Name: United Airlines
Rating: 3.1

star star star star_border star_border

Martha Gourley Pleasant Grove, UT

United offers a good variety of flight times and locations. When I have used them I have found them to be reliable and offering good customer service.

6 years ago

star star star star star_border

Jamie Neider Magna, UT

Flew United to Paris. Every flight landed and left on time. Very much appreciated when we had a lot of connecting flights.

6 years ago

star star star star star_border

Makayla Manus Long Beach, MS

United Airlines is a fantastic airline to fly with. The pilots are great and the flight attendants work hard to make you comfortable.

6 years ago

star star star star star_border

Darbles32 Managua, MN

United is a good airline to fly through. I have not had any problems and the staff have always been friendly even at crazy hours in the night

6 years ago

star star star star star

JamieD Orange, CA

Great airline! We’ve had a great experience every time. They’re reliable and have great customer service

6 years ago

star star star star star_border

Jacob American Fork, UT

United Airlines has the best flying experience you can find. Rarely canceling flights, they have the best seats and complimentary snacks.

6 years ago

star star star star star

Connor Farmington, UT

United Airlines always has the best customer support and smoothest flights. Anytime that I can fly United, I pick them.

6 years ago

star star star_border star_border star_border

Amanda Warrendale, PA

I can't understand the pricing model and why some flights are just so expensive over other flights. Also they are lousy at communicating to customers about delays and cancellations.

6 years ago

star star star star star

Kate Gregory Pleasant Grove, UT

I flew with my baby and we had a great experience. No cost to check the carseat, early boarding. No problems at all.

7 years ago

star star star_border star_border star_border

Jami Howell Farmington, UT

Not the best customer service and the flight times are not ideal. They canceled my flight for weather reasons and the weather report said clear skies at each of their stops throughout the flight.

7 years ago

star star star star star

Jaime American Fork, UT

I have never had any issue flying United. I think they are one of the better airlines. I would fly them again.

7 years ago

star star_border star_border star_border star_border

Ron Durfey Pleasant Grove, UT

I try to avoid United whenever possible. I do not like their service and I do not feel safe on their flights. It seems like every time I have flown into Chicago on United that I am late. If possible select another airline.

7 years ago

star star star star star

Mazi Marcel Womack Cedar City, UT

I have loved every time I have flown with United Airlines. They always have had great prices and service.

7 years ago

star star star star star_border

Jason Draper, UT

I liked flying with United Airlines because they were efficient at getting everyone to their destination quickly and safely.

7 years ago

star star star star star_border

Sierra Beck Herriman, UT

Check in smooth and pleasant people at the SLC airport. And just as expected, I got to where I needed to go but a lot faster. Thank you United

7 years ago

star star star star star_border

Liana Colorado Springs, CO

United is usually the airline I prefer to fly with when I have a choice. I haven't had troubles with them when it comes to flying on time.

7 years ago

star star star star_border star_border

Jacob Shaner

They came across as an inexpensive airline, but have a lot of extra charges. I prefer to just pay more for the ticket upfront and have a normal flight.

7 years ago

star star_border star_border star_border star_border

Dean Ogden, UT

If I could give them zero stars I would!!! Every time I have flown United there has been a major issue. They have lost my bags on multiple occasions and flight delays and cancellations seem to be routine. I will never fly with them again even if it means paying a considerable amount more for another flight!

7 years ago

star star_border star_border star_border star_border

Brennan Orem, UT

I have had a number of bad experiences with United and it seems like they are the only Airline that I have those experiences with. They have lost my bag a number of times and flights seem to get cancelled regularly. They are often overpriced as well. Use a different airline if at all possible.

7 years ago

star star_border star_border star_border star_border

Lindsey B Orem, UT

If I could give 0 stars I would! Horrible experiences flying with United! It wasn't a single experience but multiple times I have been disappointed with service from United. Lost baggage, cancelled flights, horrible customer service! Where do I start? If at all possible fly on another airline even if it is more expensive!

7 years ago

star star star star star

Cori Jacobsen Ollerton Alpine, UT

Friendly staff, willing to assist as I needed help with small children. Left on time and arrived early.

7 years ago

star star star star star

Melissa Carreno Mesa, AZ

United is a reliable company that has good customer service and good planes. I would recommend them to others.

7 years ago

star star_border star_border star_border star_border

HLG American Fork, UT

Every terrible experience I have had with an airline has been United. I will not fly them if anyone else is an option. My personal experience is that the equipment breaks down more, the crews and customer service agents are less professional than other carriers.

