Name: Avas Flowers
Rating: 1.1

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Angel V. Wesley Chapel, FL

⚠ WARNING: HORRIBLE FLOWERS ⚠ Avas Flowers - Nipomo, CA Order #2893025 with a delivery date of 02/12/2016. I placed this floral order with a family owned business because I want to support small businesses and thought a small family owned business would put thought and effort into the arrangement I ordered for my sister on her birthday (which also happens to be Valentine's day). I asked and paid for their largest floral arrangement with hydrangea and roses. Was I in for a horrible shock when my sister sent me a photo of what was actually sent by this florist. What was actually sent by this florist were 4 very small roses with 2 hydrangea. There was an orange on her desk that was almost just as big as the arrangement designed by this florist. NEVER EVER will I do business with Avas Flowers again. Good luck on speaking with anyone regarding an order already placed. They only answer the phone if you are placing an order. HORRIBLE EXPERIENCE with your business! ⚠ WARNING ⚠ DON'T DO BUSINESS WITH AVAS FLOWERS!

10 years ago

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The Bean Spiller Provo, UT

The overall experience was pretty good; decent looking website, fairly easy ordering. My only issue would probably the lack of variety and selection. I would have been nice to be able to customize the bouquets a little more, but perhaps that was my mistake and I should have gone somewhere else for that.

5 years ago

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kendra Hickory, NC

I wanted the flowers delivered before 2pm because my gma goes to bed early. I wasn't told there was only (1) driver working or I would've had no problem with knowing it would be after 5pm. I never received a confirmation text or call of when they were on the way. The flowers finally showed up after 6pm and I paid for flowers with a vase, no vase and still was charged as if the delivery arrived before 2pm. I will not use this company again.

4 years ago

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Alis Donis Basking Ridge, NJ

I could give them 0!! Flowers were not delivered the day I stated and the flowers are nothing compared to the pictures, literally like 8 flowers in a very cheap vase. Paid a lot of money for what we got and they charge fee just to buy the flowers!!! I won’t ever recommend this place, do not order from them unless you want to send the most expensive ugliest flowers.

4 years ago Edited March 28, 2022

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Mario Nardoni Bristow, VA

I ordered an arrangement for my anniversary. Paid express delivery fee to get the flowers before 2 PM. Not only did I did not receive the flowers before 2, but I also did not get anything at all. They do not respond to emails or phone calls. Their wait queue is over 1.5 hours and they make it very hard to contact them, always referring you back to their useless support page. Do not waste your time or money, this place is not a serious business.

4 years ago

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Ck926

I ordered flowers for a friend that had surgery. I wanted something bright, beautiful, and full. I found a photo on their website and asked for that and I even upgraded to a bigger bouquet. My friend sent me a picture of the flowers, which looked good, but nothing like what I ordered. They were not full, and were missing 4 different flowers from the photo. I called and expressed my disappointment, and I was offered 32.50 refund from a 106.91 order. They refunded me half the arrangement price, but apparently the rest were service fees and taxes! I will never order again.

4 years ago

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Patricia Richardson Concord, NC

i could give them 0 starts if allowed. Service terrible. I arrange flowers for a funeral and they wanted to change the flowers to red roses. They also changed the delivery date and I just received a notification they send the flowers though UPS instead of them delivering the flowers. Also, they charge $9.99 for delivery plus $22.00 for Service fee. I have never worked with a company like this. Horrible!!!!

4 years ago

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Todd Karmes

Well I ordered flowers on Feb 4th for Valentine’s Day and arranged for delivery on the 14th (Monday this year). Guess what I got a text message on Feb 13th at 5pm MST that my order was out of stock and was being cancelled. Thanks for nothing Ava’s Flowers you have forever lost this customer and my word of mouth will be to never use Ava’s Flowers to anyone that asks. Thanks for making Valentines Special for my wife who deserves so much more.

4 years ago

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Dee North Myrtle Beach, SC

Scam!!! How do they get away with this??!!!! 80$ for what on their site was beautiful. Many flowers of several beautiful colors. Roses, mums, daisies of purple, pink, yellow etc.. embarrassingly my mom received lots of cheap greenery, 3 OLD, open roses and 4 carnations! I wish I could post both pictures!! They should be shut down! Every consumer site I’ve seen has ALL similar complaints!!!

