Avas Flowers
Is This Your Business?1.1
2.9
Overall Score
Jennifer Tharp Omaha, NE
I ordered a hydrangea plant to be delivered to my mother-in-law for Mother's Day. I requested delivery for the day before. Not only did they NOT arrive on the day they were supposed to, but they also did not arrive the next day or the day after that. I contacted them each day and was given the runaround. On day three, I was told that they had contacted the designer and had to allow 24 hours for a response from the designer before they could issue a refund. I did not hear back from them after 24 hours, so I called them AGAIN and was told that they would issue a "store credit" for the refund. I told them I would NEVER do business with them again and demanded a refund to my card. This is the worst company I have ever done business with in my life!
8 years ago
Rebeca Barnes
BEWARE! BEWARE! BEWARE! This company is not local, and they are a fraud. I ordered flowers to be delivered to a hospital. I got a text and email confirmation saying they were delivered. They were not, but they did charge my credit card.
Customer "service" was rude and awful. Absolutely non-responding. After more than five different calls they kept repeating they had to check what happened with the florist, but were unable to reach him.
Three callback promises unfulfilled, I am having my credit card company seek refund.
I never write reviews but these people are scam artists. DO NOT FALL FOR THIS!
8 years ago
SL Willacoochee, GA
Gosh where can I start! All I can say is DO NOT BUY FROM THIS COMPANY, I repeat DO NOT BUY FROM THIS COMPANY! I called to cancel my order and was told that yes they would but still charge me $20 for service fee and etc. Representative said that's why you agree to the terms and conditions, but i read the terms and conditions and it says that if you call within 24 hours to cancel your order that you would get a FULL REFUND! And when I called I argued with they guy and eventually he said okay okay we will give you a full refund and not charge you for service fee. The next day I called again and spoke with a different representative and she said that it showed I was still going to be charged the $20 and when I asked, "So pretty much what you're saying is that the guy I spoke with yesterday lied to me so I would hang up??" And she replied, yes he did! Made me mad cursed her out and hung up! Don't ever buy from this company. They have hidden fees that are ridiculously high and are not worth the flowers! Stay as far away as you can from them!!!
8 years ago
Shane Schnaebele Cary, IL
I Placed an order on a Friday for a same day delivery product and requested it be delivered on the following Monday and payed extra for it to be delivered before 1pm. It is now after 2pm on Tuesday and it still has not been delivered. I asked that they cancel the order and refund my money but they refused since it is on the truck. I asked to speak to a manager and was denied because they were not available. When I said I would wait, I was told that they could allow me to tie up the line. I asked to have a manager call me back and they said that was not possible.
The most I have been offered on a purchase of over $100 is a $10 credit. They obviously think that a coupon will lead me to profit them more with a future purchase.
CHOOSE A DIFFERENT COMPANY!
8 years ago
Pam Saint Charles, MO
DO NOT USE THIS
COMPANY! I Thought I was buying local as I googled “same day florist delivery” and the city. I ordered online around 12:00, and received an order confirmation, and later a delivery scheduled email. But about 5 hours later I received numerous texts, calls and emails telling me to call them. When I did they said they couldn’t do same day because they couldn’t find an available florist- which is when I realized they were NOT local. They told me they could deliver it the following day. I told them that I had used them as they said same Day delivery and it was for a friend’s anniversary of her son’s death, and I never received any notice otherwise until it was too late to find someone else. Then they Told me
they would give me a store credit but I told them that I wanted a full refund as I did not
Plan on ever doing business with them
Again
8 years ago
Ann Cranford New Braunfels, TX
THEY MAKE PROMISES THEY DONT KEEP !
I WAS SUPPOSED TO GET FLOWERS ON MY BIRTHDAY ,IN THE MORNING,
THEY NEVER SHOWED UP SO I GO OUT LATE AFTERNOON FOR DINNER. ON MY WAY HOME I GET A CALL TO SAY THEY TRIED TO DELIVER MY FLOWERS BUT SINCE I WASNT THERE THEY WOULD DELIVER THEM THE NEXT DAY BETWEEN 8:30AM & 12:30 PM. I SAT AROUND WAITING THEY
DIDN'T SHOW UP TILL 1:45 PM.
ANOTHER DAY WASTED WAITING ON FLOWERS !
WHEN I ASK WHY THEY WERE LATE, THE DELIVERY PERSON SAID THEY DIDNT GIVE A TIME ,IT'S AVIS PROMISES.
SHE SAID THEY MAKE ALL KINDS OF PROMISES THEY DONT KEEP.
THE BEST WAY TO ORDER FLOWERS IS DIRECTLY FROM THE FLORIST ,...THEY ARE CHEAPER,AND WORK WITH YOU.
GOOD TO KNOW.
I LEARNED A LESSON ,NOT TO USE AVIS, .(WE SHOULD HAVE LOOKED AT ALL THEIR BAD REVIEWS.
LIVE AND LEARN.
8 years ago
Alice Hilton Houston, TX
I was promised, after emphasizing that I was looking for same day delivery of flowers and candy, that this delivery would be made that day (the day before Easter). With that assurance, I went to work and wasn't available by email or cell for several hours. Later, I saw several messages from Avas. I gave a call and was told that nothing was delivered that day. The flowers would be delivered on Tuesday (2 days after Easter) and the candy basket would be delivered at a later date. I was livid. If I'd known they could not fulfill my order I would have placed my order with another florist. By the time I found out, it was too late to send anything.
8 years ago
gail starr Westwood, NJ
On a TUESDAY I wanted to place an online order for funeral flowers for FRIDAY. I googled local florists in Annapolis Maryland and Ava’s came up. Much to my surprise, I am now learning they are not local. That in and of itself is fraudulent.
