Name: United Airlines
Rating: 3.1

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drbrender Placentia, CA

I've many airlines. My preference is business/first class. I usually fly American but to fly direct LAX-New Orleans, United was the only nonstop carrier. No champagne (which is a first class perk in every other airline I've flown). Food mediocre. Service very average. I was also not entitled to their company lounge even though I was flying first class. VERY UNIMPRESSED.

11 years ago

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Sakkal danie Brooklyn, NY

we were suppose to fly with united its was the worst service , attitude and experience we ever had , no manager , no supervisor , no customer service help they gave our place to 4 passengers that was on stand by and they told us that we were late while we were in the gates , they held the plane for 45mn to remove our luggages !!!!!!we were a party of 10 with 2 young kids was a nightmare hope will never have to fly with them

11 years ago

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Ronie Reiley Mashpee, MA

I have flown almost a million miles on United but everything has gone downhill with the airline. Even First Class is far from what it used to be. Frankly, flying with United is like taking the bus. Though I'm not sure any large US airlines are any better. European airlines put US airlines to shame.

11 years ago

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G. Scarborough Sealy, TX

Get rid of UNITED and bring back CONTINENTAL !!!!!!!!!!!!!! Get rid of Jeff Smizek as CEO...... United has turned into nothing but a money grabbing company who provides very little service these days. Prices are outlandish as well as the paying for baggage !!!!!!!!!!!!!!!! Continental was twice as good of a company on its own than United ever was before or after the combining of the two.

11 years ago

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Martha Calixto Madison, WI

I flew with united airline last July 1, my trip was the worst I could first pass a delay of three hours from Chicago to Houston, when it comes to Houston obviously about to lose the flight and to top it off the exit to travel to Veracruz is as far as you have walked into an airport, when he would address suffered a fall, any employee was kind enough to help me, I made a claim for its webpage and this is the date I have not received a response.

11 years ago

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Beverly Brown Peoria, AZ

Was in hospital in Honolulu, missed flight, went next day and paid $1500 for ticket back to Phoenix, submitted all documentation and letter from doctor who treated me at hospital (at United's request) proving I had no choice - United would NOT refund my money! I called and talked with them, sent everything by mail and still they said the price was fair - $1500 from Oahu to Phoenix. I DON'T THINK SO!!!!!!!!!!!!!!!! Glad there are other carriers.

11 years ago

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Ingrid Lynch Waldorf, MD

That would be short and sweet ( not so ) On my last flight to Germany, I flew United. This airline seems to be getting worse every time I fly .How rude the hostess, I asked for water to take some med's I was told " you have to wait , I have better things to do.

11 years ago

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Angelo Apollos New York, NY

I've come to realize that the expectations of the travelling public in the USA are much lower so the standards of customer service and product quality are not on par with those of carriers from Europe, South East Asia or the Middle East. United (like all other US airlines) is more like a low cost carrier than a premium/full-service carrier. You get the sense that a lot more than corners have been cut.

11 years ago

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Jane Burt Canton, OH

I have never been able to complete my flight home. Always out of Chicago to CAK. Plane breakdown and/or airport shutdown due to weather. When flying west it is almost impossible to avoid Chicago...especially when going to Chicago. But I keep trying. Another attempt this summer. Fingers crossed. Otherwise the planes westbound were on time and I am treated satisfactorily.

11 years ago

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Jane Burt Canton, OH

In the last 4 years I flown United twice. Both times my flight out of Chicago did not make it to CAK. The first, the airplane never left Chicago and the first flight I could get was Tuesday - This was on a Friday. The second was weather related CAK was unsafe to land but flying to Pittsburgh instead of waiting for the storm to pass was not a bright move. I avoid United - I am at this point willing to pay more $$$ to avoid United.

11 years ago

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J Gee Westfield, NJ

Continental was superiour to United with a more average-person friendly frequent flyers programme. Since taking over Continental and getting the merger straightened out United has gone down hill. Smaller seats, less leg room, eliminating 2 free bags for international flights and one free bag for domestics USA flights, sometimes miserable staff even on long haul flights, on short haul flights there is no head room storage that will take a regular carry-on bag. The frequent flyer programme has been reduced to favor the business and first class passengers.

11 years ago

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Juan Hobart, IN

Missed a connecting flight because of a delay in our arrival but the plane was sitting on the tarmac and refused to open the door since it had already been closed. The connecting flight was also delayed by 30 minutes but said policy prohibits reopening the door once it is closed. Ok - went to counter and the clerk rudely raised her hand and said to wait for the next clerk to service my need to make rearrangements. She just slinked away without informing or acknowleding me waiting in line and left me hanging! How rude! Had to wait another clerk and form another line. Avoid United if possible.