4 years ago

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Ronda Grata Orlando, FL

A friend ordered a valentine bouquet for me. A half dead arrangement was delivered b2 days earlier than it was supposed to be delivered. Flowers wilting and black soot all over the vase and my counter. Been trying to get this resolved for 2 days. I'm getting phone calls saying a new arrangement will be delivered., But nothing appears. The sender received a text message yesterday saying the new arrangement was delivered, but it wasn't. Run away from this company. Sub par flowers and exorbitant prices for what they send you.

4 years ago

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marcia kellow Anchorage, AK

I will never use them again. The flowers were delivered the same day, however they were left on door step & were ruined by the time the receiver was able to collect them, Her phone # was readily available for communication on a delivery time........ I was disappointed in the service when trying to place the order, Feb. is a very busy month, time zones & not being on the website,

4 years ago

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Debra Holcombe Summerville, SC

Horrible experience. Ordered a beautiful arrangement for friend in hospital. She received a vase full of fern with 3 flowers in it; not even any babies breath. Cost me over $75. I could have made a better bouquet from the weeds in my yard. When I attempted to use the website to file complaint, it kept looping and would not allow me to submit. Never again!!!

4 years ago

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Loreta Klivecka Sanford, NC

My friend passed away his funeral is tomorrow. I called Eva’s flowers early this morning to place an order. They told me it would be no problem to have my order delivered to the church for tomorrow morning at 9:30 AM. I even followed up with a call to Customer Service to make sure they got the information correct. I then get a call from Eva’s flowers at 5:36 PM today the day before the funeral to tell me they are canceling my order they cannot deliver. I would not trust these people if they were the last florist on earth nor would I recommend them.

5 years ago

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Jill Somers Wilmington, CA

Do not order from this so called flower shop. I ordered an arrangement thinking I was ordering from an upscale shop. What was delivered was an arrangement made by Albertsons grocery store. The tag even said Albertsons. I paid almost $100 that I could have gone into the grocery store and bought for $30.00. Do not waste your money on false advertising. Ava's is a total rip off!!!

5 years ago

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Patty Lee Birdsong Broken Arrow, OK

Horrible!! We had ordered a special wreath for the funeral for my young nephew.... they were supposed to deliver a funeral arrangement long before it started and it never arrived. Ava kept reaching out to whoever they partnered with to do them snd they were ignored. This company is unreliable and had i read the reviews that they have done this many time I would have never used them.

5 years ago

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Sarah Reynoldsburg, OH

Ordered flowers from Avas in Tyler Texas...they changed my delivery till after the occasion for which they were ordered.....unacceptable! I found this out by calling the recipient and found out the flowers weren't delivered..I was able to call and cancel my order..I would not order from them again...such a bad experience when you order in plenty of time to be delivered on the correct date..I was more than angry since this is probably her last Birthday and it was ruined by Avas!!

5 years ago

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Front Desk Granger, IN

I would give less than one star if I could. The quality of flowers received is less than what I would get at a gas station. Customer service is atrocious. After being on the phone for over an hour, I was told they will do nothing to remedy the situation because they are "a small business." They would not even issue a refund. A quick Google search will reveal that they are NOT a small business. Do not purchase from here unless you want to be out $80 on flowers you could have bought for $2 at the gas station.

5 years ago

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john baldwin Plano, TX

Horrible customer service!!!! Never order from this place call 1800 flowers or Ftd don't waste your time!!! Placed an order for a funeral and they promised a dellivery just to get a text 10 minutes later saying it couldn't be delivered for another 4 days....after talking to some sweat shops in china and India and getting hung up on 5 times they finally canceled the order never order from this place!!!

5 years ago

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Kim Williams Seagoville, TX

This is a horrible company that does not stand by their satisfaction commitment at all!! I ordered a spray for my husband's funeral and the banner that I was charged an EXTRA $10 for was not on the flowers. There were flowers missing from the spray. I spent $180 on a spray that was not at all worth it!! They will not resolve this issue when called about it. The only reason they are getting 1 star is because I cannot select 0!!

5 years ago

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Julia smith Dayton, OH

Horrible purchase. I ordered flowers for my mom for her birthday They were delivered and I have never seen anything like this in my life. Requested my money back - contacted my local flower shop. They have issues with this company as the local shops can only do what they can with making no money - please please please don’t order from this company. The flowers were 60.00 and didn’t even come in a vase. They were wrapped in a hideous mesh that didn’t match. The flowers were pretty but the arrangement was horrible.

