Southwest Airlines

We fly SW at least once a year, we have never had a bad experience> Everyone is always nice & we love not having to pay for our checked baggage. Recommend it to everyone.

Southwest Airlines is my choice for flying. They are very friendly and helpful. No charge for first piece of luggage under 50 lbs. I look for their price before any other airlines.

Southwest is a great airline which I am a rewards member. The employees and all services are wonderful. I have to say though, the seats could be bigger. Paying the same for a seat next to a very large person is unfair. Just saying.

Had many flights 99% good. And on time the majority of times we have flown. No problem if you have already booked a flight and they have a special cheaper flight, getting the cheaper flight is easy!

4 of the last 5 trips with Southwest have had negative experiences. 1st: plane landed late and they took connecting flight off the board. We found it and told them it was off the board, but gate person said "I didn't do it." We waited on the plane for passengers from other flights. We told the stewardee Iy wasn't on the board, and she said "They're meeting passngers at the gates" We said they hadn't met us, but she just walked away. 2nd Plane. landed late and connection had already boarded. We gave them boarding pass at the gate, but they had already assuned we would miss flight and booked us another trip the next day, even though the plane had not left yet. They finally let us on. 3rd plane: after several hours saying flight was delayed, flight was cancelled. We had to rent a car and drive about 300 miles to get home. 4th plane. No problem. 5th plane: Was going to be late and miss connection. They said they wouldn't hold plane. We were put on a plane to San Antonio, though we were travellingto Austin, We had to rent a car from San Antonio yo Austin.

I fly Southwest exclusively unless I need to get where they don't fly. Have never had nightmare experiences with them such as I've had with other airlines. In my book they are the very best.

I must say for the most part that I have had pleasant experiences while flying with Southwest Airlines. But on my recent trip to Ca. on 6/11/15 my niece and I had a layover in Denver, Co at which time our luggage was never transferred from the plane and loaded on the plane to Sacramento, Ca. Once arriving in Sacramento we came to find out that our luggage had never arrived. What a way to start my vacation. I among with several others from our flight were stranded without our luggage. Southwest never called me to say whether or not our luggage had arrived on the next flight. I made a call at 9 PM that night and was told our bags had not arrived. Then I never received any further calls. I woke up at 1:15 Am not being able to sleep worrying as to whether or not I or my niece would have clothes and our belongings that we packed for our vacation. At 1:15 Am I was told our luggage was in Sacramento and would be delivered to us between 7:30Am and 1:30Pm on Friday 6/12/15. Needless to say that when our luggage arrived to the destination of where we were staying my luggage which was a new piece was visibly damaged. I had a tapestry piece that was delivered with a hole in the tapestry and was visibly soiled from oils or grease all over the tapestry. Needless to say I am not at all happy that this piece was ruined and that the lack of care and respect that Southwest took in the handling of one's luggage. One would expect some imperfections, but not to the degree that Southwest handled this piece especially with it being a new piece of luggage that we the customers work hard for. I have filed a complaint with Southwest Airlines for their neglect.

I fly Soufhwest frequently and am part of their Rapid Rewards program. Before they merged with Air Tran, I think they were a 10, but then the frequent delays started happening. This past week, we had family traveling and because of weather, their flight was delayed multiple times an then canceled. This was a Saturday night, and they had no flights available for Sunday or Monday to the original destination or even a close airport, and they made no effort to help find them an alternate flight, nor paid for the difference on last minute air fare that we had to purchase. On top of it all, they left their luggage out in the pouring rain on their tarmac for an hour and a half and everything they owned was soaked through and ruined. Their return flight a week later, was delayed three hours and they didn't get home until 2:30 in the morning. Horrible, horrible experience.

On a recent vacation trip to Ohio, We had 4 legs on our trip. 3 Legs were delayed due to weather. I was ok with that. However there was not enough room in the seats & when the person in front of me reclined his seat I was not able to put my tray down.

It has always been a great experience flying Southwest. I have just taken two trips this month to two different destinations and I can say nothing but good about their service. Love Southwest!

