1800-FLOWERS

Being from of family of women, I have always been favorable to sending flowers. Over the years the cost of my efforts had increased because my family of important women had grown. Now that I had started the habit of sending flowers, it had somewhat become expected. 1800-FLOWERS had been recommended to me by friends and I have been a loyal, satisfied customer every since. Not only can I expect healthy, quality flower selections, the prices are reasonable, the delivery is reliable, and the customer service is super!

1800-FLOWERS is the most recognizable brand in floral delivery. And frankly the only delivery service I use. It is dependable, punctual, and flower arrangements are handled by pros. From order top delivery-it is all worth every nickel. If a particular date is important, then 1800-FLOWERS helps make it special. I have never been disappointed.

1800-FLOWERS makes it SO easy to deliver a gift, especially last minute. I like that the night before a special occasion, I can quickly go on, pick out a nice bouquet / gift that I like and leave a personalized message with it. I have only received positive feedback from those who have received these gifts and this company makes the whole process very quick and easy.

Are use this website to send flowers to a coworker when she lost her father it was very fast and easy to navigate she loved the flowers she received it came with a wonderful note as well. the prices are great!

The only reason I granted a second star is because I’ve been the RECIPIENT of a 1800-flowers order and they were lovely. But my experience as a customer is 1 stars. I ordered flowers (thanksgiving themed) 3 weeks prior to the holiday for my boyfriend’s mom to put on her dinner table. I had them set to be delivered on Wednesday so there would be no issues, and to ensure she received the flowers before/by thanksgiving. When I got the email saying the order had been delivered, my boyfriend looked all around the property (3 apartment building) and did not see them anywhere. I confirmed the address and had him look again. When I got in touch with an agent, they told me they could redeliver on Friday the earliest. Who wants thanksgiving themed flowers AFTER thanksgiving?!??? So I declined their offer to redeliver, and nicely but firmly told them I would be getting a full refund, as now it is too late for me to find somewhere to deliver to her on the day of thanksgiving. So disappointed, as these were supposed to be a host gift in my absence this year. Now I won’t be there, and neither will the flowers I spent 60+ dollars on.

Great selection and while some of the bundles are pricey, you see the same rates at the other online flower retail options. Arrived on time and was easy to get what I needed. Flowers were also very close to the image and beautifully kept.

I originally placed my order for a bouquet of flowers to be sent to my mother's house the saturday before Father's Day. My father passed away in August of last year and I wanted to send some red white and blue flowers to sit next to his american flag urn. I placed the order on the 18th to be delivered on the 19th. Got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 22nd, got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 24th, got a delivery confirmation email stating they had been delivered, they were not. At this point I was just over it and wanted a refund, thank goodness for the Customer Service Rep Shenelle. She was so nice and understanding about my frustration of three failed attempts and authorized me a full refund and a $20 coupon. Was very dissatisfied with my ordering experience, but was very pleased with Customer Service.

I ordered flower delivery yesterday for my Daughters birthday today. She was home all day today and never received her order. My first call to customer service at 7:40 pm said that the order was out for delivery and would be delivered by 8pm. I gave the benefit of the doubt that maybe the florist was running behind. By 9:30, still no order, and again I called...after 20 minutes on hold, I explained my issue to the representative who put me on hold to check the order...5 minutes later I was disconnected. My next call resulted in being disconnected after 15 minutes on hold before even getting to talk to a representative. My next try resulted in a woman telling me my order had been cancelled. When I pressured more, she checked and said a delivery attempt had been made, but no one was home, which is crap because I had been in touch with my Daughter all day and she never left the house. The woman said delivery would be made tomorrow (after paying extra for delivery today). I was told that I would be credited with 50'% off my order. In this time of the pandemic, when we can't share special days with our loved ones, a delivery like this is even more important. I'm very disappointed with how this whole situation turned out.

1- 800 flowers is a great company. I bought my mom flowers for Valentine’s Day and my order was shipped quickly and with amazing quality that you can’t find in just regular stores.

