Name: Avas Flowers
Rating: 1.1

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Julia Strout Auburn, ME

Completely unsatisfied and very upset with Ava's Flowers. When you call to place an order, they answer immediately. When you call with a problem, stay on hold for over 45 minutes. Then when speaking with the manager, he was very uninterested and rude. Horrible customer service. Manager said he would call me back, and he never did. I will never do business with this company again. The arrangement was certianly not worth the money I paid.

7 years ago

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Rani

STAY AWAY. Dreadful experience. 1. No invoice 2. Incorrect name of recipient 3. Guaranteed same-day delivery but when I called back was told tomorrow 4. Took 5 proactive calls and 2+ hours to connect with a human being to fix these issues, despite being promised a callback 5. Hung up on me after not resolving the issue YOU WOULD DO BETTER TO ORDER FROM WINTON'S or BOUQS. DO NOT EVER GIVE THESE AWFUL PEOPLE YOUR BUSINESS.

7 years ago

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Sabrina Rader Spring Hill, TN

The absolute worst product and customer service I’ve ever experienced with a florist! Arrangement was nothing like advertised picture, less flowers, different flowers and much cheaper flowers than what I paid for. I called for refund and after 20 mins (they agreed arrangement wasn’t what I ordered) all they would offer was 10% refund. I will never order from them again. Go somewhere else!

7 years ago

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Alex W Mesquite, TX

I usually don’t write review but don’t order from Avas flower, they’re a third company that take your order then order from a flower in your zip-code that’s the reason they’re so expensive and the reason for all the delays. I placed a order 3 days before valentine day 2/14/19 and I’m finally receiving a tracking 2/20/19 about my delivery! I called and sent several email about canceling my order no response until today 2/20/19.

7 years ago

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K Clatt Scottsdale, AZ

I had ordered flowers to be delivered to my daughter at IU, Bloomington. The flowers that she received were NOTHING like what I had ordered from the pictured website for Ava's. When I called to dispute the flowers (and forgotten balloon) I was told that they were sorry and that I could have 15% off my next order. Are you kidding me? There isn't EVER going to be a next order. When I contacted the "local" florist they told me that Ava's had specified exactly how many flowers to put in the vase and that was it. Complete joke!!

7 years ago

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Rochelle Bryant Bakersfield, CA

I would give a zero if I could. This place had me all excited and happy at first. Long story short I was told my delivery would be same day and it wasn't. I even told them if they couldn't deliver same day I'll go with someone else because I needed it for that day not the next day. I gave a review earlier thinking it was going to be smooth however here I am writing a follow-up review. I won't be ordering from them ever again neither will my family and friends and their friends and their families

7 years ago

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D Hoffmann Waukesha, WI

I wanted a local florist because I had a specific request... please put butterflies in the funeral arrangement... they charged me $20 exfra ... didnt put a single very important butterfly in the pathetic $100 arrangement which I could have bought at Win Dixie for $20... they said they would text when the arrangement was delivered... they didnt...and when I called to complain the person was so unapologetic I might as well have been talking to my friend who passed away. DO NOT USE THIS FLORIST!!

7 years ago

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Joseph Danielsen Somerset, NJ

OMG do not use this company. I cannot believe I fell for this. I am a state level elected and attempted to have birthday roses delivered to my wife. When they weren't delivered I started the calling process. Six calls in total. Call 1 Carlos: hung up on me. Call 2 Manny: on hold for 7 minutes > hung up. Call 3: put on hold for 37 minutes (since I was driving I held the call then I hung up). Call 4 Ivan: spoke with him but he couldn't help me, get me flowers, process a refund or allow me to speak with owner or manager.

7 years ago

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Jeffrey C North Little Rock, AR

I ordered flowers on 1/8/2019. They said they were delivered on 1/10/2019. They were not. They were delivered today 1/21/2019. And they were delivered to the wrong house. This company is the absolute worst. I would not recommend this company to my worst enemy. I should’ve read the reviews this company has because evidently they are all terrible reviews. Don’t be scammed. Never use Ava’s.