7 years ago

star star star star star_border

Ali Davidson Mesa, AZ

Overall very good experience, enjoyed the cleanliness of the plane and the service offered toward my younger nephew and niece

7 years ago

star star star star star_border

Josiah Macdonald Pleasant Grove, UT

I had a pretty good experience in the short time i had on a united airline plane. It was nothing special it was just a good reliable airline.

7 years ago

star star star star star

Sadie Scoville Pleasant Grove, UT

The customer service for united airlines is so great and helpful. They are never impatient with you either.

8 years ago

star star star star star_border

Sara Jane Crestwood, KY

Inexpensive city hops. The flight staff is courteous and helpful. The plane is clean. Nothing above and beyond here, but you won't have a complaint.

8 years ago

star star star star star_border

Tom Pleasant Grove, UT

This airline is the middle of the road for me, not too bad, but also not the greatest. A good middle of the road airline.

8 years ago

star star star star star

Martha Sensiba Pinetop-Lakeside, AZ

We've flown on United several times and have always had a great experience. Their customer service is great.

8 years ago

star star star star star

Nana Asiata Herriman, UT

They have great customer service, the staff is friendly, and the seats on the plane are comfortable.

8 years ago

star star_border star_border star_border star_border

Nik Anderson South Jordan, UT

I do not like United Airlines. I've flown with them maybe a few times, but each time I have been mega disappointed. Boo. Their planes feel old and ugly. The customer service is meh. Nope. I will never fly with them as long as I have any other options.

8 years ago

star star star star_border star_border

Mark K J Robinson Old Lyme, CT

they could improve by refunding tickets which can not be used during the coronavirus! They are good at connections

6 years ago

star star star star_border star_border

Joseph rex Herriman, UT

Seems like United is always the most expensive option out of Say Lake unless I’m going to Chicago.

6 years ago

star star star star star_border

SnowballH Salt Lake City, UT

Love all the choices and options of flights that United has to offer. Good customer service!

6 years ago

star star star star star

James OKeefe

I was treated with excellence and respect. I would fly this airline every time.

6 years ago

star star star star star

Ernie Gobee

UA has always taken care of my needs, often before I made the request.

6 years ago

star star star star star

Elizabeth

Good. Clean airplanes, efficient boarding, kind employees .

6 years ago

star star star star star_border

Fazal Ahmad Anaheim, CA

Cheap fare and need free baggage charge. Other than need better service in food services

7 years ago

star star star star star_border

Zsofia Lazarte

They are a good company but have too many fees for bags and extras for people who are not members.

7 years ago

star star star star_border star_border

Paulette Rael Trinidad, CO

I had a 6 hour layover in Minneapolis, MN. However, they did give me first class after overbooking the flight

7 years ago

star star star star star_border

Dylan Findlay South Jordan, UT

Seats are comfy, app is simple to use...Great service! Will fly with United again!

8 years ago

star star star star star_border

Evan Rasmussen Sandy, UT

For what you pay is what you get no more and no less and that is not a bad thing

8 years ago

star star star star star

Helen Hoch Princeton, MJ

Planes are on time, employees are pleasant and efficient and the price is good.

8 years ago

star star star star star_border

Steven Mercurio New Providence, NJ

reasonable fares, awesome inflight entertainment, rewards program kind of poor but workable

8 years ago

star star star star star_border

Anna

Prompt departure times and accurate arrival times. Never need to pay more for extra luggage

8 years ago

star star star star_border star_border

Aubrey Rentschler Salt Lake City, UT

We flew United to California and our flight was on time with no delays. The customer service was outstanding.

9 years ago

star star_border star_border star_border star_border

Dan Priester

Keeps going downhill. I am a gold member and I am leaving them for another airline, even though I won't have status right away. I can't take it anymore.

11 years ago

star star_border star_border star_border star_border

Georgia Mission Viejo, CA

Since the merger united has become worse. The last time I flew (first class-in April) the flight attendants did not seem to get along. Service was not good!

11 years ago

star star_border star_border star_border star_border

Rudiger Lotz Caldwell, ID

Canceled our flight. made us stand in line for 2 hrs just to drop our luggage off. Had to sit in Denver for 7 hrs to catch our next flight. I will never fly united again.

11 years ago

star star_border star_border star_border star_border

Dave C. Peachtree City, GA

Horrible airline. Worst customer service I have ever encountered. I spent over 30 yrs as an Air Traffic Controller. I thought only their pilots were bad. Boy was I wrong.

11 years ago