I purchased a large "Crimson Rose Bouquet" on 9 February. My order says, "Crimson Rose Bouquet - LG." However, a medium bouquet was delivered. I have pictures of the large boutique on the website, my order confirming I ordered the large bouquet, and a picture of the much smaller boutique that was delivered. I called customer support as soon as I received the picture from the recipient of the medium bouquet. Support told me that they could see my order said "large," but there was nothing that could do to resolve the issue. I asked to speak with a manager and was told I could not. When I ordered the large to be delivered before Valentine's Day, I expected the large to be delivered. Any errors with the order are outside my control, but directly in the control of the company. As a result, the recipient will not receive what I ordered in time for Valentine's Day. I am awaiting a response from the company.

Hello, I ordered some flowers at the last minute for an anniversary gift. I could have went out and bought the flowers but I figured getting them delivered would be a lot more special considering the occasion. I ordered the flowers to have them delivered the same day, got the confirmation they would be delivered the same day by 9pm. Waited all day for the flowers to arrive and by 8pm I got nervous thinking they weren't going to make it. I finally contacted them, they assured me it would still be delivered before 9. Once 9pm came I contacted them again and they said there's a delivery date for the following day. I was very disappointed and so was my wife. I had a whole lot of making up to do for not getting those flowers or a gift in time. I would hope that you guys would be a little more accurate with the delivery date and won't treat me with an "oh well" attitude when I try to resolve the situation, thanks

Will absolutely NEVER order from them again! Ordered flowers on the 26th for my girlfriend to give her dying mother to be delivered on the 28th by 8 pm. Due to Covid, she's not been allowed to visit so I thought it might make her feel better if a piece of her was there since she couldn't be. The flowers never showed up. Had a confirmation email, was able to track the order, and still showed up in the system but they cancelled the order due to "suspected fraudulent email". What the hell is fraudulent email? And they never even contacted me to tell me that the order was cancelled. No call. No email. Nothing. They called in immediate family today to say their goodbyes. So she's there now and noticed the flowers never came. The first representative I spoke to offered to call her and let her know why the flower delivery was canceled. So his solution was to call someone who is sitting at the bedside of their dying mother to tell them that they canceled the flowers due to fraudulent email. He wanted to interrupt her time to explain this nonsense instead of just sending me an email so that I could screenshot it and send it to her about what happened. The second representative did a replacement order and took a whole $6 off my order. Six dollars. Now the delivery is supposed to be tomorrow sometime between 9:00 and 5:00. This woman is dying and the one thing I could offer my girlfriend to console her is these flowers. She could be dead tomorrow. So she's upset and I'm made to look like I canceled the order and just reordered last minute. My name and my word is at stake here. She's not even speaking to me now. So I asked the representative what happens if she's dead tomorrow when the flowers arrive and there's nowhere to deliver them to because she's in a morgue? This woman told me she's going to pray. She totally admitted fault on the company's behalf, but the price of my word and my name is $6. The one thing I could have done for my girlfriend in this time, and I let her down. The company won't get blamed for this, I will. So I'm telling everybody now, you take a gamble on if your flowers are going to be delivered and you won't even know anything about it if they cancel because they don't inform you. I will be reporting this to the Better Business Bureau and every website I can find. They will right this wrong. At this point I shouldn't have to pay anything. And whoever the person was who canceled my order without informing me should be terminated. I plan to take this as far as it'll go.