Anyway, the online form wasn't working, so I was forced to call in the order. The man who helped me asked me WHAT Time is the funeral. I said 3:30. Deliver by 2pm. Guests arrive between 2:30 and 3 for a 3:30 funeral.
ON the day of the funeral I received an email confirming delivery ACTUAL DELIVERY DATE: 3/23ACTUAL DELIVERY TIME: 4:33 PM. ARE YOU KIDDING? AFTER THE FUNERAL IS OVER????? This is NOT acceptable.
What's worse? when I contacted the grieving family, they said NO FLOWERS were received. They are crooks and liars.
When I called to inquire, they stated that the flowers arrived a little after 3:10 (STILL NOT ACCEPTABLE), and that the email was wrong. (WHAT?). They refused to provide evidence of that, and refused to let me speak to a manager.
Then I emailed, and spefically explained that I already called and spoke to “Elisa”,( who was probably overseas ) and WAS NOT HELPED, when I asked for a manager, she said they were all busy. I said I would wait. She said I could not. I asked to be put on hold and wait. So she did and then came back and said "nobody is available" I'll take your number and the manager will call you back.
And you guessed it, nobody EVER called me back.
When i emailed and asked to speak to a manager/supervisor and got an email back from an email address that said manager@ava’s saying," How are you. I see one of our employees helped you already!" When my email clearly stated that I was not helped and I wanted to speak to a manager. THEY ARE PASSIVE AGGRESSIVE and unwilling to help.
There is no customer service.This business is a scam and should be shut down. They ripped me off for $92.92 and what's worse, my sentiments of sympathy didn't get expressed at a difficult time. Stay away!
8 years ago Edited September 14, 2021
r rashid Houston, TX
i paid extra for expedited delivery, and despite that, and now 5 days after the actual day they were supposed to be delivered. still there is no sight or scent of the things. I'm seriously beginning to wonder if they actually have a florist in chicago they work with because from the delivery time it's being carried via pony express from boston.
Interestingly their delivery person over there is unreachable by phone from what appears to be somewhere around 10 in the morning to right about 4:55 pm. because despite numerous phone calls, they can't tell me where he is, if he's delivered, if he's delivering, if he's alive or if his pony was shot out from under him by bandits
they are polite on the phone but act as though they've done be a favor by returning the expedited delivery fee, even though it was a service i paid for that i did not receive. It wasn't a favor, it was a damn necessity
Never going to use them again, and yet, to this day, 5 days after initial delivery, the pony is making it's slow blodding way across the mountains of Pennsylvanian to get the flowers to their destination.
8 years ago
Becky McMahon
Ordered Peace Lilly for funeral viewing and service the following day. Incorrect message and incorrect individual indicated on the the message card and nothing on the envelope to tell who flowere wer from so that the family did not know who sent the arrangement. Signed "Uncle Bud"... no such family member or friend. Since it was my intent to share my condolences at the time of the funeral I was not able to do so. When I called to ask for a refund they listened to the recorded conversation when I place my order and they confirmed that the message and name on card was incorrect. They will not give me a refund. I am 100% dissasatisfied with their service since it was very important to me that my sympathy be conveyed at the viewing and service.
I want to total refund. I
8 years ago
l johnson Glendale, CA
These people are disgusting money mongers with no customer service and like to lie. We ordered birthday flowers to be delivered on 3/16. We received an email they were delivered at 2:36 on that day. However, they were never delivered and 3 days later the local floral firm called to inform us they were out of the flowers we ordered. Avas lied to us. Plus, they were obnoxious in their emails and continued to lie, stating they would investigate it, which they never did. Also, the big banner on their website states there is no delivery charge, which is BS. Instead, after you have entered your credit card info and are ready to click to order, a $15.95 service charge pops up...that is a delivery charge!!! Who are they trying to fool? Don't touch these bandits with a 10-foot pole.
8 years ago
Lp Gilbert, AZ
Never will I order from this company again. I asked many times to get a copy of my receipt and still today I do not have it.
They said FREE shipping, then here is this EXTRA service charge of $15.00. I waited all day for the flowers to be delivered and go to check the status and not only are Avas flowers closed, but they have not got a confirmation from the driver. IN a nut shell, I just got sorry and we will call you when we reach out to the shop that is delivering your flowers. Never heard back at all. $ paid 3.99 for what was suppose to be a big greeting card, NOT.. at all. Just a small card with what I requested to be on it. What a complete rip off this was. I will be sending more complaints to the BBB and other companies. With this many unhappy customers you should be refunding your customers. I also will be sending a picture of the card I paid $3.99 for. My sister did not get her flowers till after 6:30pm last night. I still have no receipt for my transaction and no confirmation of delivery.
May have to put in a dispute with my bank.
8 years ago
Jeanne Trew Westerly, RI
You will NEVER receive another order from our family!!!
You told me you were charging $49.98 and when I received the email’d receipt, you slipped in a $15 “Service Charge”, without my knowledge!
You charged me $65.93 and even though I called immediately after placing the Order, you REFUSED to cancel it, at my request. I even spoke with a Manager who also refused to cancel, despite the order being placed just 5 minutes earlier!
Additionally, I am writing to the Better Business Bureau, to make them aware of your SHADY practices.
I am also going into every review website to let people know you are SCAMMERS!
