Name: Fitbit
Rating: 3.9

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Peggy Minneapolis, MN

I am on my third FItbit. My first was a fitbit zip a couple of years ago. Lost interest and quit using it. Then I got the Charge for Valentine's Day 2015. I really liked it but it was sometimes hard to sync with the computer. I lost it off my arm the 4th of July somewhere. I went to the two stores I had been to but no luck. About a month ago I got another zip. I do like the charge better but will settle for this for now

11 years ago

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Trying Forest Grove, OR

I have the Charge HR. For the most part like it. Knew in advance that it would not be terribly accurate on the elliptical but wish it were. Did not know it would not register steps when pushing a grocery cart, so two inaccurate counts during my day s a bit frustrating. Have only had for about six weeks but miss the old dashboard design. Miss those little "Hoorays" and telling me what my next goals are.

11 years ago

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Kathie Johnson Peoria, AZ

I have to say it's been pretty good. The first time I had a problem with my flex they replaced it, I recently upgraded to a charge and it has a rough time with connecting to anything bluetooth, and a new one is on the way. I give it a 7 because when I email them, and tell them that I have performed all of the possible fixes for the problem, the first email I get tells me to do the tasks I told them I did, therefore you have to wait for another response

11 years ago

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Ben Smith III Fairhope, AL

I have enjoyed all my fitbits, only problem was loosing them due to falling off my wrist. Now that I have the Fitbit ChargeHR it shouldn't be a problem. My fitbit encourages me to move.

11 years ago

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Julie Walters Findlay, OH

Great product and when I had an issue with my battery under warranty, customer service sent me a new one to replace mine without even asking me to send my old one back to attempt to repair it first. That's great customer service!!!

11 years ago

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Chuck M New Castle, DE

My Surge had a tear in the band that made it difficult to wear and get useful heart rate measurements. They replaced it with absolutely no fuss. I love this company. I love my Surge.

11 years ago

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Beth Lansing, MI

I love my Fitbit Charge HR. I found it very easy to sync. to my phone to track my progress. The sleep tracker is not always accurate but other than that I have found everything else to be accurate. Very helpful in helping me maintain a healthy lifestyle.

11 years ago

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Angie Bismarck, ND

I started with the original FitBit that clipped on, then I upgraded to the flex, then to the Charge HR and now I recently upgrade to the Surge. I LOVE THEM ALL! I rarely had a problem...my original FitBit got wet, and they sent a replacement one immediately, no questions asked. It tracks everything well. I gave it a 7 because the only thing that I don't like is the heart rate isn't as accurate as chest straps, other than that, I absolutely love my FitBits!

11 years ago

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Connie Wilborn Irby Germantown, TN

I have the flex and I love it so far! I even love how when the battery was getting low, it emailed me! I love the sleep, and calorie section of the app as well as the step counter. I love I can compete with friends and family that have a fit bit. I think it will be a major tool in my weight loss plan!

11 years ago

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Dean Hoffman Mechanicsburg, PA

My main complaint is the lack of an armband or discreet device (that connects to my body at all times.) My favorite tracker of all time was the BodyFit Media armband, but jawbone bought them, and they seemed to discontinue the armband. I spend a lot of money on watches, and it looks silly to wear a watch and a Fitbit at the same time. I want my fitness tracker connected to my body so I can get heart rate and temp readings etc., yet be discreet (out of site. )

11 years ago

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Carolina Prudom Fredericksburg, VA

In general I am pleased with my Fitbit Surge, particularly the heartbeat monitoring and sleep tracking. My only issue is the inaccuracy of the stairs tracking which seems to be affected by moisture. Well, I sweat and when I do it can credit me with over 100 flights of stairs a day!

11 years ago

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Kyle Parker Willmar, MN

I have the Flex. I like it very much. Love that it syncs with my iphone. Enjoy the food calculator when I use it. I don't worry about it getting brief encounters with water. I like the community option and challenges.

