Name: Fitbit
Rating: 3.9

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Jacinda E Sandy, UT

When I first got my Fitbit I loved all the features on it. After some time I noticed that my charge would track steps when I clapped my hands. Then after a year and a half the band broke to where I can't wear it any longer. I will buy another eventually

8 years ago

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Todd Williamston, MI

Company does not support Android devices. During the year 2017 there were a total of 4 Android devices added to their compatible devices list, all of which came from companies that have competing wearable devices. Had a Charge HR that broke after less than 6 months of use, got the Charge 2 since the HR was discontinued. Device does not work with my phone because it is an unsupported device (LG G6). Fitbit has completely stopped developing LG phones after the G3, released in 2014. If your phone is not Samsung or Apple, you are probably one of several customers that has a device that is not supported. There is the outside chance that it may still pair, but functionality will not be complete. Contact customer service, you will get a run around, complete with email after email with copy and pasted answers from their guidebook, just the same as you will find on their message boards. These message boards are FULL of people openly complaining about the supported devices and their lack of development, but the only thing being done is more copy and paste replies, no actual development. Buyer beware, from this viewpoint it is an overpriced toy with no support, regardless of how great they think their customer service is.

8 years ago

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Lindsey American Fork, UT

I really like Fitbit when I used it, but I don't use it anywhere since I'm not hardcore about getting steps in every day. I have a hard time wearing things on my wrists, so that's why I stopped using it.

8 years ago

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Emerald Scott West Jordan, UT

I love my fitbit watch! I use it often, my only issue is that sometimes it struggles to connect via bluetooth. Other than that it is a great tool to keep track of my fitness goals.

8 years ago

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Misti

Fitbits stop working for no reason or they crack and break and trying to get them fixed through customer service is a joke. They tell us to try something to get a fitbit that wouldnt sync to sync with my phone to see if it was my husbands phone that was the problem then the next time we had a problem they sent us to a specialist department to see if we would get a replacement because what the one person told us to do might have voided the warranty since it showed we synced it to a different account even though we unsynced from my account within 5 minutes of trying what they told us to do. They keep having defective devices and we and many of our friends with fitbit are out hundreds of dollars. Not everyone has hundreds of dollars to keep replacing defective products. Fitbit really needs to figure out what is more important..money or their customers. I understand companies need money but if they would have better communication and admit when their products are defective and do something about it thwn they would have more loyal and happy customers.

9 years ago

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Jamie Winter Haven, FL

I like the trackers, but they have some serious issues with the wrist bands. I have the flex for over a year. Every few months the strap broke in the same location. I recently got a Charge HR. Less then 2 months and parts fell off. FitBit was amazing at getting me a replacement and FAST! I just do not think that a fitness tracker should fall apart so fast or easily. Functionally it is great. Customer service is great. They just need to make them to last.

11 years ago

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April Lexington, KY

I like my Charge a lot, however, after trying several pedometers, NONE of them are completely accurate! You have to be swinging your arm as you walk to get it to count. I have a daughter in a wheelchair and when I am pushing her, it rarely calculates. I've heard the same from friends with strollers. Makes it hard to have an accurate count.

11 years ago

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Emily Rockland, ME

I love my fitbit. I track my steps, diet, sleep and weight loss. The challenges keep me motivated. I have the fitbit charge and am happy with it. I'm glad I chose this model.

11 years ago

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Jack Mahrt Los Osos, CA

I have a FitBit Surge. This is the second FitBit I have owned. I love the device but recording daily food is weak. When you record food it should also recap daily amounts for vitamins and minerals.

11 years ago

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Mary L. Milford, CT

I love my fitbit charge! had it for almost a year and it keeps me motivated to get my steps in daily! i also love how it records my sleep so i know how i have slept and if i am getting enough sleep each night,

11 years ago

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Jack Bellamy Powhatan, VA

Bought 2 FB Charges in Febuary Had the FItbit Charge and the strap started coming apart from the main body of the Charge and allowed moisture to get inside (Around JUNE). I have since switched to another brand. My wifes did the same thing (Around August) and allowed moisture in it but she returned it and upgraded to the FB chargeHR and seems fine for now.

11 years ago

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Beth Theiss Shaver Cheshire, OH

I bought a Flex about a month ago and had trouble getting the app to work. Finally got that worked out and last week it quit responding to anything. I emailed the company and was told to charge the battery. Had already done that but did it again. Still nothing. No lights ~ no anything. Emailed them again and days have passed with no response. Not very happy at this point. Have had other trackers that were much better and didn't cost as much.