7 years ago

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Jonell E Gillis Colorado Springs, CO

This place is a joke. I ordered flowers to be delivered to my daughter at her job for her birthday. I ordered online and in the notes, I said if they can't get them there by 1 PM to cancel the order, because she leaves at 1PM. I also called and talked to a real person who said they would get them there by 1PM. On her Birthday, I get a text that they can't get there AT ALL on her Birthday and they will deliver them the next day. When she got to work there was a sealed box (delivered by USPS) She opened it, and it wasn't the flowers I ordered and the balloon was broken. Wow what a scam

7 years ago

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Laroya Compton Irving, TX

I ordered a birthday bouquet with a purple bow for my Mother's birthday with 1 birthday mylar balloon, 3 latex balloons (purple, pink and yellow which I paid extra for) and a regular sized birthday card...Well, the flowers were ok but there was a polka dot bow, 1 extra silver mylar balloon in place of the 3 latex balloons, the card was the small sized cards that are attached to a bouquet and the order was placed at 8am and they did not arrive until well after 4pm. :(

7 years ago

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Julie Simpson Wheat Ridge, CO

I ordered a floral tree with carnations and mums and ornament in among the greens what was delivered was a bunch of greens with a bow and a couple of flower and did not resemble in any way what I ordered. A complete waste of almost 90 dollars, and when I called them they promised to deliver her another floral bouquet and they did not do that either. Do not use them.

7 years ago

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C. Rodriguez San Antonio, TX

It was the worse. My husband tried to surprise me with flowers. 1. They had the wrong address 2. Then they said they came to my job And said that the security guard said they can’t deliver them 3. Then they said the security guard said I wasn’t at work Mind you they didn’t even bother to call my husband to let him know that they were having an issue. Then they don’t want to give my husband his money back. It is the worst service that I have ever had to deal with. I promise I will let everyone know not to use their service. I’m gonna report then to the better business bureau.

7 years ago

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Kathy Arnold Kansas City, MO

I made a mistake of ordering from this company, I got a text saying, the flowers was delivered. I called my friend to verify but they had not been. I finally got a hold of someone after trying several time and being hung up multinational time, I was also transferred and then again being hung up on! After I finally getting a hold of some one they wanted another 20.00 to deliver the flowers. Order at your own risk!!

7 years ago

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Jennifer Melrose, FL

Horrible experience. Ordered a colorful arrangement for my friend who passed away suddenly. Her husband sent me a picture ( otherwise , I would never have known what they actually sent). They sent 4 already full bloomed roses and 6 half dead roses. No colors at all. It cost $70.00 and I could have gotten better flowers at Walmart. When I complained I got a $10.00 credit. DO NOT USE THIS COMPANY

7 years ago

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Lisa Aurora, CO

My mother ordered flowers for a funeral and paid a loy of money for the flowers. The flowers received at the funeral home was nothing like the flowers in the picture she had ordered. We called and even sent pictures and the company is not very willing to admit fault on their end. Even to go as far as to argue back with us stating many excuses as to why its the same thing. I do not recommend at all. Very disappointed.

7 years ago

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Melina Naperville, IL

If I could give a no star review, I would. I am surprised they are still in business. Avas did not deliver our flowers to my uncle's wake. They were entirely unhelpful when we called an hour after they were due to be delivered, and have been unreachable since. The local florist they contracted did not receive our two orders from avas at the same time, and they refused to call her back to confirm anything. This was the worst customer service experience I have had yet, and no grieving family should have to deal with this type of issue.

7 years ago

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Rachel Elyria, OH

I ordered flowers to be delivered next day, got an email stating they wouldnt be deliver until a day later, then received a phone call stating they were out of pink roses which i agreed to substitute them for orange, then got a picture of what was delivered, TERRIBLE. They loom absolutely nothing like the picture on the website. Will NEVER use or recommend this company!!!

8 years ago

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Ivy Denver, CO

WORSE delivery experience EVER. Claimed to have attempted delivery twice and said that no one was home to receive the order when in fact there was someone home. I did get a partial refund but had to pay $12 for the "attempt" of delivery. I would advise people to not use this company. The customer service department BARELY speaks English and are hard to understand. HORRIBLE, HORRIBLE company, this order was a birthday present that was ruined since it was not received!!

8 years ago

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Kristina Grubb Trabuco Canyon, CA

If I could give a negative star I would. I am writing anywhere that takes reviews. Please protect yourself and your money. Do Not Order from them. They will take your money, a lot of it, promise to deliver a beautiful arrangement and deliver a smaller, asymmetrical, different color and wilted version. They do not deliver what you order they subcontract out, they delivery at late and odd hours and they will do nothing to make it right nor give you any reason behind why.

