Name: Southwest Airlines
Rating: 4.4

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Elsa Origaen Silver Spring, MD

Love the flexibility, to change dates, no baggage fee, the whole process worked really well, getting ready to do it again, flying to Las Vegas for Valentines day

6 years ago

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Jamie Neider Magna, UT

Very friendly staff. I always enjoy flying with Southwest. I like that they try to make an effort to enlighten the traveling experience, which can be headache.

6 years ago

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Mikayla Ralston Pensacola, FL

I don't often use Southwest. They are usually more expensive than other options, you wind up fighting for a seat, and they often don't fly to places I need to go. The only time I do use them is when i can find a "wanna get away" fare cheaper than Delta or American

6 years ago

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Clayton Parry Mesquite, TX

Best Customer service in the industry. The only issue I have ever had with Southwest has been that they have cancelled a few of my flights on the day of.

6 years ago

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SkylarPickens Gulfport, MS

I had a great experience flying for my first time ever with southwest and would love to do it again. They had amazing service and the ticket prices were fairly cheap.

6 years ago

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Gerri Long Beach, MS

I used this Airlines when my mother passed away. I've never been treated as kind as I was than during my flight with them. Thank you for you sincere kindness.

6 years ago

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Jacob American Fork, UT

Southwest is a great airline to take when traveling. Not only do they have great customer service, but they ensure that you will get to where you need to go, for some of the best deals.

6 years ago

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BJ Tenney Woods Cross, UT

I usually only fly Southwest when I can't find others airlines to fly because they rarely have the best fare. I do like their travel deals and their planes are always in good condition.

6 years ago

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Sanetta Rigby Riverton, UT

Great overall airline. The prices are more reasonable than other airlines as well. They have some great sales. Customer service seems friendly and competent. They offer a drink and snack on flights.

6 years ago

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Davis Kartchner Logan, UT

I love Southwest airlines. The people are always so nice and I love that you do not have to wait as long for the check-in process. My only problem is that they do not have personal TVs on the seat in front of you.

7 years ago

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Sam Stewart Saint George, UT

As far as discount airlines go, Southwest reigns supreme. It has superior customer service and airplane quality. In addition they fly to a wide range of cities for a low price.

7 years ago

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Victoria American Fork, UT

I love Southwest Airlines! They make flights easy to sit with your family and priority boarding is awesome. They are usually pretty nice, but sometimes their workers can be a little unkind.

7 years ago

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Rob Lundquist Alpine, UT

Live the bags fly free and no change fees. Best in the industry. I don’t live not having direct flights to places I fly and pricing used to be much better than other wiki new but not so much lately I have noticed.

7 years ago

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Ed Clark Mesa, AZ

I do not travel on Southwest airlines frequently but when I do I have positive experiences. I have always found the airline to be very friendly and customer service oriented.

7 years ago

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ave Pleasant Grove, UT

We fly with Southwest Airlines when ever we can because of the 2 free bags. No other airline offers that kind of deal for the flight prices. I don't even mind that I don't have the option to choose my seat.

7 years ago

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Sherry Arnold Alpine, UT

Staff is always helpful and friendly (sometimes funny). Flight are usually on time. My flights are usually short, so I don't mind not having an assigned seat.

7 years ago

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Garrett Mingus Provo, UT

Having a free checked bag is really convenient, especially for longer trips. Southwest is often times the cheapest option for flights. One downside of southwest is not being able to choose your seat.

7 years ago

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Randy Scoville Pleasant Grove, UT

I live in Utah. Southwest usually offers the best prices to Las Vegas or California from Utah. They are easy to deal with. I am not a fan of their boarding system, but I can deal with that since their fares are low.

7 years ago

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Tracy Womack Cedar City, UT

Southwest Airlines is great. Good snacks and nice service. Seats were a little uncomfortable and the tray in front of me was a little dirty, but that wasn't too bad!

7 years ago

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Mazi Marcel Womack Cedar City, UT

I love Southwest Airlines. You can always find cheap flights and the planes are always well kept. It is always clean and nice when you are on a Southwest Airlines flight.

7 years ago

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Breanne Stanko Logan, UT

Flew with Southwest my very first time flying and I was with my sister. The flight attendants were so nice! They made sure my sister I knew where to go and what to do. It was super nice and clean.

7 years ago

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Terra Stanko Hyrum, UT

Airline is trustworthy and reliable. Pricing isn’t to bad for tickets! Planes are kept clean and well put together. Flight attendants are nice and always so generous to help!

7 years ago

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Dana Temecula, CA

Southwest Airlines is affordable, especially since they do not charge for your initial luggage. I find their customer service and other staff to be polite and professional.

7 years ago

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Olivia LeBaron Delta, UT

Southwest is a nice airline to fly in for the money. Not as good as Delta, not as bad as JetBlue. Staff can be impatient at times. But a comfortable flight.