8 years ago
Tim Macaulay Lakewood, CA
DO NOT USE THIS COMPANY! I placed an order online for my mother's 79th birthday on February 22 for a February 23 delivery (her birthday.) I receive a email at 3:49 p.m. February 23 telling me the following: "Thank you for choosing Avas Flowers. Due to unavoidable circumstances, we are making some modifications to your order. We want to make sure all our customers and their recipients feel extra special. We just want to inform you that we will go ahead and proceed with the deliver tomorrow, 2/24. If this causes any kind of inconvenience to your recipient, please contact us immediately at 877-638-6619 so we can work something out." Don't you feel extra special with this email...
So I called asking why I am just hearing about this when I placed the order yesterday. They couldn't give me a reason.
They just said that they are crediting me $10 for the inconvenience. BTW they charge you $15 for a handling fee that is not described on web site. I told them that I will not be using them in the future. Use some else.
8 years ago
Patricia Chattanooga, TN
I place 2 orders on February 13th one to be delivery on Valentines day & the other one to be delivery on the 15th my daughters b-day, this company did NOT even attempted to delivery the flowers on the 14Th, I was devastated I always send flowers to my daughter on Valentines and her B-Day , I tried to called numerous times , email, send messages all I was getting via text was : sorry for the inconvenience but we can guaranty the delivery, what??? I spend $200.00 in my orders and you telling me NOW, after you debit my credit card you CAN'T GUARANTEE DELIVERY , if that was said to me at front I will NEVE do business with you company .
Please consumers DO NOT DO BUSINESS WITH AVAS FLOWERS they are unreliable : Same Day Flower Delivery is a fraud & SATISFACTION COMMITMENT , NOT AT ALL .
On February 15th I email, called to tell them to cancel my order for the 15th because obviously after my AWFUL EXPERIENCE from the previous day , anyone understand why I will want to continue or even TRUST that AVAS FLOWERS won't do the same on my daughters birthday . OF CURSE because they want their money not matter they failed to delivery on the 14th , and completely disregard my request they have the SHAME to delivery both arrangement on the 15th at 2:00pm ,this is the WORST COMPANY THAT HAS DONE BUSENESS WITH , and as today February 16th have not ones received a phone call or email apologizing for their error.
8 years ago
Erin Lawrence, KS
Don't order anything from Avas Flowers! It's a rip off and their website's email communication is broken and they refuse to admit it. Either that or they purposefully didn't communicate with me...I do think it is the website's fault and not anyone purposefully doing it, but either way, it led to a problem that they now purposefully will not fix.
Details: I tried to cancel an order I placed with them immediately after placing it (I suddenly realized there was a near $20 charge on there that I hadn't noticed before clicking the final approve button - my mistake, but also very sneaky on their part to wait til the very end to toss that on there). I tried to contact them 4 different ways over the course of 2 days including on their website and by phone. Never even got a confirmation email of the order, but the pending charge was on my card and the order was showing up in my account on their site, so I knew it got placed. Never got any other communication from them either, including from my multiple attempts at getting my order canceled. Order was delivered anyway and some of the flowers were droopy! (Very disappointing, sorry Mom! Luckily she had gotten much nicer flowers the day before from the other company I ordered from) I was finally able to get in contact with them on my second attempt at calling (the first time, they were still supposedly open, but no one answered the phone) and I was told that I had been sent an email in reply to one of my cancellation attempts informing me you can only cancel over the phone, but now it was too late since they were already delivered. I never got that email; I was constantly checking inbox and junk mail for those 2 days and nothing ever arrived. (I even had him read off my email address and it was correct, which is what leads me to believe it is a problem with the website.) Was told if I was unhappy with the flowers, I could maybe get a 50% refund, but I'd have to send them a photo and whatnot. No thanks; the droopy flowers were not even the main issue! Completely unacceptable experience. Working this out with my credit card company instead.
8 years ago
Nancy Bochat Twin Lakes, WI
I ordered the "premium" Peach & White sympathy spray for my sisters funeral with the sympathy card $3.99 and two sashes $9.99 each. The picture depicted on the website is of the "deluxe" arrangement and has approx. 50 flowers in it. The arrangement I received as the "premium" arrangement had approx. 35 flowers in it!! It also had a sloppy handwritten card pinned to the ribbon bow and NO sashes! Instead they glued and stapled the words Beloved Sister and Aunt to the ribbon bow! Very very poor quality!! For this, I paid $204.00! After contacting Avas numerous times, they offered what seams like their usual $10.00 credit and a $20.00 store credit (for the sashes that I never received?), like I'll ever use this company again! My daughter ever sent pictures of the awful arrangement and Avas said that it was an acceptable substitution! Well, it is unacceptable to me for the $204.00 I paid!!!!
Obviously quality and customer service means nothing to Avas!!! Close your doors Avas! You should not be allowed to be in business!!!!
8 years ago
Tina Haiderer Lebanon, CT
I ordered flowers online for a dear friend who had just lost her mother. I put the order through at Avasflowers.net. They called me to let me know that the particular flower that was in the arrangement was not available. I OKed a substitution. I OKed a different vase. I understand that certain things are not always available. But I did not expect what my friend received. The first picture is what I ordered online. The second pic is what she received. Avasflowers.net's customer service was VERY unhelpful when I spent over 30 minutes on the phone trying to get this resolved. Basically told me tough luck. They even told me I authorized the change and that it was reviewed on the recording, but refused to let me hear the recording. They tried to tell me that the arrangement was actually an upgrade from what I ordered! Laughable!! I am hoping this post will get passed around and people will think twice about ordering from them.