I have only flown once with Southwest and currently have mixed feelings. Although my non-stop from Tampa to Louisville was on time, great crew and easy enough boarding, my flight back to Tampa was a rough experience. I had to drive for two hours to catch my 6:00am flight out of Louisville. That meant leaving at 4:00 EST, but I was on central time so 3:00 am. No notices and everything seemed great until I arrived and checked my bag. My flight had just been cancelled. No real reason was given, just cancelled. They did re-route me with a later flight from Louisville to Baltimore and connection to Tampa. Due to other flights to Tampa being cancelled the night before, the planes were packed tight as a sardine can. Being a bit claustrophobic I try to get a seat in the very front where I don't have to look at all the people. Because I had to be re-routed, I was a high "C" boarding passenger and only center seats were available I thought I was going to cry. The flight left 20 minutes late waiting on the flight crew to arrive from another flight. By this time I had been traveling 8 hours for what should've been a 2 hour trip. 3 hours later I finally got back to Tampa. Rough day to say the least.

we had a full flight but the attendents handled it excellently our two hour flight to one and a half hours was wonderful down and back. checking in was fast and easy to.

I haven't flown Southwest Airlines in years and years and we took a trip a few weeks ago. Our experience was not a good one as our flight was cancelled due to the weather and we ended up getting a flight with a connection to a separate destination where we had to rent a car and drive two hours to get to our final destination which was my family reunion. Even on our connection flight we weren't supposed to change planes but they made us get off the plane and then reboard the same plane. It seems that one hand didn't know what the other was doing. Not a fan and I will avoid Southwest Airlines in the future. What should have been a two hour trip on one flight turned into an eight hour trip on two planes.

I need to fly as handicapped. They were always very helpful getting me on and off the plane. They always made sure I got to my connecting flight on time.

On May 30, 2015 I was to fly home to Phoenix, AZ; from Washington, D.C. out of Ronald Reagan Airport. As the time drew near for us to start boarding we were told that the flight was being cancelled due to "traffic control problems" and the only flight out would be the next morning. We were not offered accommodations, meals, vouchers of any kind. We asked several times why we were not being provided with at least a voucher for meals and we were told that "it was out of their control" that the flight was cancelled.' On the shuttle on the way to the hotel we met several people who's American flight had also been cancelled because of bad weather and their hotel was paid for as well as their meals. The next day on our flight out our flight was delayed due to mechanical problems, and we almost missed our connecting flight- nevermind that's another story. To add insult to injury, since my return I have been trying to get documentation from the airlines showing that my flight was cancelled and I had to stay an extra night; I need this information since this was business travel.

My last flight to Nashville as well as the return was quite an experience. I have flown Southwest airlines for years. the only positive thing I can say about the airline is that the fares are still lower. The flight attendants are just not the same as in years past. I am not prejudice against age as I myself am 61. They are very curt, surly, and surely don't provide good service to the passengers. You can hardly hear them as they make their little speech before departing and arriving. I think some of their faces would break into pieces if they even tried to smile. Where are those friendly men and women that used to attend to us in years past. The customer service has just slid down hill. They can't wait to pass out the beverages and snacks so they can run back and sit down and talk among themselves. It appears they really don't care about the quality of their service to us; but just waiting for their paychecks.

I love southwest, but why are you non stop flights so expensive to orlando. They fluctuate so rapidly. Your flights are always on time and attendants are very friendly. Will highly recommend!

I, personally, have never had a problem with Southwest (that was not weather related). I fly frequently to Florida and back to NY and would fly no other airline.

Today flying is awful. The lines are long, the people are rude, the service stinks, the planes are uncomfortable, the seats are cramped, and nothing is on-time. BUT, at lease Southwest tries to make it FUN!

THE BEST AIRLINE IN MY BOOK!!!! FLOWN SEVERAL TIMES WITH SOUTHWEST AND HAVE NEVER HAD A PROBLEM......NEEDED A WHEELCHAIR 4X'S AND THEY WERE AWESOME AND SO HELPFUL!!!

