Name: Southwest Airlines
Rating: 4.4

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Hannah Pleasant Grove, UT

Staff were very happy and the airline is not constantly pushing for money for products. They treat the customer with respect and appear to value my choice to fly with Southwest. Would highly recommend.

8 years ago

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S wilson Prairieville, LA

Southwest is the gold standard in customer service. A hostess slapped support dog & a love voucher was waiting when I got off the plane. Rooomy. Free bags. Room to sit.

8 years ago

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Craig Miller Orlando, FL

They do what they promised. Southwest contacts you in the event of all situations so that you will be prepared for all situations including delays or weathe related problems.

8 years ago

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Robert Chesley Orem, UT

Almost no mistakes, nice staff. You can tell when there are clear protocol and expectations and proper training. I feel like i can count on solid sevice and no mixups when i go southwest

8 years ago

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Jillian Perry Providence, RI

Their policies are clear and reasonable. I have never had poor customer service, a bad flight or an issue that couldn't be resolved quickly and understandably.

8 years ago

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Pete Centerville, UT

I recently traveled with Southwest and it was a wonderful experience. The flights arrived and left on time, the staff was friendly and helpful. I will definitely be flying Southwest again, i enjoyed my experience.

8 years ago

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Blake Wilcox Salt Lake City, UT

Great prices and service. We have used SouthWest for a long time now and their prices and their customer services is always wonderful and quick. We love using them for our traveling.

9 years ago

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Sandra Dubas Salt Lake City, UT

My family and I have always enjoyed southwest and their service. We like their prices and the people who fly with us. Their customer service is always great. Their planes are a little outdated, they should really invest in new planes.

9 years ago

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Maile Curtis Salt Lake City, UT

Southwest has great prices and friendly staff. however, they really need update the interior of their aircrafts. I had good experiences with them, but I wish their seat were more comfortable.

9 years ago

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Teyana Backey

Southwest has been my go to airline for years. In fact, I even have a credit card with the airline.. However, they have only recently failed me. I sat in the B8 terminal waiting with 8 other family members to board our plane to California. Across from me sat an overweight but friendly woman. The two attendants at the ticket counter took turns walking around the metal medium to look at the woman making faces, widening their eyes, and laughing at her. If I felt uncomfortable, I could only imagine how the person who the inappropriate gestures were directed to. There should always be a standard of professionalism and the ability to control inappropriate emotions. Not to mention, one of my bags is lost! I travelled home from college and my family packed carry on bags to help me bring 16 checked bags home from New Orleans. Our party was huge which is why we probably didn't recieve the best customer service but for my bag to be missing with my diploma is so disheartening. I am hoping that my belongings are returned safely and sentimentally valued belongings are taken care of. Of course the material possessions can be replaced but it's still unfortunate that there is a chance I won't see some of my things again.

9 years ago

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Jvonne Christian

My luggage was brand new when I took this flight from Sacramento to Burbank California and upon arrival to Burbank my luggage was fine and still looked new except for a scarf the was missing out my luggage. Then from Burbank to Sacramento when I retrieved my luggage in Sacramento my luggage had Big horrible scratches on it and in some places it almost looked like rips. My prescription seeing glasses had so many scratches on them as if someone was playing catch with them and dropped them on several occasions and put them back in the case. I was on a business trip, so if I can help it I will never fly Southwest again.

9 years ago

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Katee Indianapolis, IN

My flight from John Wayne to Seattle November 1st with a stop in Sacramento was marred by the woman who had an anxiety attack and required the need for four on board nurses. You couldn't get up to use the facilities or nor did they have any on board services. I felt for that poor woman but an apology or some sort of relief would have been nice instead the crew just stressed everyone else out.

10 years ago

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Barbara Bennington Pasco, WA

we have to travel 150 miles to catch SW but the trip is worth it!! like Disneyland is the "Happiest Place on Earth".. SW airlines is the happiest place in the sky!!

