United Airlines
Is This Your Business?3.1
4.4
Overall Score
Kaleb Herbert Gilbert, AZ
I flew United from Phoenix to Reno. I love being able to save my seat for 24 hours in case I changed my mind. It was not the best price, doable. Service was good, plane was clean. My luggage arrived undamaged and with the plane.
8 years ago
Jade V Redlands, CA
Every time I’ve flown with United Airlines I’ve had a positive experience. They have been especially helpful every time I travel alone with my 4 little kids.
8 years ago
Gary Mayer South Jordan, UT
Great airline and enjoy flying with them. Their service from reservation to flying is always first class. They are so very friendly. Highly recommend them to everyone.
8 years ago
Connie Mayer South Jordan, UT
United Airline is okay. They have good, friendly staff that works to be on time. They don't offer many perks for us though. We like using other airlines better because they give us more for our money.
8 years ago
Katelyn Empey Logan, UT
They have fairly decent prices but there was a lot of rescheduling of my flights. It was a little bit of unreliability so I was a little frustrated with that. One flight I think about 10 changes to one flight. About every 2 minutes I got a notification that the flight had changed, etc.
8 years ago
Marina Korogoda Buffalo, NY
I am extremely disappointed in united. They have a total lack of customer service and will not try to remedy errors made by their company. During my ordeal with the company, I was constantly notified via email, text and phone call about delays and cancellations. On the way to San Antonio, my flight was delayed, even after they changed my flight, which meant I didnt get much sleep last night. I decided to forgive and forget. My flight back home was a nightmare. My flights kept getting delayed/cancelled so i asked the agents at the counter to change me to a morning flight, even though it meant I'd miss an important appointment. The agents were rude and unhelpful. I was scheduled for an early morning flight that was then cancelled without any notification. When I went to again change my flight, they rescheduled me to a flight that was known to be delayed and i ended up missing my connection. I ended up getting home almost 24 hours later and United made no effort to rectify the isssue. At the end I was emotionally spent and glad to be home. United (and American) have the worst customer service. I will not be flying with United ever again. The little money you save is NOT worth the hassle.
9 years ago
Quen Wilson Ogden, UT
I try to avoid United as much as possible, due to their constant mistakes in the media. The last time I flew United our flight was delayed an hour and then the flight attendants weren't very nice. I have flown with them in the past and it was an okay experience.
9 years ago
Dustin Brayley
Hello,
I traveled yesterday with my wife and two young sons. There was a long line at security with only one TSA agent working, then a long pat down which caused us to get on just before boarding. We were not late arriving.
We needed to gate check 3 bags and the agent working the gate in Greenville, SC, said our bags would be checked to our final destination. We didn't even think to question it.
Upon arrival at our connection, walking quickly to a train to our terminal for our next flight, we were made aware that gate checked bags were to be picked up plane side.
Now really rushing, I send my wife and 2 boys to our gate, while I go back to get our bags. No one there and our bags are gone.
Customer service says the bags are going to baggage claim, there (HOU) and if I went to try and get them, I would miss my flight.
So I ran to the gate and joined my family since there was nothing we could do.
We're still awaiting a phone call to inform us our bags have arrived in LAX so that I can go get them.
It's been 24 hours.
Point being, don't tell a family of 4 that your gate checked bags will be sent to your final destination if you're not absolutely sure. When traveling with young kids (4, 1 yrs old) you trust what the employees say.
Now we're without bags and have to go get them, whenever they happen to arrive.
Dustin
9 years ago
Mark L
United has taken a mediocre product, economy and come up with an even more heinous version, basic economy. Start with the already tight seats, luggage restrictions etc and turn those into no seat choice, no option to upgrade, no pre check in if you don't check a bag and you come away with the feeling you're lucky you're allowed the plane. Don't even think about basic economy and honestly consider other airlines like Southwest before taking this worst of the worst airlines. I'm not a frequent business traveler, but I've flown all over the globe on a variety of domestic and international carriers and United really does suck.
9 years ago
Tim Hamburg, NY
United was always the best in my book. Now the flight attendants for what ever reason are crabby hardly any smiles "forget about asking them for help with anything" I was recently on an almost brand new RJ 700 and the seats were a fake leather wrapped plastic seat. I never usually get up during flights but this 1 hour flight I had to get up twice because it was so uncomfortable. It seems ever since the merge with COA United has gone down bad. I have been really liking JetBlue lately.
