the balloon I ordered arrived orange instead of yellow as I requested. I paid over $54.00 total for this arrangement and they are only offering a $10.00 store credit, which is beyond insulting. Never again!!

9 years ago

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Marie

This is the second time Avis has dropped the ball. In July my boyfriend ordered flowers for me for my birthday and now for thanksgiving the same thing. The bouquets were $100 . They weren't delivered on time nor were they the right flowers. And when we contacted them they just gave us the run around and tried giving us store credit. No we want our money back. We will never go through Avis again. So we ended up having to go through our credit card company for the refund.

9 years ago

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jq North Richland Hills, TX

I ordered a birthday floral arrangement on 11/9 for delivery on 11/10. No delivery or phone calls received. I called on 11/17 and rescheduled delivery for 11/21. Again no delivery or phone call. When I tried to call and cancel, rep said the best he could do was 11/22 delivery. When I said I wanted to cancel, he put me on hold for a supervisor and after about four minutes, the hold system hung up on me. I have disputed the charge on my credit card. DO NOT USE THIS COMPANY!

9 years ago

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SARAH Jerry

Ordered chocolate for my boyfriend. He was in hospital in ND we live in MN. The chocolate he received was melted and had re hardened the taste was awful. We did not melt it. I called in my compliant several days later because I had other more important hospital issues I was dealing with and Avas would not refund me. So I paid $50 for melted gross chocolate when I was trying to make someone's day.

9 years ago

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Klowie

Supervisor changed story 3 times on what he could do and then he hung up on me. Tried canceling an order after 2min. and they said they couldn't do so and that they would keep a service charge. ...why they did nothing and spent no effort on my online order after 2 min. So being charged for nothing is a crooked business. Not trustworthy or friendly.

10 years ago

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Dee Indianapolis, IN

Ava's Flowers is the worst! I ordered flowers for my sister's birthday and they failed to deliver them as requested. Instead they attempted delivery 3 days later when my sister wasn't home. I never received a call or email indicting that the delivery was delayed. I called to tell them that a late delivery was unacceptable and request a refund and they Ignored my feedback and instead called my sister to set up a redelivery date a week later. Ava florist is awful and their customer focus is even worst. Order from them at your own risk?

10 years ago

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Maria North Providence, RI

I hold Avias flowers fully responsible for training their customers service to lie, lie, lie. That's my experience when I ordered their miserable hot wilted flowers and than tried to return them just to get a worst bunch. This company undermines human decency and integrity of the people they employ. They may get away with it now, but it will catch up to them.

10 years ago

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Marie Garza Santa Cruz, CA

They are horrible. Delivered to my daughter who just had baby horrible ugly floral arrangement. Then wouldnt correct it. Then called me 2 hours later. Daid would deliver next day the correct beautiful floral arrangement I ordered. They went took her ugly arrangement back and gave her a smaller and still not the floral arrangement I ordered . And smaller. I am so embarrassed. Mean uncaring people. Just not all customer service quarantee as it states. They show the pictures but send something they throw together and call ot to value. Horrible business.

10 years ago

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Catherine Chapman Baltimore, MD

This company is very misleading on their website. It is not a local florist anywhere but a wire service. I was totally lied to and the order that was delivered was not what was ordered and paid for. The order was returned to the local florist that delivered. They told us that they have a lot of trouble and complaints with Avas Flowers This happened at Mother Day of 2016.

10 years ago Edited September 14, 2021

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Karen Dothan, AL

We paid $125 for a "LARGE" vase of flowers to be delivered to our daughter for her 25th birthday. We saw them this weekend when we visited her. They were horrible. It looked like something I would put together buying grocery store flowers for $14.99. Unbelievable - and embarrassing for us that this is what she received in front of her co-workers from her parents for her birthday. Very very dissatisfied with this company !!!

10 years ago

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Amber North Hollywood, CA

2 HOURS LATE. WRONG ORDER - HALF OF WHAT WAS ORDERED SHOWED UP. WRONG VASE COLOR ARRANGEMENT. LOOKED NOTHING LIKE THE PHOTO AND WOULD NOT OFFER ANY LEVEL OF REFUND. CUSTOMER SERVICE HORRIBLE. ONLINE E-MAILS AND BY PHONE. They even had the nerve to tell me I was wrong. That it looked just like the photo. IT DID NOT. I took pictures and supplied the images. They were rude and I wasted my money. So disappointed. I tried t post on their website - not able to. They make it look like it is a great purchase and they are so misleading. DON'T ORDER THROUGH THEM.