11 years ago

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Wiley Gators Anniston, AL

I love it. It does everything I wanted it do. I have the Charge HR. The battery life could be a little longer but overall I am very pleased. Works well, dependable and I would recommend it to everyone.

11 years ago

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Dr. Korff Arlington, VA

We've been very happy with our Fitbits. I have the Charge HR and my wife has the Charge. What surprised us was that my charge cord does not work with hers and vice versa. Like all battery-dependent equipment, we wish it had more "life" between charges, but we've found both devices to be outstanding buys for the amount we spent.

11 years ago

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Debbie Winger Warsaw, IN

I love most things about my fitbit plus except that the chargers are very temperamental. The first charger I had stopped working completely, so fitbit sent me another one. Six months later, the other charger works, but only it I reset the battery six or seven times. Very frustrating!!

11 years ago

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Brenda Barry Lynn, MA

I have been using my fitbit flex for almost 2 years and absolutely love it. It has helped me commit to and follow through with the increased walking my cardiologist has recommended.

11 years ago

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Kevin Wyckoff San Francisco, CA

I love my Fitbit Charge HR. I also like the dash board that shows steps, calories burned vs. eaten, sleep efficiency, heart rate, activity log, etc. Hopefully FitBit will come up with a device like the newly released Misfit Speedo Shine that tracks laps when swimming and seems to do all of the other functions that the FitBit does.

11 years ago

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Polli West Jordan, UT

I have two complaints about the fitbit HR 1. the band gives me a rash. They should come out with stick on cloth for the inside of the band. 2. My time keeps flashing on all the time. It wears my battery down really qiickly. I am glad I got the heart monitoring one. It really helps me.

11 years ago

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Scott MacKinnon Junction City, KS

I love it! My wife has a Charge and I have a Charge HR. My wife's Charge had some issues at the 6 month mark, but customer service was easy to deal with and with just some basic paperwork sent her a replacement unit. That sells me on the product, when warranties are stood behind.

11 years ago

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GrampaTim Rancho Santa Margarita, CA

I've used the Fitbit One, and now the Charge HR. I also have a Microsoft Band which I use full time. My wife has the Charge HR also. The #1 concern about the Charge line is the screen material. It scratches with from literally anything, and repeatedly. I use a wet apply protector and that helps. Fitbit CS will do nothing about this issue. While it has sleep detection, it's pretty much just tracking when the time you lay down rather than the quality. Generally the software is nice. This would be an OK device, except when one experiences the power of The Band, this seems to be an also ran. Also, Customer Service does a very good job of angering clients as evidenced on the Fitbit Forums.

11 years ago

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Jeannie Kempf Helotes, TX

Fitbit stands behind it product... I have had a few replaced and no questions asked. Only thing I wait for is a Fitbit that can be in the swimming pool... I have to take off and miss all of my steps doing water aerobics :(. Thanks for being a great product!!

11 years ago

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Bill Roberts Malvern, PA

The device and computer interface/logger worked perfectly. Very happy with it - easy to set up and use. The negative is that after only 4 months the thin plastic covering around the unit has split and come loose (like an orange peel). Maybe this could be more durable. This took off two points.

11 years ago

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Lesley Barbosa Lansdale, PA

I love my fitbit. I used to have the one but upgraded to the Charge HR. I am not sure if it is as accurate as the one, it seems to get my 10,000 steps I have to do more steps that the one recorded. I wish the battery charge would last a little longer but overall very pleased.

11 years ago

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Kimberly youngquist Des Moines, IA

I love my fitbit, I wish they would work on one that would be water resistant so I could use while i did water Aerobics... also I don't like the new dashboard layout and wish it could be changed back, other than that it does everything i wanted with accuracy

11 years ago

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Elaine Richmond, VA

I love love my One. It has gotten me more active and I got the zip for my husband. I don't care for the zip since the battery needs changing every 2-3 months. We are on our 3rd battery since Christmas for him. He doesn't even sync it during the day but the battery still goes quick. If his dies, I am getting him the one.