11 years ago
Mr. Tiy M. A. Fountain Freehold, NJ
United Airlines is completely focused on their global client as opposed to the average intercontinental traveler. United has limited perks from the middle class and raised prices because they claim fuel is expensive. What about the value of the customer? I have dear friends that were employed with Continental Airlines and truly regret the merger between Continental and United. Outsourcing the MIA crew to work in FLL and outsourcing to Philippines is mind boggling. Just because you're a large global airline does not mean you are the best. I would like to feel welcomed, appreciated, and not the negative energy of the frustrated employees. Upper management and Mr. Smisek you need to research why patrons and employees were so satisfied with Continental Airlines because I know I was truly happy and took pride flying them.
11 years ago
Carol Card Des Moines, IA
My sister and I asked for a golf cart or wheelchair on the 5 flights we were on because of injuries. We were assured of a golf cart so the luggage could go with us. We never saw either a golf cart or wheelchair and when we asked they said they weren't available. We walked a very long time from gate to gate. And on the 5 flights from Des Moinnes - Amsterdam, then back to Des Moines from Switzerland, my husband and I were never seated together. Why?? The flight from Chicago to Des Moines was hours late. We were exhausted! Other than these problems, the flights were fine.
11 years ago
Andre V Steubenville, OH
A most unimpressive airline. I now always try to fly with non-US carriers when flying internationally because the US carriers are so inferior in almost every respect. For example, United makes you pay extra to have wine with your meal on transatlantic flights (always complementary with Air Canada and European carriers). The United MileagePlus frequent flyer program constantly gets devaluated, and it is now revenue-based. United is obviously more interested in counting its dollars earned rather than offering good service. To give them credit, however, they have recently improved the food offered in Club lounges.
11 years ago
Frances Nicolais Granada Hills, CA
Coming home from my last visit with my mom when she was alive (2013), I accepted a $500 voucher to get bumped because I knew she was going to pass soon, and I could use the voucher for my trip home for her funeral. When she passed 4 months later, I gave the United rep the info for the voucher to use for my flight, but then he charged the FULL amount on my card, and even though I discovered it within 2 days, United refused to honor the voucher. I ended up going through AmEx who did get my money back about 6 months later. Also, on both legs to and from my mom's funeral, United cancelled a leg on each portion, so I ended up rerouted to another city and driving 2 hours at 1 am, finding a 24 hours store to purchase black clothes for the funeral (luggage was getting there the next day), and getting about 4 hours sleep. Needless to say, I only fly United if there is no other choice anymore.
11 years ago
Michael Bayonne, NJ
United would have been the number 1 airline right now if all they did was go with Continental's policies when the merger happen. I can't see 2 airlines merging and going with the policies of United who was in bankrupsy instead of going with Continental's policies when they were sitting on top being the only airline not in bankrupsy after 9-11. They also placed people in positions they have no business being in, and they wonder why United is almost dead last. So many customers even left because of the way the merger went. Ask any ex-Continental customer what they think of the airline now and see what they saw. I guarentee you won't like what you hear.
11 years ago
kenSF Fremont, CA
Below average.. esp. since they dropped US Airways as a partner - fewer connecting choices. New smaller charter airline plane had oil leak, again ruining travelers plans. Stuck in San Diego, pushed back, crew said oops crew day ended so we're cancelling flight.
They put my luggage on earlier flight for some reason so stuck til next day with no luggage. Offered $200 voucher. Luggage was going to do nothing. YUP - all the reviews are correct about their crews having too much attitude. Customer Service in IAD practically looked angry I had a question, interrupting their conversation about holiday time off. Found out their answer was half=wit and wrong.
11 years ago
Kurt Kallmes Northbrook, IL
Lets face it....all USA Airlines are terrible!!!!! They charge allot for tickets, crazy money for bags, their profits are sky high and their service is the lowest!!!! Continental Airlines was the last best Airline which should have bought out United instead of the other way around. US Airways transition with American will soon prove that here in America we have terrible Airlines that have the worst customer service ever and charge to much for bags. They don't care about their customers because we now have a minimal choice when we fly in the USA. Profits are up and customer service is down down down!!!!!!!!!!!
