Name: United Airlines
Rating: 3.1

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AmyConder22 Eagle Mountain, UT

My grandpa worked for United and so we have used buddy passes with them until they took that away. I have since flown on them a couple of time and they have been great. The flight attendants all were great in the flights

6 years ago

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Yisha Gu Downers Grove, IL

My family are United Airline mileage card member holder for over 10 years. We have redeemed some international flight during summer. It was a BIG saver! Thank you United Airline!

6 years ago

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Bryndie Managua, MN

I’ve never had an incredible experience with United but I’ve also never had a horrible one. Occasionally I’ll get a snappy flight attended but I’ve been on United flights with really awesome flight attendants too so it evens out.

6 years ago

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Tom Gourley Pleasant Grove, UT

I have flown with United several times and found their services to be very adequate. They offer a good schedule of flights, their pricing is competitive, and they try hard to take good care of their customers. I also like the snacks they offer onboard!

6 years ago

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Brittany Wilkinson Herriman, UT

We have flown with United a few times. We enjoyed our flights and would fly again. The customer service was good and the planes are clean. Our flights were on time and it made traveling a breeze.

6 years ago

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Aliza Henline Provo, UT

I have never had any bad experiences with the actual flights- I just have had a hard time finding affordable tickets to any of the destinations that I have wanted to go to. A little on the pricey side for the quality of experience.

7 years ago

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Chloe Adams Morgan, UT

My trip with united airlines was wonderful. I had some difficulty with seating and a friendly person over the phone and on computer were helpful. Billing fee charges on my card where also minimal.

7 years ago

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Rosann Stanko Logan, UT

We like to travel on United. Our only concern is that there isn’t enough leg space for us and it’s difficult to get comfortable. The flight attendants always accommodated me when I needed help getting on and off the plane, plus I was able to board early so that I had extra time to get to my seat.

7 years ago

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wayne sanders Valley Center, CA

United has always been one of the airlines that I use rather frequently. I have found that there is generally a flight at a pretty good price for when I need one. To date I have had a good experience on every United flight that I have taken.

7 years ago

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Erika American Fork, UT

We use United sometimes when flying. Every time I have flown with them I have had a good experience. The prices are always comparable to other airlines. Rarely have they been more expensive then the other airlines we have been comparing with. I would recommend United

7 years ago

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Evelyn Chidester Riverton, UT

I have flown with United airlines a couple of times and each time was great. The flight attendants were very efficient in making sure passengers were comfortable and answered any questions. Flying United airlines was a good experience.

7 years ago

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janalee sanders Valley Center, CA

United has always been one of the airlines that we frequently use. the boarding process has always gone smoothly. the aircraft is usually pretty clean and the staff has always been pleasant. they generally have pretty competitive pricing as well.

7 years ago

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Dee Farquharson Washington, DC

Flights aren't bad. Carry luggage eligibility is based on how much you paid for your flight! the more the flight cost, then you can bring a carry on the flight. The checked in luggage costs change based on the flight you take. I prefer to know what the costs are beforehand and you can't. Planes are nice. Only been on a couple, but the aircrafts were always clean.

7 years ago

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Jane Alpine, UT

We flew with this airline on our way to and from New York, and they were so accommodating! Our flight was delayed on the way back because of weather issues, and we missed our connecting flight, but they immediately put us in a hotel and we were able to fly back home the next day. Great service!

7 years ago

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Kaitlyn G. Vienna, VA

We almost always fly United because there is a big hub in our nearest airport. Every time we fly, we have had a good experience - flight is on time, great service, no big issues. Of course there is no legroom, but the overall experience of flying is good with United.

7 years ago

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Katie Howard Pleasant Grove, UT

Everyone has a story about how an airline messed up their vacation, so there's no reason to go into details, other than to say that United once canceled our flight without even notifying us, which is reprehensible. I know flights get canceled. A text or email would be nice. Luckily we double checked before we left for the airport and saved ourselves the cab fare. The flight we did finally get on was cramped, and the flight attendants seemed less than happy. I generally only choose United if everything else is full or too expensive. They're okay but not my first choice.

7 years ago

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Rischelle Mikkelson American Fork, UT

I have had mediocre experience with United. I chose them because they had a great deal where I needed to go. Unfortunately, everything went down hill from there. The flights were late, then rescheduled, then cancelled. The gate agent was not helpful and seemed irritated that I would want help with a hotel for the night. This was one experienc. Other times I have flown, it has been ok. About what I expected. Small seats, nice enough flight attendants.