8 years ago

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Robin Clontz Charlotte, NC

The worst flower company I have ever dealt with! DO NOT ORDER from Avas Flowers! Read the comments!! They are unprofessional. The website claims SAME DAY DELIVERY. My simple arrangement never got delivered and I got an email over 24 hours after they were supposed to be delivered saying there was a problem. I call and they cant tell me why my flowers weren't delivered. They don't try to make it right they just say you can get a refund. Gee....thank you for offering me a refund for something I paid for and didn't get!

8 years ago

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Lisa ann Chouinard Lewiston, ME

Paid $115 for flowers, 3 balloons and a teddy bear to be delivered to my 11 year old grand daughter's hospital room who just had a brain tumor removed from her head!! We get the confirmation that it was delivered but it wasn't. They checked the hosp. And came up with nothing. Now the company is trying to get a hold of the store to no avail. I think I got robbed!!! AVAS Flowers. Boycott them Portland, Maine

8 years ago

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Michelle Duncan Maryville, TN

NEVER WASTE YOUR MONEY ORDERING FROM THIS COMPANY! today is my birthday and I waited all day at work for flowers from my husband (He always sends flowers) well at 5:30 someone calls from avas and tell me that they have a delivery for me but it will be tomorrow before they can bring them out..... so not only did they charge my husband $84 for nothing they also ruined the "surprise"

8 years ago

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Bill Katz Frisco, TX

Placed on order for same-day delivery. It went undelivered for two days. On the third day, they offered me a $3.79 refund on a $57 order! I spent over 36 minutes on hold, spoke with 3 different "customer service" representatives (none of whom spoke English as a primary language) and all they wanted to do was give me store credit for a future purchase! I wish I had checked this review site's rating before I ordered. NEVER AGAIN!

8 years ago

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Brooke Smeltzer Charlotte, NC

Worst flower service I had ever had an experience with. Suppose to arrive before 1pm, they didn’t. Suppose to arrive by 6pm if same day, they didn’t. Suppose to arrive the next day by noon, they didn’t. Customer was no help, just call to get a refund if you accidentally place an order with them. Will never use this service again and they ruined a special occasion for me.

8 years ago

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Susan Leon Stow, OH

Horrible company. Didn’t deliver same day. Didn’t deliver the flowers I ordered. They said they weren’t available and substituted tulips without asking me. They finally delivered 3 days later and my friend said the flowers were nice. I sent email and had to call 3 times to get flowers at all. After putting in my credit card online a charge of an extra 19.99 was added for handling etc. unbelievable!!! Never never again. Don’t shop here. So upsetting. Read the other reviews. Awful treatment of customers.

8 years ago

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J Knoxville, TN

The worst experience I have ever had ordering flowers. Terrible customer service , unprofessional, and perform bad business with the local florists they contract with. Do NOT use them. It’s almost like a scam. On a side note every person I dealt with could barely understand English and refused to transfer me to a supervisor. False advertising and charge additional fees. It was a horrible experience and I wasted several hours of my life dealing with them!!

8 years ago

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Maria Mazalkova Valley Stream, NY

Horrible experience! Ordered flowers for my daughter’s 21 bday. Flowers delivered didn’t match picture on line: instead of pink/red roses they brought red carnations and white tulips.... I thought it was a mistake. When I called in the customer service told me “ it’s ok”- was very rude, no help, no offered solutions, no apology... Never had such a horrible experience!!!

8 years ago

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Becky Saint Charles, MO

I ordered 2 arrangements for a family members wake. I am from out of town and they garunteed me that they would be able to get the order done and have them there berfore the wake started. Come to find out they only delivered one of the arrangements that had been ordered and paid for. Totally unacceptable. I hope they willing refund my money. I would never recommend using them. Their web page shows being rated 5 stars and now seeing the actual consumer rating sites, they apparently have been lying.

8 years ago

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CT Silver Spring, MD

Do NOT shop here. They never delivered the flowers, never called to tell me there was a "problem" with the delivery, and NEVER refunded my money. I called countless times and just kept being put on hold. I had to go through my credit card company to get my money back. HORRIBLE service!!! (This is the first negative review I have ever written in my life. They are just that bad.)