5 years ago

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Maureen Bradenton, FL

It is no surprise to be reading these reviews of this absolutely horrible company. Most likely, a careless amateur doing business out of his bedroom ("giving the business" to people is more like it). This company switched our order with someone else's. When approached via email, they refused responsibility stating they can send any item of their choice as a substitute. The order received by the recipient didn't even resemble what was ordered in the smallest way. Avas is bad news.

5 years ago

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Johanna Bradenton, FL

In a word, HORRIBLE! Avas made a huge error by sending someone else's order to our recipient instead! What's more is that Avas would not accept responsibility for their mistake. Basically, they excused themselves by stating that their fine print allowed them to make substitutions and they used that as their loophole. Avoid this company by all means.

5 years ago Edited September 14, 2021

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P Presser Toledo, OH

I wish there was a 0 and I wish I saw this page instead of the one on their website where they fabricated ratings. They use a call center in CT so you are essentially not even dealing with the "family owned store with 30 years in business" My order was promised before 2pm and not only was it NOT delivered on time, it was delivered the next day by another company who was "sold" my order. The names of all the people sending it were included and calls to track the order down took 30+ minutes to get a live person with NO ANSWERS.

6 years ago

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Carolyn Nichols Lakeland, FL

Ordered flowers 1 doz mixed colored roses All red were sent .Last year I ordered a purple rose arrangemet a pink arrangement was sent that looked like an 8 yr old threw it together.After sending them a pic of it they gave me $ 18 refund.I will not be ordering from Avas again

6 years ago

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Pat Toano, VA

Did not send arrangement ordered and paid for. No balloon that was paid for. $17.99 teddy bear is a choking hazard that fits in a small cup holder, probably purchased from the dollar store. $24.99 medium box of chocolates was 2 small $5.00 bags of cheap individually wrapped chocolates. I’m embarrassed to say I spent over $140.00 for this, and more embarrassed someone special received it from me!

6 years ago

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Kathy Robertson Idaho Falls, ID

I phoned in an order for Mother's Day and was verbally assured that it would be delivered on time. When the flowers didn't arrive, I checked the status and was only then informed of their "flex policy." The flowers may not be delivered until Thursday--four days after Mother's Day. Another florist refused my order because they were completely booked for the holiday. Ava's is unethical and I will NEVER order from them again. In my opinion, it was an expensive scam. I have attempted to cancel the order, but their "customer service," keeps hanging up on me!

6 years ago

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SHERYL WALKER Hudson, NH

I wish I had read the reviews for Avas Flowers before I ordered. I went with what I thought was a local florist for a quicker delivery, had I known it would take 5 days for a delivery I would have gone with any online florist. I ordered an arrangement for a friend who lost her dad to be delivered on 4/24/20. On 4/26/20 I received an email that it would deliver 4/27/20. After emailing them that this had to be delivered ASAP, they called to tell me they would deliver 4/28/20. They took the money out of my account on 4/25/20. Don't order from them if you need a timely delivery!

6 years ago

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Caren Johnson Anchorage, AK

Absolutely AWFUL! Ordered roses for a very special occasion, to be delivered on the 18 of April. The flowers were dead and dying by Tuesday morning. I have emailed, called, been told I would receive a call back-that never came. I used the website to have replacement flowers delivered, and absolutely nothing has happened. I will NEVER use this business, and will tell everyone I come into contact with- not to business with them. I cannot imagine how they have stayed in business.

6 years ago

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cindy Odenton, MD

Do NOT use!!! The absolute worst service ever. Order placed on Tuesday for a Thursday delivery. Thursday I call and they say it will be delivered Friday. Spoke to 3 reps Friday that were to call me back and nothing. Friday evening still not delivered and I asked for a refund and they refused. Saturday evening and still no delivery. Had to fight with rep to get a refund. Wish I could rate negative -5

6 years ago

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serious seriously Port Orange, FL

Dealing with Avas Flowers has been a miserable experience. I got flowers for my aunt in Kentucky but they were delivered to my home in Florida. When I tried to login to their site, they said my email address was not in the system. Try calling them. You will be put on hold with a music recording that has cracking sounds and is horrible. I will never use Avas again.