10 years ago

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Linda Howard Jensen Beach, FL

Southwest is the best airline out there..We have always had a very good experience the crew has always been very nice and on one flight to New Orleans very entertaining.

10 years ago

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Donna Hartford, CT

Usually use SW always satisfied. Even got a refund when my husband could not fly at the literal last minute - for the entire amount of his ticket! If only there was just a bit more room between passengers.

10 years ago

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Pat Ring Minneapolis, MN

Southwest is a great airline, but not fond of seating at all. My thoughts are that seat the passengers without carry on baggage first, then the others, it would expedite seating much faster. It is very annoying to stand and wait to sit, with people that are trying to get over sized bags into the overhead storage. Also with the current seating, chances of sitting with your spouse is minimal, which your on vacation with and would really like to be with them.

11 years ago

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Poly Tempe, AZ

I like the Free Bags along with good flight prices. But the best thing is no penalty for cancelling a flight and re-booking it. The only down side is you may get hungry if you did not plan meals between connections.

11 years ago

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Judy Ensminger Lemon Splendora, TX

They lost my luggage once but gave me a voucher for my next flight. I wish I had more direct flights from Houston, but I usually fly Southwest. They are the best!

11 years ago

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ginny eisenstein Gilbert, AZ

We always have a good trip with Southwest!!! Service is great - flights on time - easy boarding AND 2 free bags each is GREAT!!! I love the humor the attendants share!!!

11 years ago

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Pam Johns Danville, IL

Have only flown 3 times...but every time with Southwest...the pilots have always went above and beyond for my 5 year old grandson. I will never fly with anyone besides them.

11 years ago

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Nelda Smartt Signal Mountain, TN

I like their policies on baggage, flight changes and credits. Their employees seem to be the happiest ever. I don't object to their boarding procedures in order to save money. I"m a fan!

11 years ago

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Eleanor Smith Jacksonville, FL

Round trip from Florida to St. Louis. Short stay so packed the carry on bag and checked it. Carried on a smaller one. Got to Baltimore airport for connecting flights. Got to St. Louis, no bag. The trip was short because I was visiting my dying uncle who might not have made it to the next day. Not only did they not deliver the bag until the next day it was the wrong bag so I didn't receive my clothes till late the 2nd day. On the way back, the vents that are above your head to receive air were all dripping water. No AC. They tried to give us a new plane in St. Louis but none available. Flew back to Baltimore where was not supposed to deplane. However, we deplaned, the passengers on the other plane that was supposed to board our plane had to deplane, and we all had to get on a new plane. Then, we had to wait for the luggage from both of these planes to get to the plane we were on. NEVER have had a decent flight on SW. I require wheelchair assistance and this made the process even worse. The fact that I had a dying uncle was enough.

11 years ago

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karen reynolds Terrell, TX

I found it very pax-friendly, easy ticketing and confirming. I'd do it again and agin, Plan to fly to Florida in Jan and hope to use Southwest. Thanks for a great trip.

11 years ago

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Marie Las Vegas, NV

Southwest is absolutely fanstantic they have great deals and affordable prices and they don't try to cheat your money everything about them is excellent!!

11 years ago

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Bill Tullock Las Vegas, NV

Frequently fly between Las Vegas & Flint, MI. While flying isn't what it once was, Southwest Airlines makes the journey enjoyable & affordable. And, the flight attendants are the best in the business.

11 years ago

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Joan Park Englewood, FL

love flying Southwest-- great baggage rates first 2 free and one carry on. they are on time and very accommadating. efficient and nice people working for them. usually their waiting area is clean and in great shape..

11 years ago

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Geri Mclaughlin-Walker Florence, AZ

I USED to LOVE flying southwest when I lived on the east coast.They were the best airlines to fly with. I lived on Long Island and used to fly to Florida at least 3-4 times a year. Their prices were Great and their customer service couldn't be beat.I now live in Arizona and they have NO DIRECT FLIGHTS to NY. BUMMER. I would Love to use this airline if only they would make it easier to get to NY from here.

