Name: Southwest Airlines
Rating: 4.4

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Nathan Provo, UT

I think Southwest is an excellent airline. Their prices are competitive and I love their bags fly free policy.

7 years ago

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Trevor

I love that with Southwest I can take bags for free. Their mileage rewards system is very easy to use and very customer friendly.

7 years ago

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Zoe

SWA provides a consistent product at a competitive price. Too bad they felt compelled to drop peanuts.

7 years ago

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BJ

I like the no assigned seat arrangement. And the friendly host/hostesses. Also full credit given on cancellations

7 years ago

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Randal hyde Springfield, MO

Southwest has been then best airline I have used. The free checked bags is great! Customer service is great as well.

7 years ago

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Ed Borrego Springs, CA

It's been several years, but everything was great. Was on time w/ no delays. The flight attendants were awesome.

8 years ago

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Tyler

Great company to fly with! Free first checked bad is amazing and it ot the only airline yo make sense with their boarding procedures.

8 years ago

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Megan Rigby

I have used Southwest Airlines a few times in my travels. Prices seem to be reasonable whenever I am looking and the services are good.

8 years ago

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William South Jordan, UT

By far the best value of any airline out there! I always use SW for last minute trips when other airlines prices are just too high.

8 years ago

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William Indianapolis, IN

reliability, usually on schedule, expanded destinations especially to more remote places, courtesy by personnel

8 years ago

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SAUNDRA DORRIS Zanesville, OH

I feel there is always room to improve so I don't give 5's. I have flown Southwest several times n have always been happy with them.

8 years ago

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William Mulligan

Customer service is so great. Flight crew really give you the feeling they enjoy serving you and enjoy the job.

8 years ago

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Donna P.

Customer service...the effort those who work for Southwest make is above the others and more than appreciated!

8 years ago

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William Wells Fort Myers, FL

Fair fares and fees. Good customer service. Some flights delayed st times. Open seating policy is great.

8 years ago

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Loislane Bellmawr, NJ

Timelyness, courtest and recently good rates for PHIL to FTL, keep the Non-stop flight schedule please

8 years ago

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Tucson Connie Tucson, AZ

Two free checked bags. Nice staff treat customers with respect. Lots of snacks when they have them.

8 years ago

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Sue Phoenix, AZ

Great airline! The pricing, the refund policy, the no fees for checked bags, the staff are awesome, roominess of seats, I feel safe.

8 years ago

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Shay F Kansas City, MO

They are dependable, friendly and fast - they seem to make changes when the customers do not like something

8 years ago

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Ronald Jones Sacramento, CA

The stewarts are very personable. They are always asking if you need anything that they can do for you.

8 years ago

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Mike Elmhurst, IL

Price and availability. Their flights are usually on time. Lots of cities serviced by this airline

8 years ago

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mcinlv Las Vegas, NV

Have always had positive experiences with Southwest. Somewhat pricey on the routes I travel but overall better than most.

8 years ago

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DanDavidson Phoenix, AZ

Their rates are the best and they don't nickel and dime you for everything. They also have the most flights.

8 years ago

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Academicjock Orangevale, CA

They are reliable, have many flights, are not overly priced and the seats are semi-cramped. No amenities but, you do get a carryon and one checked bag.

8 years ago

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Shanna Frederick, MD

I love Southwest! They are friendly and usually a very good price! I wish that could pick my seat, but other than that- its GREAT!!

8 years ago

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Tamra Reno, NV

Great prices. Nice to get no luggage fees. Great app for check in and to keep track of your travel. Funny flight attendants.

8 years ago

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Alex Murphy Reno, NV

I love using southwest. Their point system is amazing. Free bags and great service. The people are always so helpful

8 years ago

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Shalese Provo, UT

Friendly crew. You always get a free snack and drink . Plus I like that it is pretty much choose your own seat.

8 years ago

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Quen Wilson Ogden, UT

Southwest is a great airline. I only wish that they would fly to more international airports. I do however appreciate their customer service.