I can give two perspectives one from a business standpoint and fun from a customer standpoint. They are single-handedly along with all the other large corporate floral companies are in the business to put the independent Florist out of business at the expense of the independent Florist My experience as a customer was 100% disaster. I ordered a dozen long stem roses to be delivered to my house and a peace lily to be delivered to a friends house. Both were ordered on Thursday to be delivered on Friday. Neither order ever made it to the delivery date. The order that was to be delivered to my home was never delivered and my girlfriend received a message the day after stating that they had a bad address. First of all the address was correct and verified and my house has had that same address for 50 years. They also made the mistake of calling the recipient about the address instead of the sender. When I called to complain they said they were delivered the next day on Saturday and I said to deliver it to my business which is nearby because my girlfriend was not going to be home on Saturday. Then she got a message Saturday night saying that they could not deliver to my business because the outside delivery service said that my business had multiple businesses at the address and they would not deliver. First of all that is not true and her name is all they needed and the address to get delivered to my business that only has one address and one business name that I had provided. So they delivery for the flowers that was supposed to happen on Friday never got delivered until the following Tuesday. Now the crazy story is on the plant delivery that was supposed to happen the same day that never happened was attempted delivered however the recipient was not home. So instead of contacting either me or the recipient about the attempt delivery they also did not leave a message or a card or a tag at the house to say they attempted delivery. So once again I complained and they did deliver the plant the next day on Saturday however they were going to offer another delivery as an apology that was going to be direct shipped from one 800 flowers. This is where I gets insane. They do everything they can to take business away from the local florist so that they can promote their direct shipment floral business which in this case backfired. They use FedEx to deliver overnight next day deliveries. However it was 25° and a blizzard in Michigan and they left the plant that they were sending as an apology in an unheated truck for two days and then FedEx left the package on the front porch when it was snowing. So when my friend was home to discover that this box was still outside on our front porch it had an inch of snow on it and by time she opened it the plant that they had delivered was completely dead and frozen. This plant and container that came with it and a small balloon on a stick were thrown in a box with no instructions and require the recipient to assemble their own arrangement. There was no regard to the weather in Michigan when this was delivered which makes no sense. It turned out that both deliveries were sent to the franchise factory florist warehouse and the deliveries were handled from an outsourced delivery company who has no incentive for proper delivery of any orders that are made. The franchise Florist is not Florist at all it has no store and no customer access. The reality is the description of the order for the dozen long stem roses is in Acura because they are half the size of a long rose in the industry standard. The plant that was sent is half the size of what you would normally buy at a greenhouse or local florist and I know this for a fact. This is because I am very familiar with the local florist that would have normally gotten this order to deliver that no longer services one 800 flowers for this very reason. I also know that from the business standpoint one 800 flowers charges $104 for a misrepresented longstem rose arrangement and only pays the local florist $33 which is $10 less than it actually costs that florist to make and deliver. So what they are doing is systematically taking advantage of what local florists are left who they are associated with and charging fees to the point where they pay less than half of what the customer pays and they keep all the profit. If only more people knew how they run their business and the effect they have on small business I misrepresenting what they have to offer and charging way more than the value. It’s typical corporate greed and is despicable

Pathetic Customer service is the cornerstone of 800 Flowers. I ordered flowers to be delivered and they failed. Using their chat, I was assured by two agents that there was an issue with the vendors communications and the flowers would be delivered the next day. When they were not delivered, I chatted with another person who terminated the chat and just cancelled the order! What? And then I called to find out what was happening to the order to find it was cancelled by the agent without my authorization? I will never do business with them again and highly advise that you spend your hard earned money elsewhere.

