Name: Southwest Airlines
Rating: 4.4

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George Hassemer

Until recently, this airline has been OK. We flew our daughter and son-in-law from L.A. to STL and on the return trip TSA separated them on the flight with NO EXPLANATION. We have received no explanation from Southwest.

6 years ago

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Karin Gentry San Diego, CA

Southwest charges for shorter, direct flights and then cancels and out customers on different flights arriving past expected arrival time without any condsideration to the client.

6 years ago

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Sandra Jensen

I need special help and they are great. It is easy to change a ticket if you can't make your reservation. Also no charge for 2 bags.

6 years ago

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Justin McMurtrey Herriman, UT

Southwest is a great company. Our family loves flying with them. Their Customer Service is second to none and they don’t over charge for baggage and other misc. fees

6 years ago

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Jimmy Hall III Amite, LA

Southwest Airlines is one of the best air flights I reccomend. Because the air pilots are so nice and sweet and the plane is so nice and clean.

6 years ago

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Andrea Juncosa Silver Spring, MD

after using another airline I used this one and it was way better. not as comfortable but definitely worth it. the food is nice and so are the employees

6 years ago

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Aaron Stirrat Gulfport, MS

Everytime I have flown on Southwest, I have had a very pleasant experience. They are always kind and made my trip memorably

6 years ago

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Larson Riverton, UT

The flight attendants were accommodating and helpful. The boarding process is actually pretty nice- I'm a fan. My flight went smoothly with no major delays :)

6 years ago

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Jenni Solla Fresno, CA

First come first served seating was a nightmare when you get stuck boarding st the end of the line. I Coildnr even sit next to my own minor children. Employees instructing is on boarding the plan were basically drill Sargent. Requested early boarding assistance because of our son’s disability and was refused. Then, to top it all off, they lost my bag when we finally got to our destination.

7 years ago

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Sam Ekberg Gilbert, AZ

Southwest Airlines provides a great way to get most places in the world with semi cheap tickets. The airplanes are usually clean with friendly service, and they are usually on time and efficient in what they do.

7 years ago

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Nishita McLean, VA

We had to pay a total of $100 for our luggage. We weren't aware of it and came as a huge surprise. It did not help that they seemed short staffed at the counter resulting in long lines and many disgruntled passengers. During our flight from Miami to New York in June 2018.

7 years ago

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Bobbie Budgett Melbourne, FL

I like I dont have to pay for luggage. I appreciate being able to buy cheap dair via internet and i rarely have had a bad experience.

7 years ago

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Jody Spring Valley, CA

When I first started to fly with Southwest the cost of flights was better than most others. But now unless you can find a really good sale and make your reseravations early the cost to usaully to much for me

8 years ago

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Richard

Never an issue however don't like the seating reservation process! Unless you pay for an up grade you get a low seating letter and don't have any where to sit!

8 years ago

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Thomas Hullinger Pleasant Grove, UT

I enjoy flying on Southwest, they make the purchasing process easy, are reasonably priced, and make traveling with a budget much easier.

8 years ago

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Captain Bob Edwards Lutz, FL

Great airlines to fly. The price and friendly service is the best. Other airlines could take a lesson from their service

8 years ago

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Annette Magdaleno Mesa, AZ

My husband is being deployed next month and when I called Southwest and asked them how much it would be for 5 people to fly from Phoenix to El Paso they quoted me over $4300 AND that was with a layover in Las Vegas. I went online and got a quote of $1300 without a military discount. I messaged Southwest to ask them why it's 3 times more for a military family to fly and there excuse was "because military flights are able to be canceled" now I'm not very familiar with flying but I'm pretty sure all flights can be canceled upon request.

8 years ago

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Amy Stewart Gilbert, AZ

I have used Southwest for years. They have the best prices around. There website is easy to use and understanable. Love flying Southwest!

8 years ago

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CAROLE SCOVILLE Pleasant Grove, UT

I really like Southwest – I don’t feel like they’re trying to cut every possible amenity to ask customers. And I like the free bag

8 years ago

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Kyle Smith Kansas City, MO

Southwest responded timely and courteously. They investigated my situation and ended up returning my payment for the flight. It was great!

8 years ago

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Cassidy Gundersen Orem, UT

Southwest is one of my favorite airlines to fly with. They have affordable options, friendly service and are always accommodating. Never had any issues!

8 years ago

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Cassie Poplar Grove, IL

Great service. No extra charge to pick your seats, free checked bags and carry ons, no hidden fees. Way better than spirit or American.

8 years ago

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Mary Corona, CA

Personnel are always courteous, helpful and willing to serve. They also let you ship two bags free while other airlines charge $25# for each bag.

8 years ago

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Susan Kratz Hyattsville, MD

Excellent service / I don't have to pay for my carry on and or one bag. My daughter had a great experience flying her dog with her.

8 years ago

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Pat Pennington

Ease of use. Friendliness. No hassle. The prices are lower than other airlines. The destinations available are convenient.

8 years ago

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Anonymous Newington, GA

Friendly, baggage policy. The flights are less stressful because you know if something happens or changes I know they will take care of me.

8 years ago

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Susan Stewart Salt Lake City, UT

Southwest Airlines is alright, it's not my favorite. They're cheap, but that's about the best I can say. I have to fly at least once to twice a year, and I just don't enjoy it very much. I don't like how they pack so many people on. It makes it very uncomfortable to be in such a tight space.