6 years ago

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Edwin Miller Denver, CO

DO NOT shop there unless you want to open you wallet and get something else in return! The arrangement was SUB-PAR, -5 star rating. Missing flowers, didn't even remotely look like what was offered. IF you are lucky, you'll get a 10% refund, another JOKE! A friend of mine living in AZ who is recovering from cancer sent a picture, I was flabbergasted! Compare the picture off the website to what was sent

6 years ago

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Valentin V. Saint-Laurent-du-Var, 06

Flowers have been ordered and paid 1 week in advance. On the day of delivery I received a message - Flowers delivered! This was NOT A TRUE!! after 2 days of calls and messages, Avas Flowers confirmed their fault and promised to deliver the flowers with a nice excuse. Finally, flowers have been delivered to the neighbour 2 days later than the birthday. No excuse, no discount, nothing. Very SAD and UNPLEASANT customer experience. Do not recommend them!

6 years ago

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Andy_Ro Wantagh, NY

If I could leave zero stars I would.. I ordered flowers for my wife for our 25th anniversary I ordered them on January 14th the website says same-day delivery, they were in the same town of Great Neck.. my wife didn’t receive the flowers on the 14th I called and they said it would be delivered the next morning which never happened. When I called to find out where the flowers were at 1:30 the next day, I was on hold for a total of 25 minutes and transferred three times to three different people, the flowers were never delivered. Overall a terrible experience don’t order from them!

6 years ago

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Crystal Huntersville, NC

I sent flowers for my grandfathers funeral as I live out of town. I kept checking with my family to see how they looked and apparently they weren't even delivered until everyone was leaving the funeral home and on the way to the graveside and which was actually a blessing because they were embarrassing. They were brought in a cheap plastic basket and super sparse. They were almost $200. All Ava's did was refund 30% for being late and being embarrassingly thin and sparse.

6 years ago

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Brian Auburn, MA

I looked up "Same Day Flower Delivery" and decided to use Avas to send flowers to my mother on her birthday. I called at 1pm and spent over $100 on a bouquet. They never arrived on her birthday. I called them and they thought it was appropriate to deliver them the next day. I was sitting there looking at their web page and it said "Same Day Delivery in Rutland MA". The guy told me I called to close to the "Cutoff Time" for same day delivery. It was an hour before. The careless gentleman said he could give me a $10 store credit to mess up my next special occasion. I hung up.

6 years ago

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M.S. Vacaville, CA

Whatever you do, do not order flowers from their website. This business is a scam and the product that you receive isn't worth the money you're paying. The flowers were almost dead and were all droopy and they didn’t look like what was advertised on the website. Filed a complaint about the awful arrangement that was delivered to my grandmother, and they refused to help me. Save yourself the time and spend your money elsewhere!

6 years ago

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HTargovnik Marlboro, NJ

I ordered a flower arrangement from them based upon the picture in their web portal. What was pictured was full of colorful flowers, what was delivered was literally half the size and mostly greens, not flowers. Clearly bait and switch. I contacted them about this and they said if I read their policy it allows them to substitute and make changes as they see fit. Basically, doesn’t matter what you order, they decide what you get. Do not use this company, unless of course you want to get taken!

6 years ago

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Fred Atlantic, IA

Do NOT do business with Avas Flowers! We ordered a funeral arrangement from them. It was a little bit different arrangement, unique to our family. We were promised to receive exactly what we ordered. When it arrived, it was nothing like we ordered. Spent 30 minutes on the phone with customer service (after the funeral) and they were no help. Said we did not respond within 24 hours so they wouldn't help us. We couldn't respond in that time period because of the actual funeral and travel.

6 years ago

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Kitty Greenville, SC

I am extremely upset and disappointed in the flowers I ordered. I requested white hydrangeas, and red roses arranged in a glass cube. The sales person even went to check that they had the hydrangeas which she said they did. I got red carnations and pink flowers in a tall vase and the card had the wrong name signed to it. It was nothing like what I had ordered and paid for. I will never order from there again.

7 years ago

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Joshua Caldwell Layton, UT

I am deployed and I was in need of a flower company to deliver flowers to my girlfriend for out 1 year aniversary (kind of a big deal). They couldn't call me (obviously due to my location) and told me that the flowers couldn't be delivered. After getting through their ridiculously long customer supprt system they were able to deliver them on a different day and only offered a $20 in-store credit. Complete garbage after I spent $105. I used them a few month ago to deliver to the same address and without my authorization changed my order to roses since they were out of flowers they advertized.