DO NOT USE 1-800-Flowers UNLESS you want to have a horrible experience! All of the phone representatives do not speak very good English and they do not pay attention to details! I ordered a floral arrangement for an upcoming funeral this weekend. I spent 21 minutes on the phone placing my order and I had to phonetically spell out the entire recipients name, church and address of delivery… multiple times I had to repeat all of this information (literally 3-4 times). The call ends, and I later receive a voicemail stating they need me to contact them about my order. I call them back, and I had to pull up the email to provide my order# and realized the recipients name, church and delivery address all had multiple errors so there’s no way this delivery would have been successful. The representative on the phone (my 2nd call) wanted to know the required delivery time (which I provided during my 1st phone call multiple times), but I provide the timeframe again and I explained the errors on my order. The representative assures me he will fix it right away and will send me a new email confirmation. I waited, but did not receive an email, so I decided to chat online because I can type out all the errors made and make sure this was corrected on their end. The chat representative had to make all of the corrections because the 2nd call representative never did what he assured me he would do. The chat representative now assures me everything matches now. Then I called to speak with a manager to provide feedback of my experience and he says he would call me back in 1 hour, but he never called me back. 5 hours later, I received a 2nd email order confirmation with all of the same errors that I had on my 1st email, so I logged into my order online and can see most of it was corrected, except the street name is still misspelled. So I call in again (3rd call) to get the street name corrected and I asked to speak with another manager because at this point I am beyond upset. I explained my entire situation and the street name was still incorrect, the manager was shocked that another manager said he would call me back and did not follow through with his commitment (to an upset customer) and agreed my experience was not good considering it was my first time using their company. This manager was very apologetic and made the correction to the street name and then sent me an email showing the correction made, and I also logged into my order online and confirmed it was also correct there. I’m thinking I am good to go now… BUT my husband noticed this morning we have 2 “pending” charges in our bank account for $160.71 each. So I called in again (4th call) and the girl tells me this is a pending charge to avoid fraud, it is not impacting my bank account and it will automatically be reversed within 3-5 business days. I can assure you this was impacting my bank because my balance in my account has been reduced TWICE (a total of $321.42)! I did another online chat and sure enough this was their explanation “After a careful review on your account, I only found one order for a total of $160.71. The other charge you see on your statement is only a pending authorization charge or a pre-authorization charge that will automatically be removed or fall off within 24 hours or within 3-5 business days depending how fast your bank processes the removal of the authorization. This is a security process to avoid fraudsters causing charge backs. As we have a lot of cases about frauds placing online using stolen credit cards, but we didn't take the actual charge, it's being held temporarily by your bank that will automatically fall off.” The chat representative told me it will automatically fall off within 7 business days, then later says within 24 hours to 3-5 business days. Good thing I have enough money to cover these 2 “pending charges” even though I only authorized 1 charge to my account and no one told me or disclosed that there would be 2 “pending” charges either. If this is their process, they definitely need to tell customers about this process so they are aware! This is such a ridiculous experience and I would never recommend using 1-800-Flowers!!!

I ordered a cute Christmas arrangement for my aunt. What she received looked nothing like what I ordered. I contacted customer service. First they offered to re send it. Okay so far. Then they said it was no longer available. So I picked a different arrangement. That one wasn't available either. So I asked for a refund. They offered me a refund that they said was 50% because the order had been delivered. But was actually less than 50%. I requested a full refund. I was advised the florist might come pick it up if they did that. I told them that was find, because it looked awful. Finally, I was told that a full refund was being processed. However, the amount quoted was more than $10.00 less than what I paid. I objected, and finally, they agreed to a full refund. On top of everything else, the delivery was late and did not arrive on the significant date chosen for delivery. I will never use them again.

Used them once to order a bouquet for my my now wife back when we were distanced. Although she loved the flowers the photo she sent to me of them came no where near what was advertised and what I thought I'd paid for. Better off calling a local shop to wherever you want flowers delivered and they'll put together a beautiful arrangement for half the cost.