11 years ago

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Linda S Wilson Lehigh Acres, FL

I love my fitbit. I just ordered a new one and can't wait till it gets here. I ordered the Surge. I am still wearing the One and love it but wanted to go a step up. Hope it does me a good job like the other two.

11 years ago

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Tandy Northridge, CA

I love my fitbit! It has been with me for 3 years. I am still using the same one. I really appreciate the website/app and how it has grown over the past three years to keep me engaged and working towards new goals. I also love that they added multi-device support and how seamless that works!

11 years ago

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Jeff Greenfield, IN

Started with a Zip to a Flex and now a Charge HR, lost 60lbs. in a year! Great Motivation, hook up with friends and do walking challenges. Fun and great support from the company.

11 years ago

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Carol Fey Brentwood, TN

It has really kept me motivated. I have purchased a fitbit for several other family members and they have been pleased and use their a fitbit Would highly recommend having a fitbit

11 years ago

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Cora Ridgecrest, CA

Absolutely love my fitbit one. I have been more active, and losing weight. The website is great and easy to use, the food log is nice and accurate. I absolutely love the motivation.

11 years ago

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Nancy North Hollywood, CA

I have used a fit bit since it first came out. It helps me want to take more steps. I feel that this product helps me monitor my health, yet is effortless to use. I highly recommend this product..

11 years ago

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sterlingsrch Paso Robles, CA

Fitbit is a no brainer..........it's an addiction. It works great and takes a lot of abuse. And the support is tops. I did not however like the new tile business they shoved onto us recently resulting in everyone nitpicking for this or that diet stats. Get a grip. Do some of the figuring yourselves.

11 years ago

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Max Senatobia, MS

Works great so far.....stay tuned....you do need the steadiness to utilize all the capabilities. I primary use for running tracker as a back up to my Nike plus which is glitchy and loses contact during runs.....so far have not found any product without some issues.....

11 years ago

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Diane Lake Worth, FL

I have the Charge and love it. I have 2 issues. First it needs to be waterproof. Second, I and many people have asked for there to be an inactivity alert. We have written this request daily to their Fitbit forum that they monitor for several years and they ignore us. They just came out with an update that causes the Charge to show the time when you twist you wrist. Do you know how many times a day you twist your wrist? I had to turn it off. Killed my battery. We need an inactivity alert.

11 years ago Edited September 14, 2021

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Amber La Marque, TX

I have liked Fitbit products for years, but my rating has dropped significantly over the past couple months. Fitbit is sending me my FOURTH replacement Flex as we speak, because the first three all have had faulty batteries that do not hold a charge. I have to say, the customer service has been great in trying to send me a product that works correctly, but it is absolutely ludicrous that they keep sending broken products to me. Apparently it's something the engineers are working to fix according to one email I received from customer service but if that's the case, all of the products should have been removed from sale. A known issue with the batteries should be addressed before taking peoples' money. I am pretty annoyed right now and hope they get it right this time.

11 years ago

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Cindy Bissell Grafton, MA

I like Fitbit. It's really all I need/want to motivate me to get up and move. It's comfortable, easy to use and I like the website dashboard and app. I did have problems charging the Flex. I had 2 Flex bands both had problems charging due to what I think is a poorly designed charger. I finally replaced the Flex with a Force which charges and holds a charge much better than the Flex, but it's bigger on my wrist. It's a bit bulky for women and no nice colors. So a bit of a trade-off. I don't have any skin problems with the Force which is similar in size and design to the newer Charge.

11 years ago

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Diane Mississippi State, MS

Love my Fit bit Charge!! Couple of problems I have with it is I have almost lost it a few times when it came unclasped. I also have to clean it to get it to charge. Other than that its great. I have had mine since May of 2015.

11 years ago

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Carol Louisville, OH

Had a Flex for a year but had problems with the band tearing and it was hard to put on. Got the Charge HR and Aria. Like the Charge better than Flex and the band is much better. No need to put it to sleep at night and like the time on the band. Don't like that it doesn't add steps for biking. Not sure steps are accurate all the time. Recently it tells me I an sleeping during the day???? Like the way Aria syncs with data, however, it hasn't helped me take of weight???? Am I asking too much?? I like seeing my friends data and comparing our steps.