7 years ago

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jim Hendersonville, TN

Call in for a same day delivery of a $42.99 Garden Basket. Wasn't delivered. I checked the delivery status on their website and it said delivery attempted but no one was home which was a lie. Day 2, I tried to cancel my order on their site and it couldn't find my order. Day 3, I called in to cancel and they said we can have it delivered today which I said no I'll stop payment. Within an hour the flowers were delivered and the account was charged. The arrangement was pathetic. Cheap little wicker basket a small plant and three red carnations. I was charged $78!!!

7 years ago

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Sharon Marietta, GA

Horrible. Late delivery, incorrect information given about delivery, flowers not even similar to what was ordered. When I complained, they offered zero recompense. Check their fine print: apparently they can substitute whatever they want, even if not of comparable value, and can be late, even after confirming delivery date and time. Also, their website shows 5 star reviews, but when you look elsewhere online, they are mostly 1 star. Horrible.

7 years ago

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Michael S Lititz, PA

Customer service sucks...Lost order today on a Saturday, spent over an hour on phone with delivery dept. Lied to about receiving upgrade and credit. Ava's flowers telephone system sucks, constant hang ups or silence with no one answering telephone. It's now Monday morning and I spent another 30 minutes on the phone with customer service and they still cannot locate my order because the "design dept" was closed. Told to wait a FEW HOURS BEFORE CALLING BACK TO LOCATE ORDER.

7 years ago

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Philipp Emeryville, CA

Ordered flowers for an aunt in hospice on 5 Aug 2019. Three days later, despite numerous calls with their customer services, as well as online complaints on their website, the flowers never arrived. I had cancelled the order and they gave excuses that their designer attempted delivery, which was not the case. Further, they insist on wanting to charge a handling fee. All lies and poor customer service. And, they are misleading since they are not a local business. Suffice to say, my credit card agreed with me in disputing the charges. STAY AWAY from this SCAM of a company.

7 years ago

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MsH Sacramento, CA

I ordered an Purple Orchid on July 19th to be delivered on July 28th for my Mother's Birthday. As she lives in another state.Anyway they contacted me the 29th and told me the flower was unavailable. They should have contacted me sooner to let me know so I could have made other arrangements. Instead they waited until the day after her birthday to contact me. So beyond frustrating and disappointing. Unable to get a refund. We spent $78.00 and it's just gone. Do not buy from them

7 years ago

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Keith Marietta, GA

$84 Luxury Flower Package Wilted and Dead in THREE DAYS!! Refused to do anything. Said I had to file a complaint within 24 hours despite the website terms stating SEVEN DAYS. I was within the seven day period. They offered a $15 store credit to use in the future which is as sad as the pitiful flower arrangement I paid for as a birthday surprise. Buy from a local florist. The customer service is horrible.

7 years ago

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Donna Burke Dallas, OR

Disappointing nightmare. Ordered birthday gift, not delivered 6/26. They said would upgrade it, be there 6/28. 6/29 no delivery. Called, said in transit. What?? Paid for 2 day delivery. Refused to credit my credit card so had to file a complaint through my credit card co. No one I spoke to with Avas was in this country. 1 800 flower so much better. Do NOT use Avas if you want any reliability, especially if important surprise.

7 years ago

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Jim Brinkley Oxford, NC

I should have read these reviews before ordering my flowers. Yesterday, I ordered a large bouquet for 30th wedding anniversary today. I got an email at 4:45 this afternoon that flowers could not be delivered today. They didn't even have the decency to call and I was fortunate to check my email when I did). I did get a full refund (hence 1 star), but I do not recommend and I will never use the company again.

7 years ago

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Terri Cheney, WA

If I could rate them less than 1 star I would! Mothers day flowers from my son were to be delivered on 5-12. Then they changed it to 5-14,. After not receiving the flowers 5-14, I called morning of 5-15. There was a problem with the address, that they couldn't find in google. The address is in google. They said their fault, would deliver 5-15. Today is 5-17 NO FLOWERS . Are you kidding me. No joke, where do all the star ratings come from , as I'm reading just this month how horrible they are. DON'T ORDER FROM THEM

7 years ago

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Victoria Littleton, CO

Absolutely ludicrous. I ordered flowers for Mother's Day, was charged and got an email Sunday morning (Mother's Day morning!) saying that they were too busy and the order was cancelled. They should have NEVER taken the order if that was the case, and at the very least, they should have cancelled it sooner so I could come up with other options. I called my mom to see if she got a delivery, and she was nearly in tears. I hope this obnoxious service doesn't carry over to this organization's own families!

7 years ago