Name: United Airlines
Rating: 3.1

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Mykahla Nelson Managua, MN

This airline is horrible! All the staff were so rude! We ended up missing our connecting flight and had to sleep in the airport! This happen both ways!

6 years ago

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Madison Brown Layton, UT

The flight attendant are good, the flights sometimes get delayed. The staff was great and friendly.

6 years ago

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Cim Carver Cheyenne, WY

I try to avoid United when I can. Their customer service really leaves a lot to be desired and the equipment that I’ve flown on is also lackluster.

6 years ago

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Nicholas Genes Los Angeles, CA

Used them for work. They are over priced and overpacked. The seats seem to get smaller each time I use them.

6 years ago

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David T Draper, UT

I'm not a fan of United. I feel like every time I fly them, their flights are delayed, they lose bags, and they aren't very pleasant to deal with.

6 years ago

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PessoaJ Salt Lake City, UT

United is my least favorite airline. I have had several poor experiences with them. Their customer service is not up to par.

6 years ago

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Todd Homitz Evans City, PA

Easy to navigate their site. Prices seem to be reasonable and the flight crew was awesome!!

6 years ago

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Jimmy Monroe Provo, UT

United breaks guitars. So that's super duper lame. And they're expensive. Just look at YouTube and google their problems. Lots. Yikes.

7 years ago

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Cindy Bailey Lehi, UT

They seem fine. No big troubles or problems with them. If the price is good I will use them.

7 years ago

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Steve schramm Salem, UT

Comparable to other airlines. Good service, acceptable accommodations, no extras.

8 years ago

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A Craw Draper, UT

Complicated alliance structure. I don't feel like the partners have the same quality planes and experience as United.

8 years ago

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Jeffrey Foutz American Fork, UT

Everything was wonderful. Facilities were clean. Flight was on time. Staff was very attentive.

8 years ago

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Anonymous

Lost buggage on every flight in my last three flights, delays that made me miss connections. I do not fly any longer.

6 years ago

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Daniela

The flight team was really unprepared. They delayed the flight

6 years ago

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William Casey

Over crowded and often delayed flights and little premptive communication

6 years ago

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Desyree Houston Tallahassee, FL

Great service on plane but in need of more leg room on flights

6 years ago

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Eleonora Bolivar

Terrible service. You can't ven breathe, always packed. Bathroom too small and they charge for everything.

7 years ago

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Brian Wiggins

Have had bad experience with United in addition to those that got media attention

7 years ago

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DJ_Draeko Seattle, WA

I felt like I was flying on a city bus.The seats were too close to one another like sardine cans.

7 years ago

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Renee Ayala Hedgesville, WV

Always super experience. Enjoy flying this airline

8 years ago

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Sarah Portland, OR

Friendly staff, but they should try to keep family's together.

8 years ago

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Chris Wootton Ogden, UT

They have been ok to fly with, have not had any issues.

8 years ago

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Suzanna Wootton Springville, UT

My experience has never been bad! Theyre always very kind!

8 years ago

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Tom Conroe, TX

Good, but sometimes they have delays, otherwise good.

8 years ago

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Pat Garvey Chevy Chase, MD

Because they are good and I like flying with them

8 years ago

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Lumina Wakefield, RI

I have no major complaints and I have always been on time

8 years ago

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Lee Ward New York, NY

Customer focused, great equipment and they listen

8 years ago

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Jeff Levin Freehold, NJ

The on time performance is poor, they do not care about customer service

8 years ago

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Elizabeth Beverly Hills, CA

I don't like that they charge for checked bags

8 years ago

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Becky Mock

Dirty bathroom, no food past 9pm at Denver airport, ( what's up with that?), Rude employee s

8 years ago

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Elsa Egger Half Moon Bay, CA

Entire crew extremely polite and friendly.

9 years ago

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Rene Ner Glen Rock, NJ

AWESOME.

11 years ago

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raul Houston, TX

bad services we have to change 4 times the gate and wait 3 hours before leave to destination and employees don't care

11 years ago

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Anna M Pellegrini Spring Hill, FL

United always overbooks planes! Horrible and Last time I flew - They broke my New Luggage! Never again!

11 years ago

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JD Dunklee Norcross, GA

United is a very good experience flying, however I have had many delays with United

6 years ago

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Dale L Farmer Littleton, CO

They were not as helpful when booking but they were nice while I was in the air.

7 years ago

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Kristen Schow Pleasant Grove, UT

I flew with United on September 1, 2018, it's nearly Nov 1, and they still haven't found my bag, not will they start my claim. Not impressed at all.

7 years ago

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CAROLE SCOVILLE Pleasant Grove, UT

Great service - never had any problems. Easy peasy!

8 years ago

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mislead La Palma, CA

not punctual, poor food service and low quality, cramped seating

6 years ago

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Nope

Flights, aircraft and crew are normally great. Everything else is a disaster.

7 years ago

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Megann Leesburg, VA

The seats on the plane need more room. The boarding process needs to improve.

7 years ago

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S Hess Tracys Landing, MD

Limit on the number of checked bags on Latin American flights. I'd be happy to pay for more.

7 years ago

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Anonymous

Our united does not have a person sit like delta at the front desk, you have to check in on a kiosk

8 years ago

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Brewer

They courtious,well organize,polite answer questions

8 years ago

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K R Fairfield, CA

lousy pricing; to many cancelled flights; no free food or drinks

8 years ago

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michael ferguson Rutherford, NJ

The service has gone down since the take over of Continental

8 years ago

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Gary & Corliss Connelly Laguna Niguel, CA

Meals are no longer part of your flight and the seats are too narrow in coach.

8 years ago

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David Portland, OR

I avoid United by all costs. Only if there isn't an option. THE most unfriendly airline in the sky.

11 years ago

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Michael Spring, TX

United took a great airline - Continental - and ruined it. HF187457. UAL is the worst.

11 years ago

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Alan Winninger Charlotte, NC

I am so tired of sitting in the engine..... maybe a better seat next time...

11 years ago