11 years ago

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Rich Bolton Orlando, FL

On 5/31 we flew to Orlando from Vegas. Our flight was rerouted due to weather. We got to Houston 3 hours late to find out our flight was cancelled. Employees were not sympathetic, or helpful in Houston. We were booked First Class and were treated worse than our luggage. Customer service really sucked, as on two different occasions we were totally ignored at the counter, when we needed to ask a question. We saw videos on Youtube about United and were excited to fly this airline. After our experience we will never fly United again!!!!!!!!!!!!!!!!!

11 years ago

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Debra A. Colorado Springs, CO

In the past 2 months I have unfortunately taken 2 round trips on United. Very bad experiences and very disappointed!!! The counter clerks give terrible customer service at the Chicago OHare airport, the travel insurance is a rip off!! Timely departures and being thrown in to the street when your flight is missed because of the airline is not a good impression! I will not be flying United at least through Chicago OHare again and it will be a long time before I fly United at all!!!!!!! Oh and I get miles on their program but it sure doesn't get you better service!!!

11 years ago

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Tom Wilson Lake Worth, FL

Since UA bought out Continental, the resulting merger has gone downhill. Many employees point to the current CEO as a leader in name only. Flights to and from South Florida to Houston and Newark have been cut to about a quarter of what they used to be; those times now cater to the vacation travelers with the business travelers moving their business to other airlines. I really miss Continental!!!!

11 years ago

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Scott Wilson Sidney, MT

Well it was some time ago, but the family and I were on our way home to Seattle from Florida, got stuck on the runway due to some thunder storms. It's OK, no big deal weather happens. However the flight attendants were absolutely horrible. So much so, that I have never flown United again. So much disrespect and anger, why would anybody put up with that. My advise is to fly Alaska

11 years ago

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April aphe8493 Castle Rock, CO

United is a nice airline. I think I like it better than frontier. I don't fly it very often though but they have better seats than frontier. They can be on the more expensive side depending on certain things.

6 years ago

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Rocio Diaz Tallahassee, FL

The staff are pleasant and attentive. The food is good and the seats are comfortable. Very reliable and cancelations do not often happen. Very happy with them.

6 years ago

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Janan Grange Pleasant Grove, UT

I fly United Airlines often. I have never had any issues with them. My flights have been on time, they have communicated any changes and the customer service has been great.

6 years ago

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James Conder Eagle Mountain, UT

I was able to fly on United a handful of times when I was traveling for work. Good Company and great customer service. Seating was always good and in flight snacks were always quick to come through.

6 years ago

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take7 Sandy, UT

received a travel waiver because of weather problems in destinations in my flight itinerary. I didn't like to have to work around my original plans but they were gracious and helpful and it worked out in the end.

6 years ago

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Stephanie Love Herriman, UT

I used united airlines a few times, but I feel like they are pretty over priced. I can usually find a lot better deals from other airlines. I don’t feel like they offer anything more than the other airlines to pay the more expensive rate. They aren’t usually my first choice.

6 years ago

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Kaitlyn Rios Ogden, UT

United Airlines was an amazing experience. I flew with them often and found that they treated me right. Great service, friendly flight crews, and easy reservations. Great overall.

6 years ago

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Rommie Bishop III Rexburg, ID

I've flown with United several times now and they seem to always have decent prices. The service isn't the best, the difference is negligible compared to other airlines. Its good to fly with them.

6 years ago

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Mike Wilson Baytown, TX

Long time United flyer. Love the extras you get included like their United Lounges and no baggage fees. Downside is they tend to be more pricey than some of their competitors.

6 years ago

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Bailey Wilson Lubbock, TX

Great flights horrible customer service. My sister had bought a ticket to fly home with her bunny then they changed the rules 3 days before she was supposed to fly home. they made no changes to their website just told her she could not bring her bunny in the cabin anymore.

6 years ago

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Ana LaBorde Norcross, GA

Our flight was rescheduled due to weather. We had two connecting flights, and I asked about my luggage at every airport to ensure it would arrive. All five checked bags arrived up to a week late.

6 years ago

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Michelle Schow Saratoga Springs, UT

United has great flight options, especially within the US. Their fares are competitive with other airlines and they often have multiple direct flight options every day.

6 years ago

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Erika Shumway Managua, MN

I will never be booking with United Airlines again. I booked a flight to New York City through United and they delayed the first flight by 3 hours because they didn't schedule enough employees, which then caused me to miss my next flight. The staff was very rude, and I had to wait in the airport for another 7 hours. The way back home was worse. Beginning with the first flight there were constant delays, and they only continued to happen. Again, I missed my next flight. The staff was rude and unapologetic. I had to sleep in the airport, causing me to be late to work the next day.