11 years ago

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Bev Haut Laguna Beach, CA

I've lost 75 lbs using my Fitbit Zip, but now it's starting to lose steps and miles, compared to my smartphone app, and we know it's the Zip because we've mapped out my walking route using a full GPS. Very distressing. I've walked so much more than my Fitbit says.

11 years ago

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Shirley Seiler Lyndhurst, NJ

I would give better review, but the metal in the fitbit charge hr is making my wrist break out. It's frustrating. Also, that it's not water proof, and I take it off for showering because I don't want to chance a $150 accident that leaves my fitbit unusable. Due to the rashes I get, I have stopped wearing / using my fitbit charge hr.

11 years ago

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Elaine Brownwood, TX

I'm still wearing my Fitbit Force and love it! When this one dies I'm sure I'll go with the Charge. Actually, I'd get another Force if it were available.

11 years ago

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Lisa Binghamton, NY

I love my Charge. I am quite competitive so the daily challenges cause me to move way more than I would normally. I've lost 30+ pounds through a combination of eating differently and moving more because of my Charge.

11 years ago

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Loretta Logan, NM

I had the One, & I think it's called Ultra & never had any issues with either of them. Now I have the flex & when it works I love it! I'm tempted to put some jewels on it so that it will look like the expensive bracelet that it is! I'll never get it again! I'll go back to one of the others.

11 years ago

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Yesenia San Jose, CA

I love my fitbit chargeHR. I have had mine for almost 1 year and I love that it monitors my steps and sleep. It keeps me moving and I would highly recommend it

11 years ago

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BethG Hialeah, FL

I love my fitbit. Love the watch and ability to actually see numerics for # of steps, HR, etc. Also love the ease of interface with the app on my phone to capture food and other activities.

11 years ago

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Kim Jacobson Weber Newington, CT

I received a fit bit flex for Christmas last year. (that would be 9 months ago). I had to get a new band for it, which was not a problem, fit bit sent one right out free of charge! (thank you). The problem came when in about May it stopped holding a charge. It would charge well, I could wear it for a day and then it would completely die on me! Can't charge it, I did follow all the steps to clean and make sure the charger was working properly. I am not able to return it or exchange it at the store they bought it at. What to do?? Very disappointed!

11 years ago

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Mary O'Connell Pittsburgh, PA

I really liked Fitbit unti l about a week ago when they changed their website and reduced the features that made them popular with users. Then on top of that they changed the main site that displays daily stats (called the "dashboard") to make it far less useful and very inconvenient. They have received thousands and thousands of negative emails and posts regarding these things. It is clear that once they sell a user a device they no longer care about that user. They consider that user a drain on their resources and something to be kicked to the curb now that they have the user's money for the device. A business model like this is bound to fail. Most investors have not discovered yet what Fitbit is doing but sooner or later they will. Fitbit is playing a losing game, depending on new purchasers to keep them afloat while getting rid of existing users. Do not buy into their game by purchasing a Fitbit device because you too will become disillusioned very quickly. Do yourself a favor and buy another company's device instead. Current users have lost health data they have logged for years - Fitbit deleted it. Hard to believe but, they did, they claimed these people took up too much of their sever space and that was that.

11 years ago Edited September 14, 2021

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David Bamberg Houston, TX

I purchased my first FitBit Flex over a year ago. I enjoyed tracking my steps, sleep, blood pressure, glucose, heart rate, and then journaling about the results, so I could report to my doctor, since I am a diabetic. Back in March of this year, I invested in the Surge, looking forward to the additional features, such as the watch, heart rate, miles, etc. What I didn't know, was that FitBit was discontinuing Journaling, Blood Pressure, Glucose and Heart rate, on the web site. I upgraded, on the website, so they had the opportunity to inform me of their decision to eliminate them. That way, I could have returned my Surge and invested in something else, or stayed with the Flex. I have asked them over the past month for a refund, since I do not really care about winning badges and competing with others. No response about the exchange. I'm getting an Apple Watch and suggesting everyone else do the same, unless you like winning badges and competing with people by paying $49.00 a year.