7 years ago

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Shanna South Jordan, UT

The flight I took on United wasn't very full so we were able to spread out. The attendants were helpful to me when I got air sick. The plane was clean and the snacks were good.

8 years ago

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Kristin G Pleasant Grove, UT

We like United airlines because of the frequent flyer program. We are able to use our points to fly overseas as well as earn points by shopping at local stores...it’s a great program.

8 years ago Edited September 14, 2021

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Sarah Fairfax, VA

I like United and they often have good rates and good service. I don't like how intense they are at their paying seat option (won't let you switch seats mid flight even if they are emtpy) and offer tickets that don't include luggage. Overall their service is good but I feel like they try to nickel and dime you more than other airlines.

8 years ago

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Madge Easton Orem, UT

I flew with United a few years ago to Kentucky. The seats were comfortable and there was plenty of leg room. The lay over was not that great but bearable. They didn't charge for carry on luggage back then like they do now.

8 years ago

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Stacy Carter Red Cliff, CO

We pretty much only use United and have had great experiences. Their flights are usually on time and the staff is helpful.

5 years ago

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Natalia Correa MDTribe Tallahassee, FL

United has always had amazing customer service when I fly with them. I have never experienced delays or booking issues. Very reliable services!

6 years ago

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Taylee Warner Pocatello, ID

I have flown with United Airlines and I personally had a good time. I thought the customer service was great and it was a good flight.

6 years ago

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Anonymous

My experience was not that good because my flight was delayed and I arrived late. The onboard service was terrible. During the middle of the flight one of the passengers had passed very bad wind and the entire plane had a bad odor in it...!

6 years ago

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Eric Kreigline

Pretty good except had a problem with associated at ticket booth got a little smart with me I guess was having bad day then he calm down a little later

6 years ago

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Olga Glazer Hussein

I love traveling but absolutely hate flying. Planes are packed tightly together barely any room to move. It's miserable. People get frustrated with each other causing problems at least that's how it was few days ago when I flew back from Egypt.

6 years ago

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The Pearsons

Always client friendly. Ground staff and those on the plane treat passengers with respect. I also love the Stroopwafflen!!

6 years ago

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Mickey Mangum Long Beach, MS

I fly United all the time. Great company, luggage always arrives. Clean planes, friendly staff and overall a great experience every time.

6 years ago

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Amy Boren American Fork, UT

I have never has any problem but nothing special with this airline. They are average with their customer service and I really didn't receive any perks. They were on time but not great leg room.

7 years ago

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Hannah Francis Provo, UT

I love United Airlines. This airline company has great customer service, decently priced flights, and takes care of you. I only fly United.

7 years ago

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Flip Aurora, CO

Finally got to take a trip with my son to Playa del Carmen & Riviera Maya for a week. Flight hone was cancelled after 3+ hrs sitting on tarmack due to too many flight hours for the pilots. We got put up in hotel over night & told all ci stoners would get a reimbursements for cancelled flights. I missed my business meeting the next day because of this. 2 yrs later and I'm still fighting for them to honor this.

7 years ago

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Jen Paxman Lehi, UT

I will never fly United again. With our credit card, United flights are one of the airlines companies that we can exchange points for miles. I have been so disappointed in their customer service, flight cancellations and delays, baggage transfers, etc. I would much rather pay an extra amount of money and fly with a different airline then to fly for free with United.

7 years ago

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DianeHandley Healdsburg, CA

It was better than average. Their smaller planes need to keep their toilets cleaner. Make sure the plane is in working order before passengers board, not after.

7 years ago

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Timothy Timmerman Jr Katy, TX

Ever since they merged with Continental it has been worse and worse. They run this airline like a socialist country. There are no incentives to fly with them. They should lead the way as big as they are having more transparent pricing an not adding fees every time you turn around. Airline travel used to be a joy and a lot of fun, now it is everything I can do to avoid it unless necessary.

8 years ago

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Paul Braudis Giddings, TX

Amazing that with all their negative press they have received United hasn't gotten the message. Our flight was a short one so they didn't have real drink service but they came around with water, WARM WATER! When I asked for cold water or I was told that was the only water they had and they were out of ice because they did not restock at the last stop!