11 years ago
PaddyBoom New York, NY
I fly United all of the time - international business is usually pretty disappointing with the attendants having too much attitude and not enough care for the customer. BUT you can always tell when you're flying with an old Continental crew because they are always nice, smiling, and genuinely go out of their way to make the flight more enjoyable. United's training is poor with no emphasis on giving the customer a memorable experience. All they need to remember is that a smile and a good outlook goes a very long way.
11 years ago
Fred Robson Lancaster, OH
On a flight from Columbus to Dallas/Ft' Worth, We had to Land in Austin to wait out a storm, not enough fuel to circle for awhile.
Windows so dirty you could use a razor blade to remove dirt.
Agent in Dallas/Ft Worth was very rude to man behind me. Ranting for almost 5 minutes. ARE YOU TALKING TO ME was his main saying. I told him if he worked for me, he wouldn't be there anymore. Didn't like him yelling around me.
When getting ready to Leave Dallas/Ft. Worth for Vegas, we had to wait 40 minutes for a Co-Pilot to show up.
We had delay after delay on the entire round trip.
NEVER FLY UNITED AGAIN.
11 years ago
Bobbie Powell, WY
My worst flying experiences have been with United Airlines. Their seats have less legroom than Delta. Their employees are rude. I have had bad service at the ticket counters with agents checking in bags, with stewardesses on planes, and when trying to call to resolve a problem. Their customer service is terrible. They have frequent late flights, cancelled flights, etc. etc. I avoid United Airlines whenever possible.
11 years ago
Giuseppe Iowa City, IA
The WORST carrier. I had many problems flying with UNITED this year: flights were cancelled, diverted, delayed, bags arrived late, personnel very unfriendly and rude. BAD customer service. Just last week my international flight was diverted, we were on the ground for more than 2 and half hours. The engines weer not working, the temperature on the plane started to raise and the personnel on board was playing with cell phones instead of offering water or any other comfort drinks or food. On top of it personnel was very rude with people on board. UNITED do you train your personnel? Dear United are you aware we have some rights as customer?
11 years ago
Virginia
Flew from Houston to Frankfurt on 4 July 2015. Was seated in Business First, everything was excellent, the meal, the flight attendants and airport staff.
11 years ago
Sofia Damianos Hammond, IN
I stopped flying UAL many years ago and even transferred my miles elsewhere. There is zero customer service, zero humanity from most of their staff. Two years ago we decided to fly to Europe and at the last minute, our flight was switched to UAL from Lufthansa. What a huge disappointment. We were crammed in like sardines, no room to move in their seats. The worst part was to watch the guy in front of me twisted like a pretzel in his seat. He was 6'1. I'm 5'1 and based on how I felt the entire time, I can imagine what that poor soul went through. I'd rather pay triple than give UAL a penny of my money ever again. Disgusting
11 years ago
H C La Buschagne
On three flights recently we were boarded and deplaned again and again twice the aircrafts were replaced still the new ones again with mechanical problems. Flights are constantly delayed with people from connecting flights complaining about their own delays. For the international segment through United and on United we are constantly told the flights are overbooked and they are looking for volunteers to take the next flights. Yikes which next flight when your own flights are constantly delayed and changed? It is the most ridiculous experiences I ever had flying and I fly constantly Local and international. You are always told your one piece carryon luggage should go into the hull because the space inside is too small just to find that there is more than enough space. The boarding agents are the rudest and most aggressive of any airline I have travelled with. Why don't you just close down completely.
11 years ago
Jeffrey Amegod San Francisco, CA
I fly a lot for business and I am in the customer service training field. United is without comparison the worst airline I am ever in my life experience with the worst customer service possible. I have had more mechanical and maintenance issues and I've been lied to so many times by this pathetic airline. Lastly united airlines outsources everyone of the customer service phone calls for which you have to hold upwards to an hour and the ticket counter people are outsourced as well. Thanks to United Airlines I have become a truly happy customer with southwest airlines. It is a pleasure to give my business to an airline that shows that they really care about customers and excels in customer service and takes those extra steps to demonstrate that.
11 years ago
Ian Big Lake, MN
I am a 1 million miler and lifetime gold member. I fly about 60 - 100K each year. In the last 3 years the service on United has declined to the point of me being willing to sacrifice my lifetime status to try another airline. The food in economy is atrocious and unpalatable. Flight attendants generally behave like they are doing you a favor simply being on board. Amenities like pillows and blankets (slightly larger than a handkerchief) are worse than many budget airlines. Food for purchase is expensive and as disgusting as the meal service! They have also altered the frequent flier rules to make it almost impossible to attain any elite status if you fly economy. The only benefit of my gold status is being able to pick premium seating at the time of booking and priority baggage tags (which don't seem to mean anything at USA airports) and free checked bags.