11 years ago

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tammy Grantham, NH

I only fly southwest and always tell all my friends thats the way to go. I give them a 10! 2 free bags big selling point everyone always friendly and nice.

11 years ago

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Laura-Anne Queen Prattville, AL

I only fly Southwest Airlines, the price is right and they don't nickel & dime passengers for every little thing. The 2 free checked bags is a HUGE selling point!

11 years ago

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Elizabeth Lloyd Concord, NC

I flew SW for the first time on Sept 24. I flew with 15 Special Olympic athletes and 3 more coaches to Wichita, Kansas. All of our flights were good except one. Our flight from Wichita to Dallas was terrible! Two of the flight attendents were so rude.One of the ladies was real short with, one of the coaches. Then, I told her she really needed to check her attitude. 10 min. later, the other flight attendent threw a cup of sprite in her bag and spilled all over me! It was all down my arm,on my shirt, and down my leg. She proceeded to keep walking and Itold her, " Excuse me " She turned around and said " Did I splash you?" I said, no, you baptized me with sprite! She never apologized and said she would bring me a napkin.The other lady brought me a towel . I asked her for their names and she told me. Both ladies came to me and finally apologized to me. One lady explained to me that she was in a hurry because she " had to pee like a racehorse" WHAT????????

11 years ago

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carolyn Falke Weslaco, TX

I have never had a bad ride on Southwest. the stewardess are nice to everyone I have been on. I fly a lot when I lived in Omaha to Phoenix miss them terribly. love them

11 years ago

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J. Smith Cleveland, OH

I travel a lot on Southwest Airlines but, they have broken the wheels off my new luggage. Then I have to purchase new luggage and they still destroyed the New one. What do they to do my luggage? This is my only complaint. But it is a big one. I have watched them toss the luggage in the plane and they do not care. plus they did break the handle on my luggage.

11 years ago

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Lito

i like Southwest Airlines because of cheaper fare (price).good customer service and the flight attendants are friendly and always smile.

11 years ago

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BK Pagosa Springs, CO

I had to cancel my flights this week and SW was very understanding and helpful in making the same itinerary a few weeks from now WITH NO CHARGE!! I have paid United $200 for the same service. Way to go SW Airlines!!

11 years ago

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Dorothy Roth Phoenix, AZ

I love SouthWest - the only airline I fly!, The flight attendants are very cordial, sometimes very funny! They don't charge for baggage and have great fares! What more could you ask for?

11 years ago

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Roberta Williams Runge, TX

I love to fly Southwest Airlines. They have always had us on time and baggage is free - a big bonus, and now that they fly international what is not to love?!!

11 years ago

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Betty Knight Leavenworth, KS

We flew from KC to Seattle to begin an Alaskan trip. The flight attendant served everyone and then started to visit with attendants who were flying to a conference. She leaned into the seat, with her rear out in the aisle, didn't move when people wanted to use the restroom and made it so that people bumped my husband trying to get by. This went on for about 45 minutes. She was having a marvelous time laughing and joking with the 2 attendants. She didn't ask people if they needed anything and this was a long trip. I've never witnessed anything like it before and we fly SW a lot!

11 years ago

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Peggie Casselberry, FL

I LOVE Southwest Airlines. I have NEVER had any problems and have flown only them for years, since they came to the east coast! God Bless them all !!!

11 years ago

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phyllis & Dale Nixon Zephyrhills, FL

we always had a good flight with Southwest, when we flew to our son's in Va, next time we have to fly to Utah where they moved, i am scared of flying but your crew makes it smoother, Sincerely The Nixon's

11 years ago

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Cindy O Fallon, MO

Southwest Airlines is just the best. Everyone from ticket agents to pilots are friendly and nice and always helpful with any question that might come up. I ONLY fly SWA!!

11 years ago

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Maryann Amity, OR

We travel with SW now all the time. We have been treated with professionalism and courtesy and have not had any problems. Thank you! You will continue seeing us on your planes.