11 years ago

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Jack Cole New York, NY

I have had 3 FitBit devices and was about to buy an Aria scale when they suddenly dropped a number of manual tracking tabs that were very important to me and a number of other users - heart rate, BP, journal, blood sugar levels, etc. These entries are critical to those that have medical problems. The company has been planning this "upgrade" for a year, but gave only 2-3 weeks notice to users and not all users received the notice according to posts on the company web site. There have been many complaints registered, some of which have been deleted when they become too critical. Instead of giving me statistics that are critical to my health, FitBit gives me cutesy icons to mark my progress. The last one was my Ferris Wheel badge for climbing 75 flights of stairs in one day. Now that is a really helpful symbol for maintaining my health!! Right now I have a very expensive pedometer. Not pleased at all.

11 years ago Edited September 14, 2021

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Mary Barnhart Chambersburg, PA

I think the fitbit band design could be better. The clasp that holds it to your arm unsnaps for me all the time I lost one fitbit at work and the customer service replaced it. The new bands seem to also be breaking at the same spot. I guess from taking the actual bit out and charging it the rubber breaks. I like the way the actual fitbit works does give me motivation to exercise. Just wish i bought one of the better bands for your arm. I looked into buying new bands but they didn't make a better quality band for this fitbit I would need to invest another $149.

11 years ago

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Mary Minneapolis, MN

So far I like Fitbit. Need to test that it's really accurate. It's not an easy band to close on your wrist. Not sure who decided that this was an easy one for "normal" people to deal with the closure of the band.

11 years ago

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Cathy Commerce Township, MI

Not an exercise junkie and I love my Zip, it helps keep me on track. Always tracks my steps during exercise. My battery however has never lasted 6 months.

11 years ago

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Carrie Pearce American Fork, UT

I had the basic Fitbit for a long time and never had any trouble with it. I upgrade to the Charge and I can't get it to sync very well and it's somewhat frustrating. I have reset everything a couple of times but it's the same story. It does seem to track pretty well.

11 years ago

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Rosemary Goodwin Day Lexington, KY

Had my Flex since April, worked great until about 3 wks ago, It skips days at a time, will not log my treadmill everyday, just random days. I was told by support all was working well and that I would need to manually log my activity. Don't need Fitbit it I have to log myself.

11 years ago

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Sebastian Coldwater Odenville, AL

it's OK... it's only designed for people losing weight. those of us that are trying to gain lean mass and keep up with our vitals are not getting the best out of this device. also if you stand still but are active with your arms you get false reading for the pedometer. other than not tracking gains, it's a A+ device.

11 years ago

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Mari Kahler Dallas, OR

I have the Fitbit charge HR. It has been quite accurate except sometimes it over counts or under counts my stairs. The only bad thing is that I was working outside I got dirt on my wrist and the fitbit shocked me and left a scar. Now I just take off when cleaning.

11 years ago

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Laurie Tsonetokoy Davis, CA

I have a fitbit flex. had it about 4 months when it stopped synching with computer smart phone everything. I did all the trouble shooting listed and could not get it to work. I emailed the company several times about the issue, but they kept referring me to the website and the trouble shooting. They said it wasn't fully charged, but it was! they finally said they would send me a new one, but I don't know if I will like it if it does the same thing.We'll see.

11 years ago

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tth Bethesda, MD

I have had my Charge for 4 months and find it very motivating. BUT--the Dashboard is very slow loading and if my phone is anywhere within 50 feet away, it will not sync at all. Can't this be fixed??

11 years ago

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Bettie Lawrence Fort Walton Beach, FL

I do pilates and weight lifting and it does not work or count if i use treadmill. Wish the charge would last longer. I travel a lot it takes a long time for it to change the the time. It has help me to lose 25 lbs I do keep moving more than ever before.I also do zumba most everyday!!

11 years ago

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JacQue Sweetwater, TX

I love the compatibility of the Fit Bit (mine is the fitbit charge) with MyfitnessPal. It makes it so easy to set goals and attain them. The reason I give a rating of 7 is the design of the band, I'v had three replacements in 8 months due to the band coming apart from the face of the device.

11 years ago

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Susan Miller Lake George, NY

I lost my One. My Flex died. My Charge got water in it and quit working. And, it was very inaccurate, doubling and tripling my steps from when I wore the Flex. That said, I am considering trying another one, when I can afford a replacement.

11 years ago

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Lynn Doiron Jacksonville, FL

I've had my Fit Bit Force since Christmas 2013. I loved it, but now it is not accurate. I've walked a course that I know is three miles. My Fit Bit Force says it's 1.92 mi. How can I calibrate it so it will be accurate once again. Right now, it is not usable. Please advise.