8 years ago

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Gregory Riverhead, NY

Used Ava’s because they had good reviews on their page (which are phony) and the appeared to be loca (they’re not!). I received no invoice or e-mail confirmation. I had no way of knowing if flowers arrived, & the flowers were not delivered in a vase with clear wrap, they were in a brown box! Just what your wife/girlfriend, etc.., doesn’t want! I will never use them again! They could care less that I was dissatisfied!

8 years ago

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Chuck Fanning Honaker, VA

They changed the wording of the card. The note was to read " To my Sexy Lady". Instead, the card read " To my Six Ladies". Needless to say, the phone call I received from my wife made me wish that I not sent anything at all. Also, the card did not even say who the flowers were to go to. When I sent them an email to inform them of the mistake. I have received no response back at all.

8 years ago

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Kathleen Reilly Virginia Beach, VA

This is the worst company I have ever dealt with !!! Same day Deliver NOT!!! I ordered the flowers for my mother on Tuesday and as of Wed at 5:00 she still did not receive them. States they are located in College Park MD, and they are based out of NJ and sends the orders to florist in College Park. SCAM SCAM SCAM. Then when calling their 877# only robotic answers and then they hang up...

8 years ago

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S Schwartz Valley Village, CA

Please don't waste your time ordering from this florist. My mother is in the hospital and I ordered flowers for her birthday. Paid extra for same day delivery and special handling. They said they delivered, but my mother never got the flowers and the hospital said there was no delivery. The person taking the order misspelled my mother's name, put the wrong room number on the order and failed to send me a receipt for the order. Poor Service!

8 years ago

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Mary Ford Alexandria, VA

Complete failure to deliver as promised. I paid for flowers to be sent to my sister for her birthday selecting this business for their claim to deliver same day. I chose an arrangement labeled as available for same day delivery and checked the status of my order multiple times over the day. Two hours before the promised delivery time, I was told they would not make the deadline.

8 years ago

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Rachel Haywood St Louis, MO

If you could give 0 stars I would. My flowers were supposed to be delivered this past Wednesday to a funeral home but never made it. I received a phone call from a man I could nearly understand, and he simply said they could not be delivered because no one was there. It is now Thursday and no flowers have been delivered. Their solution is to deliver them to a family member and I am not sure when. They would no give me a full refund as they attempted to deliver the flowers?????? Never again!

8 years ago

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Debra New Baltimore, MI

If I could give a zero rating I would. WORST FLORIST I've ever used. False advertising. Ordered a beautiful PREMIUM 2 candle Christmas centerpiece for my sister with Roses and lillies. She received a small arrangement of mostly carnations and 3 roses no bigger than a lunch plate with one candle. I've been going round and round through phone calls and emails to complain and all they offered me was a $5 coupon towards a future purchase. No thank you. AVOID Ava's Flowers. They are crooks!

8 years ago

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E. A. Jurenovich San Antonio, TX

Note to self: read the online reviews before ordering pricey gifts from unknown online florists! Unfortunately, i didn’t, and I wish I had. I did appreciate Ava’s same day delivery; however, the “upgraded” European Dish Garden that was delivered looked like a cheap an ugly imitation of the pictured arrangement I’d ordered— thrown together in a leftover Easter basket. Very disappointing!!!

8 years ago

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Tom Peterson Midland, MI

After placing order and being assured of same day delivery, was notified that they wouldn't be able to deliver until 2 days. Told rep to cancel order and rep said he's upgrade order for no charge. I said I wanted a refund and he told me he'd give me an in-store credit. It was only after I said I was finshed with this incompetent company that the rep agreed to refund my debit card, though it would take 10-14 days! Don't waste your time with this operation, especially if your flower order is important to you or your loved one

9 years ago

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Susan Towle

Order made at 12:30 pm well within 2pm cut off for same day delivery but delivery was not made With the reason given that the order came into late. Also the customer service agent severely missed spelled my email address both in the name, the company name and used the extension .”com” instead of “.org”. I should have read reviews prior to placing my order. From the online ad I thought it was a Seattle, local, company and subsequently I read that it is simply a call center. Buyer beware, do not use this site.

