Name: United Airlines
Rating: 3.1

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Zabsanti Silverhill, AL

I have been on a couple of united airlines flight and the quality if the flights have been very good. However their pricing is a bit pricey

6 years ago

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Timothy W Cogswell Oscoda, MI

First class all the way, from tickets too boarding, flight, stewardess all excellant, Perfect experience

6 years ago

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Joel Feldman Santa Rosa, CA

Have flown with them for decades. No matter what people say and the choices available I love them and will be loyal to this airline

6 years ago

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Jespy

Recent experience with group travel did not go well. Not well organized awith our departure being at risk due to lack of coverage to handle size of group.

7 years ago

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Annie Orr Provo, UT

I am going on a trip using United Airlines and so far they have been very helpful and organized with emails and the purchasing process.

7 years ago

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Brian Ching

I like that they fly everywhere from Houston. I like their mileage program and credit card. They can reduce their change fee and stop charging for every little thing

7 years ago

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Hunter Kasprzyk Gilbert, AZ

Although they have had a lot of controversy the employees I have come in contact with were very polite. They were concerned about my well being.

8 years ago

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Vinson Ousley Mission, TX

We recently traveled from South Texas to Nashville via United. All flights were managed well and staff was pleasant and accommodating.

8 years ago

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Ashley Manchester, NH

Honestly I voiced my problem seems we didn’t get anywhere besides telling me they where sorry and the way I was left feeling is still inexcusable just hope no one else has to go thru what I did.honestly going to try and stray away from this airline as much as possible been flying with delta for years and never had any problems.

8 years ago

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Dale Ash Sandy, UT

Years ago I had a very negative experience with United. They were arrogant and not customer focused at all. I vowed never to fly them again. So during over 20 years of extensive business travel, they lost my business.

8 years ago

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Kimberly Bronson Idaho Falls, ID

I have never had a more negative flying experience than with United. Vowed on my last flight to never fly with them again. The plane was dirty, The customer service was awful. We listened to an attendant berate a child. The customer service line for complaints was down the corridor. They have a serious internal problem they need to address.

8 years ago

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Vicky Reynolds Hayward , CA

Pleasant staff. On time travel. Have routes to the cities I am traveling to with only one plane change.

8 years ago

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Pat Ohagan Estero, FL

I have flew United so much that I am a retired Million Mile customer. They have always treated me great and with respect

8 years ago

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Heidi L Gale

United refuses to accommodate changing our tickets to a safer travel time for pregnant lady to prevent zika from being contracted, doctor note can be provided stating mom should not travel during this critical period of fetal development.Family safety must not be important to United Airlines.

9 years ago

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Julie Firkins Orem, UT

i was recently a customer on a united flight. The flight attendant was very pleasant but the flight was late and i missed my connecting flight which missed up my trip, next time i will book with someone else,

9 years ago

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Susan Stewart Salt Lake City, UT

United Airlines is one of the worst airlines I have flown. The only time I will choose them is when their price is significantly lower than all of the others. My last time I flew with United they were extremely late. When we did land we sat on the ground 45 minutes waiting to taxi in. I literally had to run to barely catch my next flight.

9 years ago

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Joshua Stewart Salt Lake City, UT

I've never had a problem personally with United nor talked with someone who's had a complaint about the company.

9 years ago

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Phil Keren Matawan, NJ

The in-flight staff was pleasant and did their job. The customer service folks on the ground at Newark (EWR), Hong Kong (HKG) and San Diego were just plain rude, nasty and very unhelpful. Like we were bothering them. Forget the Baggage department, We waited over 45 minutes for our luggage in both Newark and San Diego.

11 years ago

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James Hahn New York, NY

They have too many fees, the seats are too close together, their planes are old and they depend on you providing your own device for viewing entertainment options AND THEN MAKE YOU PAY FOR THE PRIVILEGE. I only use them as a last resort.

11 years ago

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Michael Farrell Houston, TX

Ever since United took over the helm from Continental they have diluted all what was great at Continental. Shame that the senior management were more focused in lining their pockets than offering a service to those that pay for it. Rather fly Spirit!

11 years ago

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Charles westrup Houston, TX

Recently, I flew from Houston to Delhi, India on United and returned on Luftansa. The difference was remarkable. In basically every measure, Luftansa was much better. Plus the food on United was pathetic.

11 years ago

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Richard Irvine, CA

On time arrivals continue to be a problem for UA. Of multiple flights in 2014 (totaling over 100,000 miles) fewer than 25% arrived within 1/2 hour of the scheduled time. Cancellations at the last minute with no alternatives are all too common.

11 years ago

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Chuck Brimmer Portland, OR

United use to be a good airline. Now, they are just the worst in every category. I used to have all my miles on United (one time a 100K flyer), now I do everything I can to avoid them. The CEO does a video at the beginning of every flight telling how United is the best customer service airline. I say you are a liar.

11 years ago

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Juan Bustos Daly City, CA

My bags were missing in Nicaragua, United found ALL of them and had them delivered to my hotel. Nothing but greatness.

