Name: Southwest Airlines
Rating: 4.4

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Mary West Jordan, UT

I love Southwest airlines. Booking tickets is very simple and I love that bags are included in the price. The crew is always very nice and the seats are comfortable.

7 years ago

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Cayla Koga Fremont, CA

I love southwest! For a quick commuter flight, it's cheap, the staff are all so friendly, it's easy to navigate, and I can bring the proper amount of luggage with me and not worry about extra charges!

8 years ago

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Cheyenne Pleasant Grove, UT

Southwest is a cheaper option for flights however, you get what you pay for. I feel like its a race to get into the best seat possible (because they don't assign seat numbers just zones). everyone is still very nice just not very organized.

8 years ago

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David O Pleasant Grove, UT

Southwest airlines gets the job done. In my experience with their flights, I've noticed their message is often sweet and sugar coated. Something you might hear from a Southwest airlines attendant is "Have a good day y'all, and remember, without a heart, it's only a machine". I appreciate those sentiments.

8 years ago

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Amber Saratoga Springs, UT

Southwest Airlines has pretty bad customer service. When we were barely late for our flight (Plane was still there, tunnel was still connected) they would not let us on even though they obviously could have. Then they gave us horrible options for another flight the next day! We could not make it work and ended up having to buy another flight from Delta who offered one 30 min. later. Southwest was very unhelpful and not understanding.

8 years ago

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Sofie Rosenvall Alpine, UT

We have flown with Southwest a lot in the past but as of lately not so much... I feel like their prices aren't any better then other airlines, they don't always fly where you are going, and I really don't like knowing where I will be sitting...

8 years ago

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Aiga Orem, UT

i have only positive experience with Southwest Airlines. From booking, finding good deals, communication to check in process is made simple. i like that i never had to pay for luggage.

8 years ago

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Robin Orem, UT

i love this airline. no baggage or extra fees. i can find some really good deals here. ticket agents are always so kind to my kids and lets us board first.

8 years ago

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NT Pleasant Grove, UT

sometimes i can find really cheap flights on SW Airlines. They need to upgrade snacks on the plane. Also make sure to check expiration dates. i like that you can choose your own seating. i like the fact that you can check in early. customer service was a hit and miss. some are friendly and others have been very mean.

8 years ago

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Tanner Hales Pleasant Grove, UT

Prices are often lower than the rest of the major airlines, but in my opinion there is a reason for it. I have had more delayed flights with Southwest than I have ever had with all other airlines combined. I will say that they are good at making up for it with vouchers when the delays are lengthy.

8 years ago

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H Moore Lehi, UT

I flew Southwest from Salt Lake City to Los Angeles a couple of years ago. They had the best price for when I had to travel, and their employees were very friendly.

8 years ago

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Joanna Hester Gilbert, AZ

Love flying with them. They are always joking around with the passengers and it makes our flight more enjoyable. I have flown several times in the last month and all my flights have left and landed on time.

8 years ago

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LeeAnn Samsel Mesa, AZ

Always helpful and courteous. Their policy for changing flights is so much better than any other airlines. Flight attendants are friendly and entertaining.

8 years ago Edited September 14, 2021

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katiec Provo, UT

I love Southwest! They have great customer service with extremely helpful and happy employees. One of my favorite airlines to fly with! They never disappoint!

8 years ago

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Trevor Woller Beaverton, OR

They have the best customer service in the industry. Every time I call their customer service, I know it will be a friendly conversation with no gimmicks.

8 years ago

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Robyn Rhoton Alpine, UT

The last two flights I have booked with Southwest were cancelled because of weather. I get they can't change the weather but they sure were not helpful when trying to switch or find other flights. One time called the customer service line and waited over an hour to try to rebook a cancelled flight. They should really have a different number for customers with cancelled flights.

8 years ago

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Andrea Smith Idaho Falls, ID

Southwest has had decent flights and been relatively on time with few cancellations, but the thing that keeps us from flying with them is not always being able to reserve seats, having to get in line by arrival time to get a seat, and not having enough room. They are fairly inexpensive, but it feels like a cheap flight experience.

8 years ago

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Demetrace Williams Milwaukee, WI

The best airlines ever. I have never had a canceled flight. Plus, they are the only ones with free baggage.

4 years ago

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Noureddine Lalami Brentwood, CA

Pros: Southwest flies to a lot of destinations and has lower prices. Cons: Flight cancelations and you need to pay extra for better time selection.