9 years ago

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Patty Roetzel

AWFUL FLOWERS,!!! Ordered flowers for my sister, even paid the extra deluxe fee as per advertised picture to make sure the arrangement was “similar to picture” as promised on the website! The flowers were dry, and very few, small vase and looked nothing like the picture that I thought I had purchased. Worse customer service EVER, spoke to many supervisors and after many emails later, all they would do is a $10 store credit!! PLEASE DO NOT USE THIS COMPANY!!!

9 years ago

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Edward Bernal Hayward, CA

Paid for expedited shipping, showed up 6 days late. not an email, not a phone call. They refused to cancel and give us a refund. Customer service was terrible. It sounded like they kept repeating something from a script. Please check the reviews in yelp. I have no idea how this place has such high ratings on here. Also the arrangement looked like something you pay $15 at the local grocery store for. Not the $90 I paid. Check the picture I posted on YELP.

9 years ago

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meghanfoard Pullman, WA

I ordered flowers and paid for rush delivery. When they were not delivered I tried to cancel and get a refund the following day and they kept giving me excuses as to why they could not give me a refund. I finally got them to agree to give me a refund after staying on the phone for 45 minutes and threatening to sue. I still haven't received the refund.

9 years ago

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Alice McCown

I recently had flowers delivered for my nephew's funeral. The flowers were delivered to the funeral home for the visitation and the funeral the next day. Some of the flowers were already dry by the time I saw them at the funeral. Also the status showed the arrangement was delivered at 6:09 a.m. That's not possible. After several emails and phone conversations, I was told by Ava"s that the "designer" said that they delivered fresh flowers and had taken a photo of the arrangement. What florist takes a photo of each deliver?. Ava's is supposed to email me a copy of that photo. We'll see.

9 years ago

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Tatiana Zuyeva Walled Lake, MI

NEVER order from Avas flowers ! WORST experience ever!! I order flowers for my daughter birthday in one week advance. Called day of delivery to confirmed and was told "out for delivery". She never got her flowers. Called next day and was told "the flowers OUT Of STUCK" !!! Never got any calls , email, messages. After wasting a lot of time on a phone got refund.

9 years ago

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Kim Triebwasser Fargo, ND

I received a bouquet that was arranged as if a 5 year old did it and to top it off it was dead on arrival, For an additional charge I paid $4.99 for a colored vase that was not delivered. I called the company 6 more times and received 3 delivery confirmations over the following 5 days for the new bouquet they promised that was never delivered. I highly advise you not use this company for your floral needs.

9 years ago

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Weldon Auld

This company is an absolute joke. Nelson V was the agent that I had the absolute DISPLEASURE of coming into contact with. I have never been treated so rudely like my request did not matter at all until now. It is so sad that they do not train their agents better. I will NEVER use this company again for ANYTHING! I will be going directly to the florist in my town for anything that I need in the future. SAD SAD SAD If I could give negative 10 stars I would.

9 years ago

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Tracy Horn

I ordered 2 dozen roses for my mother's birthday. They never arrived and I had to call multiple times to even get an update. When they did arrive THE NEXT DAY, they were wilting and warm in this terribly packaged box. I googled local florists since I wanted to try to give a local business a try. They are a joke and to make it up to me they offered me $10 back. Seriously? I can't tell you how much I regret not using pro flowers or 1800flowers. At least my mother would have had cool, live flowers ON HER BIRTHDAY instead of warm wilting ones the day later.

9 years ago

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Cheryl Ward Bloomingdale, IL

I ordered flowers for Mother's Day. The flowers arrived 4 days after they were suppose to, they were not the flowers I ordered, they were wilted and dying already when my mom got them. They were more expensive than if I had gone with another seller, I only ordered from ava's because I thought it was a LOCAL florist, it was not! I am completely not happy with this experience and will NEVER order from them again!

9 years ago

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Amber Pellegrino

I ordered flowers to be delivered a day before Mother's Day. The day of delivery they let me know the delivery will be delayed. Then today, they informed me that they to not do delivery to the address anymore, and it will have to be overnighted by a different courier. They also didn't have the flowers that I ordered, and were just going to send something else. The customer service was horrible. I was put on hold and got disconnected multiple times. I cancelled my order, and I will never use them again!!!! This company is a disgrace!

9 years ago