I do find that Southwest will provide better rates than most...sometimes. That's probably the only real positive thing I can say. And even that is with some reservation because virtually all theairlines, SWA included are cheating their customers due to the fact that they raised prices due to increasing fuel costs. When fuel took a drastic drop, airfares did not. And then to answer these charges, the airline execs go on the news stating that they are not in the business of providing cheap fares...they are in the business of maximizing profits. Well DUH, all businesses are! But you don't do it by underhanded means. It truly is tantamount to lies and deceit and that pisses me off. The point is, the airfares are not currently legitimate if they were based on fuel costs so shame on SWA and all the others. Toilet paper. We now pay for a double roll at a price that reflects twice the quantity of the single roll, right? Did ANYONE bother to notice that the double roll of today is the same as the single roll of 25 years ago? They paper companies kept slowly reducing the quantity over the years "due to increased costs" but never publicized it. The point is, to call a roll double based on what they now call a single roll is smoke and mirrors. It's basically a single roll at a much increased price. I'm sure some Madison Ave ad exec thought it was a shrewd way to decieve the public to make costs seem palatable. Airlines do this too. In the old days it was ASSUMED that when you travel, you take luggage. I would wager that only a very tiny percentage of people travel with more that their alotted "1 personal item." So, the airlines know right upfront that charging for ANY luggage is totally a racket based on raising the price of flying in the most palatable way they can. And it's NOT pallatable! Everyone hates paying to take their clothes on vacation with them. Thank god for those scant few airlines that actually get this and allow for us to take some stuff. And what's this with charging to check you in at the gate or raising the price of luggage at the gate (ostensibly because they are now paying a human to check you in rather than YOU doing the work online.) I mean, it's a great scam if you can get away with it but it's really robbery. It's like the sticker price on a car...how much is it really by the time you get it out the door? Why can't they be honest and just tell you what it's really gonna cost? It's all about deception because they think a price that LOOKS lower is easier to swallow. IT isn't. Not when you KNOW you're going to be hot with so much more cost. It just looks so bad for car dealers because we know it's phony and deceitful. Same applies to cell phone programs and subscription TV. Advertised price is NOT equal to what you really pay. All in the name of profits. Another thing I really detest about SWA is the seating policy. Now, if I have a seating preference at all, I have to be on the internet at the SWA website at EXACTLY 24 hours before flight time with my finger hovering over the "enter" key and my eyes on the clock. If I am even a couple seconds late, I am relegated to lower boarding status. And why, because I could play the "beat the clock" game and be the first contestant to key in??? And what is up with charging for internet access? Can they really not afford to cover that $8.00 cost (especially since they haven't lowered their prices from the days of the much costlier fuel.)?? Would you not think that they would WANT their passengers to be distracted and immersed in something other than worrying about suicidal pilots, terrorists, storms, ice, and mechanical failures? (Not to mention being crammed into a tiny seat with little incline, wedged between two fat people that should have been made to pay for wider seats or TWO seats. The sad thing is that flying used to be fun and comfortable. Yeah, that was a long time ago. But no airline, not even SWA even has a right to poll people on how they're doing because none of them are doing very well in the common "economy" class, market. It's no different than riding a crappy bus these days...except that the bus seats are more comfortable.

Staff did the best they could with weather and flying conditions in Baltimore. They stayed pleasant even when people weren't. Was hard getting home at 3:00 AM, though, but not Southwest's fault.

Always flew SOUTHWEST until a ticket taker decided to ask me across the room if I have ever flown with them. I responded yes all the time. I was then asked if I had problems sitting in the seat.....I was then taken on the plane to see if I would actually fit in a seat. I was told I had to purchase another ticket....if the plane wasn't full I could get a refund. Once on the plane I was offered a "Complimentary" drink for my inconvenience. At this point alcohol wasn't going to help me being humiliated in front of other passengers. Not professional at all....if this was an issue, I should have been taken aside and asked this, not across the room at Midway in Chicago......I addressed this with a letter to the company. Shame on you Southwest.....tacky customer service.....

Great fares with their "wanna get away fares" with no seat assignments. Great luggage options as well. Only downside is that seating c as n be a double edged sword if traveling as a family because you may not get to sit together.