11 years ago
Mark Hazelbaker Madison, WI
We flew United recently from Tokyo to Chicago. It was acceptable. The plane was clean, and the food was good. The video system and selection was up to par. The boarding experience was chaotic, but that's true of all airlines today.
11 years ago
Tina Orrell Riverside, CA
We recently went on a family vacation to Japan which began at LAX. Knowing that the lines to check in are usually long we gave ourselves plenty of time so we didn't feel rushed. Even though we waited in the Self Check In line for over 45 mins we weren't even that mad because we knew what to expect. That changed when it was my our turn. Because I checked in online I still needed to verify our passports. After entering the information for the four of us an error message popped up advising us to 'see agent'. Lucky for us there was an agent right behind the computer. Unfortunately when I asked for help she responded, "I don't work here" and continued with here tasks. I was very confused because she was assisting other guests with their bags and typing on the computer. When I asked her again she stated, "I don't work here you need to speak to an agent". By this time I'm getting a bit angry so I AGAIN asked her why she can't help me when she's standing right in front of me helping the lady to my right. That obviously upset her and she stated, "I'm outsourced so you'll need to find one of the agents in the white shirt walking around the lobby'. So now I'm less then an hour to my flight and I still haven't gone through security because I have to FIND an AGENT on my own whose someone in the lobby. So I apologized to the people around me and dragged my family in search for the mysterious AGENT in the white shirt. Thank Goodness the lady I found was nice and she walked us to the front of the line, verified my passports we were finally on our way. Our first flight to SFO was wonderful and the crew was super nice. Our second flight to KIX was even better. The only thing that saved this day was the wonderful crew and beautiful 787 Dreamliner which was such a comfortable ride. So now lets get to the trip home. We flew on Flight 35 from NRT-LAX. It was obviously a very full flight as people were filling up the boarding area. In case I didn't mention, I used to work for United for over 12 years and always recommended them to friends, family, and current coworkers because I always felt the staff was excellent. Well I was proven wrong on this flight. I offered to gate check two of my bags because I knew it was going to be tight. The agent was very nice and gracious but then we boarded the plane. The Flight Attendants NEVER SMILED which was actually brought to my attention by a fellow passenger whom I've never met before. Well the funny thing was I was shocked that even on International Flights you can't even get a WHOLE CAN of soda. I sat with my two daughters and asked for 3 Sprites to which I received 3 cups of ice and 1 can. When I asked for a second glass I was told, "we're coming back around in about 15 minutes". So naturally I gave up because I didn't want to inconvenience her. The icing on the cake came when the breakfast service came around. My husband was asked his choice and when the Flight Attendant retrieved his tray she honestly shoved in on his tray table which landed on his neighbors tray table. Fantastic Service. I hate that I have a sour taste in my mouth because I truly loved working for United but boy has times changed.
11 years ago
Jack Atlanta, GA
Their service on an international flight from Tel Aviv< srael to Newark, NJ (ewr) service was fairly good. Upon arriving at Newark I was trying to get to Florida earlier due to the Sabbath approaching and was informed it was impossible, to get onan earlier flight unsure of the reason, I understand there were seat available and had cleared customers and immigration.
Service to Miami from Newark was terrible the flight attendants acted like they were doing me a favor, because it was a late flight at 1000-1030 at night arriving in Miami at 12:15 AM.
Flight the following year to visit family in Las Vegas was air crew was courteous, but that is about all.
11 years ago
Bill Waldman Saddle Brook, NJ
United Airlines is a terrible airline. I purchased a ticket on line from EWR to LAX with a credit I had from a cancelled flight. Every thing was set or so I thought. I tried to print the boarding pass the night before but it wouldn't print so I called customer service. The CSR assured me everything was fine and that I should just go to the airport and I could print out the boarding pass when I got to the airport. When I arrived early the next day, I found a CSR to help me print it out. She printed it out and said everything was fine with my ticket. I went through security and waited at the gate for the flight to board. When my boarding number was finally called, the CSR at the gate pulled me aside and said I owed another $1,000+. They would not let me on the flight without paying same. I asked to see a supervisor and the supervisor backed up the CSR at the gate and would not let me board the plane without paying the $1,000+. No reasonable explanation has ever been given why this happened and the only compensation they have offered is a $100 credit. This is a classic bait and switch that wasted a lot of my time, caused me embarassment and also caused me to miss an important personal engagement. Anyone else out there have a similar experience? Class action?