8 years ago
Beth Chester, NJ
Ava’s is a scam and as others have noted the WORST business to work with. I placed a phone order for 5 table arrangements yesterday at 4:02 pm to be delivered the next week-end at a specific time. The email came through with my order and the delivery notation said they would be delivered one of two days which was not what I agreed to and would completely defeat the purpose of ordering the table arrangements. When I called to clarify and have this changed, it became clear that they are NOT local to the place of delivery, they have representatives that are lying about their location, would not provide the address for their main office and REFUSED to cancel my order. I knew at that moment that the flowers would not be delivered on time and would not be satisfactory. While they suggested that I call the local florist the day before to ensure that I get the flowers on time, they could not or would not give me the name of the florist or their number. They told me they could not cancel the order because “the flower arrangements are already made” which could not be true since it was over a week in advance and only 2 hours after I placed the order. They charged the credit card and refused to cancel after four, no five, phone calls. We had to call the credit card company to put this in disputed and they finally relented. While I believe the order has been cancelled, they are continuing to send me emails about this order like it is still in place. I cannot be more certain that this is a disreputable company and do not understand how they could still be in business.
8 years ago
Adria Villani
This company is garbage, DO NOT USE. They were supposed to be delivering next day (a Saturday). I called around 4pm on the delivery date as the delivery had not taken place. I was referred to UPS, as they contract out. The delivery had not taken place. By this point, Avas was closed so there was no further contact that could be made. I am waiting until tomorrow (Sunday) to see if I can reach anyone but at this point my money is gone with no product or service provided. DO NOT USE. I am highly annoyed. The whole point of my delivery was time-specific for someone going through a difficult time and this company did not deliver on something as basic as a delivery date. They are contracting out and it seems they do not care about the quality of their services. STAY AWAY.
8 years ago
Tammy Shirley
Worse company ever, I ordered a beautiful arrangement, for my parents 54th anniversary, and received the worse arrangement I have ever seen, the vase was suppose to be red , it was a clear low quality vase , flowers was awful looking, I emailed, I lost track how many times, and sent pictures, then was told they only receive the picture of what I ordered, not the crap my parents received. So I resent over and over, They did nothing to make it right, I will never order from this company again, I usually order about 5 times a year, Mothers Day, Mom Birthday, Dad Birthday, Fathers Day and their anniversary since I am unable to spent this time with them. I was very embarrassed , they must have thought, how cheap, because that's how they looked. Every time I email, all I got was phone calls they are working on it, what are they working on? And Why call me, just make it right, this was so wrong to do anyone this way
9 years ago
C. Wagoner Torrance, CA
Ordered two dozen red roses. Called customer service to make sure the recipient would receive an arrangement with greenery as pictured on the website. They promised I would receive an arrangement exactly the same or better than one from a florist. Not true so buyer beware. The flowers arrived partly wilted in a box. They had to be cut and trimmed, no greenery...worse than plain roses picked up from the grocery store. Two went into the trash. I was embarrassed to have sent flowers of such poor quality. Followed up and complained since I specifically talked to customer service about this being a possible issue. So far, no response.
9 years ago
Natalia
It was a worse experience ever! I placed my order a few days before my friend's birthday and I wanted flowers to be delivered in the morning for a surprise, I even paid an extra 9.99$ for that. The Flowers wasn't delivered on time. I contacted the company and provider assured me that it will be delivered by 3pm for 100%. And it wasn't!!!! I contacted them again and they couldn't give me any information about the order because delivers didn't answered them. By 3.40pm I received confirmation email and text on my phone that Flowers was delivered but it actually never happened. So I suppose to call them a couple of more times to figure out what happening with my order and my friend never got those flowers! Seems like somebody else instead of my friend received unexpected flowers and signed for them. Now I can't even get my money back right away because they need to do investigation who received those flowers!! Totally unpleasant experience! Totally unacceptable! They just said sorry! But nobody cares that my day was messed up and my friend's birthday screwed up!!!
9 years ago
Ron Knight Flower Mound, TX
I contracted with Ava's flowers to have a vase of flowers delivered to my sister on her birthday (July 31) two days from the order date. I input the delivery address (in the center of the town in Texas) and received the order confirmation that they flowers would be delivered to that address on July 31. My credit card was charged. I checked online to confirm the delivery but it never showed a completed delivery. Finally at 8:00 pm on the contracted delivery date, July 31, I phoned Ava's flowers to inquire as to what time the flowers would be delivered. After being put on hold for 14 minutes the Ava Flowers phone rep (whose English was very poor) told me that I needed to pay an additional $10 for the order to be delivered. This was told to me at 8:00 pm on the contracted delivery date after I phoned them! I refused to pay and asked for a cancellation. The flowers were never delivered as contracted and they demanded more money LATE on the delivery day. Horrible company performance.
9 years ago
Marina
All the horrible reviews are correct. After several days of screw-ups, flowers were ordered on Sat. for Monday, and when I tracked delivery discovered it was for the next Monday 9 days away! After several incredibly frustrating phone calls, in which I was repeatedly cut off after 15 - 20 minutes on hold, I finally got the delivery straightened out.
When the flowers were delivered I found out they were horrible! Nine of the 17 stems were covered with mold and falling apart. I was sent photos showing a mass of falling apart rotting flowers, covered with clearly visible mold! After another nightmare getting to talk with someone on the phone I did get promised a refund, but I had to argue that I would NOT except a credit, and will NEVER do business with them again.