4 years ago

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LeAnn Baytown, TX

My husband I are frequent flyers of Southwest. We find their checkin system to be very user friendly also.

5 years ago

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Makayla Holland Gaithersburg, MD

Great price and value. Think they’re one of the most competitively priced airlines. Enjoyable service.

5 years ago

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cecigilbert25 Arlington, TX

If I can help it, Southwest is the only airline I’ll fly. I love that you can check 2 bags at all times, at no cost!

5 years ago

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Steve Ashby Portland, OR

I like Southwest and we used them a lot until they changed routes and quit a lot of routes out of Portland. I LOVE their cancellation policy!

5 years ago

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Morgan whiting Los Angeles, CA

I love southwest. It is always so affordable and you do not have hidden fees. The crew is always so kind and helpful.

6 years ago

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Alex Danielson Riverton, UT

Southwest gets you where you need to go at an affordable price! We've used Southwest a couple times and love their prices and customer awareness!

6 years ago

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Leah Larson Portland, OR

I loved the service of the flight attendants and I enjoyed how relaxed the flight was and how much fun I had.

6 years ago

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Yolanda Briganti Riverton, UT

Every flight I've taken on Southwest has arrived at the destination. The value was good. The planes seemed a bit old but we still arrived.

6 years ago

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Missy Charleston, IL

Southwest's luggage policy (2 free suitcases + a carry-on) is reason enough to choose this airline over others.

6 years ago

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Tom George Las Vegas, NV

In my travels, Southwest Airlines has always been ontime. In addition, they don't charge for bagage.

6 years ago

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Jean Valrico, FL

Always very close to on-time. Nice flight attendants. Only problem is the seating. too close. my knees touch the seat in front of me.Southwest

6 years ago

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Lkastner Dallas, TX

We took Southwest airlines for our honeymoon. We loved the personalized service and extras we received.

6 years ago

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Cyndie Olsen Leander, TX

I’ve always had my luggage make it on the same flight. Absolutely appreciate the $0 price on luggage.

6 years ago

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Holderman Idabel, OK

Excellent. Great service and professionalism. Extremely friendly and another plus is they have great rates!

6 years ago

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Mary skalski Ellwood City, PA

Good and comfortable,Employees were polite and helpful in obtaining wheelchair for me. Transport people friendly and couteous.

6 years ago

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Heather Adcock

Round trip flight to Sacramento was very enjoyable. When given the chance I will fly with them again.

6 years ago

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JW

Their upfront prices are true pricing. They do not have all of the hidden charges that other airlines have.

6 years ago

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Steve Galvan

Great service on time online tickets with no issue southwest airlines employees have great customer service

6 years ago

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Tori smith Mesa, AZ

Southwest Airlines has the best staff and always has very nice landings! They make sure to give their best services

6 years ago

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John

NEVER had a problem and they're always there to assist. No extra fees, just keeping there customers happy.

6 years ago

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Lori Warner

Always friendly and well cared for. Clean plane always and they go above and beyond to make everyone comfortable

6 years ago

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Steve Erickson

Average just average, nothing outstanding the only reason I would not rate this higher is because of the cramped seating. The great thing is the free check in baggage.

6 years ago

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Carol

No change fees; no luggage fee; less price generally than another airline for same itinerary; friendlier; routes I fly

6 years ago

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everett williams

Pretty much on time. Economically one of the cheapest airlines and yet good service. NO BAGGAE FEES.

6 years ago

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Mark Lawrence Dundalk, MD

Southwest has a very personal and caring attitude towards its passengers and treats each passenger respectfully

6 years ago

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Marcia Segraves Oklahoma City, OK

Very friendly and budget friendly. The only airline that doesn't charge for checked bags, which is huge!

6 years ago

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Rick Galliher

lost a part to a handicapped walker - offered to replace the part or have us do it and SWA gave a transferable voucher for $200.

6 years ago

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dlsslpr2 Woodland, CA

The staff is very friendly and they have a great attitudes. The seats need to be a bit more comfortable.

6 years ago

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Mickey Mangum Long Beach, MS

I've flown Southwest many times. I like the way you get to choose your own seat. I have found them to be reliable and quite efficient when I travel.

6 years ago

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Amy Boren American Fork, UT

The cost is cheaper than others and you do pay for what you get. Friendly staff and the flights are on time. Nothing amazing but for a good cheap fare they work.

7 years ago

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Shirlean Omaha, NE

Great prices! Free baggage. Other companies don't offer those services. Southwest Airlines is my GO TO!!!

7 years ago