So I decided to use 1800flowers for my godmother's 91st birthday. I ordered flowers on Monday to be delivered Saturday. On Friday around 2:30pm I received an email stating my order had been delivered. Oh no...this is a gift & I paid $30.99 extra for delivery on Saturday. I found out that their delivery partner is FedEx (mind you I hate FedEx with a seething passion) and sometimes they deliver orders early due to their ground service. Had this policy been made clear to me on the website I would have never used 1800flowers because FedEx delivery is awful. The customer service reps were really helpful and tried everything in their powers to make it right. 1800flowers did offer to try and retrieve the flowers...to re-deliver on Saturday (really?). But I found out...FedEx didn't deliver the flowers to the apt door; even though it was marked as delivered. They also offered to call my godmother to confirm delivery (can you say surprise totally ruined). In addition they wanted to know if my godmother could go down two flights of steps & check outside (for god's sake she's 91🙁). All I was offered was a 50% refund on $112. They offered me a $20 credit for another order but I declined it. I have never been so disappointed in my life 😔. I live in Maryland and my godmother lives in New York. I could only get a full refund if I returned the flowers personally (not gonna happen cause we didn't get the flowers). Did I forget to mention that the flowers were never taken to her apartment even though they asked for an apt #. Yeah more than likely they were left at the front door of the building. I will never use 1800flowers again 🙄. I ended up using another company on very short notice & I'm out of an additional $121. Do better 1800flowers...sometimes your customers really depend on you to deliver 😡.

The flowers were totally wrong. Nothing about these flowers resembled what I had ordered. Then when I called to have them fix it. They sent someone to my sisters door and told her that her order had been cancelled and took her flowers without giving her the replacement!!! She was heartbroken that they didn’t give her the flowers I had ordered. They didn’t even tell her the replacement would be there tomorrow. What a terrible thing to do to someone!!!! I have had problems with them before I won’t be ordering from them again and I certainly will discourage anyone else from ordering from them as well. I would love to post pictures of the flowers so you could see how totally different they were and they had the ugliest bow !!!

I ordered my mom a bouquet from here on Mother's day. I spent almost $100, including delivery and I have to say, I wasn't that impressed. For the price I paid, the flowers came all wrapped up and not put together in an arrangement. Not being a florist, when I put the flowers into the vase, it didn't look anything like the photo advertised. It was pitiful at best. Since that experience, I have chosen other floral companies for arrangements. I personally don't think the flowers can hold up to the transit of being shipped across country.

1) If you are buying from Canada MAKE SURE to change to Canadian site as it will not redirect you as most sites do. I wasnt aware and thought i was looking at Canadian dollars only to be surprised from my bank statement. 2) I bought for a funeral service and they didnt have a ribbon as they normally do. They added only a small card that was not visible. I was deeply ashamed as it was for my brother and all the other flowers had visible ribbons. 3) I reached out to customer service to discuss the above and seek a refund for the extra amount charged and the poor quality. The first agent hang the phone on me. The second agent told me its supervisor would call me back but never did. I strongly suggest going to your local florist and giving them your business as this global company doesnt care AT ALL for their customers.

I ordered some flowers for my Mom to be delivered the day before Morhers Day which was a Saturday, So Saturday comes around and I wanted to check the status, the date was changed to the following Saturday. Customer service told me that can happen because of the holiday, so I ask for a refund, I bought my Mom flowers somewhere else, GUESS WHAT?! I STILL HAVE NO REFUND AS OF JUNE 23, 2021, AND! AAAND! NOW CUSTOMER SERVICE IS TELLING ME IT CAN TAKE UP TO 6! MONTHS! TO GET THE MONEY BACK ON MY CARD! $80 isn't a thousand but that's MY MONEY!!! oh I just have to keep checking, and if whatever reason I get no refund, than I can call back and they will gladly take care of me. This should be a crime

1800-Flowers has some beautiful flowers and plants but they seem to have difficulty getting things delivered on time. And their customer service reps are nice enough but have very little power to actually handle any issues. I will likely order from them again but not soon.

I ordered flowers for Mother's Day. Since delivery was not possible the day before or on Mother's Day, I opted for the day after. After 5 p.m., I received an email saying the flowers were delivered. They weren't. At 11 p.m. (!) our doorbell rang. In the morning I opened the flowers. The vase's water had spilled out into the plastic wrapping, leaving the flowers dry all night. Contacting 1-800-FLOWERS is a nightmare. 2 hour wait on the phone. I opted for the online Chat. It's just a bot that does nothing. I have since sent several emails. They responded to just one of the emails...their person responding obviously had not read the content. Be warned! Use a different vendor.