9 years ago

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Mike

Consistency, the one word that describes SWA. Best customer service in the industry. I am loyal to them as they have proven their loyalty to me.

9 years ago

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John Paul Guidry Cuero, TX

On a recent trip to Newark, we had to take a flight to N.Y. because our flight was delayed. It cost over $350. to get to N.J. on top of that our luggage was lost. That is when we found out SWA doesn't have a scanning system for luggage!!! SWA had no idea where ALL of the passenger's bags were. When we got our bags, in NJ, everyone's luggage was soaking wet. SWA said they would pay for the cleaning, however, the catch was we had to get the report in with in 22 days of the incident. WE WERE NOT BACK FROM OUR TRIP YET! No tracking system for luggage gets SWA a 0 rating.

10 years ago

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Joanne Williamstown, NJ

Not sure i would fly again with them. I paid extra for early bird and all these handicapped people got to board first and were saving seats for the rest of their party that didn't pay early bird....So unfair. Or maybe ill just get early bird for me and have a seat saved for the rest of my party and won't have to pay all that money for them.... JUST SAYIN!

10 years ago

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Melanie Pasadena, TX

Never had a bad experience with Southwest Airlines. Great customer service and very friendly. Always has the answer for me.

10 years ago

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Margaret C Kurilko Twinsburg, OH

I have traveled Southwest Airlines twice in the last two years. I had to pay full price there were no specials, but each time it was a great experience.

10 years ago

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Cathy Garvey Goetz Naples, FL

Just got in from the airport. Flew Chicago to Ft. Myer. Crew were all pleasant. Nothing new there, they always are!! If we have a choice, we only fly Southwest!

10 years ago

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Jeanette Bintner Lincoln, NE

Always a good experience, Would like more sale fares between Omaha and St. Louis. Seems few times that route is listed.

11 years ago

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Maine Keefer Chico, CA

Absolutely love SWA. I have flown with SWA for many years. Most recently 3 trips this year and no problems whatsoever. Will continue with them.

11 years ago

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tracey Hartland, MI

I fly only southwest when it is an area they fly to. Free luggage for the first 2 bags and great flight crew always when I have been on the flight.

11 years ago

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marilyn ann smith Collinsville, IL

In June 2014 I fell in the SW jetway @ Ft. Lauderdale, Fla. airport, breaking my upper arm and tearing my R Rotator cuff. I was in agonizing pain, spent several hours in the E.R., had to fly back to St. Louis the next day and have surgery to repair the arm. I no longer have full use of my arm and still have periods of pain. Not once did S.W. airlines do anything to help me. This experience has surely soured me on using this airline.

11 years ago

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William Stewart Newbury Park, CA

Never had a problem with Southwest. Cheapest fares, free checked bags and friendly service. Almost always on time. Use them whenever I can

11 years ago

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Melie Sun City Center, FL

Southwest is the best. You get 2 suitcases free and their prices for flights aren't bad. I like how they board people. I try not to fly anyone else.

11 years ago

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David Turner Tallahassee, FL

every time I've been through Atlanta for a connecting flight my flight i'm on has always been late and then if on time, they change the loading gate on me, so instead of going 3 or 4 spaces over I have a 1/2 mile run to get to my next plane just to find out it was were I was told it would be when landing. they cant get connecting flights together and if offered another plane its about 100 miles futher for my ride to pick me up. after the 4th time I havn't been back on southwest since

11 years ago

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Cindy Davis Modesto, CA

Love Southwest, just got back from a trip and had another pleasant flight. I will always use them for my trips if at all possible.

11 years ago

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daria novak Naples, FL

I have an unseen disability, Fibromyalgia and Arthritis, and can not stand for long periods of time and also have trouble walking at times. I always get a pre board pass however the last time I flew with Southwest I was denied. I tried to explain but they would not accomodate me. so.....I had to stand in line over 10 minutes...not good for me.....I will never fly with them again.....

11 years ago

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Ellen Kahn Bronx, NY

I went to Atlana GA was the best flight ever going to use u guys a 1000 more times The best staff they make u fee like family on there plane

11 years ago

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Judy Thurman Martin, TN

The first time for me fly was 3 years ago with Grandkids & a brother to Disney World & we had a GREAT FIRST FLIGHT

11 years ago

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Vickie Kaczmarek Reading, PA

I like Southwest, but why are they no longer offering non-stop flights, Phila. to FL?? I have taken those flights for years and now none are available, until Winter. Who wants to take 6 hours to fly from Phila. PA to FL? What's up Southwest?

11 years ago

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Mary E Albuquerque, NM

LOVE SOUTHWEST! Are there other airlines????? If it does not fly there I am not going. Great prices. Fun Staff. Amazing service!

11 years ago

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M McMahan Beverly Hills, FL

Love the two hours flight from Tampa to Columbus or Louisville. Great way to fly. Family enjoys it too. Thanks for all your customer care and keep the sales coming.

11 years ago

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Laura Sullivan Jacksonville, FL

My husband and I paid for our luggage going to Wa, state and back.I was mad that after we checked ours in those who did not were offered complimentary check in.We follow rules we pay.Also those who do not put stuff in over head compartment should be let off plane first.

11 years ago

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Wes Augusta, ME

Always have had good travel experiences with Southwest. Only time had delay was with heavy air traffic and flight cancelled for weather.

11 years ago

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Will Paris, TX

The caring employees make this airline the greatest in the known universe. Love their sense of humor. Will only fly SWA

11 years ago