11 years ago
Frank Waters Delray Beach, FL
As a 1.2 million miler with this airline I now find it the worst in the sky. Last Wednesday, I left my home in south Florida at 4:30 a.m. and arrived in my hotel one hour from Boston at 9:45 p.m. that night.
It started off with an engine problem in Palm Beach were we sat on the ground for more than three hours. I, like many others missed their connections in Newark and after sitting there for more than seven hours we were not even offered a meal voucher. No apologies and despicable attitude from the so called customer service personnel.
They offered nothing in compensation even though under the law one can demand the air fare back after so long a delay. GRRRRRRRRRRR!
11 years ago
MC
The services have declined throughout the years, you just don't know what to expect from flight attendants who behave more as if they are doing you a favor. 3 out of 5 flights taken they have been rude and many I've observed to "discretely" make fun of the customers when they are not english speaking . The delays appear to be now part of the norm, I am very surprised when a flight departs on time, this whole carry on baggage deal where everyone appears to have an interpretation of what carry on will fit or not. I use a Travel pro and it fits in the overhead FINE, yet Ive been bothered by gate agents, to the point where I carry pictures of my carry on inside the overhead fitting just fine not taking up any extra space. Why i continue to use them for now because its where i have my loyalty status and get certain perks, although I have to say last year I was platinum and received upgrades constantly now that I am higher level 1k upgrades suddenly have vanished, someone said to me oh depends on ticket fare class, really? how about paying over $600 for a flight to Chicago from NJ, that to me is a HIGH enough yet no upgrades although available, many on flights they don't offer any type of entertainment...Continental was a good company service was great and I felt like a valued customer. Not happening with United.
11 years ago
Barbara Bassill Milwaukee, WI
I have been flying with United for over 32 years and am a Million mile flier. In February 2015 I flew Co-Chair Swiss to Zürich from LAX and back. After 4 weeks I realized my miles for this co-chair flight had not been credited, so I called Mileage Plus. The agent assured me that within the next 4-5 weeks, my miles would be credited. I called back after 5 weeks since still ZERO miles were credited. What I found out was appalling and terrible: Swiss CHOSE to NOT credit me my miles. The agent read to me the "small print" over the phone and it stated that at "their discretion" the airline can decline crediting the miles at "any time". So I did not get my miles. THIS IS ABSOLUTELY UNACCEPTABLE. To "coax" a customer into flying with ONE airline, to stay faithful to this airline because of the miles one accumulates. To now learn that this is not happening and might not happen again is just horrible. And this needs to be changed! Sincerely, Barbara Bassill
11 years ago
Anthony Fresno, CA
Platinum United member and i must say i had my good and very bad flights with United. So far i have been getting excellent customer service. I know many really rip United with being poor customer service but most of the time when United is late or flights cancelled its not their fault. I had bad experiences such as taking approx. 32 hours to get from Fresno Ca. To Newark NJ. (nightmare) Overall i will give them a C+ in performance and a B+ for customer care. Again, this has been my experience and to be fair i flew out from newark nj on monday on time and connecting flight was on time as well.
11 years ago
Jacquie Boyer Montrose, CO
We flew from Denver to New Orleans on United Airlines this month, and were very pleased.There were NO delays nor were there any problems there nor on the return flight. The fares were very compatible. We will fly them again.
11 years ago
Casandra Farley Mountain Home, ID
We missed two full days and a half on our Alaskan Cruise thanks to United. We had a plane break down in SF. Plenty of time to catch another to make boarding on our ship but they kept saying the plane would go. We were not the only ones their were 11 other couples who missed it as well. My husband a retired Sr.Mgst Sgt saw the seal blow out at the back door of the plane and knew it would not go. We tried to get another flight but both SF cust. svs desk had hundreds of people in line ahead of us so no way to get out in time. I was lucky enough to have cruise insurance but several others did not and they had to pay their way to catch the ship in Katakana, Alaska. We were given a $7.00 voucher for a meal at the 5 star hotel in Vancouver, That would not even cover a cup of tea. United Airline had cancelled our return flight as well even though we had paid for it. I spent the last night in Alaska on the phone with United's Cst Svs who did get us a flight home after a 3 hour phone conversation. Sucked so wrote them a letter and never got a sorry or anything. Will not fly them ever again unless I have no other options at all.
