Name: Southwest Airlines
Rating: 4.4

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Wanda Atchison Guymon, OK

We flew to Orlando, Fl May 28, 2015 & returned June 1, 2015. When we reached our destination and picked up our luggage......our large bag was bent so bad that the handle couldn't be moved. I got on their web site and saw that we should've reported it no later than 4 hrs after landing. This is so wrong. That piece of luggage cost us $100 to replace because it was a very large piece. Needless to say both my husband & myself were very upset!

11 years ago

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Susan Hickman Birmingham, AL

Traveled with kids and without....every trip has been a wonderful adventure...Great service, prompt and very polite. Wonderful airline!

11 years ago

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Dianne Johnston Nowak South San Francisco, CA

I just flew South West in April to San Diego! Great, no baggage fee, keeping fares down is great! Wish they flew to more places and non stops!

11 years ago

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Barbara Jo Pollack Firda Elizabeth, PA

We had a great crew to and from Pittsburgh & Orlando. I just hope they will bring back the non stop between Pittsburgh & Philadelphia!!

11 years ago

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Greg Manorville, NY

Southwest lies to their customers their delayed flight stories change from the plane to the ticket counter. My wife and 17 year old daughter were stranded at atlanta airport overnight. I was told they wouldn't cover a hotel or even so much as a food voucher they are the skells of the airline industry. You would be better off spending the extra money at a real airline.

11 years ago

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Beth Waugh Schenectady, NY

I love Southwest! I don't travel a lot, but always try to book on Southwest 1st. If they don't have anything available where I'm going, I cry!

11 years ago

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Sparkle W Hayward, CA

I love Southwest, I have never had a bad experience. I love love love the Flight Attendants they are great. Best flight entertainment ever.

11 years ago

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Donald Bennett Saint Petersburg, FL

We love SW Airlines. We fly on an average of twice a year. We are entertained and treated very well. We wouldn't fly any other airline.

11 years ago

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Jyoti Bhakta Clovis, NM

My experience with Southwest Airlines is always awesome but last weeks trip was disappointed with our flights being later not just going from Albuquerque to Baltimore but coming back too.

11 years ago

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Sherry Sipus Massillon, OH

I love Southwest! I always use them, unless they don't fly to the airport I'm going to. I've never had a bad flight with them.

11 years ago

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Claire Lake Memphremagog, VT

We have been well served by this airline. Prompt, no lost luggage, can't beat for price! Always use unless they don't fly where we are going!

11 years ago

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Arline Brill Feldman- Shapiro Pompano Beach, FL

Recently completed round-trip FLL-DEN. In general, good experience, BUT: 1) Bulkhead seats extremely cramped 2) Travelling thru 2 time zones, I would have welcomed the opportunity to purchase a sandwich or light meal, rather than having free SNACKS or purchasing a sandwich in the terminal to carry aboard. Crew for the most part very friendly and helpful, with the exception of one rude flight attendant. We did appreciate the 2 free checked bag policy. I am a Rapid Rewards client.

11 years ago

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Terri Antonucci

I prefer Southwest over any other airlines, they do go where I need to go, love all their attendants, I've never had a bad experience flying them.

11 years ago

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lynn Saratoga, CA

There very friendly, and i would fly with southwest again and i would also recommend it to all my friends and family members

11 years ago

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DONNA SCOTT Mobile, AL

Southwest is a very good airway, coffee was a little to strong, but after all they got me to where i was going safe and on time.

11 years ago

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Joann Reseda, CA

I always had a great experience with south west They treat kids and adults with special needs great I would not fly any other air lines

11 years ago

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Cal Martin Lincoln, NE

We flew them six times in the past couple of weeks and other than one weather-delay they went and arrived on-time. But regardless of what fare you buy they always board the handicapped......(and those who claim they are, whether they are or not)....first. And those people always take the first row which slows down the rest of the boarding process and make it almost impossible to disembark. It makes he wonder how many passengers would loose their lives if there is ever a fire or emergency? Because of that I seriously doubt if we will ever fly SW again.

11 years ago

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Janet Tempe, AZ

SW is the best! Always great customer service, friendly staff, lots of jokes, just a really nice experience. Wish I could fly every week. LUV IT

11 years ago

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John & Mary Ann Baraboo, WI

Absolutely wonderful ! The flight crew was as fantastic as ever. We truly enjoy every flight we take on Southwest. Can't wait to take the next one.

11 years ago

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patti West Babylon, NY

I love them because they fly out of islip easy for me to get there service is good etc.and love the rewards we get for flying'

11 years ago

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Barb Cuyahoga Falls, OH

I love SW. There rewards program saves me $ and offers low fares. The staff is friendly and helpful. I have never had an unpleasant experience.

11 years ago

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Tammy Yelm, WA

I am a die-hard SW flier, because of the free baggage allowance, and the no-penalty cancellations or changes. Have rarely had any issues on a SW flight.

11 years ago

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Linda Triche Baton Rouge, LA

I have been with Southwest & Delta. I would rather fly Southwest because they are the best airline that there is. Love that Southwest!!!!!!

11 years ago

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Jack Steffek Batavia, IL

Last flight to Vegas and back , no glitches, on time. Same on almost all flights taken down to florida in the last few years. Keep up the good work.

11 years ago

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Frank Kaczmarek Buffalo, NY

Have flown Southwest for our many trips to Florida and back. Great prices (most of the time), and great service. We will be flying with them again, soon.