7 years ago

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Tracy Hill Draper, UT

I fly with southwest most of the time because I appreciate the value of the flights for the prices. The staff is helpful whenever I have a question or concern during my flights

7 years ago

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Anne Sainsbury Payson, UT

If you're willing to feel like you're on a carnival for your flight, and you're okay with spontaneity, this is your airline! Amazing customer service, great price if you're ready for crazy, but it does feel a bit like a circus!

7 years ago

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Scott Lyle Gilbert, AZ

I've always loved Southwest, they are easy to work with and provide an enjoyable flight every time. They strive to make customers happy and satisfied.

7 years ago

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Abby Driggs Provo, UT

I had to call to change my name on one of my tickets and the customer service was really helpful. Didn’t charge me extra or anything. Super reasonable and kind on the phone.

7 years ago

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Rochelle Thompson South Jordan, UT

I love Southwest. It is just a party atmosphere every time I fly. Love you can choose your seat. Love the entertaining flight crews. Good Customer Service!

7 years ago

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Jonas De Olveira American Fork, UT

I felt Southwest did a pretty good job considering they are more of a budget airline. My flight went smoothly, flight attendants were pleasant, and I would fly with them again.

7 years ago

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Tim Berrett American Fork, UT

Southwest has great rates, really good customer service and has been reliable and easy to book and work with. Have used them for several family vacations and it has worked very well.

7 years ago

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Michelle De Oliveira American Fork, UT

You can find some great deals on airfare through Southwest, but you get what you pay for. So if price is all you are worried about, then I would say go ahead and use them. But if you prefer a better flying experience then use a bigger airline.

7 years ago

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club 801 Lehi, UT

I had an amazing experience with Southwest. I arrived to the airport late and stressed. The staff was amazing and friendly. They made sure I made it on the airplane in time for departure.

7 years ago

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Zack Salt Lake City, UT

Southwest Airlines is a great money saver airline. Their planes aren't as nice as others, and they don't have as good of seating arrangements. No complimentary service on board the flights I have been on through them. Great on the wallet though.

7 years ago

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Evelyn Chidester Riverton, UT

I have flown Southwest a few times and have found great. The staff is always friendly and when possible they have let my put my carry on luggage with regular loaded luggage. It is always a good experience.

7 years ago

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Faith Camano, WA

Southwest has very good customer service. It is a very trustworthy airline and everyone always has a good attitude. I would recommend this airline to fly on.

7 years ago

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nathan brewer Lehi, UT

We use Southwest everywhere we go! They are the best rate almost always and have great customer service. The planes are always clean and I always feel safe.

7 years ago

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Shayla Hankins Lehi, UT

Southwest has the best flight attendants and customer service. If you have a grievance they take care of you calmly and quickly. And nobody beats their prices.

7 years ago

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MaKayla Christiansen Provo, UT

When I fly I always use Southwest Airlines. They are such a safe and comfortable way to travel. They have amazing customer service and they always make sure you are taken care of.

7 years ago

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Jorden Laird Front Royal, VA

They can kind of be more on the expensive side, but the only airline that i know of that will let you reschedule a flight if needed without hassle. I fly with them when I can

7 years ago

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Samuel Alpine, UT

Southwest Airlines is a great company, I've flown with them at least once before and it was a great experience. Their customer service was great, and they had pretty comfortable seats.

7 years ago

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Grant American Fork, UT

Southwest is always my first choice airline when I travel. I have been very happy with every flight I have taken. The customer service and value is second to none.

7 years ago

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Shawn American Fork, UT

Southwest is always reliable and their service seem to get you places on time. One thing they could improve on is there boarding process. Constantly split up families and friends. The employees and staff are always friendly.

7 years ago

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Anthony Sgambati Rocklin, CA

We love Southwest! We travel all around the west coast, and wouldn't use anyone else. Our flights are rarely late, and the customer service is awesome.

7 years ago

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Justin Knorr American Fork, UT

The boarding process is quick and the employees are friendly, but I would prefer to be able to reserve a specific seat. Every time we board the plane the customers have taken all the aisle and window seats and our family all has to separate and take different middle seats all over the plane.

7 years ago

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Eric San Diego, CA

Southwest or as I refer to it, ol reliable. Reasonably priced tickets and good service. I have flown SW numerous times and so far have not had a single issue.

7 years ago

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Garn L. Arnold Alpine, UT

I love flying Southwest. I don't mind not having an assigned seat. They have changed their loading practices which makes things fairer and easier. I love the Flight Attendants and they are good with luggage.

7 years ago

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Melanie Curtis Pleasant Grove, UT

I flew several round trips from SLC to Boise to visit my fiance before we got married. I was able to do it because the tickets were so affordable. Never had a problem with them.

7 years ago

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Sidney Field Logan, UT

My favorite airline for sure. Prices have gone up over the years which makes it harder to consistently use this airline but I have always enjoyed the services provided.

7 years ago

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Dylan Curtis Pleasant Grove, UT

I have enjoyed several flights over the years on Southwest. I always enjoy the humor they demonstrate when doing the announcements, and the fares are always so great.

7 years ago