11 years ago
Jim Bresee
Virtually every change made by this airline since the Continental merger have been at the expense of their customers.
The new skinny seats they've outfitted the 737's and 319 / 320 aircraft with are extremely uncomfortable.
They've devauled the miles in the mileage plus program, and reduced virtually every benefit for being a high dollar customer.
Their phone support was outsourced, and the training of the outsourced staff is pathetic. Their answers are often wrong, and delivered in a rude and disdainful way.
I could go on, but the bottom line is this airline is competing to be the most unpleasant in the air.
Not that it matters, we've allowed the market to consolidate to the point that there is virtually no competition in air travel, so airlines can charge what they want, and treat customers like cattle.
11 years ago
Stan Pisle Emeryville, CA
Whatever you do, don't have to cancel a flight with these guys. They have rigged there policies to extract as much money from you as possible. I recently had to cancel a first class ticket at $1260. United tells you can reuse the funds for the ticket and just pay $200 change fee. What they don't' tell you till you go to book the next ticket is, that $200 dollar change fee is addition to what you already paid regardless of the money they already have. Use your funds for a cheaper or coach ticket, you still have to pay $200 cash upfront for the privilege of using your money. That's right I used my $1260 to buy a coach ticket for $640, and they wanted $200 additional so I could use my $1260. When I asked for an economy plus upgrade, I was told I'd have to pay another $179. So to go from First Class to Economy Plus Coach I had to pay $379 in addition to my $1260. That's right an economy plus coach ticket for $1260 + $379. To make the whole thing really ridiculous, the United told me they'd issue me a travel voucher form my remaining funds. 1260- $640 for my coach ticket. That's right, I got another credit for $620. So let's do good customer relations math here.
$1260 – $200 = $1060. Change fee.
$1060 – $640 = $420 Coach Ticket
$420 - $179 = $241
If they had straight forward (non-loan shark, mob rules in fine print) they would still be $241 ahead.
In the end I just changed if for another first class ticket and was only out the change fee of $200. But United is out a customer who regularly pays first class fees for most flights. I can't imagine the hell they put coach passengers through.
11 years ago
Dermot Duggan Kailua Kona, HI
Despicable way to treat a lifelong "valued customer" - Due to change of business plans I miss a leg of my flight. I'm on my way to the airport 2 days later and guess what, United have cancled the remaining leg back home I'm stuck in California trying to gat back home to my family in Hawaii. United has abandoned me and then forces me to buy another $731 ticket on the same plane I am already booked on (In first class).
On the phone to United they basically call me a cheat suggesting I was deliberately trying to find a cheaper way home (What???????) Thanks United for abandoning me, potentially placing me in danger with no way of getting home... I've spent the last 30 years working hard to be able to fly first class and this is the way I'm treated??? BE WARNED everyone.
11 years ago
Ted Scottsdale, AZ
The only flight I have had on United was from Singapore to Chicago with a stop in Tokyo. It was the worst flight in my 70+ years of flying. I was served one small snack between Singapore and Tokyo and absolutely nothing between Tokyo and Chicago. The flight attendants were rude to say the least and the plane was filthy. Overall, the flight was miserable to say the least. On my flight to Singapore (on another airline) I felt that I was in First Class, even though I was in economy. I was treated with respect, I was fed delicious food, and more food than I could eat, plus an almost endless supply of snacks and drinks. The next time I fly, no matter what, I will NOT fly on United even If there is no other airline to fly on.
11 years ago
John Canon City, CO
I do love United but my rewards credit card is not s good as AA they gave me 50 k miles to start united was only 30 . the domestic flight attendants are always polite and nice but the international flight attendants are rude and lazy . I have only noticed this since the Continental merger . I avoided Contented at all cost and closing JFK for that old run down Newark airport is a huge mistake .