I dont write reviews often but i had such terrible service that i felt the need to warn others. On 5/2 i placed order for a mothers day flower arrangement to be delivered to my mom on 5/9. When placing the order it stated delivery and arrangement available. To my surprise no delivery was made. I contacted them via email on 5/9 and no response. I did a site chat with a representative on 5/10 and was told she couldnt see any info so someone else would contact me shortly. Got an email stating someone would contact me shortly. No contact was made. On 5/11 i called and was told there was something wrong with my order. I was shocked. Rep stated the flower company had to change the order. I explained that no one called or emailed me regarding this and her response was well i could see about getting it delivered today or tomorrow. She said she didnt have any additional info because there was no number listed for the florist. I was not happy and now my mothers day surprise was ruined. I told herto cancel the order and reimburse me. She stated it was cancelled but would take 5 to 7 business days to be put back on my card. This is ridiculous as they deducted my money immediately on 5/2 and messed up and didnt even contact me and now saying i wont get my money till around 5/20. And i still need to get a gift for my mom now. So i requested it be expedited and she put me on hold to get the reimbursement dept on the line. I am writing this review while being on hold now for 45 min. I will never order from this company nor will i ever recommend their services to anyone.

I ordered flowers for both my mother and MIL, and both orders arrived exactly on schedule. The flowers looked wonderful and both were so excited to receive them in the mail!

Horrible customer service. Received unsatisfactory flowers for calling hours and funeral. Tried to get it resolved 3 times. The first person said she would call out to other florists to try to get it resolved, but nothing happened. The second person kept saying "I can hear you" and asking me the same question over and over and when I asked to speak to a supervisor, he hung up on me. Finally, the 3rd time, she was more helpful, but by that time, it was too late to get nice flowers for the calling hours and funeral. I spent approx 3 hrs. Trying to get this matter resolved. The worst customer service experience I have ever had.

If I can leave 0 stars I would 2 days ago I ordered flowers to be delivered today and even paid extra, to a business and customer service don’t know why it wasn’t delivered, all my order said was confirmed no answers from 1800 flowers. Then the sales rep had the nerve to tell me she will give me a partial refund and no delivery dates are available. Are you for real a partial refund and no flowers. They gave me a full refund but have to wait 1-2 months for it. Valentine’s was ruined because of 1800 flowers!!!! Then at the end of the call she had the nerve to tell me that I will receive a survey in my email and to rate her a 10 if possible I said No that’s not possible!!!!

Ordered Valentines flowers for a treat to myself....got em on time but over half the bouquet was just mushy rotten flowers that look like they made em the 5th when I ordered them and just left them sit in the box till the day they shipped them, called customer service, got offered 20% off my next order 1st, then 50% off and thier yr free delivery, then when I said I wanted my money back they finally offered to send me a new bouquet and guaranteed that it would be perfect and delivered by Valentine's day at the latest....well its Valentine's day and it hasn't even been shipped yet so I called customer service again and told them I just wanted my money back and got the excuse that their system wont allow them to do refunds today and I would have to call back tomorrow if I wanted it...asked to talk to a manager but was told she was busy on another call and wasn't available. Will never waste my money here again, can go to Walmart and get a better bouquet for less than $10.

I have received some beautiful flowers from 1800-Flowers. Their arrangements are unique and they brighten every room. They offer good pricing and usually deliver on time. Their phone agents are friendly and helpful.

So I ordered a funeral arrangement for my aunt who passed a couple weeks ago. Ordered a funeral arrangement to be delivered. The funeral was over seas in Japan. No problem.... they service the area. I get a phone call friday(our time) Thursday was a Japanese holiday. The funeral was Saturday. They could have told me within the week prior that they couldn't come thru with the arrangement. So today.... Tuesday 4 days after the funeral, they call asking if we still wanted our flowers delivered?????? WTF is this!!!!! I'll never do any kind of business with them again. Oh they did offer to send the arrangement a week after the funeral for 50% off if I wanted. And send it where you idiots????? The funeral has passed. Thank you 1800 flowers for making a sad situation even sadder!!