11 years ago

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Sandra Stringer Tampa, FL

10+ It is a great motivational tool and with the help of my Fitbit I have lost 25 pounds. It helps me stay on track while I continue to work towards my goal. Thank you.

11 years ago

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Valerie Killius Las Vegas, NV

Loved my Flex, but it wouldn't stay on my wrist. I now have the Surge. I love how easy it is too track my workouts. The only thing I'm not happy about is it is not waterproof. Wish it was!

11 years ago

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michele kay Summerville, SC

I have the surge and I have a love hate relationship with it. I truly believe it is a motivator but I have issues. One, it doesn't track all my steps and two, when doing a challenge it never calculates my steps correctly. Would I buy it again, yes, but it needs some improvements.

11 years ago

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Jillian A. Dracut, MA

My fitbit was so inaccurate. I would do a two hour workout and it would tell me I was active for 5 minutes. How is that possible? I two hour high intensity workout and active for only 5 minutes. I also noticed that when tracking my steps for the day, it wouldn't update right away so my steps were wrong. I was seriously bummed with this, I was so excited to get one and then after a few months it just was never accurate to my steps or my activity for the day. I have friends who post their fit bit updates and theirs seemed legit and right! Maybe mine was just the dud that didn't work right but yeah, my experience wasn't good. Just a waste of $.

11 years ago

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Robb Salt Lake City, UT

I bought the surge. Wanted a running watch, but wife convinced me to get this. Battery life sucks. Hell GPS mode is useless, the battery will only last about 3.5 hours. The step counter is nice, but just moving you arm in day to day routine counts as steps. If I could do it over again I would of bought the tomtom.

11 years ago

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Rhonda Whiteman Fenton, MO

I bought my fitbit charge from Amazon back in January this year. Had it 4 months and it quit charging. I wrote to Amazon and had a new (refurbished) fitbit on my doorstep in less than 24 hours. I was very impressed, however, the new (refurbished) fitbit was not tracking accurately and it did not come with the dongel to sinc to my computer so I have a useless fitbit with the wrong time and data. Contact Amazon or fitbit you say?..... I did and got no reply what so ever. Will not promote fitbit ever as I am out $130. Really, 4 months, I think it should last longer than that. Very disappointed customer.

11 years ago

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Richy Huneycutt Rocky Mount, NC

I love my Fitbit! The company's customer service is fast and they are so helpful in resolving issues. My Fitbit has motivated me to train harder. I would highly recommend it!

11 years ago

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Susan E. Gibbs Virginia Beach, VA

The fitbit did what it said it would, but I felt like I had to charge it all the time. The strap broke after 2 months & I bought another one. The whole thing died on me after 3 months. I thought it was a fluke, but my husband got one & the same thing happened. I know I am hard on stuff, especially watches & jewelry, but for the price, that isn't very durable.

11 years ago

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Jenn Fresno, CA

Best Customer service I have received in a very long time, not once, but TWICE they were top notch respondents. Definitely will keep me returning, and I LOVE my bit!

11 years ago

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christi Athens, OH

i got my fitbit on Oct 29th and within 9 months I am down 32 pounds! It is a great focus point to encourage you to go just a little further and to keep setting new goals.

11 years ago

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Larry Miller Burleson, TX

I have the Fitbit Charge and like it very well except that it seems to need to be recharged way too frequently.Mine is about six months old and still looks fine, I rarely ever take it off.

11 years ago

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Gretchen LeBlanc Paulina, LA

I've been purchasing products since 2012. Love the fitbit and love customer service. I wear my Charge HR 24/7. I started with the one and gradually upgraded.

11 years ago

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Veronica Voodoo Platte City, MO

Bought the Fitbit Force, found it counted steps while I was riding in my truck. My arm was stationary and we were on a smooth surface and my truck doesn't have alignment or shock issues so there wasn't excessive bouncing but it was still ticking off steps. What's the point? Then I got the rash. I took it back and upgraded to a Samsung Gear. I'm now on my 2nd with them. I'll stick with them or a Garmin perhaps but I doubt I'll join the Fitbit family again.

11 years ago

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Bryce Morgan Pleasant Grove, UT

I have loved my Flex. The app works great and it is motivating to see my history on the app. The silent alarm feature is also nice. I only wish the band was a little more durable.

12 years ago