9 years ago
Debbi Wilt
Do NOT use Ava's Flowers! I work at a florist who has to deal with orders from Ava's Flowers and they are absolutely ridiculous. The consumer spends a mere fortune to send flowers to their friends/loved ones and Ava's only gives the receiving florist a fraction of the money they have paid. They charge for delivery...the delivery charge does NOT come to the receiving florist. Many orders are received days after the intended date of delivery (we received numerous Mother's Day orders from Ava's the day AFTER Mother's Day....orders that were requested to be delivered 1-2 days BEFORE Mother's Day). Many orders are sent that are impossible to deliver as requested, the receiving florist sends a message back to them, sometimes it is DAYS before Ava's responds. If you need to send flowers out of town, simply Google local florists in the area you are sending them to and call a florist direct. It will save you money, and eliminate the fraudulent middleman. You will be much happier with your purchase.
9 years ago
Derek Minneapolis, MN
Ordering flowers from this company for delivery is a joke.
I ordered flowers more than 24 prior to the date of anticipated delivery.
I chose to pay for the expedited delivery (have them delivered before 1pm) as the recipient would not be at work after this time. I also ordered a box of chocolate to go with the flower arrangement.
I was told that I would receive a delivery receipt once the order was delivered.
an hour before the 1pm deadline, I called to inquire about the status of the delivery (I wanted to make sure that it got delivered on time) Avas Flowers was unable to get a hold of the vendor they selected to fill this order. They assured me that it would be delivered on time.
I called again 15 minutes before the deadline of 1pm and got the same response.
At 4pm (3 hours after the 1pm deadline) I received an email stating the the delivery was made. At this time, the recipient was no longer at work.
The recipient called her office to ensure that they were in fact delivered. They were, but without the chocolate.
The receipt that was included in the confirmation email showed three charges, one for the flowers, one for the chocolates, and one for the expedited delivery.
I called to ask for a refund, as this was totally messed up.
Avas continued to try and get a hold of the vendor they used for this order, and continued to tell me they were unable to get a hold of them to follow up and get a refund.
After several weeks of calling and emailing Avas, they finally refunded my chocolate charge and the expedite.
This was helpful but not what I was asking for.
My feeling is that the whole order should have been refunded.
The recipient of the flowers was not able to actually get them from work until 4 days later after returning from vacation.
What a joke, bad customer service, not on time, I would never use this company again, and would urge other to not make purchases from Avas flowers as well.
9 years ago
Ron Wildgust
Customer service seems to come from a 3rd party, foreign(Indian, Pakistani perhaps Philipean)agency who have marginal knowledge of fluent english making it very very difficult to communicate. The price on the website was 49.95 but asking the price when I gave him all the info went to 107.00. After objecting it went to 73.00. After complaining more it went to 57.00.
Delivery was promised by 2PM on June 15, 2017. When they did not arrive by 4 I got back on the phone to simply cancel the order to 42 minutes of absolute frustration.
When I asked for the phone number of the Mahwah HDQ no one could give it to me, another 23 minutes on hold waiting for a phone number--I hung up and went to my CC company who gave me instruction on how to gain satisfaction.
Terrible, terrible company on all levels.
9 years ago
Megan
I ordered sympathy flowers for our grandmother. They were not delivered on the day I ordered(6/5/17). I had to speak with two customer representatives(Dora and John) until I requested to speak to the manager. Larry (supervisor) told me he would give me 20% refund(which I never received) and he told me the following day(6/6/17) they would be delivered or I would get a phone call/email letting me know they were not received. They were not delivered and I had to call customer service again on 6/7/17; I was placed on hold for over 5 minutes and the representative Sam, told me the order was rescheduled for today. I asked to speak to a manager and she transferred me to an extension and the manager didn't answer! I had to ask to cancel my order and it took moving a mountain to try and get a refund!!! Save yourself the hassle and frustration do not use this company!!!! This company is a joke! This company is horrible at customer service!
DO NOT ORDER FROM THEM!!!!
9 years ago
Chris May 22 Easton, MD
The website claimed that the Rainbow bouquet was available for next day delivery, so an order was placed on Saturday. However, on the Sunday delivery date, their customer service called the sender to say they had been robbed and the delivery would not be done until Tuesday. The flowers that were delivered today looked like they had been dyed quickly and then packed in a shipping box which was delivered by UPS. The recipient opened the box and in the process of putting the flowers in a vase got dye all over his hands that he has not been able to wash off even after several attempts. In addition, the artificially dyed flowers smell funny and look unnatural and mangled. I would not recommend the arrangement, the quality or the questionable delivery excuse. Unless you want to send this bouquet as a tacky joke, I would not waste your money. I will be throwing these out. The thought behind the gift is appreciated, but not the quality or appearance of one of my two favorite flowers.
9 years ago
Kristina Brighton, CO
DO NOT waste your money on Ava's Flowers. We ordered a bouquet that was to be delivered Sunday, Monday if unable. We received a call that they were overwhelmed with orders and that it would be delivered Tuesday and would be upgraded. Not only was it not delivered Tuesday, it was delivered Friday and not the same bouquet. When we were told "upgraded" we assumed a larger version of what was ordered. Apparently a dozen roses with nothing else is an "upgrade" to the large and full bouquet we ordered. And their solution to fix their lateness and total switch and in my opinion, downgrade of flowers was to give me a 15% discount and $10.00 store credit. I will never use them again!
9 years ago
Jennifer Hahn Sleepy Eye, MN
I submitted my order online and received confirmation. The following day I received and email that there was an issue and to contact the business. I called and was informed my delivery date would need to be rescheduled for the day after the set delivery. I agreed and was told I would receive a $10 refund for the inconvenience. The following day I received several emails from the company informing me that the delivery would be further delayed several days out and they had the wrong recipient name. I called the company and they told me that someone had manually changed the recipient name and delivery address and that delivery would be several days out. I explained that it was ridiculous, I expect the company to use the information I submitted with the order and not change the recipient, address, and delivery date. The associate offered to fix the issue but the delivery would still be several days out from the scheduled date. What a horrible way to run a company, process orders, and treat customers. I will absolutely NEVER utilize this company and will be sharing my concerns with other potential customers. Shame on this company for being so outlandishly irresponsible and unprofessional as well as incompetent. They need to find anther avenue to generate revenue.