6 years ago

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Reckholdt Magna, UT

Unfortunately, our experiences the last few times with United Airlines have been sub par. Flights were overbooked, late, having to reroute because of low fuel, left stranded in another city, etc. We booked United because of cheaper fares, but you get what you pay for.

6 years ago

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Cam McClellan Draper, UT

We had a flight with United recently that was a disaster. They chose to fly to Houston even though they knew their was a hurricane. They had to re-route us to Dallas. Once there, they waited 4 hours to cancel our flight. We all had to wait to be able to get our bags to find other flights. Once we were switched to another airline, they lost my bag for 3 days before getting it to me on our family vacation.

6 years ago

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Zac Cannon Biloxi, MS

I have flown on United Airlines several times. Never had major issues other than the fact that flights can be too pricey and the seats are a bit uncomfortable and tight. I wouldn't ever not fly with United and I wouldn't not recommend them. I think overall it is a decent airline company.

6 years ago

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Jon Posey Riverton, UT

Haven't been on a ton of flights with United but the one that stands out was when we had an issue with our plane, we had to get off, but United did a great job getting us on a different flights and actually got us to our destination faster so that was great.

6 years ago

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Kaydence Bonino Riverton, UT

We flew to Mexico with United Airlines a few months ago. We had a great experience! The staff was very accommodating and made sure that our 3 kids were sitting by us. We were also able to find a good deal. No delays!

6 years ago

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ave Pleasant Grove, UT

I'm not crazy about United jumping on the band wagon of charging for their seat selection and for baggage, like every other airline is not doing. They aren't that great of an airline, with their older planes and outdated seats and interior.

7 years ago

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Miles Strother American Fork, UT

United Airlines is nothing special, but the fact that it's not memorable is probably a good thing. I've only used them a handful of times, but the flights were always pretty comfortable, relatively cheap, and on time.

7 years ago

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BLF Pleasant Grove, UT

We fly on United to a trip to New York and it was a nice flight. The service was acceptable and the seating was ok. I don't like that they are starting to charge for luggage like all the other airlines.

7 years ago

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Tim Berrett American Fork, UT

Similar to Delta, United is a large airline that makes you feel like you are just another #. They struggle to personalize the experience for me and do little to help me feel like a valuable customer. At the same time, they do well with their processes, airplane comfort, features, etc. Its good, but could be so much better.

7 years ago

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P Crawley Pleasant Grove, UT

I don't like that United doesn't have screens behind the seats for movies, you have to use your own device. I didn't have my iPad with me so I ended up watching a movie on my phone which is too small to really enjoy. And to keep my phone from dying I had to plug it in but the only place to do that is under the seats and they're impossible to find and reach. It would be much more convenient if the plug was actually somewhere I could reach.

7 years ago

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anonymous Pleasant Grove, UT

We have experienced some delayed flights and missing connecting flights a few times. The wi-fi on the plane didn't work some times. The customer service at the airport and the one over the phone gave me different suggestions as far as getting on the next flight when I missed a connecting flight, and it was confusing.

7 years ago

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Shawn American Fork, UT

Use United if you years back when we went on our vacation to Florida with our family. It was easy to use and the flights were on time. Staff seems tired and not real friendly.

7 years ago

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Deborah Hyde Springfield, MO

I have flown United a number of times and think that they provide a good service at a great price. Customer service is helpful when you have a question and drinks are included with your seat cost.

7 years ago

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Jennifer Greenwood Draper, UT

I was happy when we flew on United Airlines. I felt comfortable and they were very kind and friendly. I would be happy to choose United airlines again.

8 years ago

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Darluap Pleasant Grove, UT

Love their customer service. Mobile app is easy to use. Many flight options. Planes are in good shape and have good features like chargers in the seats.

8 years ago

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Sheena Eureka, MT

We were bumped from first class when traveling home from Disney and my husband had to fight them to get reimbursed for the difference. Luckily it all worked out or I would have given a lower score

8 years ago

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Madi Thompson Ogden, UT

I've had decent experiences with flying on United Airlines. I do, however, wish that there was more room for economy seats. I took a flight to Canada from Utah and I didn't have as much room as I would've liked for that long of a flight. Also, the food they serve is mediocre.

8 years ago

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Jaelynn Florence Tallahassee, FL

This is the best airline I have traveled with and they have excellent customer service while providing great rates.

5 years ago

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CoasterRider Show Low, AZ

I have flown United Airlines and have been happy with their check in and boarding procedures. The leg room is acceptable as I taller that is important.

5 years ago Edited September 14, 2021

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Julia R Spring, TX

Don’t fly many airlines besides a few and United is one that I do fly with. Planes are clean and staff are friendly

5 years ago

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Yolanda Briganti Riverton, UT

When I flew United Airlines I was happy with the service. The flight was on time and the stewardesses were professional

6 years ago