11 years ago

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Dan Belmont, MA

Had an issue with battery life on my Fitbit One. They got a new one out to me in record time. I love seeing how much I have done everyday and with such a quick response from customer service I was back tracking in no time.

11 years ago

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Mary Myrick Lechenet Saint Joseph, MI

I have the flex and I love it. The only complaint I have is that it does not hold a charge for as long as it used to. I got if for Christmas last year. I have to charge it about every 24 hours. It used to stay charge for a week. Any suggestions?

11 years ago

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elena Jacksonville, FL

It doesn't swim so if you live a life rich at the beach, you end up taking it off a lot. Also have to remember to take it off to shower - every time. This gets hard, and you can wind up not putting it back on after your activity for some time - so not all steps are counted. Also, some features are not able to be used unless you have a smartphone - the website does not do all. For example, you cannot challenge friends via the website. So some of the features you might have bought the fitbit for, do not work. Ends up being kinda cool if you have some extra money, but if you swim/beach a lot, and/or don't have a smart phone - this product is not worth it..

11 years ago

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Stacey Grand Rapids, MI

I had a defective fitbit and contacted the company via chat. Within 5 minutes they had a new one on the way to me. Their customer service is AWESOME! I would highly recommend this company. I have a Fitbit Charge

11 years ago

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D Gooch Spring, TX

I have the fitbit Charge HR and absolutely love it. I got this one because i needed to monitor my heart rate during aerobics. This thing has been as accurate as my chest strap. I followed the directions and moved it up my arm about 3 fingertips from my wrist bone when exercising.

11 years ago

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Chrissy Manero Gates Queensbury, NY

LOVE MY FIT BIT. I credit my Fit Bit with me loosing 30 pounds. I have a minimum step goal that I meet each day and when I go over and above the 10,000 steps I am so proud of myself. Thank You Fit Bit

11 years ago

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cheryl s Tampa, FL

Hi, I have loved my fitbit flex for the first year I had it. Now I am on my 2nd charger (it works most of the times). Now I am having an issue with syncing it to my android phone. Works fine with the computer. Phone hasn't changed since I have had the tracker. So I have emailed support 5 days ago and I have heard nothing back. Really want to use with my phone. My rating is slowly going down for these guys.

11 years ago

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Shannon Teeple Lauffer Cincinnati, OH

I love my fitbit and only take it off to charge and shower. But there a few things I would like made better. I have the Charge HR and I have a very physical job. The plastic and the band are not lasting very long and I definitely don't want to be spending $160 every year to replace it. Plus it really needs to be water resistant. I like to do the mud runs and I HATE that I lose all those steps and physical activity because I can't wear it for them. Fix those and it will be perfect!

11 years ago

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Mary Tekaucic Columbus, OH

I like my Fitbit Charge but was not happy when I had to replace the charging cord. No one carries the charging cord. Fitbit says that there are stores that do stock them and they were 'sorry that those stores were out' but the 3 actual stores I went to and the three that I checked online did not have them - period. They were not 'out of stock,' they simply did not sell them at all. Two of the actual stores I went to even said that you have to order them from Fitbit.

11 years ago

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kyla Denton, TX

I preordered my flex and I just loved it. until I lost it because of the clasp. I emailed the company and they replaced my flex. I still have that one, but I got the HR Charge with my husband and we really like it. I like the extra information I get for my work outs. I recommend the HR Charge.

11 years ago

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Janet Lexington, VA

I have the fitbit force, I like it for all that it does and helps me keep motivated.. the only complaint I have is the hook, it does not stay hooked, I have to be careful to make sure it does not come unhooked. I will probably upgrade to the charge just because of the type of hook that it has.

11 years ago

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Tina Newberg, OR

I love my Fitbit flex. I do get a rash after continuously wearing, but solved by not wearing it at night. i have been keeping more active with my fitbit I hope to upgrade to the next stage of fitbit

11 years ago