9 years ago
Janele Barreiro
DECEPTIVE AND UNETHICAL COMPANY
Ordered flowers for Mother's Day for my mom and mother-in-law to be delivered this past Sunday, 5/14/17. The two separate orders were NEVER delivered. Not only did they ruin mother's day for my family but they refused to give me my money back and I am now out $162. This company is a LIAR and a THIEF. They stole my $162 dollars without providing or fulfilling any service. That in anyone's book is called stealing and is completely unethical and unlawful.
They completely lie when they say they are one of America's Top rated local florists. They are NOT local, they are essentially a shady business with call reps in India who contract out work to local florists in the area the flowers are to be delivered. They also say that they are 'family-owned and have a staff of dedicated florists ready to design your order. That is a lie. Again, they contract out all orders so they have no idea who is making the order in the recipient's city.
AND, not only that but the permanent banner on their website is misleading and a trap to order within 32 minutes as it says, "LAST MINUTE SALE, Free Delivery & up to 45% OFF, if you ORDER ONLINE NOW - While In STOCK - [Time Left to Buy: 32 Minutes]. It's always there, and it always says 32 minutes. If this is permanently on their website... how can it be a last minute sale? They do this so you can feel like you're getting a deal and you have to hurry to place your order. But you're not getting a deal; they're just swindling you.
The customer service rep actually sounded frightened and said he wished he could help me but if he did anything he would be "in grave danger." What does that say about who owns this company and how this company is being run? Just check out how many people are upset on pissedconsumer.com: 3120 negative reviews and $1.2 million claimed losses. That is not okay. One floral shop owner posted this on the site, “This is how Ava's filled your orders. They take your money and offer a service that flower shops will not honor. We stopped taking orders on the 12th of May. Avas sent the orders knowing that could not be filled till a later date in hopes that you would take a discount or say its ok to send it at the later date. Ava's charges 5 bucks per color of bow, card etc... they also charge a service fee of 18.95 to 30.00. The only way we can stop this company is by not ordering from them and going to your local shop or calling a local shop in the town you want your flowers delivered in and by us the florist not accepting the order.'
9 years ago
Kimberlyn Drew
I called them to order flowers for Mother's Day on Friday, and was told they would be delivered either Friday or Saturday before Mother's Day. Then over the weekend, we received an email saying the flowers would be delivered on Monday. Someone left a message for me this morning (Monday) at 6:30 am my time, saying they needed a different phone number for the recipient as they could not get a hold of her, and that they needed it right away so they could deliver today. I called several times and waited on hold at least a total of 45 minutes! I finally got someone and politely tried to tell them that I had had a frustrating experience and the person HUNG UP on me! I have now sent them emails telling them to cancel the order, and I have called my credit card to dispute the charge.
9 years ago
Dan Fesperman Lutherville Timonium, MD
Awful. Three days late on delivery for Mother's Day. Knew they wouldn't be able to deliver on time but took my order (and money) anyway, and then only offered 10 percent discount when I called to complain (and only after waiting through more than 20 minutes of being on hold). They advertise themselves as "local" no matter where you're calling from, or where you're logging onto your computer, but are actually a nationwide operation based in NJ. Deceptive, poor service, and poor response to complaints. Pretty much all you could ask for in lousy retailing. Don't EVER do business with this completely terrible company.
9 years ago
Shaina Galley
I ordered a stellar bouquet of lillies, yellow roses, and some
stunning blue and yellow flowers. My mother-in-law received a half dead lilly, 2 half dead yellow rose stems, red and white carnations, babies breath and some greenery. Instead of the big lux bow ties around the case I received a color and style of bow better suited to 'congratulations on your baby boy.'
Multiple attempts at getting resolution isn't successful. I absolutely understand substitution but it's for flowers of equal or better value. Not carnations, not arranged like it's scraps (which it appears to be) from the warehouse floor. I also ordered the deluxe version. Pics to prove. I will make it my mission to make sure people understand this isn't a real local florist like it fronts to be. You're better off with 1-800-flowers or something else nationally ranked. I'm now off to find a new mother's day gift.
9 years ago
Tina Haynie
DO NOT USE AVAS FLOWERS RATED F BY BETTER BUSINESS BUREAU. Ordered flowers for my 80 year old mother in-law and received a text flowers delivered. My husband called the following day; my mother in-law never received them. Called Avas Flowers and they reported flowers were delivered and signed by "Eddie". No Eddie in our family or the tiny town my mother in-law lives in. Then the customer service rep told me my motther-in law could go get the flowers from Eddie. That conversation did not go well. Bottom line they said they would re-deliver the flowers. My father in-law received a call from the local florist telling him to come pick up the flowers as they do not deliver. The owner of the local florist happen to know my in-laws. Told her we paid $93.00 for the flowers she informed me they were allotted $66.00, Avas Flowers got a 27% cut. AVAS FLOWERS SCAMS AND NEEDS TO BE PUT OUT OF BUSINESS. NOTICED ON THERE TWITTER MANY COMPLAINTS REGARDING DELIVERIES. They do not deserve one star, but a negative rating.