11 years ago

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Blair Florence, SC

This was my first time flying and I hope it was the last time. My first flight was delayed three different times , I sat in the airport for almost three hours waiting on my flight. Once I arrived at my destination my luggage was no where to be found . I had to go stand in line at customer service and tell them about my bags. I was told they would contact me once my luggage was found . Later that night since I hadn't heard back from the airline I decided to all customer service . We were leaving to go on a cruise the next day to get married . Half of my wedding accessories and appeal for the wedding were in my bags . I told the customer service rep my concerns about my bags and how I needed to have them by the next morning. I also stressed to her that I had no extra clothes with me and needed my things ASAP. She laughed and said "didn't you wear clothes in the plane? Then you have clothes to wear " she was very rude. Finally about midnight my bags arrived at the hotel . The airline has placed them on the wrong flight . On the way home it as just as bad . Flights delayed again Bc the pilots never showed up? They had to call in back up pilots ! My husband and I were only Able to sit together once on all four flights Bc they gVe us different letter boarding passes . My cousin and her boyfriend also flew with sw and they left from the same airport as we did their flights for delayed all day needless to say they ended up getting a hotel and finally got home the next day!

11 years ago

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Diane Layla Bonfiglio Garrant Jensen Beach, FL

I fly to New York 2 times a year maybe more from FL. My last trip I drove because it got to expensive it use to be about 250.00 to 300.00 round trip now it is around 600.00 to 800.00 which is ridiculous when they made the seating tighter and closer together and very crowded. Then there are the wheel chair phonies at least 25-30 each flight that get on first the walk off the Miracle flight. I will fly other airlines they are cheaper and roomier. I have been using Southwest for over 20 years.

11 years ago

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MaryAnn C Milotta New York, NY

My First time flying southwest it was the best, everyone was very professional, I like the seating procedure, Had a stop over in chicago again just suberb!

11 years ago

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betty brown North Platte, NE

I fly southwest when ever I can they are always friendly and fair I enjoy them have flown many airlines and always check them first as I like to know what I am paying no hidden costs and like being treated friendly

11 years ago

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Lisa Smith Mcminnville, TN

I have been flying with southwest for 18 or 19 years and I use them regular! I flew with them 6 times this year already and going to fly with them again in December!

11 years ago

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John Clifford Redding, CA

The last time that I flew, 6/20/2015, my flight from MDW to SMF was unnecessarily delayed by the Captain. He announced after everyone was on board that he thought that there was a fuel shortage problem onboard for the continuing flight to Las Vegas and on to Sacramento . This could have been confirmed by checking in with his superiors, who could have looked up exactly how much fuel was provided initially prior to this portion of the aircraft's "day". Next, he announced that the fuel truck did not have the correct nozzle for this Model of 737. Why was that unclear to those concerned? That took a while to resolve itself. Then, he announced that his onboard fuel indicators did not match his hand-held computer! The last straw was his landing in Las Vegas. This Captain needs to practice his "skills" and develop some pride in LANDING. No wonder your plots have issues on landings in their attempts landing TOO FAST.

11 years ago

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Rob Kinahan Bohemia, NY

Use to be a discount airline and the only air carrier on Long Island. Now no discounts on Long Island at our taxpayer funded airport. I drive to Baltimore(4 hrs.) for my trip to Fa. for the discounted fares. Once my flight was cancelled so they put us on a later flight only to be told their was a up charge because they change the destination in Fa. from Orlando instead of Tampa..After calling and complaining about up charge we were told it was a mistake! on cause we called how many people fell for the up charge. A lot of false advertising on there part with there discounted flights what they fail to tell you it only two seats its easier to fly other discount carriers

11 years ago

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Sandi Oneonta, NY

I always fly Southwest and would hate to see them charge for checked bags. I've never been disappointed by their on-time flights, but I miss the funny jokes from the crews!

11 years ago

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BONNIE UBL New Ulm, MN

South West's employees have always been helpfull, always smiley. Lots of leg room, first two bags fly free, and no cost to change with in year! We always fly Southwest!

11 years ago