WARNING: DO NOT BUY ANYTHING FROM 1800FLOWERS.COM ** I’ve never actually negatively reviewed a company online before. I understand things happen but their response made matters about 100x worse. My grandma passed away last Friday evening and she left ONLY ONE specific request for her funeral- that each of her grandchildren leave her 1 rose. I decided to order the flowers from 1800flowers.com because I assumed that the service they were offering was to make the arrangements with local florists for me. We only ordered 1 bouquet for on the casket and 2 dozen roses per her request. For these 2 items the total was over $400 AND I had to pay an extra fee to have a guarantee that the flowers would arrive no later than 11 am in time for the service. When we arrived the next morning at 11 am, only the casket bouquet was delivered. No one knew where the roses were. About 1 pm we left for the cemetery and had still heard nothing from 1800flowers.com. I wasn’t able to leave the funeral to try to track the flowers down or to try to find somewhere else to pick something up. At 1:57 pm, as we were sitting down for the post-service meal, I received the 1st call from 1800flowers.com. The message said “Sorry we missed the service but if you give us the family home address we’ll correct the problem by sending them there instead. Have the best day”. As I was in the middle of the meal, I didn’t know they were even trying to reach me until 2 calls and 2 emails later. The content of all messages was the same as the 1st message above - always ending with some form of “have a great day!” When I finally excused myself to reply, I emailed quickly saying there was no where else they could be delivered and I was completely appalled that they thought sending them somewhere else 3 hours later was a fine solution. I indicated then that I wanted a refund and I would call after all the activities were completed. The response I received was: “Thank you for reaching out to us. We're deeply sorry your order did not meet expectations. We hope you'll give us the opportunity to make this up to you by sending your gift to the family's home. Please reply with the new delivery address and we will do everything we can to ensure your delivery arrives as scheduled. 

Again, we apologize for any inconvenience this has caused you. We hope you'll trust us again to help you express yourself perfectly. “ This canned response was almost word for word the response I received from every email and actual conversation after that. Later that evening, it took a 23-MINUTE phone call to even get a refund for the item that was never delivered. I then had to wait another 15 minutes for them to call me back to explain I was still responsible for the part of the order that did arrive. Frankly I didn’t even care at that point about the money- I cared that they were literally just repeating themselves in a condescending way as if I was too stupid to understand. They were also totally unconcerned that the missing flowers were to be buried with my grandma. They weren’t willing to actually deliver them 2 1/2 hours away to the nearest “family home” but even if they were it’s (again) totally appalling they believed it was totally acceptable to just send them to her son’s house so for a week or so he could stare at them and be reminded they never made it to her. The point of using a service like 1800flowers.com is so THEY would coordinate my order. If I had contacted individual florists personally then it would absolutely be my problem if 1 didn’t deliver. Why else would I use them???? You’re much better off just picking a local florist from google than using 1800flowers.com. Not only will they not deliver but their response to the issue will rub salt into the wound. I spent an hour on the phone with them before I told them I was done talking about it because they clearly didn’t care. Before you order something from them just imagine that only 1/2 of your bridesmaids have bouquets for your wedding but they insist that it’s fine because they will deliver them somewhere else 3 hours after the ceremony. And they will also completely ignore the fact that delivering 1/2 of something is not even remotely acceptable. When I explained that I would have ordered nothing from them if I wasn’t going to get both items they just kept repeating the same thing and acting like that made no sense. You would think they would be jumping at the chance to make it up to myself and my family because the damage they did can literally never be fixed. Instead they wouldn’t even actually listen to anything I said or even acknowledge that what happened was terrible.