9 years ago
Carolyn S. Hughes
Lies and different story each and every time that I spoke with their call center regarding my order. At this point, have no idea when the flowers will deliver. Was told that I had agreed to a variable delivery date of over three days and, astounded, asked the source for that information. The rep said that the customer okayed. I told her that the customer was me and that I had never requested nor agreed to that delivery timeline. She muttered on with something about one of the agents, that they were busy with Mother's Day orders (to which I replied that they had very poor project management skills as to not be prepared for Mother's Day and my order was not a Mother's Day bouquet), kept apologizing, and continued to read as if from a script! I clearly restated that my order was supposed to have delivered by 7 p.m. the day before, was told by a monitor that the deliver would happened by that time, and then asked for a supervisor. Was then told that the supervisor was at a late lunch and I would have wait until she returned for a call. That was over an hour and a half ago!!!! Would I ever use them again? Never? And would encourage anyone to stay away from them. Their online ad, listed as a local business located in my sister's town, drew me to them as I always like to use a local florist, call directly, and find out what is seasonably available. Didn't call (my mistake), instead placed the order online, and the headaches started. No confirmation e-mail. I called them and got a run around. Received text messages to respond to a urgent need. Called and the rep had not idea what or why I received the urgent text. What a runaround! They have my money; I don't have the product and have not idea when I will see delivery. Fraud is too light of a word to describe them. Their call center is awful. Warning to all: never, never use!!!!!!
9 years ago
Kim Koller Cleveland, OH
I am disgusted with Avas Flowers. It has been a nightmare trying to get my situation resolved. I paid $97.90 for a dish garden with fresh flowers. It was supposed to come in a 2 foot basket with a nice handle. All was confirmed by the gentleman who took my order. I was embarrassed when I saw the planter at the funeral home. No fresh flowers, no basket, and there was a misspeling on the sympathy card. I was charged for a bow that also was not on the planter. When I sent them a picture to show them there was no bow, they said they would credit my account $4.10, but would do nothing about the missing flowers or basket. This company is fraudulent and I don't understand how they are allowed to continue running their business. There is NO satisfaction guarantee. I can't even get anyone to talk to me or return a phone call.
9 years ago
Mary Ewald San Marcos, TX
I ordered flowers for a funeral through Avas Flowers website. Not only did I Not get a confirmation email, but I had to call 4 times to talk to one of their "outsourced " customer service people. Their website distinctly shows a phone number to call right smack above my order number. I called that number first, only to reach an extremely irate " outsourced " person, who proceeded to yell at me and tell me that my order number was wrong and that she worked for Grandview Flowers!!! I was dumbfounded. So I began to wonder, what has happened to the $107 I just paid via credit card? I called a different contact number, which I had to really really search for, and told them my story. They were very apologetic but I'm still aghast. I sent them a screenshot of their website page with my order number and the weird number in plain sight above it. What they do with that info is their business, but I can see there seems to be a lack of oversight and monitoring of their own business. I will not order from them ever again, my experience was upsetting to be kind.
9 years ago
Judith Barry
DO NOT USE THIS FLORIST!!!
I ordered flowers by phone and all information was repeated back to me and yet delivery was attempted in the wrong state! When placing the order I stressed the importance of these flowers arriving on time. The arrangement was guaranteed for delivery before 4pm and yet I wasn't called until 6:30 pm on the day of delivery to 'confirm' the address when they couldn't 'find' the building. (no wonder since they where attempting delivery in the wrong state.) I mentioned cancelling the order and was told the arrangement would be upgraded from a standard bouquet to a premium one at no extra cost. I agreed and the delivery was made the next day but was NOT upgraded and was in fact a pathetic little arrangement. My email was incorrectly recorded as well, so there were issues with obtaining a receipt. When I called to complain about the lack of upgrade they offered me 10% of my next order. I told them no thanks since I would not order from them again. Later that day I got a call from a supervisor offering me a $15 refund to my charge card. It is now a week later and this still has not happened. My advice is to NEVER ORDER FLOWERS FROM THIS COMPANY!
9 years ago
Jeffrey Ziegler
Ava's flowers ads indicate that they are local - but they are not. The order process is a bit complex and then they follow up from a boiler room claimed to be in Mahwah. They confirmed what I had put in the order. and then 2 hours later said they could not find a local florist. I got off the phone with Mahwah and had my order placed with a local florist in 5 minutes. I the asked for my money back - but was told only a supervisor could do that. I asked that a supervisor call me and when none called with 3 hours, I put in an E-mail request - that was answered - but net - I had wasted several hours of my time.
Never again
9 years ago
Andrea Radigan Ashburn, VA
Ordered flowers for my daughter's birthday on Sunday and was assured that they would be delivered on Sunday. Agent was very polite and helpful, I made it clear that if the flowers couldn't be delivered on Sunday that I didn't want to place the order. He assured me that they would be and said I would receive a call if there was a problem. At 8:30PM I called (clearly a call center) and was again assured that they would be delivered Sunday evening and that I would receive a $10 credit toward a future purchase. THEY WERE NEVER DELIVERED.
I called the number on the website - again a call center - to cancel the order on Monday morning and was basically given all the operator kept saying was that they would upgrade the flowers and give me a $10 credit. After a lot of back and forth including her calling Avas I was finally issued a credit which will take 3-5 business days to process.
A few "highlights"- NEVER recieved either of the $10 credit vouchers that I was told were emailed to me. The banner on the website on Sunday said they were having a flash sale and that there was 32 minutes left, well on Monday they same banner was still up INCLUDING "32 minutes left".They advertise themselves as a local florist however they are based in Mahwah, NJ and I was told I was dealing with a local florist in Glenside, PA.