11 years ago

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Robert Styles Jr Rio Rancho, NM

long story short went home for my godfathers unexpected funeral, on my return flight missed my connecting flight by minutes reps did absolutely nothing to help me ended up spending the night in chicago midway airport, worst experience of my life. I WILL NEVER FLY SOUTHWEST AIRLINES EVER AGAIN!!! there was absolutely no CUSTOMER SERVICE!! still fighting to get my points back

11 years ago

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Ron Cowling Orange, TX

Bad experience. BAD! So our pilot shows up. Smelled like a bar (alcohol). Called this to the attention of SW Air staff. Flight was delayed 1-2 hrs until another pilot arrives. Orig. man was hauled off up stairs. Airline NEVER did fess up that pilot was drunk. We just know that this guy DID NOT go along as pilot. Very disturbing! We blow the whistle & SW Air suddenly becomes deaf, dumb & blind to an otherwise obvious problem. Our attorney followed up. Airline responded trite & meaningless. What else?

11 years ago

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Linda Troemel Hinsdale, IL

Love, Love, Love, Southwest! Best employees ever! Their prices are great & when they have a Sale it's awesome.

11 years ago

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Patricia Annan Hutchens Spokane, WA

Southwest is my 1st go to airline but as a senior on fixed income I sometimes go with cost BUT am always sorry. Keep going Southwest.

11 years ago

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Dawn N Thatcher, AZ

Southwest is my go to preferred airline. I love their sales and free baggage. Unfortunately they've become so popular, sometimes I can't get a flight.

6 years ago

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Karen Torino Tallahassee, FL

I flew Southwest for about 3 hours and I have to say it was pretty good. There were any special benefits to southwest, hence why I didn’t put 5 stars. Overall the attendants were very nice and offered decent snacks.

6 years ago

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Sharie Mahler Baton Rouge, LA

"wanna get away" is consistenly competitive with discount airlines, however has no hidden fees and open seating. When flying domestic, you really can have it all.

6 years ago

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Hunter Brister Norcross, GA

I have had great experiences with flying Southwest Airlines. Personally, I don’t mind choosing a seat when entering the plane because the tickets are cheaper.

6 years ago

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Linda Hays Pocatello, ID

Every Southwest flight I have been on has been fun and comfortable. The flight attendants are always funny and entertaining and provide great service.

6 years ago

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Logan Hudson Norcross, GA

Southwest has been one of the more expensive airlines Ive been on. However, the quality has also been better than most airlines. The attendants are very nice and attentive, and Im always comfortable on the flights.

6 years ago

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Anita pea Slidell, LA

Southwest airlines have been very relaxing for me when I want to fly out of state for vacation. The seats were super comfortable and amazing snack choices.

6 years ago

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Rutva Vora Cocoa, FL

I love that Southwest offers 2 free checked in bags. However, I think they should have more flights available to and from certain airports to be more competitive in the market.

6 years ago

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Eric Gagnard Dallas, TX

cheap seats and very affordable! I flew Southwest last month on my trip to Dayton, OH and i was able to get to my destination in a quick and comfortable flight!

6 years ago

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josiegraham96 Baton Rouge, LA

I have always had a good experience with Southwest. Very friendly attendants. I wish there was a little more room on the arm rests, but with the affordable prices, I can deal with it.

6 years ago

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Maryann Renteria (Mckrae) Phoenix, AZ

Love the cheaper flights and no bag fee! They are Superb‼️ They fly to many destinations! Awesome airlines and I recommend them to family and friends!

6 years ago

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Kimi Bayles West Valley City, UT

Southwest customer service is wonderful. The flight attendants are the top of the line and make sure you are comfortable and taken care of for the entire journey! Thanks for the great experience!

6 years ago

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Aidan Keogh Ogden, UT

We like to fly Southwest Airlines. We love that we can check a bag without extra fees. It is also nice that they are flying to more destinations. Wish there were more destinations.

6 years ago

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Cher Bur Avon, IN

Affordable, free bag, comfortable travel accommodations. I can usually find a flight to the location I want to travel to. When delays happen Southwest handles it in an organized manner.

6 years ago

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Sarah Yi Gaithersburg, MD

I had an amazing experience with this airline. After arriving to our destination in Mexico, the crew and passengers even clapped! The crew and pilots were all very friendly.

6 years ago

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Brandon Scott Norcross, GA

Had a very nice flight. It little bumpy. I got on my flight at 10:00am with my family. We were going to a family reunion. Thanks to Southwest Airlines, we got to enjoy our get together

6 years ago

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Katherine Racine Covington, LA

Greatly appreciate having no charge for a carry on or your first checked bag! Always seem to have good options for the places that I frequently will be flying to (MSY to STL, and MSY to Dallas).

6 years ago

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Wing Butler Lehi, UT

I’ve traveled on Southwest for the last 10 years for work. Probably the best part of their airline is being able to change flights without an up charge. Super flexible.

6 years ago

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Nicholas Cloward Pleasant Grove, UT

I like their prices, and their witty banter with the flight instructions. Their seating arrangement is a little bit different, but I actually appreciate it. And I like their prices

6 years ago

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Justin Riggs Salt Lake City, UT

Customer service is excellent. Lack of direct flights can be an issue if flights are more than 2 hours. If you like to see a few places on the way and don’t mind the extra time it is a great choice!

6 years ago

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Camille Lynnwood, WA

I mean, everyone knows it’s a cattle call, so be ready. It’s nice to be able to take bags at no extra charge though. The prices have been going up lately though, so it’s not the most affordable option anymore.

6 years ago