10 years ago

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Scott Arvada, CO

Stay away! Avas Flowers is a straight up scam. I paid $70 for Mothers Day flowers 4 days in advance, and they simply did not deliver. They sent an email apology claiming that they had issued a refund - but there was no refund two days later. These people are thieves, and they ruin the most important holidays for those they sucker in by pretending to be able to deliver flowers in whatever town you search for. They are in New Jersey, not wherever you want flowers delivered. Crooks, pure and simple. They need to be destroyed and shut down.

10 years ago

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Carol Liberal, KS

They bost "local" (McPherson, KS) but are not. They say no delivery charge but after you put in your credit card info they add in a handling fee. So I called the 1-855 number was was met with nasty attitude, the worst unprofessionalism I have ever seen! All I wanted to do was order some flowers for a loved one and now I am stressed, upset, angry and still haven't got flowers in ordered.

10 years ago

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Dale Ostergard Dublin, NH

Terrible experience…. Changed my order and did not send what they promised. Had to contact them and they refunded 20.00 which is basically the “handling fee” that they don’t tell you about until you pay. Awful company

4 years ago

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Miss Jen Alexandria, VA

This company scams you. You pay a high price for flowers, they take your money then tell you they have to replace it with something similar. But what they send is a small house plant worth pennies compared to what you paid. Customer service is a sham as well. They hang up on you constantly so you can't get anywhere with them.

4 years ago

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Stephen Gerhart Largo, FL

The worst! My flowers were delivered 2days late and were not even close to what I ordered when I called them to find out why we had such problems they had no good answer and said we will give you a 20% discount on your next order and I told them why would I order from you stay away from this company

4 years ago

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Ginny Reitan Cincinnati, OH

The worst experience I have ever had ordering ANYTHING. DO NOT ORDER from this company. Ordered on Thursday and got 3 notifications flowers were delivered. Recipient never recd the. I spent several hours over several phone calls trying to resolve. 4 days later I cancelled.

4 years ago

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Magdalena Sutherland

Thank you for the prompt delivery and the arrangement was lovely. Nice unique balloon. Thank you 👍

4 years ago

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Karen Farr Springfield, MO

I ordered flowers and vase on Jan 6th.They called and said they didn't have original flowers and couldn't deliver today as stated.When flowers arrived they were not what I ordered and they were wrapped no vase and charged delivery fee even though I had used a code to not pay delivery fees. $83 FOR WHAT I DIDNT ORDER

4 years ago

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Brian Allen Springfield, OH

DO NOT USE THIS COMPANY. Delivery promised 2 days before Christmas, actual delivery 2.5 days after Christmas. Customer service is non-existent, 66 min on the phone to get my $108 back. They wanted me to take a $10 coupon on my next order. What a joke. This business clearly does not care about customer service.

4 years ago

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Randy Tucson, AZ

To start they added a 20.00 service fee @ check out the flower were delivered in the middle of the night and left outside in the rain the order was also missing the balloon i don't think i would order from these guys again. !!!!!

4 years ago

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Cynthia Wilmington, NC

I placed an order on Oct 29, 2021 for a delivery on Nov 3rd for my mothers birthday. I was told that delivery starts between the hours of 1pm-7pm. Long story short, my mother never received her flowers. My money is being refunded. I'll never do business with this company again. Terrible

4 years ago

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Elizabeth Medina Surprise, AZ

BUYER BEWARE!!! We had a funeral and they were supposed to deliver a funeral arrangement long before it started and it never arrived. Ava kept reaching out to whoever they partnered with to do them snd they were ignored. This company is unreliable and had i read the reviews that they have done this many time i would have never used them.

5 years ago

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Tbrown Scottsdale, AZ

They are a total scam. Took $130 from me for luxury tulips and sent a tiny vase with some red roses. Told me it was impossible to re-send them. Refused to help me figure out a solution. Have now spent 10 hours trying to resolve

5 years ago

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Tom Palmer Winters, CA

First, the price they advertise is about half of what it will cost. Second, they act like they use local flowers, but my flowers shipped from Louisville KY to Vegas area. Third, they did not have the correct flowers. Fourth, they were two days late. Will never use again, do yourself a favor and do the same.

5 years ago