Overall NOTHING THAT I WAS TOLD ACTUALLY HAPPENED. SAVE YOURSELF TIME, AGGRAVATION AND EMBARRASSMENT AND TO ELSEWHERE WHEN YOU NEED FLOWERS
9 years ago
Waldi Harris Boca Raton, FL
*Avas charged an unannounced $13.95 service fee after-the-fact. Oh but; delivery (even for same-day-delivery) is free; which was announced!
*I wasn't able to cancel my order online once discovering this added charge.
*The added charge is not even listed on the receipt Avas emailed; but only visible on the website after I paid - dishonest practice!
*I was kept waiting on the phone for 21 min's on my first call to cancel and no-one even came back to address this issue.
*I was unable to cancel and then......
*...... still no flowers!
There is no response/solution to phone calls. Via email a halfhearted resolution was offered going back on a promise delivered to our voicemail!
9 years ago
V
My husband was travelling to TN and celebrating his birthday alone. To make him feel good, I and my kids ordered flowers from Avas. What I ordered was "Touch of Brilliance Bouquet TBB-X" and what he received was not even close to it. I was charged for a full size greeting card and a bow also. There was no bow and the card was a very small card not even in an envelope while they show it in an envelope on their website. Out of my savings I spent close to $70 to make my husband feel good. Instead I cried looking at the flowers which were sent to him. I deeply regret my purchase and never ever in my life would recommend anyone to order from Avas.
9 years ago
D Tampa, FL
Worst company ever! I order flowers for my 5 yr old niece from Avas flowers. I paid for express delivery in which they guarantee delivery before 1:00pm. The flowers weren't delivered until after 4:00. which is fine, I can handle it...Things happen and I'm not unreasonable. The problem is, the picture that they are advertising on their website does not reflect the ones that were delivered. The flowers in the picture were full and beautiful. What I received was the complete opposite. After contacting them, they said that there was nothing they could other than come pick them up! So my 5 year old niece, who has no idea how hideous they are, wouldn't understand why someone would give her something and then take it back! I told them that the arrangement was so bad that I didn't want to pay for it at all! I did offer to pay for the teddy bear and balloon because there was nothing wrong with those items, however, I asked that the flowers be removed from my bill. They refused. This was false advertising at its best. on my bill it states: SAME LOOK AND FEEL AS PICTURE. I paid $88.91 for this. This should be illegal and after reading all these similar complaints...This company should be investigated. I contacted them personally and tried to work things out and they refused to work with me. I have pictures of the flowers that the company said I would be getting and of the ones I actually received. They lured me in with their false advertising! Disgusting! DO NOT USE THIS COMPANY!
9 years ago
Valerie Hopkins San Francisco, CA
I ordered the "deluxe" Easter arrangement filled with irises and tulips. The picture on the website was stunning and the price was reportedly slashed from $100.00 to $59.99. I ordered the arrangement and had it delivered. My sister sent me a picture and I was mortified. The few tulips that were there were wide-open and drooped over while the few irises were wilted. All this in an ugly orange-ish vase. I contacted the company, wanting my money back. Provided pictures and proof that the arrangement that I ordered from their website was nothing even remotely similar to what was delivered. I received a letter saying it was basically close enough. AVOID this company. After doing research, I discovered this company has over 100 complaints against them and are flagged at the BBB.
9 years ago
Valerie Pahl Saint Paul, MN
Contacted them early on Friday the 24th for a floral arrangement for my aunt's funeral, Sunday the 26th. Being in Mpls., we were unable to make the trip to SE IA., so thought using a local florist would be the way to go. Unfortunately their florist was not in yesterday, so although I paid well over $100 for a beautiful arrangement, and paid extra for an early delivery, it was not there for the funeral. You could not pay me enough to use this company again. If they were short staffed, they could have contracted out to another florist, for something as important as a funeral, but apparently, that wasn't important enough for them. Shame on them.
9 years ago
Vicki Montvale, NJ
This company is a SCAM - Wrong plant flower arrangement was delivered - AvasFlowers representative verbally admitted multiple times that what was delivered was a mistake but nothing was done to fix the issue. FYI - Plant Flower arrangement was a JOKE! Could have put the arrangement together for less than $15 and was charged $86. This was their Premium-Large item too.
Company admitted delivering the wrong item but did NOTHING to correct the issue and has kept the money.
Please share so no one else is scammed.
FYI - I guess one must never talk on the phone anymore. GET EVERYTHING IN WRITING!
9 years ago
amy birge Houston, TX
This company is a joke!! I am waiting for the picture of the bouquet (if you can really call it that) to be reviewed. I don't have alot of confidence in the issue being resolved but hopefully this review will save one person from having to deal with this company. If the owner of Ava's reads this you really need to get your company on a better track! The first order I placed with Ava's was a couple weeks ago. I ordered an arrangement to be sent to a friend at work that day. They called back about 4 hours later saying it couldn't be delivered same day at that price. They told me it would cost extra or it could go out the next day. Uh no thanks! Then I just wanted to cancel my order. The very pushy customer service representative talked me into a 50% refund and 50% credit with an extra $10 for their "2nd chance". OK fine I'll give you a second chance. Well my best friend of 30 years lost two grandparents this week so I decided to order a nice arrangement and use the credit to go toward that. All in all it was about $70 total. The picture of the flowers she got made me so furious!! It looked like they bought flowers from a grocery store and put them in a vase without arranging them at all. The extra ribbon I paid for looked terrible too! Yellow and white stripes don't look like gold ribbon to me. I know the florist does a variation but what was delivered looked nothing like the picture. They won't get my business again!
9 years ago