9 years ago

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Hayley Amossl

I was told that my flight was delayed until 5pm... They left without us and ruined my vacation... Flight left at 5:10... Didn't send us anything. Acknowledged the initial flight situation, but very upset with the way they handled flying after that.

9 years ago

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carol Ravena, NY

Southwest is the best will only fly where they fly they know how to run an airline keep up the good work

10 years ago

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Gary Wagenhals Rochester, NY

Love the airline. Always an enjoyable flight. Very friendly gate agents, flight attendants, and pilots!!!

10 years ago

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kc Kirk, CO

I love Southwest. Have not had a bad experience. The pilots and flight attendants are very nice and accommodating. And no baggage fees!!

10 years ago

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Chris Hester Auburn, AL

I flew Southwest for the first time in 2011 and again in 2012. I was so pleased and the people were so nice and kind.

11 years ago

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Kerwin Davis Tulsa, OK

love the company but wish they had more flights heading eastward from Dallas or Tulsa toward Florida and the Carolina's

11 years ago

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Janet Fox Madsen Indianapolis, IN

I am having to fly Delta from Indianapolis to Birmingham tomorrow to visit my grandchildren because your flight options are so poor. Please improve the quality and quantity of options. Southwest is always my airline of choice.

11 years ago

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Krisanda Schaffer Corpus Christi, TX

My Planes were on time and my trip was very uneventful. Something friends have not enjoyed on other airlines. Keep up the good work Southwest!

11 years ago

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Linda Diamente Bryan, OH

Love to fly Southwest price is right and love the upbeat of the staff always makes the trip enjoyable!!

11 years ago

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lucille Houston, TX

I try to fly southwest to me you are the best.Your fare are good and love your baggage free.keep up the good work.

11 years ago

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Michael S Lawrenceville, GA

Southwest Airlines damaged my expensive wheelchair. It obviously was dropped. It is bent and beaten up very badly. Southwest refuses to fix my wheelchair. I paid almost $3,000.00 for it. I am very dissatisfied with Southwest Airlines.

11 years ago Edited September 14, 2021

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John Neal Chico, CA

I have used Southwest for the last 20 years and have never been disappointed. I have flown all over the us.

11 years ago

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robert j hearn sr. Oshkosh, WI

We have had always a great trip,and it will be the only airline we will fly.You have great employee's also.

11 years ago

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jenny Marysville, MI

I have never been on a Southwest flight that was on time. They are very disorganized. Our last flight was canceled less than 8hrs before departure. They also spent a 1/2hr looking for a passenger because their numbers were off. Not a good airline. Next time drive.

11 years ago

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Linda Topeka, KS

Once I started flying Southwest, I never went back go any other airlines. I like everything about Southwest.

11 years ago

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Lovell Love Chicago, IL

I had horrible experiences flying from Chicago to Texas going and coming back. The ticket agent stopped serving my wife and I to take care of another customer. I couldn't believe it. It happened going and coming. Obviously, customer service training is much needed. Horrible, I tell you.

11 years ago

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Lina Lockhart, TX

Bags fly free is a plus! Most of delays are due to weather or air traffic control issues. Overall, friendliest service!

11 years ago

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Mary Bassett Amsterdam, NY

This was my first flight with Southwest! Very happy! Great service and all flights were on-time!!!

11 years ago

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Todd Swinford Salem, OR

Way to long of a story. their policies are terrible and some of the crew members are less than acceptable. They should be unemployed and shouldn't hide behind the fact that they can do and say and act however they want, with no regard to others.

11 years ago

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June Maxey North Port, FL

I have flown with Southwest for years .. They are the "best " in all ways. The other airlines can't compare with Southwest. Keep it up ..

11 years ago

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Dixie Covey Hot Springs National Park, AR

Travel on Southwest a lot and have had nothing but good experiences. I always check them as my first choice and will continue to do so.

11 years ago

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Linda Showalter Louisville, KY

This was my first experience flying Southwest and I'm not quite sure if I will do it again. While the crew was amazing the air conditioning didn't work properly on any of my flights and the WiFi also didn't work. That's a bit uncomfortable when you are on a plane for more than 3 hours.

11 years ago