11 years ago

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Leora Almstrom

love united airlines..my fav! great planes, great service personnel, always accomodating..great rewards program

11 years ago

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Olivia Houston, TX

Mechanical problems way too much. I wish they would stop allowing people to load up when they know the aircraft is not in good working order. I have had to stay overnight in places more than once. My son just had to do the same thing on a trip to singapore. He lost a whole day of his vacation. My certain the plane works first. SMH

11 years ago

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Hugo Vides San Leandro, CA

As always United never let me down, I won a bet with my fellow passengers, rude flight attendants, flight late (during round trip) United is one if not the worst Airline ever...but hey I wond $5 bucks with my friends... Hugo

11 years ago

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Jose E Nascimento Newark, NJ

had a bad experience with these guys... (bought the tickets thru Orbitz, ) would not fly with them ever again. have flow places, here in the US, and to South america where they fly, but always choose another companies !!! bad customer services ever....

11 years ago

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Nelson Goodreau Littleton, CO

I have been a member of their MileagePlus program for nearly 20 years. In that time, I have witnessed the steady decline in their customer service to the point where I would be hard pressed to chose between flying UA and Spirit. I truly believe they have a genuine contempt for their customers.

11 years ago

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Logan Hudson Norcross, GA

My flight to Pensacola left and landed early which was a good experience. However, the leg room and extra space was not as great compared to other airlines. The on board customer service was great.

6 years ago

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Elizabeth Klemm Windermere, FL

I have used United Airlines a few times in the past for family vacations. The flight attendants are always very friendly and I love their customer service.

6 years ago

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Azrienne Tallahassee, FL

great service! the flight was smooth and our pilot was extremely nice as well as the flight attendants. would fly again!

6 years ago

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Mhorne182 Eagle Mountain, UT

I don’t fly United too often but my last experience wasn’t great. The flight crew seemed indifferent and processes seemed inefficient. Would try again but don’t love it.

6 years ago

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Randi Nelson Managua, MN

United Airlines has been a great airline company when traveling around the United States. The planes are in great condition with updated electronic features

6 years ago

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Michelle Rios Ogden, UT

We have flown United a few times. Not our favorite choice as they charge extra for checked baggage and the boarding is chaotic. The staff was not welcoming or friendly. But they got us to our destination, too bad our luggage didn't get there with us.

6 years ago

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Valentino Chanel South Jordan, UT

I’ve flown United only 1 time and it wasn’t what you’d expect when you spend 800 plus! Customer service agent at the desk was bored and non attentive. The snacks were lame. The plane itself seemed old and worn down. Wouldn’t fly this airline again unless it was the last resort!

6 years ago

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Cole Colombo Managua, MN

When I flew United, I didn’t have the best customer service experience but the flight was good. Also, the leg room was bigger than other ones I’ve been on.

6 years ago

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Seth Managua, MN

It was a decent flights in comparison but the reason I gave it 3 stars was because of the customer service. The flight attendants weren’t very friendly and seemed like they didn’t want to be there.

6 years ago

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Clarissa Crawford Managua, MN

United not the best airline. Every flight I have been on has a lot of complications which causes a very stressful vacation. The only good thing is that their flights are cheap.

6 years ago

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Audrey Mitchell Managua, MN

The flight attendant are very helpful and friendly. The aircraft itself was clean and well-kept. They have such an array of locations to fly to which is nice.

6 years ago

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Jesse Rice Biloxi, MS

I was left wanton on this company. I can say I got where I was going but was not impressed. The plane was cramped and needed cleaning, the employees didn't care much for what they were doing and for that price I should have at least gotten a better time slot for my travel.

6 years ago

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Oksana masi Tallahassee, FL

I have always had great experiences with United! Very good company, that allowed us to have snacks , a complimentary drink and cozy seats

6 years ago

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Ashley Smith Jacksonville, FL

They have a free bank of movies, tv shows etc. to keep you entertained on the flight. The seats are very comfortable and the flight was smooth.

6 years ago

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Angie Burnett Orem, UT

Good airline, have never had any problems. Nice flight attendants, they gave me free drinks on a flight so I can't complain.

6 years ago

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BJ Tenney Woods Cross, UT

I like the United airplanes, but I can't stand their baggage policy. Their fares are the same as other airlines, but for some reason they don't let you bring on a normal size carry on. It's ridiculous!!

6 years ago

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abby becht Pleasant Grove, UT

One of the worst airlines to fly with. Would not recommend. I only fly with United if I have to. United has poor quality and their customer service is often times on and off, so you never know how you will be treated. It can also be expensive.

6 years ago

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Jon Scoresby Saratoga Springs, UT

United is good. I don't remember ever having a problem with the airline. One thing they did do once for me was get me home when Delta made me miss my connection. The transferred the ticket and put me on the next plane.

7 years ago

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Don Boren American Fork, UT

I feel like this is another cheap airline. They cut corners on customer service and benefits. They charge extra for everything including baggage, in flight food, etc.

7 years ago

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Kathy Jo Jorgensen Orem, UT

I will only fly on United if there is not another flight available. The last flight I took with them, about 3 years ago was a disaster. The plane was late and the staff was awful. They didn't even offer to help my 70 year old mother who had a broken ankle up the stairs to the plane, even when asked. I has to assist her and carry both of our carry ons. Worst flight experience ever!

7 years ago

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nathan brewer Lehi, UT

I have only traveled with United a few times but I love the way they are organized and board people the right way to save time waiting in the isle.

7 years ago