HOU and DEN are the best places to connect and I love the new international flights out of both hubs
11 years ago
Barbara Gibbs Murfreesboro, TN
We will nor fly United again. On a flight back from Alaska, we had a connecting flight in Chicago for our last leg back to Nashville, Tn. We only had a 35 minute layover in Chicago. Our plane circled over Chicaho for 20 minutes. When we finally landed we ran to the gate for our connecting flight to Nashville. We arrived 5 minutes before the flight was suppose to leave. The gate was closed, no attendants were there, and the plane was pulling away from the gate. We found out that while we were in the air United had reassigned us to another flight to Nashville the next morning. They sold our seats to 2 people while we were in the air circling to land. They did not offer a hotel room or anything to compensate their delay in our getting home. The clerk did say that there was a flight to Knoxville boarding at that time. So we flew into Knoxville and rented a car and drove home late that night. Our baggage did not make the flight with us, so my husband did not have his cpap machine and medicine. United sent our baggage on the flight they had reassigned for us to take the next day. The next day we returned our rental car and picked up our baggage at the airport. We will never fly United and have warned our family and friends about the NON-customer focused airlines
11 years ago
Felix Watertown, CT
In my recent experience with United I was mostly disappointed with it.
During my recent flight to San Juan for cruise, I was met with very cooperative people. They could not be more friendly & assisting.
However I had problem with flight back. Unfortunately we had medical emergency on return from cruise. My friend ended up hospitalized in San Juan. When I called to inform you that we couldn't fly out due to medical situation my agenda was quickly put on hold with promise that we could just make new arrangements when we were ready to fly. We were told that we would merely have to show that medical situation happen & would only be charged $200 change charge.. While they were quick to put my flight aside, it was quite a different story trying to make my way back to Newark.
When my friend was finally about to be released from Hospital in San Juan it was quite a different story trying to get flight back. While they were willing to 'waive' the $200 change fee, they wanted us to shell out an additional 350 per ticket. I thought this was very callous & cold approach. They made it feel like they were doing us a favor. I didn't feel like I had favor being done.
We ended up flying back with someone else. They were more understanding & very accommodating because of experience we just went through.
I cannot remember the last time I was treated so coldly & I really do not believe I would even thing of looking to United for anything in the future.
11 years ago
Vlad Mazelis Sr. Kent, WA
I'm gasping for words. First plane from LAS to SFO was two hours late (that's on a sunny, beautiful summer day throughout the USA). So I missed my connecting flight to SEA in SFO. I also missed another connecting flight in SFO, to which they had me rescheduled. Because we were stuck on the tarmac in LAS for 20 minutes before the takeoff. The reason, as the Captain announced: "We've received improper maintenance documentation, we are now waiting for correct ones". Unbelievable! In San Francisco I've reqiuested a food voucher, so reluctantly they gave me one - worth $7. What can you get for $7 in SFO? A small 6-inch cold sandwich costs $12.99 plus tax. So basically for $7 I purchased a 3-inch part of a sandwich. And I was traveling First Class! My travel from Las Vegas to Seattle took more than 12 hours. Enough said......
11 years ago
Jonathan Bolthouse Grand Rapids, MI
Every time I have flown United in recent memory, there have been horrible inconveniences caused by delays and cancellations. The planes are constantly delayed by "mechanical issues". I had a four hour gap between my airport of origin and my connecting flight from Chicago to Mexico City and I missed the flight because flight from Grand Rapids to Chicago was delayed. United schedules their routes with no room for error which inevitably leads to delays and cancellations that I have never experienced with other airlines. In my opinion, United is the worst airline in the United States. I will try to avoid United at all costs.
11 years ago
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MattB American Fork, UT
We’ve had good experiences with United! The last flight our family took with them was a pleasant experience with great customer service, kind and Caring staff and reasonable and competitive rates.
6 years ago
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Steve Jones Riverton, UT
I enjoyed our recent experience flying with United AIrlines. The staff was very courteous and professional, and went above and beyond necessary in helping us reschedule our flights, mid vacation, due to an unfortunate experience. Will definitely be flying with United again soon.
6 years ago
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Elizabeth Norton ,
Good experience, and a big clean plane. I feel like the prices are a little high, but the quality is good. I was happy with my experience, and I felt I was treated with kindness and respect the entire time.
6 years ago
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hmarashi Belleville, NJ
United is the only airline I use to fly to and from California, every year my family and I visit our cousins in LA, United flights are priced fairly and in flight meal options were stupendous.
6 years ago Edited September 14, 2021
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Bennett Robinson Riverton, UT
United Airlines has great flight options, especially when traveling domestically. Their prices are pretty comparable to other major airlines and they are a company you can trust to get you where you need to be.
6 years ago