9 years ago

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Doyal Stewart Salt Lake City, UT

I have never been much of a fan of United Airlines. I've tried to avoid them, and only end up choosing their flights when they are the cheapest. But you get what you pay for in this case. My flights are usually late, service is subpar, the planes seem old and smell unpleasant. I've just never had a good experience with them.

9 years ago

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Ralph Desantis Decatur, GA

The worst customers service flight delayed 5.5 hours missed on connection no one cares at United .Only horror stories from other flyers . Supervisor no help do not use this airline they are the worst. Charged me for first class flew me economy. Fighting for 6 weeks for refund. It go on and on . Please fly with other airline if you value your time.. family

10 years ago Edited September 14, 2021

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Eric VanHunnik Omaha, NE

United Airlines is terrible. We are in the middle of trying to get financial reimbursement for items we had to purchase on a cruise, because we couldn't get our bags from the airport. After 4 weeks, we called United and were told they are still working on it. Today I called again, and they told me that because we're not Mileage Plus members, it would take another 4-6 weeks. If we HAD been Mileage Plus members, it would have taken a higher priority. We don't matter because we're not members. That's terrible. United is definitely not the airline it used to be.

10 years ago

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BACCALA Seattle, WA

Never really liked United, but had to fly them after the merger, I just hope they will get better, liked Continental Airlines much better.

11 years ago

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Jay H Jack Greenbrae, CA

Love you guys, but.... gave up my seat so a family could sit together ....got nothing for the effort ....mechanical problems....delayed.....can't even go on....still love United just tired and frustrated

11 years ago

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Scott Wilson Sidney, MT

Some time ago, the family took a vacation from Seattle to Florida. The return flight was absolutely terrible. I had never been treated so badly in my life. When I contacted United they claimed to be having contract difficulties. I haven't flown them since. Now I have opted to give them another try. I'll update my rating when I get back. Right now they are a Zero.

11 years ago

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Mitchell Millbrook, NY

I had the opportunity to fly with United to Singapore and most recently to Germany. After much thought, I decided to use a foreign carrier. I was loyal to both Continental and United. When they combined, they became no longer customer centered. Moreover, I don't particularly think they treat their pilots or flight attendants with the respect they deserve.

11 years ago

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Alberto Mesones Clifton, NJ

My wife and I went to Cozumel last June. We started the trip with an announce 10 minutes before boarding time that the first officer just called sick and it will take two hours to get another officer. This mean that we were missing our connection in Houston. After a some delays and changed flights, we got to Cozumel but our luggage didn't. On our way back we also experience delays. Looks like delayed flights and misplaced luggage are very common for United Airlines. We also had a bad surprise with the fees for our luggage.

11 years ago

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John Nichols Scottsdale, AZ

United formerly was our favorite airline back in the seventies. But it has gone to hell! Contrary to what you found, their treatment of passengers is adversarial. Their terminals are packed with little available seating. They cram you into airplane seats, motivating passengers to pay extra to get a half way comfortable seat and service on planes needs a lot of improvement. We will never fly United again until they improve a great deal.

11 years ago

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Uttam Biswas Charlottesville, VA

Very good airlines .Comfortable seats and delicious food . I will travel on United again .Thanks for your wonderful service .

11 years ago

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STEVEN Pompano Beach, FL

I miss the good old days of Fly the friendly skies of United . The flight attendants are over worked and under paid which causes few smiles on board . United you could learn from Cathy Pacific , Singapore Air , JAL just to mention a few that offer outstanding service . Their crew members are treated very well and respected .

11 years ago

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Ann Sandhorst New York, NY

I like the fact that United flies non-stop to Omaha. It was much better when it was Continental for sure. The price is usually double of any other airline that flies there. Hate the checked baggage fees, too. Most of the time the flights have been on time or even early.

11 years ago

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Paul McNelis

United is getting worse and worse. Even in business class. Luggage often lost, long delays getting luggage at airports. Still not resolution of the split unions after the merger. Why is the current CEO being kept on by the board? Morale is low, service is getting worse and worse. With its unrivalled route network, this company should be leading the pack.

11 years ago

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PETER OLE Epsom, NH

I flew from MHT to SPL on July 9 and was charged for only 1 of my 2 bags. On the return on July 13th I was charged for both bags. Even tho I paid for xtra space seat I was forced to sit in economy with my knees in my chest. A bad experience all around.

11 years ago