I'm past mad right now...I ordered my Mother-in-law & my Mom flowers on May 3rd from 1-800-flowers to be delivered May11th...the day came & went and they got nothing so I thought maybe by the 12th on Mother's Day they would get it but nothing so I called & was told they messed up but would have flowers by the 14th....what they each got are dead flowers, broken flowers & a broken vase. My Mother-in-law called to complain about the flowers only to be told replacement flowers would be delivered May 21st....my Mom called them & was told her flowers wouldn't be replaced at all. I'm so mad...I could spit right now....when I called asking for a refund I was told I would only get 50% of what I paid....when I asked to talk to a supervisor I was told they didn't have one & they would only give me 50% back company policy...I spent over $120.00 & I get only 50% back...please beware of them....unless you like dead, broken & being ripped off....

Ordered flowers to be delivered to my wife at her work on her birthday. The site indicated that they would be delivered ON her birthday during business hours. They never came. How can they screw something like this up. They had one job to do. If they weren't going to be able to do it, they should have told me. I would have made other arrangements. It is more EVIL to agree to do a job and not do it than to simple tell me they can't do it in the first place. I attempted to get a refund using their online system and the agent told me that he could only refund part of my order because a different department handled the other part so I would have to call their 1-800 number and wait in the queue. If you sell it online, then support it online. I will NEVER use 1800flowers again.

Our office ordered flowers for a funeral, we told them it needed to be there by 2 pm. We went to the funeral home, no flowers. They did not arrive until nearly 7pm! Speaking to their customer service was like banging our head on a brick wall. They kept offering to deliver them to the persons home. well, they live alone and they are dead now. They wouldn't give us a credit or anything because "they got delivered". yeah five hours late! They needed to be there by 2pm. Somehow they could not get this. DO. NOT. USE. THIS. COMPANY!!! hard enough dealing with a loss, but to have them just blatantly refuse to give any compensation for a flower arrangement going to the funeral home when it should have, simply because it was eventually delivered (5 hours late!!!) is unacceptable.

Why isn’t it possible to leave no stars? I ordered flowers to be delivered to a friend who was expecting grim diagnosis news. On the day of the scheduled delivery I got an email telling me the flowers were going to be delivered to a person I didn't even know. My friend was called by them at 8am, and then the caller abruptly hung up. I called and was assured it was an error that had been resolved, and my order would be delivered as scheduled. Three days, and many emails later, the order has still not been delivered. Their correspondence during this time promised “smiles” and delivery that day. I am devastated the support I’d intended for my friend did not arrive. I’m mad they kept promising me they were working on the delivery, because I could easily have ordered from a more dependable company.

I placed an order on May 7th for Mother's Day Delivery. On May 12th, I received confirmation to my email that the order was delivered. When I checked with my mom on May 13th, she said she had not received the flowers. I called customer service on May 13th (Mother's Day in the afternoon) and they said the confirmation of delivery I had received had been in error and that the flowers were out for delivery and would be delivered by 8pm that day. Flowers never arrived. Shortly after 8pm on May 13th, I spoke to a customer service rep that expressed SO MUCH regret that 1-800-flowers had messed this up so bad. She said that the flowers would be delivered on May 14th and I would be refunded in full since I had such a poor experience and the flowers never made it by Mother's Day. Flowers never arrived May 14th. Today, I called 1-800-flowers and asked when the flowers would be delivered. The rep explained that since I had received a refund, the flowers would not be delivered. I asked to speak to a manager and was put on hold for about 10 minutes and then was hung up on. I emailed with customer service following that and they said they would not be delivering the flowers. Then I received an email that they were working on redelivery! The flowers never came. Never ever use 1-800-flowers. Worst service pretty much ever.

The prices are good, the product options are good, the customer service is good, the online experience is good, but the quality of the flowers is sometimes poor. 800-flowers will always make good on their guarantee, but you can't really recover from wilting flowers.

We sent my mother-in-law flowers for Mother's Day. They were delivered on time and she said they were beautiful. Shipping is a little expensive but their prices were comparable with similar companies.